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Manchester , NH 03001
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Brooke Oleson
309 Pine Hill Avenue
978-935-9876
Brooke@hotmail.com
Summary of qualifications
§ Excellent communication and organizational
skills
§ 10 years customer service experience in an
administrative roll handling every type of customer from residential consumers to high level executives and
human resource departments
§ Ability to work completely independently. I
have the ability to receive assignment objectives and using my own skills,
resources and knowledge get satisfactory end results within deadlines.
§ Basic knowledge of labor laws for contract
and permanent employees.
§ Experience in switchboard operation &
reception
§ Expert level in Microsoft Office 93, 95, 97,
2003, 2005, (Word, Excel, Outlook)
§
Experience
with Microsoft 93, 95, 97, 2003, 2005, 2007 Word, Excel, Outlook, Access, &
PowerPoint
§
Experience
in database administration function, maintenance and data entry in CRM, T-trax,
Knowledge spring, COSMOS, Fieldglass or Insite, e-verify, hirecheck, etc.
§
Familiar
with all human resource functions and documents including but not limited to
orientations, background checks & drug screens procedures, and payroll
functions
§ Ability to create procedural outlines, logs, templates, written
instruction, reports, and commission
formulations in both Word, excel and
online databases
§ Responsible for scheduling and planning
company functions and executive business trips
§ Supply order and inventory tracking for
small and large companies within my department
§ Have revamped filing structure and data
management in three different offices
§ Extensive experience as administrative
support for the following departments in a corporate setting: sales, human resources, accounting, benefits, executives & CEO’s,
payroll, recruiting, marketing and management
Work experience
02/05 – 08/2011 Entegee Hudson,
NH Office Administrator
§ Responsible for payroll functions such as
obtaining, tracking, documenting, entering, and verifying hours.
§ Due to advanced computer skills
responsibility for learning all new software and/ or databases and training
other employees on how to use them
§ Employee and client problem resolution as
pertaining to payroll, invoicing, benefits, products, services and contracts
§
Solely
responsible for the creation of procedural outlines, logs, online templates,
written instruction, reports, & commission formulations
§
Support
of and correspondence with Internal and external corporate departments, (HR,
payroll, sales, recruiting, accounting& VP)
§
Retyping
and restoring of outdated company documents, resumes for potential candidates,
company wide report formats
§
Complete
restructuring of filing system and databases twice
§
Creating
and proofreading corporate proposals, contracts, internal and external forms as
well as new hire orientation (i.e. completing all paperwork for new hires) and
client contracts
§
Supply
orders and inventory tracking within my department
§ Reception, dictation, general clerical
functions
§ Establishing, scheduling, and staffing
annual trade shows at local colleges
05/02
– 08/08 Area Agency Nashua, NH
Supervisor:
Debbie Coburn Phone: 603-809-3289
Per Diem Home Hospice Aide
§ Bath, Feed, Dress and provide companionship to a disabled individual
§ Use of special equipment to perform duties such as Hoya Lift (both
manual & Electric), Electric hospital Bed, Special shower.
§ Administer medications and first aide as needed
09/04 – 02/05 Conversant Communications Inc. Salem , NH Sales Office Administrator
§ Support of sales representatives and
management
§ Office receptionist, general clerical:
proofreading documents, data entry, typing, supply order and inventory tracking
§ Created databases and office logs for better
organization of paperwork and restructured filing system
§ Responsible for assisting other regional
offices with work overloads by handling reports, data entry and logs of other
offices
§ New hire orientation and paperwork
§ Due to advanced computer skills I was the
only employee in general administrative roll besides administrative manager to
do monthly and quarterly commission & commission projection reports for the
executive staff
§ Support of both payroll department and human
resource department
08/03 – 09/04 Concrete Systems Inc. Hudson , NH Sales Office Administrator
§ Support of sales, Mfg. dept, management,
inside sales for established clients and invoicing
§ Supply order for sales dept.
§ Established, scheduled, and staffed trade
shows for sales representative
§ Inventory tracking for mfg dept, customer
service, and problem resolution
§ Production and order tracking for customers
§ General clerical, office receptionist,
proofreading documents
§ Restructured filing system and database
§ Update and maintenance of office logs, data
entry, and typing
§ Typing proposals and applying bidding numbers and dispensing finished
proposals to potential clients
§ Correspondence with city officials and
affiliated companies for problem resolution and project research
04/03 – 08/03 Vermont Transit, Inc Nashua , NH Inside Sales
§ Sales and service coordination, inside
sales, closing out cash register, nightly closing paperwork
§ Office receptionist, bus route tracking
manually
§ Customer service and problem resolution
05/02 – 12/02 Textures Hair Design Nashua , NH Receptionist
§ Appointment setting and confirmation, general clerical, update and
maintenance of office logs, invoicing, inside sales
§ General clean-up, Customer service and problem resolution, Company
research
01/01 – 05/02 Dr. Timothy Carroll DMD 603-891-2830 Nashua, NH
Billing Administrator Part-time
§ Appointment setting and confirmation, General Clerical, Office
Receptionist
§ Update and Maintenance of Office Logs & billing data entry,
Invoicing
§ Correspondence with Insurance companies
03/00 – 03/01 Financial Advisor’s Network Nashua , NH Executive Secretary
§ Office receptionist, appointment setting and confirmation, general
clerical, Invoicing, proposals and insurance quotes, correspondence with
customers, insurance companies and securities companies
§ Support of three executives and two insurance sales representatives
§ Creation of company databases, and office logs in access and excel,
took dictation for executives for letters and proposals
§ General clean-up, update and maintenance of office Logs and
restructured filing system
§ Solely responsible for business health insurance account
maintenance, customer service and problem resolution
§ Inside sales an company research
§ Attended training seminars and product releases as company
representative
§ Handled travel and meeting arrangements for president of the company
08/99 – 03/00 Vector Marketing Amherst , NH
Supervisor: Chris Manopoulos
Phone : 603-579-0359
Assistant to General Manager
§ Appointment setting and confirmation
§ Office Receptionist
§ Recruiting
§ Invoicing
§ Company research
§ Attended Training Seminars as Company Representative
§ Organized company functions for General Manager
§ Assisted with Advertising
08/97 – 08/99 Wendy’s Nashua, NH
Supervisor: Armond Dion Phone: 603-888-9005
Part-time Closer
§ Customer Service
§ Closed down cash register
§ Clean-up
§ Preparation for next day
Education
2001 - 2003 Blaine Beauty Career Schools Lowell ,
MA
Licensed Cosmetologist and Esthetician
§ Completed both courses and received certification of completion
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