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PARKER JENKINS

Bellevue, Washington · 425-652-9876 · parker@pajcg.net

IT PROJECT MANAGER: Infrastructure Operations and Technical Publications

Sharp, results-oriented professional with extensive experience driving all aspects of technology projects and infrastructure operations for a broad collection of clients and companies; diverse range of systems and network expertise, combined with strong leadership skills and the ability to quickly understand business needs, establish rapport with teams, and steer complex initiatives in an array of high-demand business environments. Unsurpassed technical writing background, utilized to develop and deliver clear, concise documentation and SOPs that are critical for optimizing IT processes and procedures.

Project Management · Resource Management · Risk Mitigation · Contingency Planning · Team Leadership & Evaluations

Technology Planning · Solutions Development · Change Management · Customer Service · Training · Presentations

Infrastructure Management · Backup & Restore Services · Active Directory Design · Server Consolidation & Virtualization

Technical Writing & Documentation · Disaster Recovery & Business Continuity Initiatives · Mission Critical Systems

PROFESSIONAL EXPERIENCE

PROWESS CONSULTING                                                                      Seattle, Washington                                                                                           4/2011 – 3/2012

TECHNICAL WRITER & ENGINEER

·         Wrote documentation for the Database Consolidation Appliance for Microsoft/HP including the Deployment Guide, Operations Guide, Reference Configuration Guide, and Consolidating Databases Using Virtualization Planning Guide.

·         Published Consolidating Databases Using Virtualization Planning Guide to the Microsoft white paper library.

·         Created processes and procedures involving the use and administration of Hyper-V, SCVMM, SSP, and P2V.

·         Worked with numerous senior level engineers from MS and HP to compile the necessary technical information.

·         Delivered a 4-page Datasheet to Microsoft for the Hyper-V Extensible Switch.

·         Responsible for developing a 15-page white paper for the Hyper-V Extensible Switch and the Cisco Nexus 1000v.

·         Reviewed training lessons for Microsoft Virtualization using Hyper-V, SCVMM, and the Self-Service Portal (SSP).

·         Managed storage space on Sharepoint 2010 for project related technical publications for Prowess and Microsoft.

PAJ CONSULTING GROUP                                                                   California and Washington                                 1999 – 4/2011

IT consulting company

PRINCIPAL

Deliver expert guidance and leadership to clients on complex high-impact technology initiatives for a diverse base of clients. Direct IT teams in all stages of projects from planning to production for Windows Active Directory environments; create strategies for risk mitigation and contingency planning; prepare project deliverables, goals, and milestones; coordinate with other PMs to manage cross-project dependencies; document lessons learned and sharing results with management.  Manage personnel issues, perform evaluations, and facilitate meetings with technical and business teams to ensure optimal results. Author, review, and update technical documentation to provide critical resources for clients following implementations.

Selected Project Highlights

Program Manager – Microsoft, Bellevue, Washington (3 months)

·         Managed Incident Coordination for MSN Live Site Engineering.

·         Functioned as the Communications Duty Officer for all MSN outages for the USA and track issues through resolution.

Technical Writer – Microsoft, Issaquah, Washington (6 months)

·         Significantly improved the accuracy and clarity of Microsoft publications (including 3-Year Roadmap and Media Kit) – rewrote documentation using MS Office, Visio, and Adobe Acrobat, and used SharePoint 2010 for team collaboration.

·         Ensured optimal usability and integrity of publications by collaborating with other PMs to collect technical information – led meetings to evaluate and validate completed documentation for my projects.

Infrastructure Lead – Microsoft, Issaquah, Washington (4 months)

·         Spearheaded all phases of Infrastructure initiatives and projects, partnering with PSITOPS, DCOPS, and GNOC groups on Cloud CRM issues – maximized productivity and results through proactive development and leadership of a 4-member team. Eliminated internal conflicts and delivered evaluations to support strong performance.

·         Ensured success of ongoing operations through creation of documentation, manuals, and SOPs, knowledge transfers, and Visio drawings; monitored database and BingMaps backups and restores.

·         Optimized critical operations through oversight of key systems including CRM case management and ticketing. Resolved issues and oversaw maintenance of Dynamics CRM scale groups and server inventory; managed Hyper-V servers, QNAP NAS, MSCS, server mirroring, NLB, Active Directory, and backend applications.

·         Improved server uptime and event monitoring by managing the rollout of SCOM 2007 – configured thresholds, enhanced alert triggers, responded to alerts, and resolved detected issues.

Infrastructure Lead – Intel Corporation, Folsom, California (2 months)

·         Boosted efficiency through development and validation of improved procedures for building DHEG back-end servers and networks, which were utilized by numerous US and international healthcare clients.

·         Enhanced data center operations and infrastructure management through direction of diverse projects. Additionally, supported critical applications including MSCS, SQL 2005, IIS, SCOM, and SCCM.

·         Performed project management, installations of server racks, servers, storage, networking, applications, OS, Active Directory design and deployment, and corrected inaccurate documentation for Part-11 compliance manuals and SOPs.

Senior Network Engineer – Fox Racing, Morgan Hill, California (1 month)

·         Corrected network problems by resolving an issue with MSTP storms on the corporate network – uncovered an incompatibility with faulty 3-com switches and replaced them with HP ProCurve switches.

Project Manager, Disaster Recovery – Clinimetrics, San Jose, California (3 months)

·         Protected critical operations through leadership of DR and BC initiative – wrote all manuals and SOPs, designed DR procedures for core servers and applications, and developed failover procedures for the MPLS network.

·         Inventoried all server systems and applications.

IT Manager – Computer History Museum, Mountain View, California (9 months)

·         In key leadership position, supervised team on infrastructure operations projects, managed vendor relations, and equipment procurement, while driving activities of 2 datacenters and a storage center.

·         Upgraded LAN performance through reconfiguration of Cisco and ProCurve switched network; desktop systems deployment; additionally, centralized corporate data storage with deployment of an EqualLogic PS400E iSCSI SAN.

·         Boosted security through introduction of a new backup strategy that utilized Backup Exec for all servers and data storage. Performed DR and BC Planning, and wrote associated manuals and SOPs for Infrastructure Operations.

·         Delivered support across a wide range of technologies including Active Directory, Oracle, SQL, Exchange, SharePoint, and basic support for Linux. Managed the Altigen phone system, teaming with the vendor on support.

Technical Writer – Franklin Templeton, San Mateo, California (3 months)

·         Spurred vital IT processes through delivery of key documents (for Email Encryption, EMC Firmware Upgrade, Global Solutions, Server Build, Mobile Data Encryption, and Information Security); facilitated consistant communication to overcome challenges posed by a disconnect between various group within the IT organization.

Senior Systems Engineer – Abbott Labs, Redwood City, California (9 months)

·         Safeguarded data through improvements to backup and restore procedures; took on management of NTFS file and group security, performed basic DR and BC planning, and authored associated documentation for Part-11 Compliance.

·         Fulfilled key technical needs and operations from Active Directory to support of data center, server farm, storage systems, and network operations; also administered MS Exchange, Lotus Notes, Remedy, and Change Management.

OpenVMS Systems Engineer – Palo Alto Medical Foundation, Palo Alto, California (6 months)

·         Enabled operators to perform advanced functions by writing a menu program in DCL that simplified complex tasks; authored DCL procedures to automate backup procedures. Provided daily performance updates to management.

·         Provided key support in a variety of areas including two ES45 Alpha servers and two HSG-80 SAN storage systems. Overcame poorly written IDX/Cache core application by actively gaining knowledge on unique support issues.

Technical Writer & SME – Hana Engineering, Seattle, Washington (2 months)

·         In role as Microsoft SME, wrote, validated, and reviewed heavy documentation for a U.S. Navy server consolidation project. Analyzed hardware/software configurations for server consolidation and improved documentation for PMs and engineers.

Infrastructure Lead – EDS/Microsoft, Redmond, Washington (4 months)

·         Contributed to key program and change management efforts, maintaining Active Directory on multiple Forests, 100 Proliant servers, and partnering with project leads on support issues and resource allocation.

·         Drove Smart Phone pilot project through management/support of an Exchange 2003 cluster; additionally, supported SMS, MOM, MSCS, Terminal Server, and SharePoint to enhance data storage and team collaboration.

Infrastructure Lead – SNBL USA, Everett, Washington (17 Months)

·         Enabled better tracking of laboratory biological samples through Path/TOX, a high-end application implemented on two OpenVMS Alpha servers; optimized the network through deployment of HP ProCurve switches.

·         Deployed two SANs and a QLogic fiber switch; configured NTFS file and data security; directed migration from NT4 to W2K3 Active Directory; configured two W2K3 terminal server clusters; managed Exchange 5.5, SQL 2000, Symantec AV, Time Server II, WSUS, IIS, and XPEDE web services; and managed project for new desktop deployment.

·         Rolled out HP T5000 Thin-Clients and setup terminal server applications, wrote manuals and SOPs for Infrastructure Operations and Part-11 compliance, and authored DCL scripts to automate procedures for OpenVMS.

·         Recognized with award as Best Support Engineer of 2003.

Technical Writer & Engineer – Northrop, Woodland Hills, California (6 months)

·         Contributed innovative solutions to developers and QA engineers in effort to improve the Defense Messaging System (DMS); built development and UAT environments, and configured Windows 2000 Active Directory, SQL cluster, Exchange 2000 and 5.5, and an IBM SAN.

·         Prepared technical manuals for DMS and Robohelp screens; validated the entire installation process and coordinated with developers on all changes.

Infrastructure Lead/PM – Stanford University, Stanford, California (15 months)

·         Preserved vital data through restoration of one of two Exchange 5.5 servers from a system crash that corrupted the information store; led 2-month testing effort to resolve a complex issue causing the OWA server to regularly crash.

·         Introduced critical enterprise-wide antivirus protection through implementation of Norton Enterprise Anti-Virus server, as well as ScanMail on all Exchange servers, and upgraded servers to Windows 2003.

·         Maximized efficiency through redesign of a production data center and delivered 24/7 support. Supported greater unity within the operations support team and helped develop long-term solutions for the IT infrastructure.

PM/Technical Writer – Kaiser Permanente, Walnut Creek, California (8 months)

·         Eliminated engineering and production issues with MSCS by providing solutions for corporate data centers nationwide, including full documentation and SOPs for project implementation.

·         Designed separate solutions to upgrade existing DEC HSZ storage hardware with larger drives and rollout Quota Manager for data centers; authored all documentation and procedures; upgraded servers to Windows 2000.

·         Implemented new Kaiser backup strategy following testing of NetBackup, Backup Exec, and various DLT tape libraries from ADIC and Compaq.

DIGITAL CONSULTING SERVICES                        Newbury Park, California                                                   1997 – 1999

PROJECT MANAGER

·         Managed various Infrastructure projects for corporate clients; supported VAX/VMS, Windows NT, Exchange, SQL Server, and other server based applications; designed backup/restore procedures for VAX/VMS and PC networks; and wrote technical manuals and SOPs for IT processes and procedures.

REGARD SYSTEMS INTEGRATORS                      Culver City, California                                                                         1995 – 1997

PROJECT MANAGER

·         Managed various Infrastructure projects for corporate clients (GLA, Hughes, Specialty Labs); supported VAX/VMS, Windows NT, Exchange, SQL Server, and other server based applications; designed backup/restore procedures for VAX/VMS and PC networks; and wrote technical manuals and SOPs for IT processes and procedures.

HEALTH NET                                                                                                                                                          Woodland Hills, California                                  1992 – 1995

IT MANAGER

·         Drove technology operations by leading team of 20 PC engineers and serving as the senior PM for the PC Systems Group. Optimized team performance through regular assessments, evaluations, and technical guidence.

·         Modernized capabilities through deployment of new desktop systems, new OS and applications, network printing, and access to VAX/VMS servers for corporate applications and data storage.

·         Advanced support operations by leading design and setup of a corporate helpdesk – installed Windows NT server, application software, and trained all helpdesk engineers.

·         Partnered with the VAX/VMS team to integrate Pathworks services for PC systems and with the network team to troubleshoot/resolve LAN issues; designed backup/restore procedures for network servers, and wrote technical manuals and SOPs for IT processes and procedures.

DATATAPE INCORPORATED                                                               Pasadena, California                                                                            1990 – 1992

SENIOR NETWORK ADMINISTRATOR

·         Provided administrative support for the VAX/VMS cluster and workstations, Solaris workstations, IBM PROFS, and the PC Pathworks network infrastructure; designed backup/restore procedures; and performed DR & BC planning.

·         Wrote technical manuals and SOPs for IT processes and procedures; developed DCL scripts to automate backup and restore procedures and other interactive and batch processing; and performing PC client/server applications support.

EDUCATION & TRAINING

Bachelor of Science in Computer Science (no degree), Texas Christian University, Fort Worth, Texas

IBM TSM · Local Area Networking · Network Support · Exchange Server · UNIX · SuSE Linux · Network Troubleshooting Network Analysis · SMS · OS/2 · Pathworks · VAX/VMS Systems Architecture · MS Hyper-V (SCVMM) & SSP

CERTIFICATIONS

Pending Certifications: PMP, ITIL v3, CCNA, NCLP, CISSP

Current Certifications: MCSE, UNIX, OS/2, VAX/VMS

TECHNICAL SKILLS

Applications:        MS Office 2010 ·  Visio · Project · SharePoint · Exchange · OneNote · Acrobat · Remedy · RDC · Oracle

SQL · IIS · WSUS · Ghost · PC Anywhere · Dameware · Diskeeper · Hyena · Path/TOX · IDX/Cache

                                Dynamics CRM · Open Office

Virtualization:      Hyper-V (SCVMM) & SSP · VMware (WS, Server, ESX) · MS Virtual Server

Appliances:                           Microsoft/HP Database Consolidation Appliance (DBC)

Infrastructure:     Altigen Telecom · Avocent · KVM · Tape Libraries (LTO, DLT) · Server Racks · Power Circuits · HVAC

UPS · Patch Panel · CAT5/6 · Fiber

Systems:                                                Windows NT to 2008-R2 · OpenVMS · Solaris · SuSE · Redhat · Active Directory · LDAP

Servers:                                  HP Proliant · Dell PE ·  Dell PE R900 · IBM X-Series · Blade Servers · VAX/Alpha

Networking:                          LAN · WAN · WLAN · VLANs · VPNs · DHCP · DNS · WINS · POE

Switches (ProCurve, Cisco, Netgear, Adtran, Linksys, 3Com)

Firewalls (Cisco PIX, Watchguard, Netgear, Sonicwall, Juniper)

Monitoring:                          SCOM · Kaseya · UP.TIME · NetIQ ·Netmon · HP Insight Manager · Dell OpenManage

Backup:                                                  MS Backup · ArcServe · Backup Exec · NetBackup · TSM · OpenVMS Backup · Tar

Security:                                                SSL · SSH · TFTP · ELM · Baseline Security Analyzer · Anti-Virus

Storage:                                                 QNAP · EqualLogic · NexSAN · IBM EX500 · SCSI · iSCSI · Fiber · HBA · DFS · NFS · Samba

High Avail:                            MSCS · Server Mirroring ·Terminal Server · HP T5000 · NLB

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