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LiLLY johnson
Technical Support / Desktop Support
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309 Rigsby Drive§St. Louis , MO 63136 § Phone: 314-518-9876 § lillyjohnson@yahoo.com
3001 Donavan Way§Decatur , GA 30036§ Phone: 314-518-1230 § Immediate
Relocation Address
I am seeking a diverse position
with the skills utilization of troubleshooting and or repair of various
software and hardware laptops/computer; with extended responsibility of working
on projects, SOXauditing and or disaster recovery assistance.
Technical Summary
§
Databases: Student Management, Financial Management,
Humans Resources.
§
Hardware: IBM AS/400, IBM 3590
tape drive, printers (HP, Dell, IBM, Zebra), copiers, fax machines, PBX,
Barcode Guns,Blackberry/cell phones, switches, audio / visual, computers, and
laptops, and technological equipment.
§
Software: AS/400 Query, MS Office Suite 2003/10, Client
Access, Active Directory, Symantec Antivirus, Symantec Ghost, Mozilla, EZaudit,
TrackIT, Citrix, Cisco VPN, Juniper VPN, WebEx, audix, ApproveIT, Adobe Reader,
etc.
§
Operating Systems: OS/400,
Windows 2000,XP, 7, Linux (Self-study)
Professional Experience
crane merchandising systems –
|
2007 to Present
|
Systems Specialist / AS400 Systems
Administrator
Key Responsibilities:
§
Respond to requests for
technical assistance in person, via phone, remotely
§
Provide level one support to sales
force, administration and coworkers
§
Unlock user network account in
Active Directory and AS400
§
Manage Software Licenses,
Installations, support issues / request and services
§
Working knowledge ofupgrades to
crashed computers, laptops, and other hardware
§
Working knowledge of ghosting and
building new computers, laptops
§
Working knowledge working with
Antivirus software’s and removing viruses
§
Working knowledge installing
hardware and software
§
Oversee the SOX auditing process
by analyzing data, report generation, documentation and work with internal and
external auditors
§
Utilize Track IT (help desk
software) to track PC inventory and record technical issues
§
Assist users with networkwireless
issues, or loss of network/internet.
§
Recover lost or deleted files
and or folders from server
§
Blackberry and others cell
phone devices account administration
§
PBX administration including
telephone punch downs, telephone moves, and voice mail resets.
§
Special project work
Emerson electric tools – st.
louis,
|
2006 to 2010
|
AS400 Computer Operator Part-time
Key Responsibly:
§
Process four nightly schedules
to update and backup inventory, time clocks invoices and nightly reports.
Observes the status of jobs being processed in order to ensure successful job
completion by monitoring console for errors.
§
Processing of monthly financial
closes and performs IPL and system saves option 21.
§
Reset passwords on Microsoft
Server using Active Directory and enable users on AS/400
1996 to 2006
|
Coordinator of Computer Operations
Key Responsibilities:
§
10 years managing a Data
Processing Department w/1 Assistant and 2 PC Technicians. Position required
multiple hats to include, trainer, computer operator, technical support, data
base administrator, data auditor; and AS400 administrator.
§
Created a disaster recovery
plan security, backups, restores, and plans all monthly option 21 systems
saves.
§
Help desk support to all end
user levels; answer questions and assist in training users on various PC-based
Windows applications, software systems, and peripherals. Troubleshoot software
and hardware problems /repairs and or installations. Load and Apply Program
Temporary Fixes and Cumulative Packages.
§
Performs first level diagnosis
and documentation of error messages and problem resolution. Grant user access
and library authority. Monitor job queues, subsystems and output queues.
§
Developed departmental
standards for state auditing, yearly processes, beginning of school year and
end of school year requirement.
§
Evaluate new technology to
support or upgrade current technology.
§
Coordinate data collection 4
cycles of State reporting of student data.
§
Design AS/400 Query programs to
create data files for import to MS Access or MS Excel to work with data.
Develop, designs, creates, research data trends, and audit data for state
reporting.
§
Create user friendly software
training manuals for all user groups.
§
Produce daily, weekly, monthly,
and quarterly ad hoc reports.
§
Data management and update of
CIMS, software (Financial Management, Student Management, Employee Management).
§
Experienced working with
software and hardware vendors and maintaining the departmental budget.
§
Developed streamlined
procedures that decreased student registration time and eliminated redundancies
in multiple paper copies.
§
Automated report printing
process to send jobs directly to the users printers saving on high cost green
bar paper.
Education
Masters of Science in Computer
Information Systems 2009
Devry institute of technology –
|
Bachelor of Science in Computer
Information Systems 1989
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