Customer Service Resume Latest Template in Word Format Free Download -->

Customer Service Resume Latest Template in Word Format Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Profile & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
                           Maya  Dalluge
309 Anderson Avenue # 001, Buffalo, MN 55315
763-489-9876
maya.dalluge@yahoo.com


SUMMARY
Seasoned service professional with 10 + years of experience seeking role in customer service/ warranty claims department. Exceptional interpersonal skills have served previous employer well in resolving conflicts and retaining clients. Outcome driven, goal- and detail-oriented, innovative person, requiring minimal supervision. Resourceful team player who is accustomed to operating in a fast paced environment.

AREAS OF EXPERTISE
Customer Service
  • Answered phone calls and emails from customers, external and other internal departments pertaining to technical service issues regarding service, product and warranty issues on merchandise
  • Authorized independent repair companies and contractors to perform warranty work on company products
  • Effectively communicate with internal departments on related technical service problems, addressing the needs and comments of the customers in order to improve customer satisfaction
  • Adept at researching information requested from customers to ensure complete satisfaction within the company’s internal policies and established standards
Quality Control/Technical Skills
  • Investigated and documented the return of defective products from customers
  • Tested, analyzed and conducted tests of in-process materials, raw materials, samples, and finished goods
  • Proficient in interpreting test results, completing documentation, and making recommendations on products and procedures
  • Actively participated in the verification of inventory amounts by tallying the physical counts of stock and investigating discrepancies
Office Administration
  • Comprehensive familiarity to Microsoft Excel, Word, Outlook and Adobe PDF
  • Ability to maintain and limit exposure of confidential company information
  • Skilled in preparing, entering and retrieving data, correspondence, and schedules
  • Competent in operating office equipment such as a photocopier, fax machine, and calculator

PROFESSIONAL WORK EXPERIENCE
Customer Service/Technical Service/Warranty Advisor                                              Maax U.S. Corporation                      
Brooklyn Park, MN                                                                                                                1999 –2011
Quality Technician                                                                                                 Ultra Pac Incorporated                                                                                                                                                                 Rogers, MN           
Rogers, MN                                                                                                                          1997 –1999


EDUCATION
Diploma, Northland High School                                                                                         Columbus, OH
Quality Assurance and Metrology, Franklin University                                                          Columbus, OH
Quality and Excellence in Customer Service
            Sponsored by Solutions and Company                                                                          June 2008
Technical Service for Customer Relations
            Sponsored by Solutions & Company                                                                     December 2009
Customer Service Skills Techniques
Sponsored by Skill Path Trades                                                                                    June 2010


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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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