Good Senior Business Analyst Resume Format in Word Free Download -->

Good Senior Business Analyst Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Joy Khan
309 Shaw Drive Acworth, GA 30001  - Tel: (770) 919-9876 - E-mail: Joy@gmail.com
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PROFESSIONAL SUMMARY
  • Over 6+ years of experience as a Business Analyst in technology and financial environment.
  • Highly successful and comprehensive background of leadership experience and achievements in Business Analysis positions.
  • Proven ability to quickly grasp client needs and develop/implement successful situational strategic plans.
  • Experienced problem solver whose business background ensures delivery of commitments, revenue generation and cost containment.
  • Organized and detail oriented team player with the ability to learn new tools and understand clients’ environments quickly.
  • Able to build strong, sustainable relationships with internal and external individuals.

CORE COMPETENCIES
  • Process Improvement
  • Innovative Problem Solver and Entrepreneurial Minded
  • Team Building and Leadership
  • Strategic Planning & Marketing
  • Database Management and Customer Segmentation
  • Technical/Functional Specifications, Business Requirements Gathering
  • Mockups/Prototypes, Application Development
  • Brainstorming and conducting JAD Sessions
  • Data Analysis, Gap Analysis, Process Modeling
  • CRM (Customer Relationship Management) Software support
  • Business Process, Activity and Flow Diagrams
  • Excellent in facilitating surveys, questionnaires and walkthroughs. 

TECHNOLOGIES, TOOLS & APPLICATIONS
  • Test Director
  • TMM Methodology
  • TURBO Methodology
  • IBM File Manager
  • SAS Experience
  • TS2 Experience
  • UML (Unified Modeling Language) and Analysis
  • TS2 Customer Service and ACE Module
  • Software Development Life Cycle (SDLC)
  • SCRUM and Agile Development Methodology
  • CDMET- MQ Series and Data Packet Experience Lotus
  • TSYS and Tiara (dialer software) Experience
  • Microsoft Office Suite Visio, Word, Excel, PowerPoint, and Outlook.

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PROFESSIONAL EXPERIENCE

Orion TradeSoft, Overseas, Nov 07 - Feb 11           
        Sr. Business Analyst
Established the client relationships, execute against project milestones, and managed client satisfaction and engagement throughout the implementation lifecycle. 

  • Focus of the role was to build and maintain strong customer relationships, serving as the primary contact-point for the business to engage IT for solution analysis services.
  • Work as a primary resource for business systems analysis and services for all departments.
  • Build and maintain a comprehensive knowledge of business processes and technical toll systems solutions.
  • Meet with users and SME's to identify, assess, document, and review business requirements. Work with development teams to ensure that they understand the requirements.
  • Develop project documentation including scope and requirement documents, use cases, test scenarios and test cases.
  • Participate in analysis as it pertains to issues and gaps. Ensure compliance with a structured project delivery process.
  • Develop and execute test strategies and scripts.
  • Communicate changes to various levels of users. Manage multiple tasks simultaneously, identify and resolve project issues effectively.
  • Liaison between IT group and Corporate Accounting for the local banks such as Commercial Bank of Dubai, Emirates Bank, First Gulf Bank etc. Analyze stakeholder needs and suggest methods of delivering systematic solutions.
  • Translate business requirements into system specifications to be used for system design and implementation.
  • Understanding of the Accounting and Web Suite applications.
  •  Create test plans and test cases which were used for unit testing and also to assisted QA group in understanding system changes. Perform unit testing in coordination with the development team.


TSYS (Total Systems) Kennesaw, GA, Mar 05 – Aug 07   

Business Analyst II (Business Technology – Enterprise Requirements)
Lead and managed multiple high-profile projects to support the business technology enterprise.  Assignments include conducting research and gathering information related to strategically and tactically implementing enterprise wide solutions.

  • Analyzed and evaluated client needs associated with TSYS Advanced Card Delivery. Define scope and objectives for projects based on clients needs, creating detailed business specifications and logical flowcharts from which programmers can create technical specifications.
  • Conducted problem analysis and submitted recommendations for solutions while following TSYS methodology and issue resolution procedures.
  • Developed system or module knowledge and adhered to corporate/department practices, procedures, and methodologies (i.e. test, implement, create, verify). Writing and understand system business specifications. Keep current on module/system enhancements.
  • Handled small to large projects and documented project work.
  • Participated in production failure recoveries (Sev1 issues). Participate in and facilitate client meetings and assist in research and fact-finding and prepares TMM documentation.
  • Technical writing in reference newly developed screens. Developed internal and external contacts and attend/lead internal meetings. Documented client contacts.
  • Developed system or module knowledge and became familiar with department practices, procedures, TMM and Turbo methodology.
  • Designed system screens and learned different database structures. Read and understand system business specifications. Documented business specifications.
  • Participated in client meetings and assist in research and facts finding and in preparing proper documentation.
  • Completed multiple tasks/projects accurately and in a timely fashion with minimal supervision. Participate in personal career development and continues expansion of role as a team player.
  • Ensured that internal processes are followed. Kept current with the application/area as it related to assigned projects/tasks. Facilitated meetings and lead discussions as needed. Work to achieve subject matter proficiency.


FNANB (First North American National Bank), Kennesaw, GA, Jan 2003 – Jan 2004 
Financial Analyst
As a Financial Analyst worked in a fast-paced Credit Extension department, call center environment and served as the Client liaison of FNANB for the Circuit City private label business. Actual job responsibilities were:

  • Gather necessary information to document and resolve client’s problems and issues.
  • Maintaining service center statistics documenting account information on the computer for each client.
  • Help FNANB to retain customers and grow our business by providing high-quality client services.
  • Developed knowledge base of green screens (TS2).
  • Provided training on TS2 updates.
  • Provided customers with individual answers about their credit card accounts and other financial products and services they might enjoy.

Nationwide Credit, Kennesaw, GA, Jul 2002 – Jan 2003     
Business Analyst
Facilitate client projects from inception through to completion, working as a team with management of Operations and Quality Assurance to ensure the timeliness and quality of every project to satisfy client needs and expectations. Provide effective management (including organization, execution, control and evaluation) of all aspects of client projects in close collaboration with Operations and Management.
  • Assist in the development of project requirements and plans, and establish project performance goals and timelines.
  • Interact with clients for project definition, problem solving and future business.
  • Keep an open regular communication with clients.
  • Facilitate the smooth progression of projects to realistic and agreed timetable and budgets by liaising with peers in Business Development, Operations, Quality Assurance and clients with regard to projects and scheduling to assure timely delivery of services with client satisfaction.
  • Participate in general management activities including setting of tactical business initiatives and priorities with fidelity to budgets. Track project deadlines, and prepare project and cost outlines; communicating project status to management and relevant departments, as well as clients.
  • Provide clear purpose, goals and direction to the Project Management group in keeping with Company objectives and in harmony with other Company disciplines.
  • Introduce innovation and improvements in the project team's processes. Participate in the management of international projects with an attitude of harmonization.
  • Adopt Standard Operating Procedures relating to project management and ensure that such Procedures are harmonized with Operations and QA, and followed, current, and updated as needed. Assist in the management of site visits, quality assurance audits, business development.

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EDUCATION & CERTIFICATIONS
2006 Advanced Business Analysis
Yes Systems

2000 Master in Business Administration
Preston University

1996 Bachelor in Business Administration
New Mexico State University


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