IT Manager Resume Samples in Word Format Free Download

Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Profile & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download

Ruby Potempa	309  N Nicole Lane Round Lake Beach Illinois 60001 rubypotempa@ameritech.net 224 639 9876
OBJECTIVE Dynamic hands-on leader able to develop and energize multidisciplinary high-performance work teams to learn and apply new skills/techniques to the business needs. 14year’s experience in the computer industry with strategic thinking and leadership abilities in relationship management. Extensive infrastructure full life cycle design, implementation, migration, and consolidation experience. MCSE Windows 2003, MCITP 2008. Pursuing PMP certification EDUCATION Methodist College, Computer Science                   January 1986  – December 1988 Graduate School University, Fayetteville N.C. GPA 3.8/4.0 CLC,Network Engineering and ManagementAugust 1997 – December 1999 CLC, Schaumburg, Illinois GPA 4.0/4.0 .United States Army 5th Special forces Group Airborne EXPERIENCE Walgreens (Contractor)                               June 2010 – Present Problem Contractor – IT Production Support   §   Drive and own Problems identification, analysis and remediation from incidents, monitoring and other sources §   Work with cross functional teams to analyze, investigate and diagnosis root cause, as well as completion of corrective actions. Engage at a basic technical level in discussions to evaluate those solutions §   Conduct risk and impact analysis to determine the appropriate actions to resolve Problems and developing corresponding Known Error information §   Insure Problem and Known Error data are accurately and timely updated §   Maintain close integrations with Incident, Release and Change management §   Track and appropriately communicate status of problem activity and resolution efforts with all levels of the organization §   Oversee Root Cause and Problem Management meetings and represent the Problem Management process §   Identify and implement improvements Problem Management processes JIM BEAM GLOBAL SPIRITS & WINE                                     November 2008 – March 2010                                           IT Manager, Infrastructure -Problem/Change Management   §  Developed on an ongoing basis the current IT hardware infrastructure strategy and provide expert input into IT infrastructure analysis while strictly adhering to ITIL processes and methodologies. §  Utilized ITIL concepts, particularly for Problem/Incident Management and Change Management as they pertain to production and overall infrastructure support. §  Responsible for IT service delivery, operations, security, engineering, end user support, application support, and vendor management for the fourth largest spirits company in the world §  Conducted RCA around problems/incidents in order to determine issues and construct plans of action to mitigate or fully eliminate risk measures. §  Project lead for Windows 7 migration for 2,500 end users §  Designed and enforced policies, procedures, metrics and changes made for IT operations. §  Selected and negotiated vendors on SLA agreements and held responsible for ensuring vendors abided by their SLA standards. §  Responsible for application and infrastructure change management, release management, and QA (Quality Assurance). §  Developed performance management strategies and service level agreements for all outsourced services and resources. §  Managed projects, project resources, and project budgets. §  Created a service balance scorecard with outsource vendors. §  Mentored and coach employees in the Infrastructure area. §  Provided expert troubleshooting, problem solving and system issue resolution. §  Operations planning and support. §  Responsible for change management and capacity planning. §  Work to resolve issues with various vendors and coordinate resolution for hardware and software problems. §  Managed a $2 million budget Capitol & Operations. §  Streamlined and implement server solutions. §  Designed scalable server architectures for critical business systems. §  Managed helpdesk to ensure 95% SLA where met. §  Provided direct supervision for the support of the SharePoint environment. §  Responsible for IT DR (Disaster Recovery) and BCP (Business Continuity Planning) annual plans.   Server Support Team Leader                             July 2005 –November 2008 WW Grainger §   Provided input to Group and Team Managers to support supplier management efforts and partner with vendors to ensure that SLAs or performance objectives are met. Utilized performance excellence tools to develop. §   Conducted RCA on major issues and incidents occurring around support center. §   Provided senior level technical support of the Intel Server infrastructure, systems or platforms to ensure we meet service level agreements or performance objectives. §   Designed, implemented and consolidated over 300 servers using VMware. §   Acted as Team Lead for the largest implantation of SAP. §   Monitor and assess individual staff performance in order to provide timely feedback and promote team effectiveness.        §   Contribute to Infrastructure Standards development, Tool Selection, and Documentation provided input to budget and forecast. §  Planned ESX Server Deployment, installed and configured virtual servers, and migrated and managed virtual machines. Server Support Engineer 3                                                              May 2004 – July 2005 WW Grainger §  Researched, designed, and implemented new NT/Novell server technology to solve business issues. §  Designed and implemented new network infrastructure technology to solve business issues. §  Provided troubleshooting for PCs, NT and Novell servers, as well as related applications. §  Developed strategies for servers, backups, and network infrastructures that provided higher service levels for end-users and reduced TCO for company. §  CommVault Galaxy Backup & Recovery, ARC serve, VERITASBackup Exec. §  Provided analysis of network security policies and business applications relationships. §  Deployed and managed Symantec Anti-Virus 9.0 enterprise antivirus solution. §  Provided project management for technology rollouts. §  Developed standards for servers, hubs/switches, protocols, and PCs. §  Mentored junior team members on technologies and troubleshooting techniques. §  Created and maintained documentation of configurations, policies, procedures, and problem solving techniques for server and network infrastructure technologies. §  Identified and/or resolved complex PC/LAN related problems. §  Developed a strong working knowledge of products, services, and industry trends to select appropriate technologies to meet business needs. §  Developed, defined, and communicated training materials and policies relating to server, LAN, and PC technologies. Network/Infrastructure Administrator             February 2003 – May 2004 Grainger.com §  Responsible for the implementation, administration and maintenance of hardware, software and operating systems in production, development and test environments. §  Monitored systems, applications and file servers for stability and resource utilization; implement, tune and troubleshoot systems and applications. §  Established, implemented and documented policies, procedures, and standards for PCs and disaster prevention and recovery. §  Provided end user support, troubleshoot, diagnose/fix hardware and/or software problems, and assist in workstation support. Researched and implemented enterprise wide health and connectivity monitoring tool (SMS). §  Provided senior level support for the desktop environment. §  Maintained E-mail system with Exchange, Lotus Notes hardware/software, and network operating systems for all servers. . References are available upon request.		Skills Adobe Dreamweaver Adobe Photoshop Acronis Backup & Recovery MS Office Suite Lotus Notes Exchange 2007 SharePoint VM ware 4.0 CommVault VERITAS Symantec McAfee MySQL Oracle SCCM 2007 WSUS Linux/UNIX Windows 7/Vista/XP Server 2000/03/08 HP /Dell Hardware Certifications Pursuing PMP Management Certification MCITP MCSE  2003  CCNA Intro   Advanced TCP/IP  A+ Core Service Technician  A+ Dos/Windows Novell Admin CNA 4.11 Linux & UNIX Administrator  Certification SQL 2000 Administrator   Certification Six Sigma classes VMware ESX/GSX Virtual Server Infrastructure Design and Management Information Technology Infrastructure Library (ITIL) Foundations in IT Service Management Certification

Download Resume Format