Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Profile & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Pajaro Valley School District – Migrant Education Program
Defense Manpower Data Center Seaside
Download Resume Format
Bria Serabian
PO Box 309,Marina, CA 93001
(831) 869-9876, email:
baria@gmail.com
Seeking a professional level
position in…
BUSINESSANALYSIS (SENIOR)®PROJECT MANAGEMENT® SYSTEMS / RESEARCH
ANALYSIS
Masters Degree in
Public Policy with an emphasis in Government,Politics and Policy Making
An organized influencer who quickly relates well to
diverse teams and individuals in order to actively move deliverables forwardis seeking
to utilize his analytical skills, strong business acumen, strategic thinking,
software requirements elicitation and business analysis experience to support your
organization’s business and IT development needs.
Professional
Strengths
·
Experienced
and capable of working among a diverse workforce.
·
Detail
oriented, quickly understands and frames complex issues.
·
Utilizes
multiple approaches for getting work done in individual and team
settings.
·
4+ years applying
business analysis and software requirementselicitation
approaches to a variety of
projects.
·
2 years
Configuration Management experience.
·
Moderate proficiency
with Geographic Information Systems – ArcView, ArcEditor.
·
Advanced proficiency with Word,
Excel, PowerPoint, Access, Projectand OneNote.
Educational
Background
M.A. in Public Policy.California Monterey Bay
B.A. in Social and Behavioral
Science,with minors in Health and
International Health Policy.California State University Monterey Bay
Volunteer Work
·
Collaborated
with community agencies and interns.
·
Planned
and implemented six (6) workshops for migrant farm workers and their children
throughout the Tri County area (Santa Cruz, Monterey, San Benito).
·
Organized
content and created presentations using PowerPoint for local area elementary
schools containing information about healthy eating and exercise.
Professional
Experience
Defense
Manpower Data Center (DMDC) – Seaside, CAAugust 2011 – March 2012
Northrop
Grumman – Technical Services Sector
Computer Systems Analyst II
(Business Analyst)
- JMIS /
JQS Helpdesk Lead - Provided full
range of application helpdesk support by: 1) Updating and documenting
helpdesk processes, 2) Identifying reoccurring problems
experienced by the customers and proposing recommendations to the project manager
for mitigating these problems through additional application development
and enhancements. 3) Recorded metrics related to incoming helpdesk emails,
non-JMIS / JQS related items, JQS / JMIS user sessions. Action was to reduce the percentage of
daily time required for completing helpdesk tasks from 5 hours to 2 hours
or less.This was completed by gathering and categorizing common email
issues and developing quick satisfactory replies to support common officer
requests. Data on session logs was gathered
monthly to determine average usage for both the JMIS and JQS
applications. Established a
platform that allowed with minimal training another analyst to be brought
up to speed on the application helpdesk that required spending only 2
hours per day successfully monitoring and completing helpdesk
requests. Detailed analysis was
provided in response to 2,372 separate customer requests to the JMIS
helpdesk during the year.
- JMIS /
JQS Business Analyst – Conducted business analysis activities to ensure
the success of 4 major deployments of JMIS / JQS applications over a six
month period of time. These
releases required working closely with the developers to ensure that
requirements were understood and developed correctly. Action included updating a detailed test
matrix which was used by the Quality Assurance team and the JMIS team to
assist with unit and acceptance testing.
Actively used JIRA to monitor assigned project tasks, and to create
and assign tasks and sub-tasks that required the knowledge of team
members.
- As an ad-hoc team member
on division related projects actions included utilizing visualization
software, screen mockups, BPMN diagrams and other Business Analysis Body
of Knowledge tools to manage requirements, document business rules and to
describe user interfaces / experiences at various stages during the
software development lifecycle.
Defense
Manpower Data Center(DMDC) – Seaside, CAJune 2008 –August 2011
Northrop
Grumman – Technical Services Sector
Computer Systems Analyst I (Business
Analyst)
- Provided
policy, process and systems analysis toenhance the Joint Management
Information System (JMIS). This
management tool is utilized within the Office of Secretary of Defense for Personnel
and Readiness and the Joint Staff (J1 Directorate) to track officers who
have specialized joint experience, education and training.
- Contributed
as a team member on the Configuration Management (CM) team tracking
development team builds and deployments using an enterprise CM tool. Assisted in basic troubleshooting during
build and deployment failures as applications were moved into various
deployment regions. Facilitated the
movement of Cognos cubes and Cognos cube data sources in the Test and Model
Office (QA) regions.Gained an understanding
in the use of basic Unix commands for the purpose of deploying static
files, project properties and datasources.
Augmented the DAP CM team well and quickly came up to speed on any
outstanding issues or business process changes that occurred during the
year.
- GOFO Decision Support System - 1) Defined and documented
short-term, mid-term, and long-term development milestones based on a new
round of requirements capture for the GOFO-DSS customer. 2) Worked as lead on the person database
table refresh project. 3) Worked as
lead to improve functionality and features required for GOFO-DSS customer
reports. Elicited requirements from
and regularly interacted with OSD P&R (MPP) customer to improve upon
this web-frontend application used to manage and track the promotions of
General and Flag Officers. Action addressed the backlog of project development
items in order to move the customer off of their legacy (MS Access) system.
Additional action was to finalize
the requirements and work with the development team to create a
'Nomination Location Report' which our customer was required to provide to
the Undersecretary of Defense for Personnel and Readiness.
Consortium
of Research Universities
Systems Analyst /Graduate Research
Fellow
- Contributed to
a variety of responsibilities for the Problem Management team within the
Systems Integration and Technical Support Division including: Tier 1 and
some tier 2 IT systems troubleshooting.
Provided wireless network troubleshooting, IT support and inventory
tracking for laptops owned by the enterprise.
- Worked in a technical
writing capacity by documenting Standard Operating Procedures (SOPs) and
process flows. Imparted quality
assurance of written documents or procedures completed by other
individuals by utilizing a peer review process.
- Provided customer
service support for Helpdesk operations, ticketing facilitation at
Technical Review Boards, investigatingand reporting of Problem Management incidents.
- Completed a
research fellowship at the Pentagon and DMDC’s east coast office which
included: working with the J1 staff on a Joint Officer Management project and
completing a graduate level thesis which analyzed recent legislative
changes to the Goldwater Nichols Actand the impact these changes had on
the Officer Corps.
Community Participation /
Affiliations
- CaliforniaNative
Plant Society, Relay for Life, ModernAnalyst.com Community Member,
Professional Public Service MPA-MPP Degree Community Member, IIBA Member,
Managing Member Community Interlink+ LLC.
Awards / Highlights
- Eagle Scout
Award, O.D. Williams Leadership Award
References furnished upon request
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