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PROFESSIONAL EXPERIENCE
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AVA
GILKESON
Brentwood,
Tennessee 37001 Ava@gmail.com
SUMMARY OF QUALIFICATIONS
Information Technology Professional
with over 6 years of expertise in the field. Specializing in Microsoft Windows
Server and Microsoft Exchange.
TECHNICAL SKILLS
Windows Server 2003/2008 - Microsoft
Exchange 2007 - Microsoft Active Directory Windows PowerShell - EMC Avamar - Citrix Presentation Server - WSUS
PROFESSIONAL EXPERIENCE
UHS of DELAWARE, INC. (FORMERLY PSYCHIATRIC SOLUTIONS, INC.) 2008-Present
One
of the nation's largest and most respected healthcare management companies,
operating through its subsidiaries acute care hospitals, behavioral health
facilities and ambulatory centers nationwide, in Puerto Rico and the U.S.
Virgin Islands. UHS subsidiaries employ more than 60,000 individuals.
Systems
Administrator – Franklin, TN
Supported systems on 150+ servers at
remote hospitals and the corporate office, in addition to troubleshooting
technical issues for a user base of over 11,000. Created and maintained network
folders and groups as well as objects in the Active Directory. Other
responsibilities included, but not limited to, handling WSUS updates and
backing up/restoring data with EMC Avamar and Backup Exec. Built out and
configured servers when necessary.
·
Responsible for using Quest
Migration Manager to migrate Active Directory and Exchange accounts to a new
domain. Migrated computers and servers with the Quest Resource Update Manager.
·
Developed Windows PowerShell
scripts to automate processes and generate reports. Scripts allowed bulk
processes to be completed in 25% of the time it took to complete the process
manually.
·
Worked directly with project
managers and application teams to integrate new systems and provide permissions and access for
all new acquisitions. Attended on-going meetings and guided the project
team/facility on application security standards.
FRESENIUS MEDICAL CARE 2006 – 2008
Largest provider of renal services in
North America, providing ongoing dialysis treatment for more than 128,700
patients through a network of over 1,700 facilities nationwide.
Network Security Administrator –
Nashville, TN
Managed user accounts
in the Microsoft Active Directory for associates in more
than 1,000 dialysis clinics and hospitals across North America. Supported
thousands of users throughout the organization, ranging from lab technicians to
nurses and doctors. Responsible for the support and creation of user accounts in several
specialty applications used in the health care industry.
·
Developed new procedures, and
revised existing ones, to improve workflow and efficiency.
·
Improved the user request
mechanism in order to make the process more intuitive for the end user.
STOCK DEVELOPMENT 2005 - 2006 As one of the most dynamic and
innovative development companies in Southwest Florida, Stock Development and
its Construction division have built over 1700 homes since its inception in
Southwest Florida. Parent company to Stock Construction, Stock Realty, Pizzazz
Interiors, Serenity Pool & Spa, Noble Title & Trust and Stock
Financial.
Network Administrator – Naples, FL
Provided end user support for hardware and a variety
of software applications for more than 200 local and remote Citrix users. Network
included more than two dozen servers on seven domains all
running Microsoft Windows Server 2000 and 2003.
·
Created a policy within Citrix to
map client attached scanners to the terminal server for use within document imaging
applications.
·
Discovered a long-running major
database connectivity issue with the Accounting software (Sage Timberline
Office) for a multimillion dollar company.
·
Troubleshot issues with user
permissions and security for Terminal Services users and determined the
appropriate solution.
EDUCATION
Edison College
Naples, Florida 2001-2003
Course work toward a computer science degree
35 Credits including Computer Programming (Visual Basic), Introduction
to HTML, Micro Computer Skills (MS Office), Computer Literacy, and
Communication.
SPECIAL ACHEIVEMENTS
Eagle Scout, 2000
Eagle Scout is
the highest rank attainable in the Boy Scouting program
of the Boy Scouts of
America (BSA). Eagle Scouts possess strong leadership abilities
and know the importance of teamwork when working towards a goal. These
qualities hold great importance in the workplace.
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