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Payton Hess 850-420-9876
1001 Leslie Lane payton.hess@gmail.com
Friendswood, TX 77546
1001 Leslie Lane payton.hess@gmail.com
Friendswood, TX 77546
Qualifications
|
·
Demonstrated ability to design, plan, and
develop technically complex applications from the conceptualization phase.
·
Experienced in mainframe system software
installation, customization and support.
·
Can manage and track multiple deadlines on
large implementation projects in a fast-paced environment and consistently complete
work in a timely manner.
·
Ability to lead and mentor other technicians.
·
Flexible, well-organized, and works
effectively in a team environment.
·
Excellent background in banking software –
Check Processing, ATM, ACH, back office operations.
Professional
Experience
|
SOFTWARE EARNINGS, INC. - Memphis,
Tennessee November, 1996
– February, 2012
Director
of Host Systems Support
Led a team of
technicians to develop and support all host software that interfaced with SEI’s
server based banking (check processing) applications. Managed SEI’s mainframe hardware and system
software.
·
Installed Software Earnings first mainframe
for use in product development, testing and customer support. Supported twenty
five developers, testers, and customer support personnel.
·
Upgraded hardware for move from MVS to Z/OS.
Configured VTAM; TCP/IP; DB2. DASD and
catalog management, performed volume and data backups and restores via DFDSS,
established SMS storage areas.
·
Designed and managed development of
interfaces to IBM’s check processing system (CPCS) for SEI’s balancing, check
disbursement, task monitoring and check repair software.
·
Managed remote software developers located in
three different states.
·
Established processes for packaging and distribution
of SEI’s entire host based software, including updates (SMP/E).
·
Developed twelve full featured test
environments for customer and internal education, product development and
testing, customer service problem determination.
·
Assisted team in software development by collaborating with customers,
developers and product managers to achieve product consistency and usability.
·
Assisted sales and marketing departments by
contributing to RFP proposals, Statement of Work documents, and product
demonstrations.
·
Converted interface communications from SNA
to TCP/IP, generation of X9 files from check capture systems; installed customized
and tested image based check capture systems.
·
Designed and developed SEI’s Gateway exits
for IBM’s Gateway (Payment Director) product.
·
Installed, customized, tested and supported
SEI’s mainframe and server based software at customer sites.
CHECK SOLUTIONS, INC. - Memphis,
Tennessee January,
1988 – October, 1996
(Currently Fiserv)
Vice
President, Development and Support
Led teams of developers
and support personnel to develop new software, install complete systems at
customer sites and post installation support.
·
Worked with customers and Check Solutions
developers for designing and installing complete check processing systems that
were customized for the customer’s needs.
Followed the project through installation, testing, training, live
support and turnover to customer service. Customers were located in the United States,
Canada, United Kingdom and India.
·
Installed Check Solutions first mainframe for
use in product development, testing and customer support. Supported twenty five
developers, testers, and customer support personnel.
·
Upgraded versions of MVS; added additional
CPU’s as company grew. Configured VTAM; TCP/IP; DB2. DASD and catalog management, performed volume
and data backups and restores via DFDSS, established SMS storage areas, defined
TSO users
·
Worked with IBM to develop a check processing
system for distribution in Europe.
·
Selected and implemented Check Solutions customers
support software to track and report customer issues (Help Desk).
·
Assisted in the development of new products
by collaborating with developers, product managers and customers to achieve
product consistency and usability.
·
Developed key relationships with customers
and solicited their input in order to improve software and documentation quality and usability.
·
Installed or upgraded CPCS and Check
Solutions products at over 30 banks.
·
Developed, enhanced and supported Check
Solutions products
·
Establish ‘Beta’ sites at customer locations
for shakedown of new Check Solutions software.
·
Delivered onsite training sessions to
customers for CPCS and Check Solutions products.
Education
|
University of Texas
at Arlington, Bachelor of Science in Mathematics / Computer Science
Technology
|
·
IBM Mainframes – MVS; Z/OS
·
Assembler Language; COBOL; TSO/ISPF; DB2;
CICS; SMP/E; DFDSS;DFSMS; REXX; CLIST
·
IBM, NCR and Unisys check sorters
·
Win XP; Win 7;Win VS C# ;.NET
·
Microsoft Office
·
Microsoft Project
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