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Joy Watson
309 Richie Ct,
Taylorsville, KY 40001
Mobile: 502.819.9876 Email: joy.watson@gmail.com |
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Objective
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To obtain a challenging position in the
Information Technology field with the possibility of career advancement.
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Summary
of Skills
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Skills include developing Information
Technology projects and Enterprise server support. Extensive experience with
Servers, Desktop, Hardware, and many Software programs.
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Expertise
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Education
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MCSE, MCTS (Studying)
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Experience
and Significant Achievements
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2006 -
2011
Server/Desktop
Support
Firstsource
Solutions USA
Server and
Desktop Support Technician. Scope of operating systems included Windows
2000/2003 (Servers), MS Exchange, WSUS Server, SharePoint server, Desktop
Authority, Spiceworks, Windows XP/Vista/Windows 7 (Desktop). Provide support
to over 400 users based in local/remote locations.
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Experienced in setting and
meeting deadlines, planning and developing methods for computerizing a range
of business tasks.
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Providing support of IT hardware
and software.
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Troubleshoot, administration and
support of Windows 2000/2003 Server, MS Exchange, WSUS Server, SharePoint
server, Desktop Authority, Spiceworks on Dell/HP hardware at all levels.
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First, second and third line
support.
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Optimum trouble shooting and
problem solving abilities developed.
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Managing the WSUS, SharePoint,
Spiceworks and Desktop Authority.
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Application Packaging
Research and
Investigative Work
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Project Team Member implementing
a Windows 2003 Active Directory.
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Assisted in the building of a
Windows 2003 Domain with RAID 5 Servers.
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2005 -
2006
Contract
Desktop Support & Project Management
F. Dohmen
Pharmaceutical Supply Co &
Kentucky
State Government
F. Dohmen
Pharmaceutical Supply Co
Desktop
software/hardware support for the company and the pharmacy's they supported.
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Providing support of desktop
hardware and software.
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Problem resolution via call
center
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Vendor contact for hardware
replacement
Research
and Investigative Work
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Devised a plan to manage various
processes in the IT department that would eliminate excess travel and provide
a quick turn around time for replacement PC's for the pharmacy's they
supported. Projected savings of $100,000.
Kentucky
State Government
Began my
position working on a project to redirect 44,000 PC's from all government
office and state parks back to the capitol. Ended my position
supporting desktop at the Ky Department of Revenue.
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Provided support of desktop
hardware and software
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Provided support for server
backup
Research
and Investigative Work
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Worked on project to redirect
44,000 PC's from all government office and state parks back to the capitol.
Supported desktop at the Ky Department of Revenue.
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1999 -
2004
Server/Desktop
Support
National
Processing Co (NPC)
Server
and Desktop Support Technician. Scope of operating systems included Windows
2000/2003 Servers, Novell 3.11 servers, Windows 2000/XP. Providing support
for end-users and support to over 2000 users based in local/remote locations.
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Application Packaging using Wise
and Zenworks
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Provided support of IT hardware,
software and networks.
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Trouble shooting, administration
and support of Windows 2000/2003 Servers, Novell 3.11 servers, Windows
2000/XP Dell/Compaq/IBM hardware at all levels.
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Second and third line support.
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Optimum trouble shooting and
problem solving abilities developed.
Research and
Investigative Work
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Recipient of the National City
Bank EXCEL award for participation in a project to merge companies.
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References
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Available upon request.
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