Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
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Carlie
Thompson
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309
Broadview Court
Pataskala,
Ohio 43001
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740.644.9876
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Carlie.Thompson@gmail.com
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Profile
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·
A decisive,
results-focused professional with proven leadership and project management
skills with over twelve years experience with Operational Management, Teaching
& Facilitation, Merger Integration, Business and Change Management
focuses.
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Possesses a strong
passion for process improvement, leading good people, and delivering superior
customer service.
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Excellent
business sense and understanding of complex organizational interactions
including COO level interaction, product development/ launch, product management,
business development, strategic marketing, engineering, R&D and operations
planning.
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Strengths
include:
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Organizational/Footprint
restructuring
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Strategic/Tactful
Planning
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Business
Analysis
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Resource
Management
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Quality
Assurance
o Relationship Management
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Skills
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·
Project
Management – MS
Project
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Methodologies - PMBOK, Six Sigma,
ITIL, Scrum
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Industries -
Banking, Mortgage, Financial Services, Default Management, Insurance,
Education, Aviation, Retail, Federal/State Government, Accounting,
Merger/Acquisition, AML/BSA, Infrastructure, Application Development, Fashion,
Salon/Spa, Medical Supplies
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Education
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Doctor of Philosophy
in Industrial Organizational Psychology (In Progress), Capella University
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Masters in
Business Administration, Ohio Dominican University
· Bachelor of Arts in Psychology, The Ohio State University
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Affiliations
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Project Management
Institute –
Central Ohio Chapter
Scrum Alliance
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Relevant
Experience
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Charles
Penzone Inc.
November 2009 – Present
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Director
of Talent & Business Administration
· As the Director of Talent & Business
Administration, working with a privately held salon and spas representing
$8.6 Million in total revenue with process and project management of the
company’s primary assets which include Training, Human Resources, Information
Technology and Facilities.
· Oversee 500 professionals, over 30 vendors and a
budget of $3 Million in driving process improvement throughout the key
company non-financial “assets”, as well as improving operating performance of
application processing, billing and guest service.
· Execute human resources strategies by establishing
department accountabilities, including talent acquisition, recruitment,
employment processing, compensation, health benefits, succession planning,
employee relations and retention.
· Responsible for strategic Information Technology planning
initiatives for application development, technology deployment, policy standards
and assessment of new business/technology opportunities.
· Administer assessments to gauge staff knowledge,
evaluate training effectiveness, and implement division-wide training plans
for all levels of team members
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Franklin
University
January 2011 - Present
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MBA Adjunct Professor
· Educate within the Masters in Business
Administration specializing in Operational and Project Management.
· Educational environment consists online
instructions with weekly live lecture sessions.
· Lecture predominantly on project management
processes improvements and lean manufacturing.
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Central
Ohio Technical College
December 2005 - Present
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Adjunct Professor
· Educate, lecture and coach within the Business
Technologies Program as an Adjunct Professor and a specialist for Project
Management field of study. Educational environment consists of face-to-face
classroom time and online environments.
· Lecture and instruct Project Management, Team
Building, Principles of Business, Customer Service, Health, Safety and
Security (Human Resources business class), Salesmanship and Employee
Relations courses.
· Lecture predominantly on project management
processes including characteristics of well-defined projects, managing
project teams, scheduling techniques, budgetary constraints and risk
management, following closely to PMI methodologies.
· Responsible for establishment of all syllabi,
lecture material and online class configuration set-up.
· Recommended for Advisory board and committee to
restructure the Business Technologies Program to enhance student
marketability.
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Cardinal
Health, (Via Sogeti, USA)
November 2008 – September 2009
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Project Manager
· Project Description - As a Project Manager,
working with a global manufacturer and distributor of medical and surgical
supplies representing $86 Billion in total revenue with automating a manual
remediation of Sarbanes Oxley user access review process with an automated
tool. Accountable for program performance through full development and
implementation while adhering to project timeframes and narrow scope.
· Responsible for implementation of commercial
solution to eliminate manual extraction of user accesses with $300,000 per
year saved and potential material deficiencies resulting in financial losses
to the company.
· Managed cross-functional team consisting of 3
vendor contractors and 24 internal staff members.
· Provided ongoing project analysis, mitigate “scope
creep,” communication of project status, and resolve project issues and
constraints while managing to a firm deployment date.
· Accountable for $2.5 Million dollar budget.
· Successfully transformed the project from being 6
months behind schedule and an overall health status of ‘Red’ to being on
time, on budget and ‘Green’ status.
· Responsible for Request for Proposal (RFP),
oversight of Statement of Works (SOWs), Design Documentation, Gap Analysis,
Current State and Future State
Documents,
Master Service Agreements for vendor contracts.
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Abercrombie
& Fitch, (Via Sogeti, USA)
March 2008 –November 2008
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Project Manager/PMO
· Project Description - As a Project Manager,
working with a global clothing client representing $6.9 Billion in total
revenue with complete implementation of a major renovation to their Retail
Merchandising System.
· Accountable for program performance through full
development and implementation while adhering to project timeframes and
narrow scope.
· Developed project management toolkits,
methodologies and dashboards used within the Project Management Office.
· In charge of all reporting metrics for project
status to upper level management and IT Steering Committee such as Project
Charter, Project Change Control, Project Status Update, Defect Management
updates and Best Practices.
· Directly responsible for managing 2 programs, 20
projects and 15 technical resources.
· Responsible for all resource loading and leveling
for onshore developers.
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Huntington
National Bank, (Via Sogeti, USA)
March 2007– March 2008
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Project Manager
· Project Description - As a Project Manager, led
the Third Party Services program area consisting of 35 Commercial clients and
$9 Million in revenue through a successful $54 Billion banking financial
integration.
· Implemented change controls and adherence to laws,
regulations and policies for transactional volumes ranging up to $89 Million
daily with the Anti-Money Laundering, Bank Secrecy Act and Federal Finance
Institutions Examination Council (FFIEC), Office of Foreign Assets Control
(OFAC) and Customer Identification Program (CIP).
· Accountable for assimilating the current “As Is’
Infrastructure domain from the acquiring bank into the ‘Future State’ model,
including decommissioning retiring servers and systems, system vulnerability
scanning and patching and transmission setups.
· Managed integration efforts for banking center
website rollouts, privacy notices, disclosures and branding with Commercial
Clients while adhering to legal and regulatory requirements.
· Implemented and transitioned existing wire processing,
ACH functionality, and daily settlement to a batch processing activity with
the Federal Reserve System, Accuity and Commercial Clients.
· Managed a virtual team of 11 while coordinating
efforts with an onsite team of 50 members.
· Reported directly to the Executive Vice President.
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Nationwide
Insurance, (Via Sogeti, USA)
November 2006 – February 2007
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Project Lead
· Project Description - As the Project Lead, solely
responsible for construction of technical artifacts for the FAIR Plans
Accounting System and Guarantee Funds Accounting Project for a worldwide
insurance and financial institution client with $157 Billion in assets. Evaluated the current state processes and
assisted in construction of future state processes for the creation of the
FAIR Plans Accounting Tool and Guaranty Funds Accounting Tool.
· Documented processes, procedures and policies for
the Fair Access to Insurance Requirements (FAIR) Accounting System.
· Worked closely with client management team to
adhere to and maintain strict project deadlines.
· Constructed technical artifacts in the form of
FAIR Plans Acronym Dictionary, FAIR Plans Data Entry Tool, Question and
Answer Catalog and FAIR Plans Future State and Materiality Report.
· Facilitated meetings with Technical Experts and
Accounting and/or Business subject matter experts along with preparation of
meeting minutes.
· Assisted in calculating Accounting figures and
population of the Guaranty Funds Accounting Tool.
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NetJets, (Via Sogeti, USA)
June 2006 – October 2006
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Project Change Manager
· Project Description - As the Project Leader,
performed multiple roles as a change manager and business analyst for a
fractional ownership airline. Responsible for the system change management
processes, documenting all change details to include Gap Analysis, Process
Analysis, Impact Analysis, Process Improvement Analysis, Subject Matter
Expert Meetings and Artifact Revisions.
· Assessed current needs, identified key challenges,
and defined project scope and deliverables.
· Analyzed and documented the current functioning
technical processes for the existing proprietary system.
· Assisted and created templates for Use Cases, GUI
Documents and all change management documents.
· Created technical and functional specifications,
using business and system use cases and Visio diagrams.
· Maintained project timelines and scope, within
constraints of budget and constrained resource availability.
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J.P.
Morgan Chase Bank, NA/Bank One
November 1998- June 2006
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Project Manager
· Project Description - Project Manager for the
Special Servicing Department in charge of process mitigation and process
streamlining. Implemented the first
Imaging Strategic Partnership Platform between the Special Servicing
department and the Customer Care department with saves over $250,000 per
year.
· Initiated, developed, and executed major mortgage
servicing strategic initiatives with an emphasis on process improvement,
expense reduction, and revenue generation.
· Managed large moves of work from staffing
management plans, training plans, system consolidations and conversions due
to merger related activities.
· Validated and documented business cases, process
current and future state, pain points and deliverables with senior level
management, along with affiliated lines of business.
· Accountable for adherence to Federal, State, and
local rules, regulations, and investor guidelines.
· Responsible for change management processes
regarding organizational changes while managing differing key stakeholder priorities
and project communications across varying teams.
· Managed team of 25 business and information
technology analysts.
· Default Servicing experience.
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