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Joy Hutchinson
Mobile
Phone: 612-978-9876
Secondary
Phone: 612-978-1230
E-mail: joy.hutchinson@gmail.com
Joy
Hutchinson
309 LandMark Circle
MoundsView, 55001
612-978-9876; joy.Hutchinson@gmail.com
Objective: a technical support, network, or systems
administration position that allows me to use my education and experience and
gain knowledge and skills.
Overview of
Technical Skills:
- Experience with network systems administration (UNIX, Windows 9X, 2k, NT);
- Installation and maintenance of servers, software, peripheral and network devices; (Printers, Blackberry server)
- Ability to troubleshoot technical problems and provide support as needed (problem recognition, research, isolation, resolution and follow-up);
- Helpdesk and remote support experience (Mac, DSL, e-mail, dial-up, ISDN, Web design);
- Hardware and software inventory, organizing and audit;
- Experience in customer, peer, and cross training.
Operating
Systems:
Proficient in loading, configuring, and operating Windows 3x, DOS, Debian; 9x,
NT, 2000, XP, Me, 2000 Server, 2000 Advanced Server, 2003 Server
Software: Citrix, MS Office Suite; Photoshop,
Dreamweaver, DSL CBos, FTP services, Netscape, Internet Explorer, Outlook,
Eudora , Front Page, Call Manager, Asterisk (FreePBX). Lotus Notes
Hardware: Install, troubleshoot, setup, and
configure PC’s, VPN Networks, routers, hubs, Cisco phones, repeaters,
Servers (HP/Dell) and peripherals.
Certifications
(Xcel Energy):
FERC 2004 Standard of Conduct JDE – Work order Training
FERC 2004 Standard of Conduct JDE – Work order Training
Passport Purchasing
Overview
Passport Receipting Invoices
PassPort
Approving
Brio Query and Analysis
FrontPage 2000 Proficient
User
PassPort Purchasing Card
PMO Views: Managing I/T Demands
PassPort Essentials
Secure Business
Practices
PassPort Requesting Materials
PassPort Contract Management Overview
Customer
Service Skills
- Commended for successfully and professionally providing customer service;
- Troubleshoot user account, access, security and connectivity problems
- Handled billing issues (complaint and discrepancy resolution, returns);
- Conducted business-to-business transactions.
Employment
History
10/09-Present
Data Center Hardware Planner, Artech LLC (IBM Contract), Minneapolis MN
12/07-8/08: Systems Administrator / Project Manager, US NAVY, Minneapolis, MN;
12/07-8/08: Systems Administrator / Project Manager, US NAVY, Minneapolis, MN;
3/06-10/07:
Systems Administration, GMCVA, Minneapolis, MN;
6/03–9/04:
Xcel Energy, PassPort Systems Support, Minneapolis, MN;
9/02-12/05:
Computer Information Consultant, MN
1/01-5/02:
Systems Administration, Znet Internet Services, Hibbing, MN;
1/99-1/01:
Technical Support, Goldengate Internet Services, Fridley, MN;
Education: Courses, Classes, Training
Courses in Computer Science; LINUX; Web Design;
CISCO; Network+; I-Net+,
A+ Hardware and Software.
References: Furnished upon request.
Previous employment job breakdown:
10/09-Present
Data Center Hardware Planner
Artech LLC (IBM Contract)
Artech LLC (IBM Contract)
Minneapolis,
Minnesota
General
Tasks:
New Equipment
Receive & Review quotes and update as
required
Verify equipment is on “approved lists” (EA
and DCF)
Send quotes for procurement via the process.
Create floor plan/layout of equipment
Provide any environmental and power
requirements for new equipment to DCF/RFIT.
Obtain AMEX DCF/RFIT approval of plan/layout
Submit SPR (Site Preparation Request) for
power and tile cutouts as required.
Receive equipment at dock. & unpack
equipment
Enter asset information for equipment then
Place equipment on floor per layout
Install/verify floor cutouts and inspect power
connections for compatibility.
Setup request power to be energized for new
circuits.
Specific
Tasks:
SAN
Verify SAN storage requests have been
submitted and processed.
Identify locations of equipment to be
connected.
Verify SAN fiber infrastructure is available
at locations
Complete fiber patching and labeling required
for the SAN connections.
Old Equipment:
Double check tile
locations for power and San connections before removal
Remove SAN connections, Marways, power cords, and any equipment going below floor
Remove SAN connections, Marways, power cords, and any equipment going below floor
Tag power
junctions with circuit off tags and verify locations of the circuits
Bundle any cords
inside of server rack to assure nothing is below the floor
Turn all circuit
breakers on marways and servers to OFF position before de-energizing
Place equipment
removal request into system and move equipment down to dock
12/2007 – 8/2008
SYSTEM ADMINISTRATOR / PROJECT MANAGER
United States Navy
Minneapolis/Minnesota
Provides user
orientation, training and application support on use of computer systems and
software to improve automation, efficiency, and consistency of Command
operations. Examines procedures and writes detailed instructional guides for
tasks such as document formatting, format conversion, mail merging, and email
functions.
Installs
workstation OS software (NTFS/FAT32), updates and patches. Installs and
configures virus and firewall software, network protocols, system and device
drivers. Identifies problems and effects resolutions on desktop/laptop computer
systems. Provides hardware and peripheral support such as motherboard component
installation, printer and scanner installation.
Develops, designs,
and administers Navy DOD web sites using knowledge of
L, DHTML, CSS,
JavaScript, Section 508 standards and Privacy Act policies. Uses graphic design
skills and knowledge of vector/bitmap software to create rich web site
presentation and optimized images for fluid navigation.
Implements
security measures, firewalls, virus protection, updates, and patches.
Identifies problems and effects resolution of hardware/software/network
functions. Performs server and workstation connection, configuration,
integration, and testing.
Installs and
provides maintenance of LAN and LAN related components such as servers,
routers, switches, hubs, and cables. Performs diagnostic testing and system
troubleshooting of LAN equipment. Repairs and replaces LAN components and
maintains hardware performance.
Works as a liaison
between Enterprise users and the NMCI helpdesk. Initiates and tracks MAC (Move,
Add, Change) requests for all applicable CLINs (Computer Line Item Number).
Ensures new users
are added to NMCI Active Directory, sets up and issues personal computers, and
gives orientation on regulations and usage of Navy computer systems.
Manages and
maintains a Navy Enterprise equipment inventory database for over 80 personnel,
tracking data such as user and computer location, peripheral equipment, port
and IP identification.
Software
application support to include Microsoft Office. Support includes but not
limited to formatting, formula creation and implementation, creating
slideshows, inserting media such as images and sounds.
Maintains both
public (NORU) and private (N7N, N71, N72) domain websites. This includes
updating and deleting course dates and information, training guides and
documentation, and inspection trend data.
Administers legacy
student accounts; publishes user account rosters, creates temporary accounts,
unlocks and resets passwords.
Manages 200+
laptop computers used on a Navy legacy network. Updates computers with IAVA
(Information Assurance Vulnerability Alerts) updates, CAC card reader patches,
as well as curriculum files needed for training. Employs ghost/imaging software
to optimize configuration time tables for deploying legacy systems.
Maintained asset
information as well as purchased new equipment for the district. (Badlands to
the Great Lakes) Attended weekly meetings with the CO and XO to update the
overall progress and make sure the removal of legacy equipment is processed in
a timely fashion and implement the new equipment out in the field as soon as
possible.
Maintained and
approved $370,000 in overall assets every month to allow the Navy Recruiters to
have support agreements to support a quick and painless repair process. Trained
and placed a System Administrator at our corporate headquarters to help resolve
internal issues and help assist with day to day support issues. Installed
the basic method for recording issues and bringing repeat issues in front of
our Support Desk’s Managers in order to streamline the support process.
3/2006 - 10/2007
System Administrator
Meet Minneapolis
Minneapolis/Minnesota
System
Administrator for 17 Windows based servers, CISCO phone system, and vendor
relations.
Maintained user
accounts. (add/remove/change)
Maintained phone
system. (Extensions, call groups)
Maintained WSUS
server.
Installed and
configured the server room and updated windows servers to comply with current
security requirements.
Helped setup and
maintain citrix system.
6/03–9/04
Xcel Energy
PassPort Systems
Support
Minneapolis, MN
Internal Customer Support for Engineers and Designers
Maintained PassPort Accounts
Adjusted internal budgeting in work orders to align with FERC standards.
Explain and maintain work order workflow to streamline the internal
ordering process
Setup and deployed applications via SMS.
9/02-12/05
Computer
Information Consultant, MN
Setup and configuration of Windows workstations
Repair and Maintenance of printers, scanners, and peripherals
Installation and configuration of virus and spy ware removal software
Removal of systems and rebuilding windows clients as well as servers
1/01-5/02
Systems
Administration, Znet Internet Services, Hibbing, MN
Setup and maintain user accounts
Installation and maintenance of windows as well as unix servers
Setup web servers, ftp servers, as well as installing blackberry servers
Customer meetings to discuss web page designs as well as price quotes
Customer meetings to discuss web page designs as well as price quotes
Troubleshoot email, web site, login, as well as line noise issues.
1/99-1/01
Technical
Support, Goldengate Internet Services, Fridley, MN
Setup new accounts and maintain billing requirements
Unlock and lock out accounts and setup web space for users
Troubleshoot email, dialup, DSL, and ISDN connections
Basic website support
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