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Anna Pounds

309 Cumberland Pkwy #3001    ·  Atlanta, GA 30332  ·    Anna@gmail.com   ·    678-849-9876

Qualifications Summary

Highly personable Executive Assistant and Administrative Accounting Clerk Professionalwith over 7 years of experience in account management, accounts receivable claims, and sales processing within the legal, banking, and entertainment industries.

¨          Talent for identifying customer needs and presenting appropriate company product and service offerings through professional attitude and appearance

¨          Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business

¨          Strong work ethic with expertise in resolving escalated customer service issues quickly and efficiently

¨          Ability to communicate effectively internally and externally

¨          Capability to work any available schedule to include nights, weekends, holidays, overtime, etc.

¨          Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Great Plains, Microsoft PowerPoint®, Microsoft Access, Office Suites, Quick Books and Microsoft Outlook®)

 

Professional Experience

Van Michael Salon-Atlanta, GA                                                                        September 2010-June 2011

Client Coordinator

Acting as the face of the company by interacting with customers over the phone, in person and via email. Successfully assists both the client as well as the sales team with various tasks such as collateral development, sales program, and product development for the salon.  Introducing new products and services and providing advice to clients, while pleasantly handling queries /issues effectively and efficiently. 

                       

§ Welcoming all guest

§ Scheduling all appointments

§ Handling client questions, including problem resolution

§ Ensuring the utmost in customer service and positive quest experience    

                               

Bank of America- Atlanta, GA                                                                   August 2009- September 2010

Customer Service Representative/Professional Bank Teller

Responsible for the processing of transactions accurately and efficiently in a fast paced environment while identifying customer needs and referring appropriate financial products and services.

·         Provide excellent member services and maintain member satisfaction

·         Delight customers and deliver exceptional customer services with a positive attitude

Stainless Entertainment-Atlanta, GA                                                                   March 2007- July 2009

Office Manager/Executive Assistant

Responsible for general office administrative functions, such as typing, filing, preparing contracts, making travel arrangements, processing invoices, accepting and coordinating product orders,performing internet research, drafting correspondence, organizing business calendars, travel arrangements and special event planning and other administrative duties as assigned by the CEO.

·       Implement office procedures to ensure that daily activities and workload maintain the professional appearance and functioning of our office standards

·       Reschedule staff consistent with the volume of business and guest needs in accordance with budgetary guidelines

·       Communicate with the Food & Beverage Director on a regular basis concerning the progress and operations of the departments

Sentinel Offender Services- Atlanta, GA                                                      September 2004- March 2007

Senior Accounting Clerk

Responsible for promoting the lead team of six employees in daily customer service operations while collaborating with Customer Care Manager to create strategic plans to enhance customer satisfaction, providing employees with tools to maintain and increase service levels to both internal and external customers, and gathering, analyzing, and reporting daily/weekly/monthly sales and service statistics.

·       Communicate daily with customers and provided information on account status, products, and services

·       Select to coach and mentor new customer service representatives for opening of new call center

·       Maintain daily collection average of $25,000 while responsible for accounting ledger (transaction counting and matching)

·       Assist in development of maintaining computer programs for database project

 

 

Education and Training

Georgia Southern University·   Statesboro, GA ·  2002-2004

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