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INFORMATION TECHONOLOGY MANAGER
Insightful, results-driven IT
professional with notable success directing broad range of corporate IT
initiatives while participating in planning, analysis, and implementation of
solutions in support of critical business objects. Excel at providing comprehensive design,
system analysis, and full life cycle project management. Hands-on experience
leading all stages of system development efforts, including requirement
definition, design, architecture, testing, implementation and post production
support. Outstanding project and program leader; able to coordinate and direct
all phases of project-based effort while managing, motivating and guiding
onshore and offsite teams. 21+ years multiplatform SDLC experience.
Education
and Certifications
·
Master in Project management – George Washington
University – Washington D.C.
·
Post Graduate Diploma – Computer
Science Bureau of Data
Processing System, Chennai ,
India
·
Bachelor of Science – Physics University
of Madras , Chennai , India
·
Technical Diploma – Electronics
and Communication Institute of Electronics , Chennai ,
India
·
Completed several
certifications in I.T.
Industries
·
Banking
·
Automotive
·
Health care
·
State Government
·
Recreation
·
Information Technology Service
Areas of
Expertise
·
Application Development
·
Analysis and Design
·
Coding and Debugging
·
Test Plan Development
·
Test Case Design and Execution
·
QA Practices
·
Functional and Technical
Specification
·
Large Scale Conversion
·
Implementation
·
I.T. Consulting
·
Project Management
·
BPO
·
Offshore development and
production support
Experience
and Skills
Platform/
Environments :
·
Windows 2003 server, Web, Unix,
AIX,Citrix, SAP R/3 4.6 , WebLogic, IBM z-Series mainframe , Novell netware, TSO/ISPF
Languages
:
·
HTML, Java, Java script, Perl,
Cobol, CICS, DB2, JCL, C++, C
Tools: SQL Server, SQL Plus,
Oracle, PL/SQL, Perl, CGI, ASP, Intellect, Web ACH, NetVision, ChequeScribe,
Quikjob, JCL, Unix Shell Scripts, Cron jobs, QMF, SPUFI, MQ-Series, Autosys, CA7, SPUFI, QMF, Xpediter, File-Aid,
AbendAid, SQL Server, Oracle, Btrieve, Crystal reports, Java Script,
HTML, Perl, Visual Basic, PDFLIB, Cobol
II, DB2, CLIST, IMS, JCL, Syncsort , DB2/6000, VSAM, CICS, MF-cobol,
QA-Hiperstation, Xpediter, Test Partner, QA Director, QA-Run
SAP: SAP GUI 640, BASIS 640, BW 350, BI_CONT 353, PI_BASIS 640, ABAB
4.6C Enterprises Portal 2.6, BEx, CRM 4.0
File
Transfer : BDT, NDM, FTP, SFtp
Scheduler
: CA7 , Autosys, TWS
Productivity
tools :
Word, Excel, PowerPoint, Visio, Lotus Notes and Microsoft Outlook
Project
management :
MS Project, CA Clarity
SCM/Version
Control :
MKS, ChangeMan, Endevor, SourceSafe, PVCS
Document
Composition and Content Management : HP Exstream Dialogue, IBM Ondemand,
IBM Filenet, EMC Captiva, CSF
.Chronology of Experience
HSBC Bank Jan
2006 to Sep 2011
Industry: Financial -Document management / Content
management
Position: Project Manager/ Consultant
Managed large onshore/offshore Development and Production Document
management global correspondence team to implement and support several critical
financial products for various business units across the globe. Saved several million dollars by
consolidating multiple business process into few unified process which uses
common templates . Managed several million dollars flag-ship projects. Designed, Developed , supported several
real-time and batch Document management system and record archival systems
namely Filenet and OnDemand. Streamlined
production support, reduced production support cost and failures and improved incident resolution
process which brought down repeat incidents by 90%. Worked with large virtual teams in India , Mexico ,
Hong Kong , UK
L). Worked on
several HSBC global flagship projects which had direct visibility from Top
level management. Created and implemented disaster recovery process for various
business units to mitigate business risk.
Worked with in-house and outside print vendor implemented print
solutions and resolved production-printing issues.
Compuware Corporation Nov
1995 to Dec 2005
Position: SAP/BW/CRM – Technical consultant
Extracted data from interface systems using
Legacy System Migration Workbench (LSMW). Configured and installed Customer
relationship management (CRM) SAP Business contents – Infocubes, ODS,
DataSource, Queries and Reports. Loaded data into InfoCubes and ODS. Configured
and installed the sales and marketing reports. Created several custom reports
using Query designer in Business Explorer(BEx).
Industry: Banking –
Comerica Bank
Position: Systems Designer/Developer –
Distributed
Designed, coded, and tested programs for cash management interface
system enhancements. Supported and
maintained complex cash management business banking applications runs on IBM Mainframe,
UNIX, and Microsoft IIS Web environments. Designed, developed and implemented Remote Check
Printing process. Worked with Cash Management/ACH product vendor and assisted
in resolving business and technical issues. Coordinated activities between
developers and vendor team. Proposed and
implemented technical alternatives to improve process efficiency. Reduced reoccurring production issues by
implementing permanent solutions.
Industry: I.T. Services – Compuware
Corporation
Position: Quality Assurance Specialist
Created Test plans, Test cases, and data for
regression testing to Quality assure Compuware testing tools suite. Performed
risk analysis, Conducted test on various virtual server environments
Industry: Automotive
– Ford Motor Company
Position: Project Leader
Designed and developed interface system to integrate a major
automotive client with its remotely located BPO partner. Led team of 5
developers. Wrote functional and technical specification and coded critical
pieces of interface system. Tested and Implemented several checkpoint/restart
programs. Created programs for one time data extract. Transferred knowledge of all
Customs and Regulatory applications to the external managed care provider.
Developed system documentation for in-house support personnel. Project received
high customer survey points.
Industry: Automotive
– Ford Motor Company
Position: Project Lead
Developed NAFTA CO collection system for
automotive manufacturer. Led team of 5 developers. Met with users and performed
requirements gathering. Wrote system requirements and specifications. Designed,
developed, tested, and implemented NAFTA system. Designed and created database
for the backend. Capacity planned for databases. Provided user support and
maintenance. Subroutine developed to simplify the work of interface modules.
Developed system documentation for in house support personnel. Project resulted
in a more accurate and timely flow of client information. Designed and developed
web based B2B “Certificate of Origin” Distribution system for a major
automotive manufacturer. Led team of 5
developers. Performed requirement gathering, analysis, design, coding, testing.
Implemented web based B2B application which is accessible remotely by several
parts supplier via three level secured connection. Designed on-line screens and
reports. Created OLAP database for
Ad-hoc reports. Project completely eliminated inefficient manual process. Received Employee of the Month award from
Compuware Corporation for launching first Customs and Regulatory B2B website.
Industry: Health
Care – MEDSTAT
Position: Programmer/Analyst
Designed, developed, and implemented
conversion process to build health care database. Customized programs based on
clients’ requirement. Performed maintenance and developed number of procedures
to improve the version control process.
Contract Services July
1994 to Oct 1995
Industry: State Government / Banking
Position: Programmer/Analyst
Designed, developed, tested, and implemented
Point-of-Service Medicaid application that runs on a mainframe environment.
This process eliminated mailing of paper eligibility cards to Medicaid
recipients, replacing it with plastic card. New process saved millions of
dollars to the state government. Designed and developed Open Item Billing
system for a major bank. Received on the spot awards for identifying and
resolving major issue with the main CICS driver program.
DSRC - Consulting Services - Project Lead May
1989 to June 1994
Designed, developed, tested, and implemented
state of art Hotel Management system.
Introduced industry first features like KOT, Express CheckOut , by integrating AT&T
Voice recognition system and HMS system.
Received Best Employee of the year for implementing Hotel Management system
successfully.
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