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Gracy Plover
309 VallAvenue
Philadelphia, Pa.
19001
(215) 483-9876
gracy.plover@comcast.net
EDUCATION
Peirce College –
IT Management
MCSE and CNA certified
HARDWARE/SOFTWARE EXPERIENCE
Windows
2008, 2003 Server, VMware, Windows 7, XP, Vista Operating Systems, MS Exchange
2003, Cluster Services, Various SAN Technology, including NetApp and Hitachi SANs.
DHCP, TCP/IP, DNS, WINS, Microsoft Office 7, XP, 2003 Suites. PBX Support and
Management, WebSense Internet Filtering software. Various backup software. SSL
VPN remote access software.
EMPLOYMENT BACKGROUND
Tasty Baking Company - July 1987 – Present
Director of IT Infrastructure March 2011 - present
Plan, organize,
and manage staff and overall operations to ensure the stable operation of the
organization’s IT Infrastructure. This includes developing, maintaining,
supporting, and optimizing key functional areas, particularly network
infrastructure, server infrastructure, data communications, and
telecommunications systems. Work with the infrastructure team to schedule and
direct activities to resolve hardware and software problems in a timely
fashion. Work with the CIO to determine strategic direction of the IT
infrastructure to most efficiently support the business.
Infrastructure Manager December 2004 - March 2011
Responsible for planning, organizing,
developing, and managing a 7 person staff as well as the overall operations of
the Data Center and Help Desk. Ensure the operation of the Company’s IT
infrastructure. Develop, maintain, support, and optimize key functional areas,
particularly network infrastructure, server infrastructure, data
communications, and telecommunications systems. Responsible for all backup,
archive, and DR services for the organization.
Project Management Experience:
·
Managed
team of 4 System Engineers and 3 Help Desk Admins
·
Rolled
out ITIL-rated Support Tracking Software (Incident Monitor) in 2003 that
enabled better issue tracking, reporting, and remediation.
·
Moved
from Tape Backups to Disk to Disk at remote Disaster Recovery Location 2003
(used XOSoft, and then NetApp tools)
·
Migration
from MS Exchange 2000 to Exchange 2003 in 2003
·
Prepared
and installed Plant Infrastructure to accommodate SAP Rollout in 2004
·
Develop
and Maintain process and procedures for SOX Compliance 2005
·
Virtualization
Project in 2007 where 40 Physical Servers were virtualized into 10 physical
boxes. (Currently running 70+ virtual machines)
·
Migrated
from Hitachi SAN to NetApp SAN to support the virtualized environments – 2007.
·
Hands-on
Project Manager in Disaster Recovery equipment upgrade in 2008 that enabled Company
to utilize equipment at the DR site to run DEV/Test Systems.
·
Hands-on Project Manager in Network Re-design in
2008 in preparation for Corporate Office and Bakery moves in 2009.
·
Hands-on Project Manager in rollout of Managed
VOIP system through EvolveIP - 2009.
·
Hands-on Project Manager in Data Center move that
included planning and rehearsals. Move was completed without incident.
·
Project Manager in remote office high speed
consolidation that showed a 20% reduction in communications costs and reduced
paperwork by more than 60% - 2009-2011.
·
Hands-on Project Manager in rollout of new Mobile
Device (Blackberry and Cell phone) provider in 2010 that resulted in annual
savings of 20%.
·
Project Manager in Service Desk restructure in
February 2010, that included night and weekend offsite support with a 3rd
party vendor.
·
Project
Manager to move 3rd Party Service Desk to a 24X7 role in July 2010.
Senior Systems Engineer April 2004 to December 2004
The Senior Systems Engineer job
responsibilities include supervising the Helpdesk staff and other members of
the Systems Engineer group. Responsible for data and telecommunications
infrastructure.
Specific
Senior Systems Engineer Duties include:
Management of the Help Desk staff and
over-seeing day-to-day operations of the group. Windows 2003 Server and Windows
XP Professional Installations, setup and Support. Windows 2003 Server and
Active Directory Administration. MS Exchange 2003 Installation and
Administration. Set up and Maintain remote access applications and security.
Patch Servers and apply software service packs as they become available.
Organize, and configure network resources and printing. Set up and monitor
backup strategy for wide area network.
Set up and maintain the Help Desk software package – Incident Monitor
24/7.
Other Positions
held include: Systems Engineer, Network Administrator, Data Control Leader
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