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Maya Dunn
309
Weetamoe Street, Fall River, MA 02001
Phone:
508-675-9876
Cell:
617-293-1230
Email: maya@gmail.com
Boston University 4/1992-7/2010
Boston University is a large
research university located on a 133 acre campus of 640 buildings with 32,500
students and 9,600 employees it is the 5th largest private
University in the US with an annual budget of two billion dollars per year.
Assistant Director of Distributed
Computing Services, University Information Systems 4/2001-7/2010
Responsible for two groups (Network
Services Group and Microcomputer support services) with a staff of ten.
Reported to the Director of Distributed Computing Services. Responsible for
100+ Intel based servers, Active Directory, SharePoint, Exchange email services
for 6000 administrative and academic clients. Responsible for HIPAA and general
security, change management, system backup, disaster recovery, support of VAR
business applications as well as desktop lifecycle support.
·
Architected
and managed Enterprise Microsoft Active Directory, SharePoint and Exchange.
·
Managed
all projects within my group and participated on projects throughout IT.
·
Implemented
team projects for Microsoft CRM, Microsoft System Center Operations Manager
& Systems Center Configuration Manager, HP Systems Insight Manager,
Microsoft Project, and Exchange 2007.
·
Managed
central Blackberry Enterprise Server and MS ActiveSync services.
·
Tested
a variety of email systems over several years (cc:Mail, Groupwise, Lotus Notes,
and Microsoft Exchange). We implemented cc:Mail in the early years then we
eventually migrated to Microsoft Exchange 5.5.
Further email migrations led us to Microsoft Exchange 2000, 2003 and
finally to 2007. We started with a core group of a hundred and built it to 6000
users.
·
Managed
100+ Windows HP Servers, HP EVA Storage, CommVault Simpana enterprise backup, within
a clustered server environment. Specified server requirements for the central
data center.
·
Managed
a long term project to centralize remote data closets for each department to a
central data center for Intel based servers. Physical security of equipment,
logical security of networks and data, change management and disaster recovery,
systems management tools, systems monitoring tools were tested and implemented.
Testing and implementation Microsoft Hyper V technology for virtualization.
·
Negotiated
with hardware vendors (Hewlett Packard, Dell, Apple and Lenovo) to specify
desktop, laptop, printer, storage and server systems standards that saved the
University a significant amount of money by using standard configurations for
all clients.
·
My
desktop group implemented central patching of systems using Shavlik. Centrally
managed Security of desktops using group policy and McAfee security suite and
EPO console. We used Symantec Ghost server for image construction, management
and deployment.
·
Responsible
for imaging systems, defining system requirements for new value added business
solutions, Exchange support, Blackberry, iPhone Android.
Manager of Network
Services DCS, University Information Systems 3/1994-3/2001
Hands on manager of a group of
five Network/Server Engineers. Reported to the Director of Distributed
Computing Services. Responsible for a 200+ distributed network of Novell and
Windows Servers with 2500 clients.
·
Supported
the initial installation of email as well as Novell Netware to a large
supported base of Macintosh and Windows desktop clients.
·
Projects
included Implementation of Novell NDS, installation of token ring based SNA
network for 3270 controllers, planning and construction of a new Intel based
server data center, installation of decentralized department file and print
servers, installation of cc:Mail routers, installation of cc:Mail connectors to
the internet, installation of monitoring and alerting software, as well as installation
of line of business applications.
·
Supported
a large migration of Macintosh clients (80% of the desktop systems) and began
migration to Windows based Dell workstations. Close to 5000 systems were
replaced during this time frame.
·
New auditing requirements were implemented to
review server security, data security and disaster recovery. These security
requirements caused us to create operating procedures for account creation,
authorization procedures and remote tape storage. Password expiration and off
boarding requirements were put into operations as well.
Senior Microcomputer
Specialist Network Services, DCS, University Information Systems 4/1992-3/1994
Reported to the Manager of
Network Services. Supported 500+ direct users. Focused on site specific support
of servers. Worked directly with the Dean of Students, Media Services, Rental
Property Management, Procurement, University Information Systems, The Comptroller’s
Office, Enrollment Services and Plant Facilities. Supported attachment of
Macintosh, DOS and Windows desktops to the network and to servers. Installed
network cards and driver stack on to desktop machines, wrote login scripts,
defined print queues and installed Novell Netware 3.x & 4.x on HP &
Compaq Servers. Setup shared laser printers queues. Worked with Sun Solaris, AppleShare
server and Macintosh desktop systems. Implemented CA ArcServe tape backup for
disaster recovery.
Avery Dennison 3/1988-3/1992
Avery Dennison is a Fortune 500
Company based in Pasadena California. Avery Dennison main businesses are
pressure sensitive materials; retail information services and office/consumer
products
Manager of the
Information Center Dennison Stationary Products, Avery Dennison 4/1990-3/1992
Dennison Stationary Products was
a division of Avery Dennison responsible for manufacturing, marketing and sales
of office products. Reported to the Director of Information Technology. Sole
responsibility for all computing services for 200+ users and support for desktop/laptop
support, printing, networking, email, server infrastructure of ten severs and managing
network and desktop/server projects.
·
Projects
included team project work for a custom business intelligence system and data
warehouse using AIX and Oracle, Divisional consolidation of data centers,
movement off of a legacy environment to a client server model. Attended formal
training at IBM for RS6000 and AIX administration. Completed training for
Novell Certified Novell Engineer.
·
Completed
data center consolidation from Milford and Holyoke to Framingham. Worked to
design new data center, installed all networking for redundancy, calculated specifications
for electrical needs, calculated load and planned for future requirements for
proper HVAC, designed rack layout
·
Implemented
sales team laptops for sales team automation.
·
Installed
first email system and trained staff on usage. Linked with other locations
after the merger of Avery and Dennison Manufacturing.
Systems Administrator
Dennison Manufacturing Company Manufacturing Engineering 3/1988-3/1990
Dennison Manufacturing Engineering
and Plant Facilities group was responsible for project management, construction
and the maintenance of facilities. Sole responsibility for five servers,
desktop and software support for a group of Engineers, designers and
maintenance staff. I reported to the Director of Administration.
·
Responsible
for the rollout of CAD systems to the Plant Engineering department.
·
Rolled
out project management software and training. In plant facilities
·
Responsible
for the Maximo plant and asset management system. Provided bar-coded job
tickets for all of the trade employees including electrician, plumbers, HVAC technician
and mill wrights.
·
Responsible
for training and implementation of the PIOS MRP system. Also responsible for
all receiving locations as well as the purchasing offices and inventory
control.
Education
Bachelor of Science-
Computer Engineering, 1987
University of Massachusetts Dartmouth, North Dartmouth,
MA 02747
Certified Novell Engineer Certification ID: 6013396
Six Sigma
Green Belt certification
President of Tau Kappa
Epsilon fraternity
Completed Courses
PMP Project Management training, Network
Security: Kerberos and other Authentication Systems, Hands on Internetworking TCP/IP
course, SNMP, Sniffer University, HP Server Technical Training, Microsoft
Exchange, Microsoft SharePoint, Microsoft Server, Microsoft Active Directory,
Microsoft SMS, HP SIM, GroupWise, Lotus Notes, Wireless Data University, ITIL. I
also attended Microsoft Tech Ed, Novell Brainshare, Microsoft Management
Conference, Microsoft Exchange Conference, Lotusphere.
References – Available upon
request.
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