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Contractor Resume Latest Template in Word Format Free Download

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Sofia  Kinchen
309 South Park Drive
Monument. CO 80001
sofiakinchen@aol.com
(719) 487-9876



EXPERTISE:
  • Instructional Design
  • Working in customer environment to provide effective design goals
  • Medical laborabory technology
  • Call center and customer service
  • Project management
  • Organizational skills and time management
  • Technical writing and document development
  • Classroom and team facilitation
  • Printing and publication of documents
  • MS Windows, MS Office; Word, Excel, PowerPoint, Publisher


CAREER HISTORY:
2002 - present  
Contractor/Consultant – Specializing in design and development of training programs and documentation.  Areas of Focus include
  • Instructional design and curriculum development
  • Technical writing and documentation
  • Classroom presentations and team facilitation
  • Seminar development and implementation
  • Quality customer service training
  • Business and team coaching

1987- 2002
Abbott Laboratories, Diagnostics Division , Irving, Texas
A Fortune 500 company with sales of more than a billion dollars to the medical industry.  Abbott manufactures, sells, and supports medical products used in hospitals, clinical laboratories, and doctor offices.  
        • Manager, Organizational Performance
Special program manager for US Service and Support Operations with charter to define and implement a Performance Management System for an organization consisting of 800 front-line employees and managers.
  • Manger of Customer Support 
    Managed the primary call center for product support for the Abbott Diagnostic Division. Managed nine Section Managers and 125 professional front-line employees, providing service to customers 24x7.  .  Daily interaction with customers by phone and in the field.
        • Manager, Customer Training
Responsible for the design and development of all customer and employee technical training programs for the division. 
·                     Total Quality Coordinator  
Coordinated organizational conferences. Prepared and trained TCS facilitators. Monitored program success. Implemented organizational reward and recognition program.
  • Supervisor, Instructional Design 
    Created a department of Instructional Design. 
    Managed development projects.  
    Instituted standards for creation and implementation of training materials used with customers and employees.
  • Technical Writer  
    Designed and developed product manuals, user guides, marketing and promotional materials. 

 
 
 
EDUCATION:
Southern Methodist University, BA, Chemistry
University of Texas, Southwestern Medical School
MA, Biomedical Communications and Instructional Design

CERTIFICATION:
Medical Technology Generalist - MT(ASCP)
Specialist, Clinical Chemistry - MT(ASCP)SC
Corporate Coach University International



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