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Director Information Technology Resume Samples in Word Format Free Download

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GRACY LEE
gracylee@gmail.com     
2518 Jody Court                                                                                     Mobile: (917) 543-9876
North Bellmore, NY 11710                                                                                   Home: (516) 221-1230



QUALIFICATIONS SUMMARY

Goal-oriented progressive professional with over 20 years experience in Information Technology. Experienced in Systems Design, Application Development, Computer Operations, and Disaster Recovery Planning. Highly organized with ability to manage multiple projects and meet deadlines. Strong work ethics, and work effectively with functional business units and senior management in accomplishing corporate objectives.

AREAS OF STRENGTH
Project Management – System Development and Design – Computer Operations – Vendor Management – Negotiation– Effective Mentorship


PROFESSIONAL EXPERIENCE

The Leading Hotels of the World, Ltd., New York, NY                                                 2000-Present

Director, Information Technology


  • Responsible for planning, enhancing and implementing the corporate technology infrastructure and system processes in support of the Sales, Marketing and Operations in 24 regional offices worldwide
  • Coordinate and manage cross-functional business projects to ensure technology solutions meet business objectives.
  • Develop and implement IT strategic plans in alignment with overall corporate operational goals and business initiatives, including interfacing with outsource technology partners and vendors
·    Establish computer and software standard for business use for all staff worldwide
·    Manage and direct a team of ten that consists of Software Developers, Web Interface Specialist, Business Analyst, Systems Analyst, LAN/WAN Administrators, Desktop Support Specialist, and Help Desk agents to support the daily business operations


New York Board Of Trade, New York, NY                                                                       1996 - 2000           
Director, Systems Support
·    Managed the Commodity Exchange’s technology infrastructure and mission critical trading systems
·    Scheduled data center hardware installation and maintenance activities
·    Interfaced with corporate affiliates, financial institutions, and technology partners to ensure a   seamless electronic data exchange
·     Managed and maintained a hot remote disaster recovery site and performed quarterly   disaster   recovery exercise




Manager, Systems Support                                                                                         1994 - 1996
·    Managed a team of eight technical staff that ran the daily computer operation in managing and monitoring mission critical trading applications
·    Performed systems and applications measurements to assessed resource capacity to ensure systems and applications are at their optimum performance


Lead Systems Analyst                                                                                                   1990 - 1994
·   Led a software development team that developed the Exchange paperless coffee and cocoa grading system
·   This streamlined the grading process and resulted in cost-saving for the Exchange and its affiliates


Morgan Guaranty Trust, New York, NY                                                                           1980 - 1990
Systems Consultant

·    Supported computer and software environment and provided consulting services to various cross-   functional business groups
·    Maintained and monitored the corporate Messages Switch system that interfaced with various financial institutions (FED, CHIPS) and record carriers
·    Provided third party software operating support, and maintained the corporate remote disaster recovery site


RECENT ACCOMPLISHMENTS

Replaced Analog Phone System with IP Telephony
Implemented Server Virtualization
Deployed business applications in a SaaS environment:
Sales Application (SalesForce), Help Desk Ticketing System, Customer Relation Management (CRM)
Implemented Electronic Data Archiving
Participated in PCI/PII Systems audit
Developed Corporate Intranet (SharePoint)


EDUCATION

Computer Science Program, Brooklyn College, 1976-1978
Data Processing Program, New York City Community College, 1975






                                                             


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