Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Profile & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
OBJECTIVE
JOY ROBERTSON
Technical
Support Specialist / Team Lead
JOY ROBERTSON
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JOY
ROBERTSON
309 Aldridge Court, Sterling,
VA 20001
703-444-9876 • robertsonjoy@verizon.net
OBJECTIVE
To secure a personal interview to discuss a
position as a Technology Specialist /
Team Lead with the intent to provide exemplary customer service, passionate
work ethic and support the day to day operational functions of the business.
_____________________________________________________
QUALIFICATIONS
Proven Technology
Specialist with 20 years of experience in client support, team lead and
management for corporate, federal contractors and university enterprises that
resulted in responsive and confident technology services delivered for users.
Recognition for meticulous planning of technology projects assigned and
successful completion with objectives attained under senior management
oversight.
• Demonstrated high-level
ability to fulfill all technology support roles for the business.
• Displayed skill at organizing, planning, learning and supporting all
computing environments involved with.
• Decided on and carried out service processes that reduced client
down-time involving technology products.
• Determined which technology products were to be procured,
implemented and supported to improve the operational purposes of the business.
• Presented a results driven approach toward challenges encountered
and projects assigned.
JOY ROBERTSON
–– Page Two ––
_____________________________________________________
EXPERIENCE
BROADLANDS SPORTS BAR AND GRILL, Ashburn, Virginia 10/2010 to 10/2011
General Manager
Provide
top-level customer service for all patrons that visit the popular sports bar in
the Northern Virginia area. Attained a reputation for service, food quality and
venue cleanliness.
• Coordinated, interacted and managed the beverage and service
function of the establishment.
• Ensured that patrons received quality
beverage and food service.
• Conducted training sessions for hired
staff.
• Established bar guidelines to be followed
for excellence in service.
• Ensured that the establishment is safe
and clean per health guidelines.
• Confirmed that all cash drawers were
reported to be correct during all shift changes.
• Prepared and processed orders for liquor, beer and wine from state
approved distributors.
CROOKED
TREE ENTERTAINMENT, Sterling, Virginia 10/2009
to 08/2011
Owner / Operator / Host
Provide EXCLUSIVE
entertainment focusing on amusement for venues, functions and special events by
use of the Xbox gaming console and the Rock Band™ game platform.
• Excellent hosting and customer service and interaction.
• Ensured that all patrons have an opportunity to experience the
"Rocker" feeling on stage.
• Consistently have newest songs available to select from (over 1300 Rock
Band titles available).
• Only vendor in the DC metropolitan area that has this exceptional setup.
• Audio and video
equipment testing and setup that includes multiple televisions, professional
mixing board, peripheral equipment, DJ equipment and
lighting.
LECG, LLC, Washington, DC 1/2001
to 3/2009
Technical
Support Specialist / Team Lead
Provide Information Services
client support for 500 local and remote users via desk side and phone support. Achieved
recognition for services provided and received responsibility as the Team Lead
position.
• Provided desktop, server and network
support services for 500+ local and remote users.
• Involved in Microsoft Windows based server administration support
for new and existing users.
• Prepared, planned and implemented
technology and software changes and upgrades.
• Responsible for technical support
services for assigned offices as Team Lead.
• Involved in implementing technical solutions by use of COTS
software and hardware for the users.
• Provided technical assistance to team
members for complex issues affecting the users or network systems.
• Involved in the preparation of company Service Level Agreements
(SLA) and Information Technology department policies that enforced company
computing security, use standards and procedures.
JOY ROBERTSON
–– Page Three ––
_____________________________________________________
SOFTWARE/HARDWARE
Microsoft Server –
2003/2008
Microsoft OS – XP/2000/Vista
|
Microsoft Office
Automation Software
|
Lotus Notes – 5/6
|
Norton Anti-Viral
Security
|
Norton Ghost
|
CA ArcServe Backup
|
SAS (Server)
|
Stata (Server)
|
Gauss
|
Remote Connection Tools
|
Dell Hardware
|
Hewlett Packard Hardware
|
IBM Hardware
|
StorageTek Tape Libraries
|
Blackberry Cellular
Devices
|
PROFESSIONAL
GROWTH / DEVELOPMENT
CompTIA Network+ Certificate: Knowledge Center, Inc – April 2009 – ID: COMP001008613861
Project Management: Skills for Success: Learning Tree International – October 2007
Georgetown University Professional Management
Program: Georgetown University – March
2000
- Human Resource
Policies and Procedures
- Sexual
Harassment Prevention
- Interviewing
Skills
- Public
Speaking
- Practical
and Legal Consideration
- Time
Management
- Fundamentals
of Leadership
- Six
Collaborative Processes
- Supervising
Former Peers
Memberships
Loudon County Chamber of Commerce
Business Networking International – Potomac
Business Networking Alliance
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