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Director, Information Technology
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GRACY LEE
gracylee@gmail.com
2518 Jody Court Mobile:
(917) 543-9876
North Bellmore, NY 11710 Home: (516) 221-1230
QUALIFICATIONS SUMMARY
Goal-oriented progressive professional with over 20 years
experience in Information Technology. Experienced in Systems Design,
Application Development, Computer Operations, and Disaster Recovery Plannin g. Highly organized with ability to manage
multiple projects and meet deadlines. Strong work ethics, and work effectively
with functional business units and senior management in accomplishing corporate
objectives.
AREAS
OF STRENGTH
Project Management – System Development and Design –
Computer Operations – Vendor Management – Negotiation– Effective Mentorship
PROFESSIONAL
EXPERIENCE
The Leading Hotels of the World, Ltd.,
New York, NY 2000-Present
Director, Information Technology
- Responsible for planning, enhancing
and implementing the corporate technology infrastructure and system
processes in support of the Sales, Marketing and Operations in 24 regional
offices worldwide
- Coordinate and manage cross-functional
business projects to ensure technology solutions meet business objectives.
- Develop and implement IT strategic
plans in alignment with overall corporate operational goals and business
initiatives, including interfacing with outsource technology partners and
vendors
· Establish computer
and software standard for business use for all staff worldwide
· Manage and direct
a team of ten that consists of Software Developers, Web Interface Specialist,
Business Analyst, Systems Analyst, LAN/WAN Administrators, Desktop Support
Specialist, and Help Desk agents to support the daily business operations
New York Board Of Trade, New York, NY 1996 -
2000
Director,
Systems Support
· Managed the Commodity
Exchange’s technology infrastructure and mission critical trading systems
· Scheduled data center
hardware installation and maintenance activities
· Interfaced with corporate
affiliates, financial institutions, and technology partners to ensure a seamless electronic data exchange
· Managed and maintained a hot remote disaster
recovery site and performed quarterly disaster
recovery exercise
Manager,
Systems Support 1994 - 1996
· Managed a team of
eight technical staff that ran the daily computer operation in managing and
monitoring mission critical trading applications
· Performed systems
and applications measurements to assessed resource capacity to ensure systems
and applications are at their optimum performance
Lead
Systems Analyst
1990 - 1994
· Led a software development
team that developed the Exchange paperless coffee and cocoa grading system
· This streamlined the
grading process and resulted in cost-saving for the Exchange and its affiliates
Morgan Guaranty Trust, New York, NY 1980
- 1990
Systems
Consultant
· Supported computer
and software environment and provided consulting services to various cross- functional business groups
· Maintained and monitored
the corporate Messages Switch system that interfaced with various financial
institutions (FED, CHIPS) and record carriers
· Provided third
party software operating support, and maintained the corporate remote disaster
recovery site
RECENT
ACCOMPLISHMENTS
Replaced Analog Phone System with IP Telephony
Implemented Server Virtualization
Deployed business applications in a SaaS environment:
Sales Application (SalesForce), Help Desk Ticketing System, Customer Relation Management (CRM)
Sales Application (SalesForce), Help Desk Ticketing System, Customer Relation Management (CRM)
Implemented Electronic Data Archiving
Participated in PCI/PII Systems audit
Developed Corporate Intranet (SharePoint)
EDUCATION
Computer Science Program, Brooklyn College, 1976-1978
Data Processing Program, New York City Community College,
1975
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