Director of IT Infrastructure Resume Templates in Word Format Free Download -->

Director of IT Infrastructure Resume Templates in Word Format Free Download

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                                    Ruby Neuner  
36 Kraft Place ·Ringwood, New Jersey 07456
Richard.Neuner@gmail.com · Cell 973-800-8961 ·  home 973-962-0373
           
                                       Information Technologist
PROFILE
Highly motivated, goal oriented Information Technologist with progressively responsible positions gaining solid experience and knowledge in the Information Technology industry. Noted as an adaptive, creative, solutions-oriented, customer focused and collaborative leader. Experienced in creating, building and leading IT organizations and systems, vendor management, working directly with C level management, team building and mentoring.  Experienced in managing an IT Department that functions as a service organization to the business. Proven track record motivating, directing, hiring, evaluating and retaining high value IT professionals.
SUMMARY OF STRENGTHS
·         Strategic IT  planning
·         IT Business governance
·         Business Continuity
·         Organizational Redesign
·         Balanced IT scorecard
·         Team Development
·         Performance measurement
·         Cost Reductions and containment
·         Technology Integration
·         Data Center management
·         Technology delivery
·         Efficiency Improvements
In-depth TCP/IP fundamentals and advanced topics. IP Subnetting – (VLSM) experience with Cisco IPT & Call center design and solutions, ICCX/UCCE- full suite of Cisco Switches & Routers (from Cat3550 to Cat6513 and from 1700 routers to 7604). - Cisco ASA Security Devices (and other VPN devices). - Dynamic routing (BGP, EIGRP, OSPF) - Tunneling & VPN: GRE & IPSec - Layer 2: BPDU, Vlans, Trunking (802.1q), Spanning-Tree Protocol, MPLS, DS3, DS1, DWDM. Symmetrix .DMX 800, DMX 3 and DMX3000• Clariion (CX4)• Power Path • Celerra • Centera • VNXE Time Finder• SRDF A/S.• EMC Control Center 6.0- Full windows platforms, Sharepoint, Lync.
Active Directory upgrades/migrations• MS Exchange • MS SQL based application migrations•  Mobile messaging deployments (Blackberry Enterprise) • Data backup and recovery strategies• Corporate antivirus strategy• Citrix • power management software• basic knowledge of Mac server and client OS  VM Ware server virtualization technologies• Experience with data duplication/de-duplication technologies
Experienced in Cisco MDS product suite ie, 9513, 9216 and 9216I etc.
PROFESSIONAL EXPERIENCE
Atlantic coast Media Group Jersey City New Jersey.
Director of IT infrastructure, strategy and design.                             2009 –present
IT director reporting directly to the CIO and responsible for the processes, governance and tools used to plan, create, assess, balance and communicate the execution of the Information Technology department.
Directed the IT investments that went beyond strictly technology initiatives but directly to the overall business vision of ACMG. Noted and rewarded for being highly knowledgeable in the business and highly proficient at navigating the complexities of organizational decision making. Directly responsible for development and the  strategic role in overseeing, managing and leveraging the entire life cycle of IT investments in infrastructure and systems - from planning and development of the IT structure, communicating the IT plan,  tracking, measuring  and cost control while producing results.
  • focused on optimizing IT investment - which included reducing and containing IT costs and enhancing business capabilities to increase revenue - while also looking for opportunities to make IT and business processes more effective and efficient.
  • Developed the IT infrastructure roadmap ensuring the platform growth as directed by the business requirements.
  • Developed the software and infrastructure as a single service platforms through proven cloud computing technologies and ensured that the proper level of IT services was always available to the business.
  • Acted as the liaison and conduit for information flow between the IT organization and the rest of the enterprise community as well as with appropriate external stakeholders.
  • Assisted the CIO, senior IT, Relationship Managers, and business management in developing, executing, and communicating IT-business vision, mission and goals.
  • Direct responsibility for the overall IT infrastructure including network, hardware, software, personnel, training, staff mentoring and staff development.
  • Overall responsibility for the telecommunications platforms and technology that drove and grew a direct to consumer business.
  • Designed, built and managed the Cisco UCCX and UCCE contact center and related VOIP infrastructure including the call flow design, customer service methodology and the CRM platform integration..
  • Managed the Cisco UCS voice platform with over 1300 endpoints across geographically disperse locations.
  • 24x7 data center operations including the availability for all IT services in such a manner at to ensure complete customer service adherence.
  • - Cross team coordination in planning and executing the IT roadmap.
  • - Direct responsibility for planning and adherence to the IT budget and ensuring outside vendor adherence to pre-described contact agreements.
  • - Direct responsibility for the development of the infrastructure management tools and SLA’s regarding the availability of all IT services to the business owners by IT platform.
  • Management of 3 partner data centers throughout the US. Drove their technology initiatives to our roadmap.
  • - Direct responsibility for the overall security posture from the infrastructure, software, applications and PCI DSS and the PII perspectives.
Tiffany & Company Parsippany, New Jersey.
Manager of Global Infrastructure Architecture and Strategy                               1998-2009
Seasoned Information Technology Manager with overall responsibility for the unified technical strategy, vision and implementation of existing and future technologies and IT adherence to business strategy. Carrier, hardware and vendor management.  Daily management and development of an 8 engineer team responsible for day to day operations of the Global Cisco voice, data, Wireless, EMC storage area networks and client server infrastructures. Responsible for RFP proposal generation and release of technology roadmaps. Also responsible for the Business Continuity posture for the entire global network and infrastructure including 4 Data Centers and an outsourced recovery site.
Key Achievements:
·          Designed, delivered and managed a world class global technology infrastructure for Tiffany & Company’s global business, retail applications portfolio and services to over 135 locations world wide.
·         Strategically restructured the Voice, Data and Server teams into a single homogeneous team comprised of individual staff with very diverse technical backgrounds without losing a single staff member in the process.
·         Directed and developed the implementation of Cisco VOIP to every domestic US based retail and corporate office as well as 3 Contact Centers and 2  international locations delivering of over 4500 VOIP endpoints.
·         Directed the Architecture team that implemented Tiffany’s 3 tiered storage area networks.
·         Authored 3 RFP’s for the consumption of Carrier based IP services and storage area network hardware helping the business realize a 30% reduction in Carrier costs.
·         Established and implement training and development programs for internal staff to increase knowledge and response capabilities in support for facilities related maintenance and emergencies.
·         Maintained the financial control of the hardware, software and communications services budget.
·         Served as the key leader in effectively managing the Business Continuity posture for the global infrastructure.
·         Designed, implemented and managed 4 Data Centers including 2 Carrier Co-locations and a Business Continuity facility.
CitiGroup Weehawken NJ.                                                                                                 1994 – 1998
Assistant Manager of Data Center Operations
Assistant Manager responsible for the overall health and operation of the Weehawken Data Center and related communications infrastructures. Provided meaningful contribution and leadership in project planning; setting priorities and developing operational and project specific technologies. Maintained a technical staff for the 24/7 operation of the network. Develop plans to support disaster preparedness and recovery planning; ensure adequate facility capacity and redundancy.
. Key Achievements:
·         Managed the network to a 99.99% SLA within the respective banking businesses.
DONALDSON, LUFKIN, & JENRETTE, Jersey City NJ.                                 1989 – 1994
Network Engineer
Responsible for ensuring total network integrity in a predominately IBM/Tandem environment
 Interface with all in-house users and client correspondents to resolve all system problems. Troubleshoot and monitor line transmissions utilizing the latest in communications technology tools. Interfaced with telecommunications carriers for problem resolution, facilities ordering and all equipment purchases.
UNITED JERSEY BANKS Hackensack NJ                                                                                1988 -1989        
NETWORK SUPPORT TECHNICIAN
Responsibilities included monitoring IBM, Tandem, DEC/VAX system, providing problem
analysis and resolution for all data-lines and on IBM, Tandem and DEC/VAX Mainframes.
GLASGAL COMMUNICATIONS                                                                                    1987-1988
BENCH/FIELD SERVICE TECHNICIAN
        Ruby Neuner    ·   Page 3

Career Experience Continued
EDUCATION and credentials  
 Associates of Electronic Engineering
Computer Processing Institute
Completed an extensive course in Electronic Technology
Graduated in January 1987
Stony Brook University
Project management institution
Project planning and control
Tiffany & Company MBA program
2 year program consisting of:
Transition to management program
Maximizing Business Acumen
Management development program
Cross- divisional classes (understanding Tiffany & Company business)
Cisco training
Global Knowledge’s Converging Voice and Data Networking
Global Knowledge’s Fundamentals of VOIP
Global Knowledge’s CCNA Boot Camp
Global Knowledge’s CCNP Boot camp
References furnished upon request        
        


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