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­­PROFESSIONAL EXPERIENCE

SunGard Omni                                                                             Birmingham, Alabama
Director,Product Design (January 2009 –Current)

Task:Direct analysisand technical documentation efforts for a retirement benefit recordkeeping system and related interfaces;Ensure client requirements are elicited, analyzed, designed and delivered.

Responsibilities:Managevarying team of customer-focused business analystswho reviewclient needs and document detailed market/client requirements. 

·         Responsible and accountable for coordination/management of multiple projects, each directed toward strategic business and other organizational objectives.

·         Lead, coach and mentor 6—16 analysts within ananalytical team environment.

·         Present regular reports on the current project/product statuses, opportunities and issues.

·         Execute and maintain management processes in the areas of: developmentrelease and quality management; communications management; human resource management; risk / issue management; change management.

Achievements:

·         Led analysis teamsfor multiple new product redesigns; met an often surpassed all project milestones.

·         Designed new cross-functional SDLC processes to better suit new organization alignment.

·         Implemented the Pragmatic Marketing model for analysis; trained team on Market Requirements Documentation; provided review and feedback.

·         Integrated team with Client Support to handle tier 3 issues.

·         Worked with Quality team to redesign and implement change control process across multiple departments, replacing diverse processes with a common business process.

·         Implemented corporate SharePoint teams sites, pulling content from individual repositories into one server farm for easier maintenance and security.

 

Manager, EXP Business Analysis and Documentation (September 2006 – January 2009)

Responsibilities:Manage analysis, support, and technical documentation teams for web-based workflow and analytics applications in the EXP AG product suite. Perform analyst duties. Participate in pre/post implementation client interviews; work with architectural team to design repeatable solutions for clients in this space.

Lead Technical Writer (June 2005 - September 2006)

Task: Work with a team of 30 developers to conceptualize and create professional and effective technical content for a workflow software suite. Distribute work to and train staff of five technical writers.Manage project documentation requirements for general and client-specific releases. Produce technical and functional overview documentation and collaborate with SunGard Marketing on product collateral.

Kaplan IT                                                                                                     Roswell, Georgia
Microsoft/CompTIA/Citrix Product Manager, Technical Writer (May 2000 – June 2005)
Task: Led a team of six technical writers/project managers to create certification training content for Microsoft, CompTIA, and Citrix technologies. Study and extensively explore cutting-edge Microsoft products to maintain Subject Matter Expert (SME) status for respective certifications.

 

AdCR, Incorporated                                                                             Roswell, Georgia
Owner (May 1993 – June 2000)
Task:Designed new process for cleaning carpets and flooring. Self-incorporated, hired staff, and acquired sales by calling upon hotel, apartment and residential markets. Tracked and managed expenses/COGS. Built and managed client relationships. Built a quality reputation and sold business in March 2000.

SPECIALIZED DOMAIN KNOWLEDGE

Knowledgeable in the following technical and business domains:
·         Business Rules Management Systems (BRMS) ·         Enterprise Content Management ·         Optical Character Recognition (OCR) ·         Microsoft Desktop Systems (NT – Win 7) ·         Microsoft SharePoint Server 2007/2010	·         Business Process Management (BPM) ·         Active Directory ·         System Integration ·         Enterprise Service Bus ·         Microsoft Office Products (All)

EDUCATIONAL EXPERIENCE
Georgia State University                                                       Atlanta, Georgia
Business/Hotel Administration (June 1987)

Magna Cum Laude; G.P.A. 3.89/4.00; Accounting/Hotel administration focus; Cecil B. Day scholarships (academic excellence)

Microsoft Learning / Prometric / Pearson VUE

Microsoft Certification (1998 – 2005)

Self-studied to build technical skills and received numerous accreditations for desktop, server, and security certifications. Process resulted in a job offer from Kaplan IT to write certification training content for Microsoft, CompTIA and Citrix. Certifications acquired include:

·         Microsoft Certified Professional (MCP) – numerous in the area of desktop, server, security management

·         Microsoft Certified Desktop Support Technician (MSDST) – Windows XP

·         Microsoft Certified Systems Engineer (MCSE) – Windows NT 4.0 - 2003

Travel

·         Limited travel

·         Current passport

·         Current India visa (through 2018)

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