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PAYTON
ALLEN
252.773.9876 309 Tabard Rd. Winterville, NC 28001 allenpayton@ecu.edu
Professional
Summary
Enthusiastic and dedicated
professional with proven experience in advanced information technology roles
including: database and server administration, systems programming and
integration, network administration, web design, high-profile project
management, applications support, hands-on training for IT and non-IT staff, and
personnel management.
ACCOMPLISHMENTS
·
Director of the
Informatics Operations team that supports the largest Apple server farm in the University
of North Carolina system.
·
Managed the Science IDEAS technology group for Florida Atlantic
University which contains tests and scores for over a million students
in the Broward and Palm Beach county schools:
·
Managed the Apple Laptop Initiative in
Greene County, which provided iBooks to over 3,000 K12 students in one of the
state’s most rural and economically depressed counties:
·
Launched Tele-education for the College of
Education at East Carolina University. Using Polycom and TANDBERG technologies,
faculty can supervise student teachers across NC, and educate classes throughout
the world
·
Established
and led the University’s Podcasting initiative including server configuration,
infrastructure set up, account creation and maintenance, site setup, and
training:
TECHNOLOGIES
Networking
Apache, AppleTalk, ASP, Cisco
Networking, Cold Fusion, DNS, LDAP, Mac OS/OS X/X Server, Microsoft Active
Directory, Microsoft Exchange Server, Microsoft Server 2000/2003/2008, NetApp
filer, NetBackup, NetBoot, NetRestore, Oracle, QuickTime Streaming Server, Red
Hat Enterprise Linux, SAN/NAS Storage, SGI servers, SMTP, SNMP, SQL, Sun Open
Storage, Voice Over IP, Veritas NetBackup, WINS, Wireless LAN.
Programming
C++,
L, Java, Visual Basic.
Operating
Systems
DOS, Mac OS/OS X, Solaris, UNIX,
Windows 95/98/NT/2000/XP/Vista.
Applications
Altiris Client Management Suite, Ariba
supplier network, Backup Exec, Dreamweaver,
Flash, Ghost, SAP (business management software), VMware.
PROFESSIONAL
EXPERIENCE
School of Dental Medicine, East
Carolina University (ECU) – Greenville, NC
Director
of Informatics (2010-Present)
·
Leads the
Informatics Operations team to accomplish projects and goals within established
timelines, budgets, and university standards.
·
Initiates
and develops major operations-related projects such as building/clinical
layout, server installation, and equipment repairs.
·
Directs
and coordinates numerous programs including server/workstation support,
software implementation, equipment refresh lifecycles, smart classrooms, and clinical
technology.
·
Established
and maintains the technology plan, procedures, and documentation for hardware
and software maintenance within the department.
·
Hires,
trains, and supervises Informatics staff in the areas of operational
excellence, support techniques, cost reduction, training, and customer
satisfaction.
·
Provides
leadership and advice to staff, ensuring successful completion of projects,
effective problem resolution, and improved working relationships.
·
Collaborates
with the Educational Informatics team, Materials Management, and Information
Technology & Computing Services to develop operational strategies, meet
departmental needs, and maintain open lines of communication.
·
Develops
knowledge and skills related to emerging technology trends, capabilities, and
equipment and communicates those to the Informatics group.
Academic Computing. Information
Technology and Computing Services, East Carolina University (ECU) -
Greenville, NC
Student
Services Coordinator (2006-2010)
·
Coordinated
all student technology services for the university.
·
Collaborated
with the University’s student laptop initiative to provide students with
university approved and supported computer systems.
·
Managed
coordinators of 180 enterprise class computer labs including those specializing
in video, CAD, mathematical, science, and mobile technologies.
·
Supervised
24-hour Student Help Desk which provided technical support for all students on
and off campus.
·
Administered
40 enterprise class servers (Windows, Linux, Sun, SGI, and Apple).
·
Led
$1 million equipment refresh cycle each semester.
·
Established
minimum requirements, specifications, and recommendations for University
systems.
·
Administered
Altiris Client Management Suite.
·
Established
and maintained Virtual Computing
Systems Programmer II (2005-2006)
·
Trained,
consulted with, and developed applications for university staff.
·
Enhanced
information technology documentation for use in print, web, and e-mail formats.
·
Developed and maintained complex databases using SQL,
Oracle, Access, and Filemaker formats, and integrated them into web
applications.
·
Created
university software downloadable by faculty, staff, and students through the
OneStop
·
Successfully
led the project to launch Ruckus Music, a music subscription service for
University students, faculty, and staff.
·
Established
and led the University’s Podcasting initiative including server configuration,
infrastructure set up, and training.
Distance Education. College of
Education, East Carolina University - Greenville, NC
Systems Analyst III (2003-2005)
·
Implemented
collaborative multimedia technologies including Access Grids, video
conferencing, video systems, SMART boards, and wireless/mobile devices.
·
Led
the effort to upgrade IT training initiatives including the development of new
documentation, instruction tools, planning, user tests, reports, and published
articles.
·
Designed
and constructed websites using Dreamweaver, HTML, and Flash.
Systems Analyst and Technician (2001-2003)
·
Supported
IT needs of 700+ PC/Mac systems and over 150 faculty and staff.
·
Managed
the operation of twelve computer labs across campus.
·
Directed,
supervised, and motivated staff of 12 Graduate Assistants and work study
students.
·
Configured
and supported all College of Education computer systems and trained users as
needed.
·
Successfully
established online helpdesk, database, and technical support request system.
Phillip Allen (Sole Proprietor)
Computer Systems and
Networking (2001-Present)
·
Created and maintained SQL, FileMaker, and Oracle
databases for Florida Atlantic University’s Science
IDEAS website:
·
Develops
and supports websites for individuals and businesses.
·
Installs
and provides continuous support for complete business computer systems
including hardware, software, networking systems, and file conversion.
·
Provides
in-home and on-site hardware and software assistance for personal and business
systems utilizing multiple configurations and operating systems.
·
Maintains
servers, switches, and workstations including remote sites required for system
applications.
·
Develops
software used for business applications.
EDUCATION
East Carolina University.
Greenville, NC
Bachelor
of Science and Arts,
Management Information Systems. 2001
Masters in Business Administration,
Management Information Systems. In Progress
CERTIFICATIONS
Microsoft Certified Systems Engineer
2003/2008
Apple Certified Server Administrator
10.6
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