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Anna Piano (914) 633-9876 anna@aol.com
EDUCATION
Bachelor of Arts degree,
College of New Rochelle, New Rochelle, NY
Major:
Communications/Advertising A.A.S. degree F.I.T. NYC Major: Accessories
PROFESSIONAL QUALIFICATIONS
. Admin skills: Organized, detail-orientated
and proficient in prioritizing projects and schedules.
. Computer skills: Computer
Applications for the Law Office, Legal Billing & Timekeeping, Scanning, E-filing,
Microsoft Office Word, Excel, Power Point, and Fleet Car Reservations.
. Assembly of legal
documents, archives, files, records, forms, correspondence, and auditing.
. Seven years experience in telephone sales/customer service
call center environment
EXPERIENCE
Ranstad,
White Plains, NY 3/10-present
Various Office Temp
Assignments
Westchester County DSS White Plains, NY 10/09-7/10
PROMOTED to Sr. Audit Clerk – Housing Dept.
(Temp Appt.)
. Audited bills for payments to
shelters & housing facilities.
. Performed data entry payments into system.
. Looked up cases in WMS, verifying
information & status.
Westchester County DSS Temp White Plains, NY 6/09-10/09
Intermediate Audit Clerk-Rent Security Unit.
(Hourly employee hired by the County)
Good Temps, Division of Goodwill Industries, NY,
NY
1/09-6/09
Intermediate Audit Clerk-
Responsible for auditing, sending letters, data entry and updating files.
Westchester County, DSS Temp White Plains, NY
Intermediate Audit
Clerk-Financial Administration Dept.
. Audited accounts of rental agreements and security
deposits daily.
. Mailed security deposit checks and updated
addresses into data file.
Classic Westchester Yonkers & White Plains,
NY 12/05-12/08
Westchester County, DSS Temp
Data Entry Operator /Sr.
Info Systems/ Secretary/Office Asst. for 25 Caseworkers, 2 Supervisors & 1
Manager in Child Protective Services Training Unit, Foster Care &
Preventive Services Unit. Assembled
& typed documents, files, records & typed correspondence, voluntary agreements,
petitions, transcribing notes from tape recordings.
SCNI, Southern CT Newspapers Inc., Stamford,
CT
6/92/5/99
PROMOTED to Telephone Sales Rep. F/T
(7/94-5/99)
. Wrote ADS for
2 daily newspapers in Classified Advertising Dept.
receiving
& word processing ads through various database systems.
. Handled
customer inquiries at front reception & Call Center line.
. Sold ad space
for real estate, help wanted and business service
directory
promoting special sections in classified and display ads.
. Created new
customer blocks for data entry retrieval & invoices.
TELEMARKETING SALES REP. P/T
(6/92-7/94)
. Sold subscriptions
to newspaper in Circulation/Customer Svce Dept.
. Resolved
customer complaints, generating retention sales subs.
. Asst.
Telemarketing Supervisor, supervising staff of 7.
. Updated daily reports of phone numbers and
addresses into data file.
. Entered customer information directly into
word processing system.
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