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Mumtaj Bano

Address: 402 Abu Bakr El-Sedeek St. - Safir Sq. - Heliopolis

                                                                          Cairo, Egypt Mobile: (02010)98765432

E-mail:mumtaj.bano@hotmail.com

Objective
	Seeking a challenging position in a reputable company where my academic background and interpersonal skills are well developed and utilized.
Education
	2003-2007                 Ain Shams University                                Cairo, Egypt § B.A. in Law. ( English Section ) § Grade: Good High School Degree:           Thanawia Amma High School Name: English Language School ( El Nasr School ) Graduation Year:                  2001 / 2002
Skills
	Computer Skills: § Excellent Knowledge of  Windows 2000,XP,Microsoft Office(Word,Exel) § Very Good Knowledge of  Microsoft Office(PowerPoint) § Good Knowledge of  Microsoft Office(Access, Out Look & Net). § ICDL  Certificate Language Skills: § Native language: Arabic. § Excellent command of both written and spoken :English. § Very Good command of both read and Spoken: French
Training & courses
	Apr 08- May 08   GRP- Graduate Resource Program (HR)  Cairo, Egypt                 Sponsored by the Future Generation Foundation (FGF) Training § Developed the following HR skills: Jobanalysis,descriptions Workforce planning and recruitment Personnel administration Training and development Performance Management § Acquired knowledge about: The Egyptian Labor Law Compensation and benefits Jan 08-Apr 08   Basic Business Skills Acquisition (BBSA)   Cairo, Egypt                 Sponsored by the Future Generation Foundation (FGF) Training § Developed Language and Computer skills. § Enhanced Presentation & Project Development skills. § Acquired basic business skills including: marketing, sales, banking, accounting, business correspondence and report writing. Preparing For Master At Human Resource Diploma & UN Terminology  From American University (cairo) Training& Workshops § The Professional Development Program For Hospitality Mangers § Effective job analysis, Description & Specifications § Effective Negation Skills § Personal & Paymaster Training Course § Train the Skills Trainer § Supervision (1) § Service Excellency Workshop – Wow Factor ( Standards & Quality Training) Hilton University Human Resources Courses : -          Hiring Considerations -          Selecting the Best Applicant -          Screening Applicant -          Preparing as Interviewee -          Effective Interviewing -          Human Resources Planning and Analysis -          Problem Solving and Decision Making
Experiences	Lawyer  at English  section at Consultant Lawyer office      Job Responsibilities -          Translate contract for company from Arabic to English -          Contact  to the Foreign customer to Handel any situation  for their Court cases   -          Negotiate with foreign customer and send them monthly report with update to there cases          6/2007 -12/2007: Vodafone Egypt : Customer Care Agent   Job Responsibilities -          Handling Customer Complain -          Solving Problems -          Caring Of Customer Needs 1/2008 -12/2008: HR Clerk  at Nile Hilton Hotel   Job Responsibilities -          Ensure notice boards are up to date -          Handle reference Checks in compliance with Hilton established standards -          Maintain Human Resources databases , Computer software system and manual filing Systems in accordance with Hilton HR Audit required -          Work Permits associations , Develop recruitment Sources 1/2009-8/2009: HR Specialist at Hilton Hurghada Resort Job Responsibilities -          Responsible for Correspondence (mail, letters, memos). -          Assist in issuing monthly wages and salaries payments from commencement of employment to leaving employment -          Approach his supervisors in confidence if any problems arise -          Assist for hiring new team members and follow up their reference documentation 8/2009-12/2010: HR Supervisor  at Hilton Pyramids Golf Resort Job Responsibilities -          Provides advice , assistance and follow up on company policies procedures -          Recruit all  staff up to Supervisory level in Coordination with Departments Heads -          Coordinate with the line budgeted headcount and communicate the current recruitment situation an regular basis -          Manage the incentive process employee retention and motivation programs by organizing internal and external events -          Carry out the induction program -          Perform specific Research / investigation into operational issues Currnet Job: H.R Supervisor at Starwood Hotels ( le Meridien Heliopolis Hotel ) Job Responsibilities      -          Considerable knowledge of Federal/State labor laws. -          Working knowledge of Federal and local regulations relating to OSHA and worker’s compensation. -          Basic mathematical skills necessary to analyze reports, forecast, and prepare budgets. -          Ability to effectively deal with employees and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, resolve conflicts and collect accurate information. -          Ability to type to prepare correspondence and meet deadlines. -          Ability to travel to training sessions, hearings etc. held in the local area. -          Ability to communicate clearly, both orally and in writing, in the English language. -          Ability to supervise/direct both subordinates and non-subordinate personnel.
Interests
	Reading, drawing, surfing the Internet, playing football & computer.
Personal Information
	Date of Birth: 13/8/87 Marital Status: Single. Military Status: Exempted

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