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Director of IT Infrastructure Resume Samples in Word Format Free Download

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Gracy Plover
309 VallAvenue
Philadelphia, Pa. 19001
(215) 483-9876
gracy.plover@comcast.net

EDUCATION

Peirce College – IT Management

MCSE and CNA certified


HARDWARE/SOFTWARE EXPERIENCE
Windows 2008, 2003 Server, VMware, Windows 7, XP, Vista Operating Systems, MS Exchange 2003, Cluster Services, Various SAN Technology, including NetApp and Hitachi SANs. DHCP, TCP/IP, DNS, WINS, Microsoft Office 7, XP, 2003 Suites. PBX Support and Management, WebSense Internet Filtering software. Various backup software. SSL VPN remote access software.

EMPLOYMENT BACKGROUND
Tasty Baking Company - July 1987 – Present

Director of IT Infrastructure                                     March 2011 - present

Plan, organize, and manage staff and overall operations to ensure the stable operation of the organization’s IT Infrastructure. This includes developing, maintaining, supporting, and optimizing key functional areas, particularly network infrastructure, server infrastructure, data communications, and telecommunications systems. Work with the infrastructure team to schedule and direct activities to resolve hardware and software problems in a timely fashion. Work with the CIO to determine strategic direction of the IT infrastructure to most efficiently support the business.

Infrastructure Manager                                                        December 2004 - March 2011

Responsible for planning, organizing, developing, and managing a 7 person staff as well as the overall operations of the Data Center and Help Desk. Ensure the operation of the Company’s IT infrastructure. Develop, maintain, support, and optimize key functional areas, particularly network infrastructure, server infrastructure, data communications, and telecommunications systems. Responsible for all backup, archive, and DR services for the organization.

      Project Management Experience:
·        Managed team of 4 System Engineers and 3 Help Desk Admins
·        Rolled out ITIL-rated Support Tracking Software (Incident Monitor) in 2003 that enabled better issue tracking, reporting, and remediation. 
·        Moved from Tape Backups to Disk to Disk at remote Disaster Recovery Location 2003 (used XOSoft, and then NetApp tools)
·        Migration from MS Exchange 2000 to Exchange 2003 in 2003
·        Prepared and installed Plant Infrastructure to accommodate SAP Rollout in 2004
·        Develop and Maintain process and procedures for SOX Compliance 2005
·        Virtualization Project in 2007 where 40 Physical Servers were virtualized into 10 physical boxes. (Currently running 70+ virtual machines)
·        Migrated from Hitachi SAN to NetApp SAN to support the virtualized environments – 2007.
·        Hands-on Project Manager in Disaster Recovery equipment upgrade in 2008 that enabled Company to utilize equipment at the DR site to run DEV/Test Systems.
·        Hands-on Project Manager in Network Re-design in 2008 in preparation for Corporate Office and Bakery moves in 2009.
·        Hands-on Project Manager in rollout of Managed VOIP system through EvolveIP - 2009.
·        Hands-on Project Manager in Data Center move that included planning and rehearsals. Move was completed without incident.
·        Project Manager in remote office high speed consolidation that showed a 20% reduction in communications costs and reduced paperwork by more than 60% - 2009-2011.
·        Hands-on Project Manager in rollout of new Mobile Device (Blackberry and Cell phone) provider in 2010 that resulted in annual savings of 20%.
·        Project Manager in Service Desk restructure in February 2010, that included night and weekend offsite support with a 3rd party vendor.
·        Project Manager to move 3rd Party Service Desk to a 24X7 role in July 2010.

Senior Systems Engineer                                                      April 2004 to December 2004
The Senior Systems Engineer job responsibilities include supervising the Helpdesk staff and other members of the Systems Engineer group. Responsible for data and telecommunications infrastructure.
Specific Senior Systems Engineer Duties include:
Management of the Help Desk staff and over-seeing day-to-day operations of the group. Windows 2003 Server and Windows XP Professional Installations, setup and Support. Windows 2003 Server and Active Directory Administration. MS Exchange 2003 Installation and Administration. Set up and Maintain remote access applications and security. Patch Servers and apply software service packs as they become available. Organize, and configure network resources and printing. Set up and monitor backup strategy for wide area network.  Set up and maintain the Help Desk software package – Incident Monitor 24/7.

Other Positions held include: Systems Engineer, Network Administrator, Data Control Leader



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