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Ruby Neuner
36 Kraft Place ·Ringwood,
New Jersey 07456
Richard.Neuner@gmail.com · Cell 973-800-8961 · home 973-962-0373
Information Technologist
PROFILE
Highly motivated, goal oriented Information Technologist with
progressively responsible positions gaining solid experience and knowledge in
the Information Technology industry. Noted as an adaptive, creative,
solutions-oriented, customer focused and collaborative leader. Experienced in
creating, building and leading IT organizations and systems, vendor management,
working directly with C level management, team building and mentoring.
Experienced in managing an IT Department that functions as a service
organization to the business. Proven track record motivating, directing,
hiring, evaluating and retaining high value IT professionals.
SUMMARY OF STRENGTHS
·
Strategic IT planning
·
IT Business governance
·
Business Continuity
·
Organizational Redesign
·
Balanced IT scorecard
|
·
Team Development
·
Performance measurement
·
Cost Reductions and containment
|
·
Technology Integration
·
Data Center management
·
Technology delivery
·
Efficiency Improvements
|
In-depth TCP/IP
fundamentals and advanced topics. IP Subnetting – (VLSM) experience with Cisco
IPT & Call center design and solutions, ICCX/UCCE- full suite of Cisco
Switches & Routers (from Cat3550 to Cat6513 and from 1700 routers to 7604).
- Cisco ASA Security Devices (and other VPN devices). - Dynamic routing (BGP,
EIGRP, OSPF) - Tunneling & VPN: GRE & IPSec - Layer 2: BPDU, Vlans,
Trunking (802.1q), Spanning-Tree Protocol, MPLS, DS3, DS1, DWDM. Symmetrix .DMX
800, DMX 3 and DMX3000• Clariion (CX4)• Power Path • Celerra • Centera • VNXE
Time Finder• SRDF A/S.• EMC Control Center 6.0- Full windows platforms,
Sharepoint, Lync.
Active Directory
upgrades/migrations• MS Exchange • MS SQL based application migrations•
Mobile messaging deployments (Blackberry Enterprise) • Data backup and
recovery strategies• Corporate antivirus strategy• Citrix • power management
software• basic knowledge of Mac server and client OS VM Ware server
virtualization technologies• Experience with data duplication/de-duplication
technologies
Experienced
in Cisco MDS product suite ie, 9513, 9216 and 9216I etc.
PROFESSIONAL
EXPERIENCE
Atlantic
coast Media Group Jersey City New Jersey.
Director
of IT infrastructure, strategy and design.
2009 –present
IT director reporting
directly to the CIO and responsible for the processes, governance and tools used
to plan, create, assess, balance and communicate the execution of the
Information Technology department.
Directed the IT investments that went beyond strictly technology initiatives but directly to the overall business vision of ACMG. Noted and rewarded for being highly knowledgeable in the business and highly proficient at navigating the complexities of organizational decision making. Directly responsible for development and the strategic role in overseeing, managing and leveraging the entire life cycle of IT investments in infrastructure and systems - from planning and development of the IT structure, communicating the IT plan, tracking, measuring and cost control while producing results.
Directed the IT investments that went beyond strictly technology initiatives but directly to the overall business vision of ACMG. Noted and rewarded for being highly knowledgeable in the business and highly proficient at navigating the complexities of organizational decision making. Directly responsible for development and the strategic role in overseeing, managing and leveraging the entire life cycle of IT investments in infrastructure and systems - from planning and development of the IT structure, communicating the IT plan, tracking, measuring and cost control while producing results.
- focused on optimizing IT
investment - which included reducing and containing IT costs and enhancing
business capabilities to increase revenue - while also looking for
opportunities to make IT and business processes more effective and
efficient.
- Developed the IT infrastructure
roadmap ensuring the platform growth as directed by the business
requirements.
- Developed the software and
infrastructure as a single service platforms through proven cloud
computing technologies and ensured that the proper level of IT services
was always available to the business.
- Acted as the liaison and
conduit for information flow between the IT organization and the rest of
the enterprise community as well as with appropriate external
stakeholders.
- Assisted the CIO, senior IT,
Relationship Managers, and business management in developing, executing,
and communicating IT-business vision, mission and goals.
- Direct responsibility for the
overall IT infrastructure including network, hardware, software,
personnel, training, staff mentoring and staff development.
- Overall responsibility for the telecommunications
platforms and technology that drove and grew a direct to consumer
business.
- Designed, built and managed the
Cisco UCCX and UCCE contact center and related VOIP infrastructure
including the call flow design, customer service methodology and the CRM
platform integration..
- Managed the Cisco UCS voice
platform with over 1300 endpoints across geographically disperse
locations.
- 24x7 data center operations
including the availability for all IT services in such a manner at to
ensure complete customer service adherence.
- - Cross team coordination in
planning and executing the IT roadmap.
- - Direct responsibility for
planning and adherence to the IT budget and ensuring outside vendor
adherence to pre-described contact agreements.
- - Direct responsibility for the
development of the infrastructure management tools and SLA’s regarding the
availability of all IT services to the business owners by IT platform.
- Management of 3 partner data
centers throughout the US. Drove their technology initiatives to our
roadmap.
- - Direct responsibility for the
overall security posture from the infrastructure, software, applications
and PCI DSS and the PII perspectives.
Tiffany
& Company Parsippany, New Jersey.
Manager
of Global Infrastructure Architecture and Strategy
1998-2009
Seasoned Information
Technology Manager with overall responsibility for the unified technical
strategy, vision and implementation of existing and future technologies and IT
adherence to business strategy. Carrier, hardware and vendor management.
Daily management and development of an 8 engineer team responsible for
day to day operations of the Global Cisco voice, data, Wireless, EMC storage
area networks and client server infrastructures. Responsible for RFP proposal
generation and release of technology roadmaps. Also responsible for the
Business Continuity posture for the entire global network and infrastructure
including 4 Data Centers and an outsourced recovery site.
Key Achievements:
·
Designed, delivered and managed a world class global
technology infrastructure for Tiffany & Company’s global business, retail
applications portfolio and services to over 135 locations world wide.
·
Strategically restructured the Voice, Data and Server teams into a
single homogeneous team comprised of individual staff with very diverse
technical backgrounds without losing a single staff member in the process.
·
Directed and developed the implementation of Cisco VOIP to every
domestic US based retail and corporate office as well as 3 Contact Centers and
2 international locations delivering of over 4500 VOIP endpoints.
·
Directed the Architecture team that implemented Tiffany’s 3 tiered
storage area networks.
·
Authored 3 RFP’s for the consumption of Carrier based IP services
and storage area network hardware helping the business realize a 30% reduction
in Carrier costs.
·
Established and implement training and development programs for
internal staff to increase knowledge and response capabilities in support for
facilities related maintenance and emergencies.
·
Maintained the financial control of the hardware, software and
communications services budget.
·
Served as the key leader in effectively managing the Business
Continuity posture for the global infrastructure.
·
Designed, implemented and managed 4 Data Centers including 2
Carrier Co-locations and a Business Continuity facility.
CitiGroup Weehawken NJ.
1994 – 1998
Assistant
Manager of Data Center Operations
Assistant Manager responsible for the overall health and operation
of the Weehawken Data Center and related communications infrastructures.
Provided meaningful contribution and leadership in project planning; setting
priorities and developing operational and project specific technologies.
Maintained a technical staff for the 24/7 operation of the network. Develop
plans to support disaster preparedness and recovery planning; ensure adequate
facility capacity and redundancy.
. Key Achievements:
·
Managed the network to a 99.99% SLA within the respective banking
businesses.
DONALDSON,
LUFKIN, & JENRETTE, Jersey City NJ.
1989
– 1994
Network Engineer
Responsible for
ensuring total network integrity in a predominately IBM/Tandem environment
Interface with
all in-house users and client correspondents to resolve all system problems.
Troubleshoot and monitor line transmissions utilizing the latest in
communications technology tools. Interfaced with telecommunications carriers
for problem resolution, facilities ordering and all equipment purchases.
UNITED
JERSEY BANKS Hackensack NJ
1988 -1989
NETWORK
SUPPORT TECHNICIAN
Responsibilities
included monitoring IBM, Tandem, DEC/VAX system, providing problem
analysis and
resolution for all data-lines and on IBM, Tandem and DEC/VAX Mainframes.
GLASGAL
COMMUNICATIONS
1987-1988
BENCH/FIELD SERVICE
TECHNICIAN
Ruby Neuner · Page 3
Career Experience Continued
EDUCATION
and credentials
Associates
of Electronic Engineering
Computer
Processing Institute
Completed an
extensive course in Electronic Technology
Graduated in January
1987
Stony
Brook University
Project
management institution
Project planning and
control
Tiffany
& Company MBA program
2 year program
consisting of:
Transition to
management program
Maximizing Business
Acumen
Management development
program
Cross- divisional
classes (understanding Tiffany & Company business)
Cisco
training
Global Knowledge’s Converging Voice and Data Networking
Global Knowledge’s Fundamentals of VOIP
Global Knowledge’s CCNA Boot Camp
Global Knowledge’s Converging Voice and Data Networking
Global Knowledge’s Fundamentals of VOIP
Global Knowledge’s CCNA Boot Camp
Global Knowledge’s
CCNP Boot camp
References furnished
upon request
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