Customer Service (Contract position)

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Elin  Sanchez

309 W. Morse

Chicago, IL. 60001

Cell (312) 479-9876

elinsanchez@hotmail.com

Objective:

To utilize my organizational, interpersonal, and customer service skills in a creative, challenging administrative office support position.

Qualification:

Highly organized, high energy, hands on professional with a successful record of accomplishments with the experience providing exceptional Customer-Service. I dedicate to ensuring customer satisfaction by remaining accessible and friendly to each client. Quickly resolves issues prior to escalation. A successful multitasking while remaining professional and courteous in fast paced environments.

Major strengths include strong leadership, excellent communication skills, competent, strong team player, attention to deal, dutiful respect for compliance and a clear vision to accomplish the company goals.

Consistently phone voice

Experience:

Arnold Scott Harris, P.C.                                                                   08/10 – 12/10

Attorneys At Law

Chicago, IL

Customer Service (Contract position)

As a Customer Service Representative I made outbound and received inbound calls from Motorists with outstanding tickets through the City of Chicago. With Various Motorists booted, towed, their driver’s license suspended, or they are currently being garnished or about to be garnished, I would outline  the requirements as allotted by the City, accept the necessary payment, and set the appropriate payment plans. At times I would also have to refer the motorists to one of many City Payment Centers for expedited handling. I would set up payment plans based on the guidelines set by the City of Chicago and research the system to ensure all information is accurate and complete.

Duties included:

Attention to detail was a must

Data Entry

Answering volumes of incoming calls and place outbound calls

Keep sensitive information confidential

Multitasking

Processing payments via credit card or check by phone

Global Payments                                                                                 05/01 – 07/09

Niles, IL

Data Entry-Merchant Services-Skip Tracer-Collector

Provide world-class service to merchants; resolve problems, retrain and general maintenance of accounts to ensure a satisfied customer base.

Essential duties and responsibilities included:

·         Explain billing, research billing problems and complete adjustments to resolve

·         Call Key Accounts to ensure customer satisfaction

·         Train new and existing merchants to use our system effectively

·         Help control merchant attrition

·         Perform some merchant A/R collections

·         Explain non-compliant claims issues

·         Enter supply orders

·         Entered returned check information for collection recovery

·         Collected on stop payment checks

·         Passed each year FDCPA

·         Research contracts and  review terms for merchants

·         Obtained data and information by telephone contact with debtors and or their family members, co-workers, friends, neighbors, or creditors.

·         Interpret legal documentation to determine what is owed or is reasonable and profitable settlement

·         Determine which accounts are not being called by the dialer, determine reason why, and correct any problems so they may be called

·         Interpret information available on debtor, from various sources to determine what may be most current and accurate

·         Run inventories for key accounts, assess performance, skip trace to ensure integrity of data and collect accounts when appropriate

Verizon Wireless                                                                                06/99 – 02/01

Tampa, FL

Agent Support/Customer Relations

Duties included but not limited to:

·         Assisted customers with new pre-paid activations

·         Billing questions

·         Activated new accounts with store agents over the phone

·         Answered inbound calls for agent support

·         Cancelled accounts

·         Simple technical support

Preferred Staffing                                                                               08/94 – 12/00

Arlington Heights, IL

Customer-Service/Clerical

·         Sent on different job contracts according to my job skills.

·         Temporary assignments to suit my schedule for a single parent

·         Helped me to develop good job skills and provided tutorials

·         Clients included: Allstate Insurance Call Center, Home Shopping Network aka; GE Capital, American Paper Company,

Education:

Colorado Technical University                                                          2009 – present

Associates in General Science

Oakton Community College                                                              1992 – 1994

Business

Des Plains, IL

Mather High School                                                                           1989 – 1992

Business

Chicago, IL

Bilingual: 

Read, Write and speak fluently in Spanish and English

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