640Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Profile & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Atlanta , GA
HARRIS COUNTY DATAT
SERVICES CENTER Houston , TX
HERZING University - Houston , TX Jackson State University - Jackson , MS
Download Resume Format
LAILA
PERKINS
PC/Help Desk/Windows
Workstations/LAN/WAN/Storage Area Networking/VMware/ Virtualization/ WebSphere
Administrator / Engineer / Project Manager / Consultant
309 PIEDMONT CIRCLE
ATLANTA ,
GEORGIA 30001 lailaperkins@yahoo.com - Cell Phone:
(678) 237-9876
I have acquired over 10
years of excellent SAN/VMware/ Virtualization Administration and Systems
Engineering work experience working with LAN/WAN/SAN Networks, ORACLE, DB2
Databases, and a variety of different types of Storage Systems such as HITACHI,
JBOSS, EMC, HP, and IBM STORAGE SYSTEMS.
WORK EXPERIENCE:
ALL TEAM STAFFING AGENCY Events Services Management
Staff Member Atlanta ,
Georgia
Provide complete hospitality events management services to Guests /
Clients as needed. Assist Team in setting up restaurant / banquet ballroom
facilities that require troubleshooting Telephone / Network communication
issues with PCs, registers, printers, faxes machines, and others types of
electronic devices while assisting the Management Staff with the daily
operations management of the business and employees.
SPRINT NEXTEL
/ E Solutions Corporation Professional
IT Administration and Engineering Services Consultant
Houston , TX
Work Experience Summary:
A seasoned Senior Storage Virtualization Administrator / Engineer / Consultant with proven experience in designing and implementing enterprise data infrastructure and architecture to support today’s Midmarket Data Centers. Work experience includes extensive Virtualization and core Storage designs and implementations supporting both HA and DR Technologies.
Qualifications:
• SAN Vendor specific specialist certifications
• 5-10 years related experience
• VMware VCP
• Pre-Sales experience
• Have high proficiency with project management and resource tracking
• management
• Have knowledge of software, hardware, testing, and IT general technology
• implementation
• Have excellent communication skills and the proven ability to interact with
• senior-level technical and business decision-makers as a strategic advisor
As a Senior Storage Virtualization Consultant, I’ve had primary responsibilities in project delivery and secondary in pre-sales support. Consulting Clients about solution strategies, designs, implementations, and support services procedures. Had Pre-Sales support that included client discoveries, solution designs, statement of work developments and solution presentations. Have functioned as a technical consultant with activities including transferring technical information to high profile clients and team members, management of project deliverables, developing, and maintaining client relations. Have excellent project management and communication skills in addition to a sound technical background.
A seasoned Senior Storage Virtualization Administrator / Engineer / Consultant with proven experience in designing and implementing enterprise data infrastructure and architecture to support today’s Midmarket Data Centers. Work experience includes extensive Virtualization and core Storage designs and implementations supporting both HA and DR Technologies.
Qualifications:
• SAN Vendor specific specialist certifications
• 5-10 years related experience
• VMware VCP
• Pre-Sales experience
• Have high proficiency with project management and resource tracking
• management
• Have knowledge of software, hardware, testing, and IT general technology
• implementation
• Have excellent communication skills and the proven ability to interact with
• senior-level technical and business decision-makers as a strategic advisor
As a Senior Storage Virtualization Consultant, I’ve had primary responsibilities in project delivery and secondary in pre-sales support. Consulting Clients about solution strategies, designs, implementations, and support services procedures. Had Pre-Sales support that included client discoveries, solution designs, statement of work developments and solution presentations. Have functioned as a technical consultant with activities including transferring technical information to high profile clients and team members, management of project deliverables, developing, and maintaining client relations. Have excellent project management and communication skills in addition to a sound technical background.
Principal Accountabilities:
• Took ownership of Client’s engagements from the role of Technical Delivery Management to Lead Technical Consultant
• Worked independently, performed a team member role and / or lead a team of consultants in the delivery of exceptional solutions in a professional manner
• Was committed to Client-focused consulting responsible for implementing
• services to meet client’s objectives
• Supported the business development team in identifying and closing engagement
• opportunities by developing innovative solutions, presenting the solution and
• producing statements of work.
• Worked independently throughout the client engagement process., from
• Sales through project delivery and project closeout
• Drove developments of SPRINT’s intellectual property through the development
• of methodologies and toolsets in area of specialization
• Performed technical presentations for customers, partners and prospects
• Accurately and efficiently produced documentation to exceed the clients
• expectations as well as provide for reusability for future initiatives
• Was responsible for the knowledge transfer to clients of all areas of the solution
• Supported the growth of relationships with strategic technical partners
• Mentored and developed other technical resources
• Represented my Company’s Department at regional meeting conferences and user
• group meetings
• Developed a baseline understanding of existing Client’s infrastructures
Technology Experience and Knowledge:
• Have extensive Virtualization work experience
• Virtualization specialization in HA\DR environments
• Virtualization specialization in Virtual Desktop Environments
• Target Virtualization technologies: VMware ESX 3.5, 4.0 and vSphere, Microsoft
• Hyper-V technology skills
• Have hands on experience with enterprise storage technologies (i.e., Netapp,
• EMC, IBM, Apache, JBoss, HP, Nexsan, Hitachi) Storage Systems
• Worked with iSCSI and Fiber based SAN
• Worked with automated data replication technologies
• Provided Technical Support Services and executed enterprise backups in an
• architectural and management role
• Performed procedures architecting HA and DR solutions
• Implementing policies based multi-tier Information Lifecycle Management based
• solutions
Additional Experience a Plus:
• Performed designing and implementing enterprise backup solutions such as
• Symantec’s Netbackup
• Performed designing and implementing core Microsoft technologies (Windows
• Operating Systems, Active Directory, DNS, DHCP, Group Policy, scripting and
• security)
• Performed Core networking configurations. Moderated level of comfort
• navigating the Cisco IOS, design level - not required
Qualifications:
• Have SAN Vendor specific specialist certifications
• 5-10 years related experience is required
• VMware VCP
• Pre-Sales experience
• High proficiency with project management and resource tracking / management
• Knowledge of software and/or hardware, testing and implementation
• Excellent communication skills and the proven ability to interact with senior-level
• technical and business decision-makers as a strategic advisor
IT Projects, Virtualization, and Server Architecture Management using Storage Management Tools for planning, problem solving, innovation, analysis, communication, and negotiating IT Project issues using Project Manager Software to: Setup, installed, configured, enhanced, upgraded, and supported WebSphere Systems and Products. Managed multiple types of computer PC Operating Systems Workstations, Mid-Range Platforms, Distributed Computing Platforms, mainframes, UNIX Systems Platforms, and LAN/WAN/SAN/Wireless Networks.
Developed custom software interfaces for Clients; resolved soft compatibility issues. Developed C / C++ interface programs that interfaced with computer-controlled test equipment. Utilized the following Storage Management Tools in various SAN Environments such as: IBM Tivoli Storage Manager IBM Systems Storage Productivity Center HP Storage Library and Tape Tools Diagnostic version 4.4 EMC / Apache / Tomcat / JBoss Storage Systems Manager, EXPERT in use, installation, configuration, troubleshooting , and problem-solving of the following:
Storage Management
Was responsible for day to day monitoring, configuration, and allocations. Tasks include but are not limited to checking for new disk requests, daily health check and maintenance of all Disk/SAN components, managing a spreadsheet of all storage allocation requests and their status, Brocade switches daily checks and zoning management, disk allocations, available space management, DR activities, global working with India, audit and document Disk / SAN environments.
Summary: (Continued)
Provided 24x7 On-Call support on a rotating basis. Own the resolution of complex high-priority incidents and problems.
Continual Service Improvement:
Defined appropriate metrics to baseline and gather data on the storage and backup environment. Developed and execute test plans to validate infrastructure and systems technical performance. Report on findings and make recommendations for improvement. Performed root cause analysis and provide recommendations to improve efficiencies. Reviewed problem resolution activities with other teams on a regular basis to use relevant knowledge gained by these activities in the storage and backup environment.
Managed IP Protocols such as : Ethernet 10/100, 4Gb, 8Gb, 10Gb, WAN. Managed Symantec B/U such as : server medias, tapes, libraries). Managed Appliance duplication tools such as: Data Domain, Avamar, VTL. Managed SVC / TPC for Replication / TPC (Billing Tool). Managed IBM DS6000/DS8000/DS5000 Storage Systems. Managed Brocade Switches/Directors. Managed EMC, Apache,Hitachi
• Took ownership of Client’s engagements from the role of Technical Delivery Management to Lead Technical Consultant
• Worked independently, performed a team member role and / or lead a team of consultants in the delivery of exceptional solutions in a professional manner
• Was committed to Client-focused consulting responsible for implementing
• services to meet client’s objectives
• Supported the business development team in identifying and closing engagement
• opportunities by developing innovative solutions, presenting the solution and
• producing statements of work.
• Worked independently throughout the client engagement process., from
• Sales through project delivery and project closeout
• Drove developments of SPRINT’s intellectual property through the development
• of methodologies and toolsets in area of specialization
• Performed technical presentations for customers, partners and prospects
• Accurately and efficiently produced documentation to exceed the clients
• expectations as well as provide for reusability for future initiatives
• Was responsible for the knowledge transfer to clients of all areas of the solution
• Supported the growth of relationships with strategic technical partners
• Mentored and developed other technical resources
• Represented my Company’s Department at regional meeting conferences and user
• group meetings
• Developed a baseline understanding of existing Client’s infrastructures
Technology Experience and Knowledge:
• Have extensive Virtualization work experience
• Virtualization specialization in HA\DR environments
• Virtualization specialization in Virtual Desktop Environments
• Target Virtualization technologies: VMware ESX 3.5, 4.0 and vSphere, Microsoft
• Hyper-V technology skills
• Have hands on experience with enterprise storage technologies (i.e., Netapp,
• EMC, IBM, Apache, JBoss, HP, Nexsan, Hitachi) Storage Systems
• Worked with iSCSI and Fiber based SAN
• Worked with automated data replication technologies
• Provided Technical Support Services and executed enterprise backups in an
• architectural and management role
• Performed procedures architecting HA and DR solutions
• Implementing policies based multi-tier Information Lifecycle Management based
• solutions
Additional Experience a Plus:
• Performed designing and implementing enterprise backup solutions such as
• Symantec’s Netbackup
• Performed designing and implementing core Microsoft technologies (Windows
• Operating Systems, Active Directory, DNS, DHCP, Group Policy, scripting and
• security)
• Performed Core networking configurations. Moderated level of comfort
• navigating the Cisco IOS, design level - not required
Qualifications:
• Have SAN Vendor specific specialist certifications
• 5-10 years related experience is required
• VMware VCP
• Pre-Sales experience
• High proficiency with project management and resource tracking / management
• Knowledge of software and/or hardware, testing and implementation
• Excellent communication skills and the proven ability to interact with senior-level
• technical and business decision-makers as a strategic advisor
IT Projects, Virtualization, and Server Architecture Management using Storage Management Tools for planning, problem solving, innovation, analysis, communication, and negotiating IT Project issues using Project Manager Software to: Setup, installed, configured, enhanced, upgraded, and supported WebSphere Systems and Products. Managed multiple types of computer PC Operating Systems Workstations, Mid-Range Platforms, Distributed Computing Platforms, mainframes, UNIX Systems Platforms, and LAN/WAN/SAN/Wireless Networks.
Developed custom software interfaces for Clients; resolved soft compatibility issues. Developed C / C++ interface programs that interfaced with computer-controlled test equipment. Utilized the following Storage Management Tools in various SAN Environments such as: IBM Tivoli Storage Manager IBM Systems Storage Productivity Center HP Storage Library and Tape Tools Diagnostic version 4.4 EMC / Apache / Tomcat / JBoss Storage Systems Manager, EXPERT in use, installation, configuration, troubleshooting , and problem-solving of the following:
Storage Management
Was responsible for day to day monitoring, configuration, and allocations. Tasks include but are not limited to checking for new disk requests, daily health check and maintenance of all Disk/SAN components, managing a spreadsheet of all storage allocation requests and their status, Brocade switches daily checks and zoning management, disk allocations, available space management, DR activities, global working with India, audit and document Disk / SAN environments.
Summary: (Continued)
Provided 24x7 On-Call support on a rotating basis. Own the resolution of complex high-priority incidents and problems.
Continual Service Improvement:
Defined appropriate metrics to baseline and gather data on the storage and backup environment. Developed and execute test plans to validate infrastructure and systems technical performance. Report on findings and make recommendations for improvement. Performed root cause analysis and provide recommendations to improve efficiencies. Reviewed problem resolution activities with other teams on a regular basis to use relevant knowledge gained by these activities in the storage and backup environment.
Managed IP Protocols such as : Ethernet 10/100, 4Gb, 8Gb, 10Gb, WAN. Managed Symantec B/U such as : server medias, tapes, libraries). Managed Appliance duplication tools such as: Data Domain, Avamar, VTL. Managed SVC / TPC for Replication / TPC (Billing Tool). Managed IBM DS6000/DS8000/DS5000 Storage Systems. Managed Brocade Switches/Directors. Managed EMC, Apache,
CERTIFICATIONS / IT TRAINING:
IBM Institute of TechnologyAustin , Texas
• ComTIA A+, PC Support A++, Helpdesk Mgnt.; Mainframe Systems Management; Tape
Library System / Drive Maintenance & Management; LAN/ WAN/ SAN / Wireless Network
Administration; ORACLE /DB2 Database Administration; SAP Technical Support
Administration; Microsoft MCSE; and Certified Multiple UNIX Systems Administration /
Hardware Engineering, andTivoli
• SNIA Certifications Storage Networking Expert (SCSN-E)
• SNIA Storage Network Foundations (S10-101)
• SNIA Storage Networking Management / Virtualization Administration (S10-200 / 201)
• VMware Certified Professional
• Cisco Data Center Storage Networking Design Specialist
• EMC Proven Professional
• NetApp Certified Data Management Administrators
• Hitachi Data Systems (HDS) Certified Storage Manager
• Brocade Switch Certification
• ORACLE/SUN Certification
• Storage Networking Certification Program
• SNIA Certified Professional (SCSP)
• EMC Cloud Certification
EDUCATION:
B.S. Degree in Business Management 1982 Jackson State University Jackson, MS
B.S. Degree in Computer Science / Computer Info Systems 1984 HERZING University
Houston, TX
WORK EXPERIENCE:
2010 - Present All Team Staffing Agency, Atlanta, Georgia
Title: Events / Restaurant / Banquet Hotel Services Management
• Provide complete hospitality events management services to Guests / Clients as needed. Assist Team in setting up restaurant / banquet ballroom facilities that require troubleshooting Telephone / Network communication issues with PCs, registers, printers, faxes machines, and others types of electronic devices while assisting the Management Staff with the daily operations management of the business and employees.
Services UNIX Systems Admin / Engineer
2000 – 2010 Sprint Nextel Corporation, Houston , Texas
Title: Professional IT SAN Administration Services Consultant/
Storage Area Networking / UNIX Systems Admin / Engineer
E-Solutions Technical Support Services
Major Clients included: SPRINT PCS Stores, Government Data Centers , SHELL OIL, BMC Corporation, EXXON Corporation, WELL Fargo Banks etc…to ensure proper functioning of UNIX Systems, ORACLE Databases, and LAN / WAN / SAN Networks.
• Ran test, analyzed, evaluated, repaired, rebuilt, and made best practice recommendations for PC Workstations, Multiple UNIX Systems Platforms (IBM AIX, SUN Solaris, LINUX Redhat/Debian, HP-UX, etc…), ORACLE Database Software Applications, Storage Systems, and LAN/ WAN/ SAN Network Hardware Devices to Clients; provided problem resolutions for MIS Departments.
• Implemented various types of high-level IT Disaster Recovery Administration Procedures and coordinating other IT Technical Support Team Members with technical procedures relating to the various types of IT Projects assigned.
• Created various types of PERL, CGI, C, C++, Python, and korn shell scripts that served as an interface between UNIX Operating Systems and Databases as needed.
• Supported Project Managers in the implementing of new applications, databases, and operating systems workstations / platforms based on business requirements and customer objectives.
• Administered the IT Industry’s Best Practice Methods to the Projects assigned, helped established structure, and help defined the project’s requirements and planning procedures.
• Helped coordinate the gathering of data for Project and Upper Management Personnel.
• Administered the project tasks and managed dependencies to ensure that activities were consistent with the established IT standards in place.
• Prepared financial statements, PowerPoint Presentations, Software / Hardware Equipment Inventory cost budget documentation to report the Projects’ overall assets, liabilities, debits, and credits in order to report the projects’ status, issues, and risks.
• Developed testing methods to ensure reliability and compatibility; performed test for computer workstations, storage devices, and various types of networking products.
• Installed, configured, and upgraded new computers, servers, network devices, and storage hardware for Clients.
• Installed and configured operating systems with new drivers for various types of workstations as well as servers.
• Configured server clusters, network software, RAID arrays, and other storage options. Aided Clients with operating systems and application upgrades for large computer rollouts.
• Undertook small to large-size Customer Software Applications Upgrade Projects.
Title: Storage Area Networking Administrator
• Monitored SAN environment on a 24-hour basis
• Provided overall SAN performance statistics to Upper Management Staff monthly
• Performed regular reviews of the SAN environment for fault and performance parameters
• Storage Mgmt (business rules, SRM infrastructures)
• Developed architecture standards to provide the necessary Technical Support Services needed using MS Office, Visio, SharePoint, and Project Management Office Software to used to create documentation to report to Upper Management Personnel for review to help them make decisions about The financial budget status of the IT Project.
Monitored the project’s IT Network daily operations and its overall budgets as scheduled to ensure the Projects was successfully completed within the assigned deadline on time by providing:
Network Administration
• Creating steps or criteria for planning future growth of a Fibre Channel SAN
• Creating steps for storage allocation in a Fibre Channel SAN
• Creating storage layouts using partitioning, protected data, security as criteria
• Creating criteria for planning connectivity
• Creating and implementing policy objectives
• Determined port assignments
Applied Fibre Channel Protocol (Change Management)
• When the environment changed, identified steps needed to bring the environment back to a controlled situations.
• Troubleshoot changes in management situations
• Analyzed port log-in, fabric log-in, and process log-in
• Assessed the performance of a network storage environments
• Developed and followed steps for problem resolutions
• Identified potential bottlenecks
• Identified the performance implications on the fabric involving RAID, caching and connectivity configurations
• Established baselines for performance
• Monitored performance and throughput of storage device ports
• Monitored performance and throughput of ISLs (Inter Switch Links)
• Determined the impact of replication techniques on local and remote fabrics
• Identified steps in performance problem analysis
Storage Networking Management
• Optimized redundancy within a switched environment
• Identified HBA configuration parameters
• Determined methodologies or tools to troubleshoot volume management issues
• Identified steps to add a configured switch to an existing fabric
• Determined reasons to add or remove ISLs (Inter Switch Links)
• Identified the processes that occur on a switch during a fabric merge
• Calculated storage network device latency and propagation delay
• Identified performance considerations of fan-in, fan-out
• Identified ISL over-subscription advantages and disadvantages
• Identified the distance limitations between long-wave and short-wave Fibre
• Create/modify zone sets
• Identified steps to make a LUN visible to specific host HBAs (LUN Mapping) and its implications on the fabric (SMI-S specified)
• Identified the possible zoning conflicts that could cause fabric segmentation
• Determined methodologies or tools to troubleshoot zoning issues
• Performed the tasks involved in monitoring and adhering to capacity planning processes
Business Continuance
• Applied best practice methods for Implementing business recovery solutions using Fibre channel extension
• Utilized components that should be used as part of a business continuance solution
• Utilized information protection solutions using Fibre channel
• Performed steps to implement clustering in order to prevent single point of failure
• Performed data transfers, migrations, and replications
Backup and Recovery
• Performed steps to restore Data from Backup
• Identified performance bottlenecks and how to correct them as it pertains to backup and recovery
• Analyzed backup configuration to identify potential problems
• Determined database components and configurations to satisfy a backup and recovery solution
• Performed steps to track error logs within the operating system for backup and recovery messages
Fibre Channel Security
• Implemented port authentication protocols
• Performed steps to secure a fabric
• Made decisions to perform different tasks based on the differences between Hard and Soft Zoning with respect to Security
• Performed steps to configure secure management access to Fibre switches
• Performed regular tests of the SAN monitoring capability
• Created logical disks, within the confines of available disk space
• Managed all events and escalations related to the SAN environment
• Provided postmortem and detailed root cause analysis report of all major SAN incidents
• Implemented best practices to secure the SAN environment
• Provided expertise for IT infrastructure (e.g. servers, network), application infrastructure (e.g. SAP), and related services (e.g. Business Continuity) throughout the lifecycle of a deal in accordance with contractually established terms and conditions and established technical standards.
• Provided technical input, solutions, and recommendations to deal pursuit.
• Engaged in and provides support for transition/transformation efforts.
• Monitored service delivery compliance to budget, quality standards, and customers and/or internal businesses/end user requirements.
• Provided IT infrastructure and/or application infrastructure lifecycle technical support, including planning, project management, installation, on-going management/monitoring/troubleshooting, and de-installation, following operational policies and processes that are compliant with industry standards (e.g. Information Technology Infrastructure Library (ITIL)).
• Managed the technical/service relationship between HP and the customer, and between HP and subcontractors/vendors.
• Worked with the key customers and/or internal businesses/end user representatives (Infrastructure Supported Managers, Client Manager and the Account Delivery Manager) to retain customers and build the business.
• Executed ITO Service Delivery work remotely as well as at the customers location when required or needed.
• Utilized mastery knowledge of IT Technology on relevant subject matters that included technologies, theories, and techniques.
• Contributed to the development of innovative principles and ideas.
• Successfully operated in the most complex disciplines, in which the company must operate to be successful.
• Provided highly innovated solutions
• Utilized in depth knowledge of the overall IT Technology environment exercises independent judgment in developing methods, techniques, and criteria for achieving objectives.
• Developed strategies to assist our IT Technical Support Management Staff in leading large, cross-division functional teams to ensure that the various IT Projects were properly managed and completed within the organizations expected long term goals, objectives, and financial budgets.
1997 – 2000 IBM Worldwide Global Services, Houston, Texas
Title: Professional IT LAN/WAN/SAN Services Administrator /
Engineer
• Scored one of the Institutes highest scores on a Senior Level Test to complete my Senior Level IT Certifications to become one of their Senior TOP GUN IT Technical Support Service Representative and Field Service Engineer.
• Provided Technical Support Services to major Clients by going onsite and by phone relating to software, hardware, or their network to resolve their technical issues as needed.
• Major Clients included: Wells Fargo Banks, SHELL OIL Corp., BMC Corp.,
• EXXON Corp., The TEXAS Medical Center Data Center, etc…
• Exemplary Accomplishments: Completed IBM’s Institute of Technology
• Certification School to provide Technical Support Services that enabled me to
• work as a: Storage Management Administrator / Engineer
• Test / validated virtualization capabilities in the storage environments
• Determined operational standards and best practices to be used
• Documented operational actions in support of infrastructure management alarming, develop scripting, and coding interfaces between storage arrays and operational infrastructure tools.
• Blocked storage virtualization, over provisioning
• Blocked storage Command Line Interface scripting
• Managed Data replication (inframe and external) procedures connected to Fibre Channel SAN & hardware protocols such as (FCIP,FCoE,SAN)
• Storage Mgmt (business rules, SRM infrastructures)
• Managed IP Protocols such as : Ethernet 10/100, 4Gb, 8Gb, 10Gb, WAN
• Managed Symantec B/U such as : server medias, tapes, libraries)
• Managed Appliance duplication tools such as: Data Domain, Avamar, VTL
• Managed SVC / TPC for Replication / TPC (Billing Tool)
• Managed IBM DS6000/DS8000/DS5000 Storage Systems
• Managed Brocade Switches/Directors
• Managed Global/Metro Mirrors
• RS/6000 AIX UNIX Systems Administrator / Hardware Engineer
• Managed AIX physical and logical storage
• Managed networking configurations from an application server viewpoint
• Utilized additional subsystems including cron to schedule system tasks and accounting to analyze system activity
• Identified and eliminated (or minimize) various software and hardware performance constraints using AIX 5L / 6 tools and standard UNIX tools
• Performed performance analysis and tuning checklist procedures
• Performed Data Collection procedures
• Monitored, analyzed, and tuned Central Processing Unit (CPU) usage
• Utilized virtual memory performance monitoring and tuning tools to check the overall health of the operating systems
• Checked then troubleshoot the Physical and logical volume performance stats
• Checked then troubleshoot the File systems’ performance monitoring and tuning status
• Checked then troubleshoot the overall Networks’ performance
• Checked then troubleshoot the NFS performance
• Created a IT Network Performance Management Methodology Checklist
Title: UNIX Systems Administrator
• Performed administration tasks such as managing user accounts, importing resources, and approved imported resources with all privileges of a User and Manager such as:
• Installed, customized, and administered multiple UNIX operating systems such as IBM AIX UNIX Systems Platforms in multiuser POWER(System p) partitioned environments.
• Managed RS/6000 UNIX AIX 6.1 running on a Power6 system managed by Hardware Management Console version 7 and provided practical solutions that are appropriate to earlier AIX releases.
• Installed the AIX operating system, filesets, and RedHat Package Manager (RPM) packages
• Performed system startup and shutdown
• Utilized system management tools such as System Management Interface Tool (SMIT) and IBM systems director console for AIX
• Managed physical and logical devices
• Made decisions necessary to better manage the logical volume manager environments
• Performed logical volume and file system management
• Created and managed user as well as group accounts
• Performed and restored system backups
• Utilized administrative subsystems, including cron to schedule system tasks, and security to implement customized access of files and directories
• Configured TCP/IP networking
• Implemented Workload Partitions (WPAR)
1995 – 1997 IBM Worldwide Global Services, Atlanta , Georgia
Title: IT Technical Support Specialist for the 1996 Atlanta World Olympic Games
1993 – 1995 Contract Services Firm, Atlanta, Georgia
Assigned to: Coca Cola Enterprises
Title: IT Technical Support Administrator
1989 -1993 BP Exploration Corporation, Houston, Texas
Title: ORACLE/ UNIX Systems/ SAP Technical Support
Administrator
1984 - 1989 Harris County Data Services Center, Houston, TX
Title: Senior Systems Technical Assistant
IBM Institute of Technology
• ComTIA A+, PC Support A++, Helpdesk Mgnt.; Mainframe Systems Management; Tape
Library System / Drive Maintenance & Management; LAN/ WAN/ SAN / Wireless Network
Administration; ORACLE /DB2 Database Administration; SAP Technical Support
Administration; Microsoft MCSE; and Certified Multiple UNIX Systems Administration /
Hardware Engineering, and
• SNIA Certifications Storage Networking Expert (SCSN-E)
• SNIA Storage Network Foundations (S10-101)
• SNIA Storage Networking Management / Virtualization Administration (S10-200 / 201)
• VMware Certified Professional
• Cisco Data Center Storage Networking Design Specialist
• EMC Proven Professional
• NetApp Certified Data Management Administrators
• Hitachi Data Systems (HDS) Certified Storage Manager
• Brocade Switch Certification
• ORACLE/SUN Certification
• Storage Networking Certification Program
• SNIA Certified Professional (SCSP)
• EMC Cloud Certification
EDUCATION:
B.S. Degree in Business Management 1982 Jackson State University Jackson, MS
B.S. Degree in Computer Science / Computer Info Systems 1984 HERZING University
Houston, TX
WORK EXPERIENCE:
2010 - Present All Team Staffing Agency, Atlanta, Georgia
Title: Events / Restaurant / Banquet Hotel Services Management
• Provide complete hospitality events management services to Guests / Clients as needed. Assist Team in setting up restaurant / banquet ballroom facilities that require troubleshooting Telephone / Network communication issues with PCs, registers, printers, faxes machines, and others types of electronic devices while assisting the Management Staff with the daily operations management of the business and employees.
Services UNIX Systems Admin / Engineer
2000 – 2010 Sprint Nextel Corporation, Houston , Texas
Title: Professional IT SAN Administration Services Consultant/
Storage Area Networking / UNIX Systems Admin / Engineer
E-Solutions Technical Support Services
Major Clients included: SPRINT PCS Stores, Government Data Centers , SHELL OIL, BMC Corporation, EXXON Corporation, WELL Fargo Banks etc…to ensure proper functioning of UNIX Systems, ORACLE Databases, and LAN / WAN / SAN Networks.
• Ran test, analyzed, evaluated, repaired, rebuilt, and made best practice recommendations for PC Workstations, Multiple UNIX Systems Platforms (IBM AIX, SUN Solaris, LINUX Redhat/Debian, HP-UX, etc…), ORACLE Database Software Applications, Storage Systems, and LAN/ WAN/ SAN Network Hardware Devices to Clients; provided problem resolutions for MIS Departments.
• Implemented various types of high-level IT Disaster Recovery Administration Procedures and coordinating other IT Technical Support Team Members with technical procedures relating to the various types of IT Projects assigned.
• Created various types of PERL, CGI, C, C++, Python, and korn shell scripts that served as an interface between UNIX Operating Systems and Databases as needed.
• Supported Project Managers in the implementing of new applications, databases, and operating systems workstations / platforms based on business requirements and customer objectives.
• Administered the IT Industry’s Best Practice Methods to the Projects assigned, helped established structure, and help defined the project’s requirements and planning procedures.
• Helped coordinate the gathering of data for Project and Upper Management Personnel.
• Administered the project tasks and managed dependencies to ensure that activities were consistent with the established IT standards in place.
• Prepared financial statements, PowerPoint Presentations, Software / Hardware Equipment Inventory cost budget documentation to report the Projects’ overall assets, liabilities, debits, and credits in order to report the projects’ status, issues, and risks.
• Developed testing methods to ensure reliability and compatibility; performed test for computer workstations, storage devices, and various types of networking products.
• Installed, configured, and upgraded new computers, servers, network devices, and storage hardware for Clients.
• Installed and configured operating systems with new drivers for various types of workstations as well as servers.
• Configured server clusters, network software, RAID arrays, and other storage options. Aided Clients with operating systems and application upgrades for large computer rollouts.
• Undertook small to large-size Customer Software Applications Upgrade Projects.
Title: Storage Area Networking Administrator
• Monitored SAN environment on a 24-hour basis
• Provided overall SAN performance statistics to Upper Management Staff monthly
• Performed regular reviews of the SAN environment for fault and performance parameters
• Storage Mgmt (business rules, SRM infrastructures)
• Developed architecture standards to provide the necessary Technical Support Services needed using MS Office, Visio, SharePoint, and Project Management Office Software to used to create documentation to report to Upper Management Personnel for review to help them make decisions about The financial budget status of the IT Project.
Monitored the project’s IT Network daily operations and its overall budgets as scheduled to ensure the Projects was successfully completed within the assigned deadline on time by providing:
Network Administration
• Creating steps or criteria for planning future growth of a Fibre Channel SAN
• Creating steps for storage allocation in a Fibre Channel SAN
• Creating storage layouts using partitioning, protected data, security as criteria
• Creating criteria for planning connectivity
• Creating and implementing policy objectives
• Determined port assignments
Applied Fibre Channel Protocol (Change Management)
• When the environment changed, identified steps needed to bring the environment back to a controlled situations.
• Troubleshoot changes in management situations
• Analyzed port log-in, fabric log-in, and process log-in
• Assessed the performance of a network storage environments
• Developed and followed steps for problem resolutions
• Identified potential bottlenecks
• Identified the performance implications on the fabric involving RAID, caching and connectivity configurations
• Established baselines for performance
• Monitored performance and throughput of storage device ports
• Monitored performance and throughput of ISLs (Inter Switch Links)
• Determined the impact of replication techniques on local and remote fabrics
• Identified steps in performance problem analysis
Storage Networking Management
• Optimized redundancy within a switched environment
• Identified HBA configuration parameters
• Determined methodologies or tools to troubleshoot volume management issues
• Identified steps to add a configured switch to an existing fabric
• Determined reasons to add or remove ISLs (Inter Switch Links)
• Identified the processes that occur on a switch during a fabric merge
• Calculated storage network device latency and propagation delay
• Identified performance considerations of fan-in, fan-out
• Identified ISL over-subscription advantages and disadvantages
• Identified the distance limitations between long-wave and short-wave Fibre
• Create/modify zone sets
• Identified steps to make a LUN visible to specific host HBAs (LUN Mapping) and its implications on the fabric (SMI-S specified)
• Identified the possible zoning conflicts that could cause fabric segmentation
• Determined methodologies or tools to troubleshoot zoning issues
• Performed the tasks involved in monitoring and adhering to capacity planning processes
Business Continuance
• Applied best practice methods for Implementing business recovery solutions using Fibre channel extension
• Utilized components that should be used as part of a business continuance solution
• Utilized information protection solutions using Fibre channel
• Performed steps to implement clustering in order to prevent single point of failure
• Performed data transfers, migrations, and replications
Backup and Recovery
• Performed steps to restore Data from Backup
• Identified performance bottlenecks and how to correct them as it pertains to backup and recovery
• Analyzed backup configuration to identify potential problems
• Determined database components and configurations to satisfy a backup and recovery solution
• Performed steps to track error logs within the operating system for backup and recovery messages
Fibre Channel Security
• Implemented port authentication protocols
• Performed steps to secure a fabric
• Made decisions to perform different tasks based on the differences between Hard and Soft Zoning with respect to Security
• Performed steps to configure secure management access to Fibre switches
• Performed regular tests of the SAN monitoring capability
• Created logical disks, within the confines of available disk space
• Managed all events and escalations related to the SAN environment
• Provided postmortem and detailed root cause analysis report of all major SAN incidents
• Implemented best practices to secure the SAN environment
• Provided expertise for IT infrastructure (e.g. servers, network), application infrastructure (e.g. SAP), and related services (e.g. Business Continuity) throughout the lifecycle of a deal in accordance with contractually established terms and conditions and established technical standards.
• Provided technical input, solutions, and recommendations to deal pursuit.
• Engaged in and provides support for transition/transformation efforts.
• Monitored service delivery compliance to budget, quality standards, and customers and/or internal businesses/end user requirements.
• Provided IT infrastructure and/or application infrastructure lifecycle technical support, including planning, project management, installation, on-going management/monitoring/troubleshooting, and de-installation, following operational policies and processes that are compliant with industry standards (e.g. Information Technology Infrastructure Library (ITIL)).
• Managed the technical/service relationship between HP and the customer, and between HP and subcontractors/vendors.
• Worked with the key customers and/or internal businesses/end user representatives (Infrastructure Supported Managers, Client Manager and the Account Delivery Manager) to retain customers and build the business.
• Executed ITO Service Delivery work remotely as well as at the customers location when required or needed.
• Utilized mastery knowledge of IT Technology on relevant subject matters that included technologies, theories, and techniques.
• Contributed to the development of innovative principles and ideas.
• Successfully operated in the most complex disciplines, in which the company must operate to be successful.
• Provided highly innovated solutions
• Utilized in depth knowledge of the overall IT Technology environment exercises independent judgment in developing methods, techniques, and criteria for achieving objectives.
• Developed strategies to assist our IT Technical Support Management Staff in leading large, cross-division functional teams to ensure that the various IT Projects were properly managed and completed within the organizations expected long term goals, objectives, and financial budgets.
1997 – 2000 IBM Worldwide Global Services, Houston, Texas
Title: Professional IT LAN/WAN/SAN Services Administrator /
Engineer
• Scored one of the Institutes highest scores on a Senior Level Test to complete my Senior Level IT Certifications to become one of their Senior TOP GUN IT Technical Support Service Representative and Field Service Engineer.
• Provided Technical Support Services to major Clients by going onsite and by phone relating to software, hardware, or their network to resolve their technical issues as needed.
• Major Clients included: Wells Fargo Banks, SHELL OIL Corp., BMC Corp.,
• EXXON Corp., The TEXAS Medical Center Data Center, etc…
• Exemplary Accomplishments: Completed IBM’s Institute of Technology
• Certification School to provide Technical Support Services that enabled me to
• work as a: Storage Management Administrator / Engineer
• Test / validated virtualization capabilities in the storage environments
• Determined operational standards and best practices to be used
• Documented operational actions in support of infrastructure management alarming, develop scripting, and coding interfaces between storage arrays and operational infrastructure tools.
• Blocked storage virtualization, over provisioning
• Blocked storage Command Line Interface scripting
• Managed Data replication (inframe and external) procedures connected to Fibre Channel SAN & hardware protocols such as (FCIP,FCoE,SAN)
• Storage Mgmt (business rules, SRM infrastructures)
• Managed IP Protocols such as : Ethernet 10/100, 4Gb, 8Gb, 10Gb, WAN
• Managed Symantec B/U such as : server medias, tapes, libraries)
• Managed Appliance duplication tools such as: Data Domain, Avamar, VTL
• Managed SVC / TPC for Replication / TPC (Billing Tool)
• Managed IBM DS6000/DS8000/DS5000 Storage Systems
• Managed Brocade Switches/Directors
• Managed Global/Metro Mirrors
• RS/6000 AIX UNIX Systems Administrator / Hardware Engineer
• Managed AIX physical and logical storage
• Managed networking configurations from an application server viewpoint
• Utilized additional subsystems including cron to schedule system tasks and accounting to analyze system activity
• Identified and eliminated (or minimize) various software and hardware performance constraints using AIX 5L / 6 tools and standard UNIX tools
• Performed performance analysis and tuning checklist procedures
• Performed Data Collection procedures
• Monitored, analyzed, and tuned Central Processing Unit (CPU) usage
• Utilized virtual memory performance monitoring and tuning tools to check the overall health of the operating systems
• Checked then troubleshoot the Physical and logical volume performance stats
• Checked then troubleshoot the File systems’ performance monitoring and tuning status
• Checked then troubleshoot the overall Networks’ performance
• Checked then troubleshoot the NFS performance
• Created a IT Network Performance Management Methodology Checklist
Title: UNIX Systems Administrator
• Performed administration tasks such as managing user accounts, importing resources, and approved imported resources with all privileges of a User and Manager such as:
• Installed, customized, and administered multiple UNIX operating systems such as IBM AIX UNIX Systems Platforms in multiuser POWER(System p) partitioned environments.
• Managed RS/6000 UNIX AIX 6.1 running on a Power6 system managed by Hardware Management Console version 7 and provided practical solutions that are appropriate to earlier AIX releases.
• Installed the AIX operating system, filesets, and RedHat Package Manager (RPM) packages
• Performed system startup and shutdown
• Utilized system management tools such as System Management Interface Tool (SMIT) and IBM systems director console for AIX
• Managed physical and logical devices
• Made decisions necessary to better manage the logical volume manager environments
• Performed logical volume and file system management
• Created and managed user as well as group accounts
• Performed and restored system backups
• Utilized administrative subsystems, including cron to schedule system tasks, and security to implement customized access of files and directories
• Configured TCP/IP networking
• Implemented Workload Partitions (WPAR)
1995 – 1997 IBM Worldwide Global Services, Atlanta , Georgia
Title: IT Technical Support Specialist for the 1996 Atlanta World Olympic Games
1993 – 1995 Contract Services Firm, Atlanta, Georgia
Assigned to: Coca Cola Enterprises
Title: IT Technical Support Administrator
1989 -1993 BP Exploration Corporation, Houston, Texas
Title: ORACLE/ UNIX Systems/ SAP Technical Support
Administrator
1984 - 1989 Harris County Data Services Center, Houston, TX
Title: Senior Systems Technical Assistant
Professional IT Services Specialist / Engineer
IBM WORLDWIDE GLOBAL SERVICES - Houston , TX
1997
to 2000
Scored one of the Institutes highest scores on a Senior Level Test
to complete my Senior Level IT Certifications to become one of their Senior TOP
GUN IT Technical Support Service Representative and Field Service Engineer.
Provided Technical Support Services to major Clients by going onsite and by phone relating to software, hardware, or their network to resolve their technical issues as needed.
• Major Clients included: Wells Fargo Banks, SHELL OIL Corp., BMC Corp.,
EXXON Corp., The TEXAS Medical Center Data Center, etc
• Exemplary Accomplishments: Scored one of IBM's School of Technology
Provided Technical Support Services that required:
RS/6000 AIX UNIX Systems Administrator / Hardware Engineer
• Managed AIX physical and logical storage
• Managed networking configurations from an application server viewpoint
• Utilized additional subsystems including cron to schedule system tasks and accounting to analyze system activity
• Distinguished between system and application performance constraints
• Describe the performance implications of each subsystem by understanding, in general terms, how the subsystem works
• Identified and eliminated (or minimize) various software and hardware performance constraints using AIX 5L / 6 tools and standard UNIX tools
• Listed and reported various sources of information and support for capacity planning, system assurance, performance analysis and tuning as needed
• Performed performance analysis and tuning checklist procedures
• Performed Data Collection procedures
• Monitored, analyzed, and tuned Central Processing Unit (CPU) usage
• Utilized virtual memory performance monitoring and tuning tools to check the overall health of the operating systems
• Checked then troubleshoot the Physical and logical volume performance stats
• Checked then troubleshoot the File systems' performance monitoring and tuning status
• Checked then troubleshoot the overall Networks' performance
• Checked then troubleshoot the NFS performance
• Created a IT Network Performance Management Methodology Checklist
As a Storage Management Administrator / Engineer
• Worked closely with the storage technology managers to assist in blocking storage arrays capable of virtualization to completion
• Test / validated virtualization capabilities in the storage environments
• Determined operational standards and best practices to be used
• Documented operational actions in support of infrastructure management alarming, develop scripting, and coding interfaces between storage arrays and operational infrastructure tools.
• Block storage virtualization, over provisioning
• Block storage Command Line Interface scripting
• Manage Data replication (inframe and external) procedures connected to
Fibre Channel SAN & hardware protocols such as (FCIP, PCoE, SAN)
Storage Mgmt (business rules, SRM infrastructures)
• Developed architecture standards to provide the necessary Technical
Support Services needed using MS Office, Visio, SharePoint, and Project
Management Office Software to used to create documentation to report to
Upper Management Personnel for review to help them make decisions about
The financial budget status of the IT Project.
• Managed IP Protocols such as: Ethernet 10/100, 4Gb, 8Gb, 10Gb, WAN
• Managed Symantec B/U such as: server medias, tapes, libraries)
• Managed Appliance duplication tools such as: Data Domain, Avamar, VTL
• Managed SVC
• Managed TPC for Replication
• Managed TPC (Billing Tool)
• Managed IBM DS6000/DS8000/DS5000
• Managed Brocade Switches/Directors
• Managed Global/Metro Mirror
Provided Technical Support Services to major Clients by going onsite and by phone relating to software, hardware, or their network to resolve their technical issues as needed.
• Major Clients included: Wells Fargo Banks, SHELL OIL Corp., BMC Corp.,
EXXON Corp., The TEXAS Medical Center Data Center, etc
• Exemplary Accomplishments: Scored one of IBM's School of Technology
Provided Technical Support Services that required:
RS/6000 AIX UNIX Systems Administrator / Hardware Engineer
• Managed AIX physical and logical storage
• Managed networking configurations from an application server viewpoint
• Utilized additional subsystems including cron to schedule system tasks and accounting to analyze system activity
• Distinguished between system and application performance constraints
• Describe the performance implications of each subsystem by understanding, in general terms, how the subsystem works
• Identified and eliminated (or minimize) various software and hardware performance constraints using AIX 5L / 6 tools and standard UNIX tools
• Listed and reported various sources of information and support for capacity planning, system assurance, performance analysis and tuning as needed
• Performed performance analysis and tuning checklist procedures
• Performed Data Collection procedures
• Monitored, analyzed, and tuned Central Processing Unit (CPU) usage
• Utilized virtual memory performance monitoring and tuning tools to check the overall health of the operating systems
• Checked then troubleshoot the Physical and logical volume performance stats
• Checked then troubleshoot the File systems' performance monitoring and tuning status
• Checked then troubleshoot the overall Networks' performance
• Checked then troubleshoot the NFS performance
• Created a IT Network Performance Management Methodology Checklist
As a Storage Management Administrator / Engineer
• Worked closely with the storage technology managers to assist in blocking storage arrays capable of virtualization to completion
• Test / validated virtualization capabilities in the storage environments
• Determined operational standards and best practices to be used
• Documented operational actions in support of infrastructure management alarming, develop scripting, and coding interfaces between storage arrays and operational infrastructure tools.
• Block storage virtualization, over provisioning
• Block storage Command Line Interface scripting
• Manage Data replication (inframe and external) procedures connected to
Fibre Channel SAN & hardware protocols such as (FCIP, PCoE, SAN)
Storage Mgmt (business rules, SRM infrastructures)
• Developed architecture standards to provide the necessary Technical
Support Services needed using MS Office, Visio, SharePoint, and Project
Management Office Software to used to create documentation to report to
Upper Management Personnel for review to help them make decisions about
The financial budget status of the IT Project.
• Managed IP Protocols such as: Ethernet 10/100, 4Gb, 8Gb, 10Gb, WAN
• Managed Symantec B/U such as: server medias, tapes, libraries)
• Managed Appliance duplication tools such as: Data Domain, Avamar, VTL
• Managed SVC
• Managed TPC for Replication
• Managed TPC (Billing Tool)
• Managed IBM DS6000/DS8000/DS5000
• Managed Brocade Switches/Directors
• Managed Global/Metro Mirror
SAP Consultant
• Provided Clients SAP knowledge of the operating concept of System i and i5/OS
• Describe the basic architecture of SAP
• Installed and operated SAP Solutions on System i
• Used and managed an SAP databases with DB2 UDB for System i
• Performed basic problem and performance analysis
IBM System i and i5/OS Administrator
• Managed objects and file systems
• Provided user interfaces and Control Language (CL) programming
• Executed AIX UNIX System Administration Procedures
SAP architecture for System i Administrator
• Managed DB2 UDB usage by SAP
• Provided directory structures, security, and work management
• Provided 3-tier, printing, and Java with SAP on i5/OS systems
Back up and Recovery Specialist
• Performed back up and recovery procedures
• Provided back up and recovery strategies
• Created documentation for step by step instructions for the recovery procedures
• Provided high availability solutions for Data, SAP Applications, and Systems Operating Systems
Maintenance and Installation Specialist
• Performed i5/OS operations and maintenance procedures
• Performed SAP installation and patch application procedures
Problem and Performance analysis Specialist
• Utilized i5/OS diagnosis tools
• Utilized platform specific SAP tools
• Created UNIX Systems Platforms and database performance analysis checklist to check as well as monitored the overall health of the IT Technology environments.
As UNIX Systems Administrator:
• Provided Clients SAP knowledge of the operating concept of System i and i5/OS
• Describe the basic architecture of SAP
• Installed and operated SAP Solutions on System i
• Used and managed an SAP databases with DB2 UDB for System i
• Performed basic problem and performance analysis
IBM System i and i5/OS Administrator
• Managed objects and file systems
• Provided user interfaces and Control Language (CL) programming
• Executed AIX UNIX System Administration Procedures
SAP architecture for System i Administrator
• Managed DB2 UDB usage by SAP
• Provided directory structures, security, and work management
• Provided 3-tier, printing, and Java with SAP on i5/OS systems
Back up and Recovery Specialist
• Performed back up and recovery procedures
• Provided back up and recovery strategies
• Created documentation for step by step instructions for the recovery procedures
• Provided high availability solutions for Data, SAP Applications, and Systems Operating Systems
Maintenance and Installation Specialist
• Performed i5/OS operations and maintenance procedures
• Performed SAP installation and patch application procedures
Problem and Performance analysis Specialist
• Utilized i5/OS diagnosis tools
• Utilized platform specific SAP tools
• Created UNIX Systems Platforms and database performance analysis checklist to check as well as monitored the overall health of the IT Technology environments.
As UNIX Systems Administrator:
- Implemented work plans and
designs for the UNIX and LINUX infrastructures
- Configured, installed, administered, and troubleshoot server hardware as well as the operating systems issues
- Provided second-level support to other areas, both within the various organizations as well as other tasks outside of their Information Technology environments
- Prepared documentation for maintenance as well as technical support procedures for routine tasks in order to leverage tier 1 support as needed
- Worked closely with Systems Engineering and Application Services to ensure
proper implementation of UNIX systems and strategies
- Implementing, configuring, and troubleshooting Redhat/Oracle Enterprise Linux
- Implementing, configuring, and troubleshooting IBM AIX, SUN Solaris, HP UX
UNIX Operating Systems Platforms as needed by Large Account Clients
Performed administration tasks such as managing user accounts, importing
resources, and approving imported resources with all privileges of a User and
Manager.
- Implementing, configuring, and troubleshooting Redhat/Oracle Enterprise Linux
- Implementing, configuring, and troubleshooting ORACLE Databases on IBM AIX
UNIX Operating Systems Platforms as needed by Large Account Clients
- Provided excellent skills managing the ORACLE Virtualization Technology
environments on the VM ORACLE Servers using ORACLE Virtualization for
SPARC and ORACLE Virtualization for x86)
- Listed which virtual machines were running / Started the vm with the file called
vm.cfg / Killed the power to vm: vm01, with a hard shutdown
- Monitored the hosts and its domains in real time / Sent the vm: vm01 the shutdown
commands / Checked the current status of the guest operating system that was
written to disk and removed it from the system memory
- Restored the vm01 as needed including after a host system was rebooted
then added disks to that running vm as needed.
- Split Files / Joined Files / Made extra LINUX File Systems for the VM as needed.
- Removed LVM Disks / Shrink LVM Disks as needed.
- Configured, installed, administered, and troubleshoot server hardware as well as the operating systems issues
- Provided second-level support to other areas, both within the various organizations as well as other tasks outside of their Information Technology environments
- Prepared documentation for maintenance as well as technical support procedures for routine tasks in order to leverage tier 1 support as needed
- Worked closely with Systems Engineering and Application Services to ensure
proper implementation of UNIX systems and strategies
- Implementing, configuring, and troubleshooting Redhat/Oracle Enterprise Linux
- Implementing, configuring, and troubleshooting IBM AIX, SUN Solaris, HP UX
UNIX Operating Systems Platforms as needed by Large Account Clients
Performed administration tasks such as managing user accounts, importing
resources, and approving imported resources with all privileges of a User and
Manager.
- Implementing, configuring, and troubleshooting Redhat/Oracle Enterprise Linux
- Implementing, configuring, and troubleshooting ORACLE Databases on IBM AIX
UNIX Operating Systems Platforms as needed by Large Account Clients
- Provided excellent skills managing the ORACLE Virtualization Technology
environments on the VM ORACLE Servers using ORACLE Virtualization for
SPARC and ORACLE Virtualization for x86)
- Listed which virtual machines were running / Started the vm with the file called
vm.cfg / Killed the power to vm: vm01, with a hard shutdown
- Monitored the hosts and its domains in real time / Sent the vm: vm01 the shutdown
commands / Checked the current status of the guest operating system that was
written to disk and removed it from the system memory
- Restored the vm01 as needed including after a host system was rebooted
then added disks to that running vm as needed.
- Split Files / Joined Files / Made extra LINUX File Systems for the VM as needed.
- Removed LVM Disks / Shrink LVM Disks as needed.
IBM
WORLDWIDE GLOBAL SERVICES - Atlanta , GA
Managed the server pools, resources, and servers with all the
privileges of the User.
Performed administration tasks such as managing user accounts, importing resources, and approving imported resources with all privileges of a User and Manager.
Assisted in provided IT Technical Support Services for UNIX hardware platforms and other components such as CPU, clusters, storage area networks, disks, tape
arrays, and special equipment devices such as tapes, CDs, and optical disks to:
• Implemented work plans for the installation, configuration,
migration, upgrading, management, and monitoring of ORACLE
VM Databases, Windows Workstations/ UNIX Systems/ AS400/
IBM Mainframes/ and LAN/WAN/ SAN Networks infrastructures for the various stations around the Atlanta Metropolitan Area
• Installed the AIX operating system, software bundles, and filesets
• Performed system startups and shutdowns
• Performed System p/AIX system administration
• Utilized System Management Interface Tool (SMIT)
• Performed System startup/ shutdowns / software installation and maintenance
• Performed AIX Operating Systems installation
• Used Web-based System Manager to troubleshoot and managed devices
• Provided System storage technical support services
• Worked with the Logical Volume Manager (LVM) and file systems
• Managed file systems / Managed Paging space
• Performed Backups, restores, security, and user administration
• Perform daily Scheduling / Managed Printers and job queues as needed
• Performed Network troubleshooting
• Utilized the system management tools to troubleshoot various types of problems
• Managed physical, logical devices, and file system management
• Created and managed user and group accounts
• Performed and restored system backups
• Utilized administrative subsystems, including cron to schedule system tasks, and security to implement customized access of files and directories
• Performed basic networking administrator troubleshooting procedures
• Worked closely with Systems Engineering and Application Services
Team Members to ensure proper implementation of UNIX systems and strategies
• Implemented, configured, and troubleshoot Redhat / Oracle Enterprise Linux
* Managed IP Protocols such as: Ethernet 10/100, 4Gb, 8Gb, 10Gb, WAN
• Managed Symantec B/U such as: server medias, tapes, libraries)
• Managed Appliance deduplication tools such as: Data Domain, Avamar, VTL
• Managed SVC / TPC for Replication / TPC (Billing Tool)
• Managed IBM DS6000/DS8000/DS5000
• Managed Brocade Switches/Directors
• Managed Global/Metro Mirror
• Worked with EMC, JBOSS, Weblogic, MQServer, Tomcat, and APACHE
Storage Systems Servers Technology while performing security policies best practice
procedures
Performed administration tasks such as managing user accounts, importing resources, and approving imported resources with all privileges of a User and Manager.
Assisted in provided IT Technical Support Services for UNIX hardware platforms and other components such as CPU, clusters, storage area networks, disks, tape
arrays, and special equipment devices such as tapes, CDs, and optical disks to:
• Implemented work plans for the installation, configuration,
migration, upgrading, management, and monitoring of ORACLE
VM Databases, Windows Workstations/ UNIX Systems/ AS400/
IBM Mainframes/ and LAN/WAN/ SAN Networks infrastructures for the various stations around the Atlanta Metropolitan Area
• Installed the AIX operating system, software bundles, and filesets
• Performed system startups and shutdowns
• Performed System p/AIX system administration
• Utilized System Management Interface Tool (SMIT)
• Performed System startup/ shutdowns / software installation and maintenance
• Performed AIX Operating Systems installation
• Used Web-based System Manager to troubleshoot and managed devices
• Provided System storage technical support services
• Worked with the Logical Volume Manager (LVM) and file systems
• Managed file systems / Managed Paging space
• Performed Backups, restores, security, and user administration
• Perform daily Scheduling / Managed Printers and job queues as needed
• Performed Network troubleshooting
• Utilized the system management tools to troubleshoot various types of problems
• Managed physical, logical devices, and file system management
• Created and managed user and group accounts
• Performed and restored system backups
• Utilized administrative subsystems, including cron to schedule system tasks, and security to implement customized access of files and directories
• Performed basic networking administrator troubleshooting procedures
• Worked closely with Systems Engineering and Application Services
Team Members to ensure proper implementation of UNIX systems and strategies
• Implemented, configured, and troubleshoot Redhat / Oracle Enterprise Linux
* Managed IP Protocols such as: Ethernet 10/100, 4Gb, 8Gb, 10Gb, WAN
• Managed Symantec B/U such as: server medias, tapes, libraries)
• Managed Appliance deduplication tools such as: Data Domain, Avamar, VTL
• Managed SVC / TPC for Replication / TPC (Billing Tool)
• Managed IBM DS6000/DS8000/DS5000
• Managed Brocade Switches/Directors
• Managed Global/Metro Mirror
• Worked with EMC, JBOSS, Weblogic, MQServer, Tomcat, and APACHE
Storage Systems Servers Technology while performing security policies best practice
procedures
COCA COLA
ENTERPRISES -
COMPUTER TEMP INC IT Technical Support Administrator
As an Administrator, created and managed virtual machines as well as
also imports resources while performing the following tasks: • Managed the
Databases/ UNIX Systems/ AS400/ IBM Mainframes/ and Network Operating Systems
and hardware devices at the Production Center
• Configured, installed, administrated, and troubleshoot server
hardware as well as operating system issues
• Provided second-level support to other areas, both within and out of IT Department
• Implemented, configured, and troubleshoot Redhat / Oracle Enterprise Linux
• Worked with SQL Server and APACHE Technology
* Managed UNIX Systems Platforms / AS/400 / Mainframe hardware
environments while operating various types of components such as CPU, clusters,
network devices, disks, tapes, arrays, and special equipment devices such as tape,
CD, and optical disks.
• Provided knowledge of security policies best practice procedures
• Provided knowledge of Shell programming and PERL programming
• Configured, installed, administrated, and troubleshoot server
hardware as well as operating system issues
• Provided second-level support to other areas, both within and out of IT Department
• Implemented, configured, and troubleshoot Redhat / Oracle Enterprise Linux
• Worked with SQL Server and APACHE Technology
* Managed UNIX Systems Platforms / AS/400 / Mainframe hardware
environments while operating various types of components such as CPU, clusters,
network devices, disks, tapes, arrays, and special equipment devices such as tape,
CD, and optical disks.
• Provided knowledge of security policies best practice procedures
• Provided knowledge of Shell programming and PERL programming
BP EXPLORATION
CORPORATION ORACLE/ UNIX
Systems/ SAP Technical Support Administrator
Houston , TX
Provided high level IT Technical Support Services to users and
nationwide clients managing their ORACLE / UNIX Systems Platforms/ SAP
Applications daily data processing programs while troubleshooting daily LAN/
WAN/ SAN Network issues.
• Managed the Applications/ Databases/ UNIX Systems/ AS400/ IBM
Mainframes/ LAN/ WAN Networks operating systems and hardware devices at the Production Center
of the great State of Texas
Government Data Processing Centers
• Configured, installed, administrated, and troubleshoot server hardware as well as operating system issues
* Performed daily, weekly, and monthly data backups of federal government data for all of the general government related public services of the City ofHouston
• Provided second-level support to other areas, both within and out of IT Department
* Managed UNIX Systems Platforms / AS/400 / Mainframe hardware
environments while operating various types of components such as CPU, clusters,
network devices, disks, tapes, tape libraries, arrays, and special equipment devices such as tape, CD, and optical disks.
• Configured, installed, administrated, and troubleshoot server hardware as well as operating system issues
* Performed daily, weekly, and monthly data backups of federal government data for all of the general government related public services of the City of
• Provided second-level support to other areas, both within and out of IT Department
* Managed UNIX Systems Platforms / AS/400 / Mainframe hardware
environments while operating various types of components such as CPU, clusters,
network devices, disks, tapes, tape libraries, arrays, and special equipment devices such as tape, CD, and optical disks.
Senior Storage Engineer
As a Senior Storage Engineer, I have supported large, complex server environments with a mix of Windows and various flavors of Unix servers. My primary role for this position was to operate and performance-tune storage arrays and data protection platforms across the organization to ensure high levels of data integrity. Established policies and procedures to ensure data is highly available and is protected and recoverable in a manner that is efficient, follows industry best practices, and met any system-specific or regulatory requirements. Was responsible for resolutions of complex, high-priority incidents and problems related to these systems.
As a Senior Storage Engineer, I have supported large, complex server environments with a mix of Windows and various flavors of Unix servers. My primary role for this position was to operate and performance-tune storage arrays and data protection platforms across the organization to ensure high levels of data integrity. Established policies and procedures to ensure data is highly available and is protected and recoverable in a manner that is efficient, follows industry best practices, and met any system-specific or regulatory requirements. Was responsible for resolutions of complex, high-priority incidents and problems related to these systems.
Education
BS. in Computer Information Systems, Computer Science
1982
to 1984
BS in Business Management, Music Liberal Studies
1978
to 1982
IT TECHNICAL SUPPORT
SKILLS:
Storage
Systems Management, Multiple UNIX Systems Administration/Engineering, SAP
Application Administration, ORACLE/DB2/Informix/Sybase Database Administration,
LAN/WAN/SAN/Wireless Network Administration
Certifications
Senior Certified UNIX / LAN / WAN / SAN /
Systems Administrator and Engineer
Certified to provide high level Workstations / Servers / UNIX
Platforms / LAN / WAN / SAN Administration and Engineering IT Technical Support
Services to Clients and Businesses.
• ComTIA A+, PC Support A++, Helpdesk Mgnt.; Mainframe Systems Management; Tape Library System / Drive Maintenance & Management; LAN/ WAN/ SAN / Wireless Network Administration; ORACLE /DB2 Database Administration; SAP Technical Support Administration; Microsoft MCSE; and Certified Multiple UNIX Systems Administration, Hardware Engineering, andTivoli
In Progress of Completing:
• SNIA Certifications Storage Networking Expert (SCSN-E)
• SNIA Storage Network Foundations (S10-101)
• SNIA Storage Networking Management / Virtualization Administration (S10-200 / 201)
• VMware Certified Professional
• Cisco Data Center Storage Networking Design Specialist
• EMC Proven Professional
• NetApp Certified Data Management Administrators
• Hitachi Data Systems (HDS) Certified Storage Manager
• Brocade Switch Certification
• ORACLE/SUN Certification
• Storage Networking Certification Program
• SNIA Certified Professional (SCSP)
• EMC Cloud Certification
• ComTIA A+, PC Support A++, Helpdesk Mgnt.; Mainframe Systems Management; Tape Library System / Drive Maintenance & Management; LAN/ WAN/ SAN / Wireless Network Administration; ORACLE /DB2 Database Administration; SAP Technical Support Administration; Microsoft MCSE; and Certified Multiple UNIX Systems Administration, Hardware Engineering, and
In Progress of Completing:
• SNIA Certifications Storage Networking Expert (SCSN-E)
• SNIA Storage Network Foundations (S10-101)
• SNIA Storage Networking Management / Virtualization Administration (S10-200 / 201)
• VMware Certified Professional
• Cisco Data Center Storage Networking Design Specialist
• EMC Proven Professional
• NetApp Certified Data Management Administrators
• Hitachi Data Systems (HDS) Certified Storage Manager
• Brocade Switch Certification
• ORACLE/SUN Certification
• Storage Networking Certification Program
• SNIA Certified Professional (SCSP)
• EMC Cloud Certification
Groups
UNIX/ SAP/ Network/ ORACLE Database/ Windows
Workstations/ Systems / Storage Administration / Engineer USER GROUPS
January 1984 to Present
I have acquired over 20 years of Computer Information Technology
work experience and knowledge to provide excellent IT Technical Support
Services Management.
Additional Information
EXPERTISE
IT Projects, Virtualization, and Server Architecture Management using Storage Management Tools for planning, problem solving, innovation, analysis, communication, and negotiating IT Project issues using Project Manager Software to:
• Setup, installed, configured, enhanced, upgraded, and supported Websphere Systems and Products
* Manage multiple types of computer PC Operating Systems Workstations, Mid-
Range Platforms, Distributed Computing Platforms, mainframes, UNIX
Systems Platforms, and LAN/WAN/SAN/Wireless Networks.
• Developed custom software interfaces for Clients; resolved soft compatibility issues.
• Developed C / C++ interface programs that interfaced with computer-controlled test equipment.Utilizing the following Storage Management Tools in various SAN Environments such as:
IT Projects, Virtualization, and Server Architecture Management using Storage Management Tools for planning, problem solving, innovation, analysis, communication, and negotiating IT Project issues using Project Manager Software to:
• Setup, installed, configured, enhanced, upgraded, and supported Websphere Systems and Products
* Manage multiple types of computer PC Operating Systems Workstations, Mid-
Range Platforms, Distributed Computing Platforms, mainframes, UNIX
Systems Platforms, and LAN/WAN/SAN/Wireless Networks.
• Developed custom software interfaces for Clients; resolved soft compatibility issues.
• Developed C / C++ interface programs that interfaced with computer-controlled test equipment.Utilizing the following Storage Management Tools in various SAN Environments such as:
·
IBM Tivoli
Storage Manager
•IBM Systems Storage
Productivity Center
• HP Storage Library and Tape Tools Diagnostic version 4.4
• EMC / Apache / Tomcat / JBoss Storage Systems Manager
• EXPERT in use, installation, configuration, troubleshooting , and
problem-solving of the following:
Software and Hardware Management
•
• HP Storage Library and Tape Tools Diagnostic version 4.4
• EMC / Apache / Tomcat / JBoss Storage Systems Manager
• EXPERT in use, installation, configuration, troubleshooting , and
problem-solving of the following:
Software and Hardware Management
·
Operating Systems: Windows XP, Windows 2000
Desktop Computers, small to large servers /2003 Pro, ORACLE Databases
Virtualization, Routers, Modem, LAN Bridges , RAIDORACLE Virtualization for
SPARC and X86 Products, Adaptec SCSI and Fiber Databases: ORACLE/DB2/INFORMIX/
SYBASE Channel Virtualization for x86, UNIX Operating Systems Controllers,
multiple UNIX Systems such as: IBM AIX, SUN Solaris, HP UX, Linux Platforms,
3COM hubs, Brocade Switches, Protocols: TCP/IP, NetBIOS, and NetBEUI
motherboards, tape library storage systems, Applications: MS Word 2002, MS
Excel 2002, tape, CD, DVD media backup / recovery MS Access, MS Outlook, MS
Visual C++ 6.0, devices, SCSI drives, network cards, IDE, MS J++, N-Tiered UNIX
Applications solutions, SCSI drives, and network cards Fiber Channel hard
disks, tape drives, Networking: TCP/IP, IPX/SPX, VPN, DHCP, tape backup / data
recovery products DNS, FTP, HTML, POP, SMTP, IIS 5 / IIS 6 from various
manufacturers. Languages: C++, C, Visual BASIC, HTML, Management Tools for
resolving hardware issues Specializing in SAN and NAS Data Storage Management
Tools/ Networks Languages: C++, C, BASIC,
L, Java, LAN / WAN / SAN /
Wireless JavaScript, XML, and Assembly Language IBM Tivoli / Systems Storage
Productivity Center, SAN Volume Controller, Grid
Access Manager, IBM Info. Archive, etc
Access Manager, IBM Info. Archive, etc
Storage
Management
The SAN and Storage administration position will be responsible for day to day
monitoring, configuration, and allocations. Tasks include but are not limited to
checking for new disk requests, daily health check and maintenance of all
Disk/SAN components, managing a spreadsheet of all storage allocation
requests and their status, Brocade switches daily checks and zoning
management, disk allocations, available space management, DR activities,
global working withIndia
• Managed IP Protocols such as: Ethernet 10/100, 4Gb, 8Gb, 10Gb, WAN
• Managed Symantec B/U such as: server medias, tapes, libraries)
• Managed Appliance duplication tools such as: Data Domain, Avamar, VTL
• Managed SVC
• Managed TPC for Replication
• Managed TPC (Billing Tool)
• Managed IBM DS6000/DS8000/DS5000
• Managed Brocade Switches/Directors
• Managed EMC, Apache, Hitachi, JBoss, HP Storage, and IBM Storage Systems
• Managed Global/Metro Mirror
The SAN and Storage administration position will be responsible for day to day
monitoring, configuration, and allocations. Tasks include but are not limited to
checking for new disk requests, daily health check and maintenance of all
Disk/SAN components, managing a spreadsheet of all storage allocation
requests and their status, Brocade switches daily checks and zoning
management, disk allocations, available space management, DR activities,
global working with
• Managed IP Protocols such as: Ethernet 10/100, 4Gb, 8Gb, 10Gb, WAN
• Managed Symantec B/U such as: server medias, tapes, libraries)
• Managed Appliance duplication tools such as: Data Domain, Avamar, VTL
• Managed SVC
• Managed TPC for Replication
• Managed TPC (Billing Tool)
• Managed IBM DS6000/DS8000/DS5000
• Managed Brocade Switches/Directors
• Managed EMC, Apache, Hitachi, JBoss, HP Storage, and IBM Storage Systems
• Managed Global/Metro Mirror
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