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Minneapolis , MN 55403
Tucson Newspaper Incorporated, Tucson , AZ 1986 – 1987
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ELIN Cain
309 Dupont Ave S Apt 001
Cell: 612-968-9876
E-mail: elin@yahoo.com
Summary of
Skills
Computer
operator and support tech with many years of diverse experience. Responsible, organized, dedicated worker with
strong written and verbal communication skills. Systems worked on IBM 2086-250
Z/OS, IBM 9672 OS/390, SUN Microsystems/Solaris, IBM AIX 5.2, UNIX AIX 4.1 with
Oracle and SAP, HP-UX 9000 L2000, AS/400, RISC 6000 AIX 4.1, Stratus VOS, VAX
8810, 6330 and 4000 VMS, Micro VAX 3400 and 6300 VMS, IBM 4381 MVS/XA JES2, VAX
11/785 VMS, IBM System 38 CPF, DEC PDP 11/70, IBM 4341 MVS/JES2 and JES3, NCR
System 30. Worked with HP OVO, HP NNM, HPSD, Control-M/Enterprise Manager,
XCOM, WS-FTP Pro, Netterm, Lexicom, Pro Comm Plus, Arcana Scheduler, TSO, CICS,
IMS, DB2, Omegamon, JCL, Netview, EP Lite, Visa Net Base II, File Express
Client, Windows and Microsoft Office .
Work Experience
Card
Works Processing
May
2009 – June 2010
Computer
Operator
Duties:
Operate
and monitor remote VAX 6300 VMS machines. Transfer and process credit card and
authorization information for clients using various applications, transfer data
back to clients using various File Transfer Protocol, adhering to SLA’s.First
level troubleshoot job failures and contact appropriate personnel when needed.
Worked with VMS, Pro Comm Plus, Tidal, Arcana Scheduler Administrator,
Enterprise Manager, EP Lite, Visa Net Base II, File Express Client, DOS and MS
Office.
CDI/APS,
Phoenix , AZ
March 2004- April 2009
Computer
Operator
Duties:
Operate
and monitor a complex network of both UNIX/ORACLE, SUN Microsystems/Solaris
distributed and Z/OS, MVS/JES2 mainframe computer systems. Monitor LAN and WAN
of substations and power plants. Troubleshoot operational problems and network
alarms, make accurate diagnosis and initiate corrective actions. Effectively
coordinate and communicate with all levels of internal/external customers and
team members. Accurately diagnose
problems from users explanation over the phone, including hardware and software
problems with PC’s, Laptops, Remote issues and various applications. Monitor
job flow using Control- M/Enterprise Manager, schedule and restart jobs as
needed, adhering to SLA ’s. First level support
for server hardware problems. Work with HP Open View Operations, HP Network
Node Manager, HP Service Desk, Veritas NetBackup, CICS, DB2, JCL, and MS
Office.
TECHSTAR
INC/NATIONWIDE CREDIT, Phoenix ,
AZ October
2003 - March 2004
Computer
Operator
Duties:
Operate
IBM 9672 with OS/390, AS/400 with VM/VSE, HP-UX 9000 L2000. Process collection
files for clients on various computer platforms and transfer data back to
client using various types of File Transfer Protocol venders. Work with
Netterm, XCOM, WS-FTP Pro, Procomm Plus, Firstswitch, Lexicom, GEIS, MS-DOS,
Windows and Microsoft Office.
Ingram Micro Incorporated, Tucson , AZ October 2000 – June 2003
Senior
Computer Operator
Duties:
Operate
IBM 9672 OS/390 with MVS/JES2. Monitor worldwide batch processing for multiple
CICS regions, maintaining SLA ’s, using
Control-M. Insure job run integrity, problem solving, log abends, contact
programmers, assist users, submit jobs and run backups. Assist with tape
library functions using Control-T. Worked with CICS, IMS, DB2, TSO, Clarify
(helpdesk software), Omegamon, Windows and Microsoft Office.
Certificate of Appreciation for
outstanding performance
Revlon Incorporated, Phoenix , AZ 1998 – 2000
Senior
Computer Operator
Duties:
Operate
UNIX AIX 4.1, Oracle, SAP, RISC 6000 AIX 4.1 Pickticket Management System,
Stratus VOS Materials Management Control System, DEC PDP 11/70 Automated
Storage and Retrieval System, XEROX 4635 and 4050 Laser printers, HP Netserver
fileservers. Ran regular business, promotional releases, inventory billing,
pickticket uploads and downloads, inventory update, order booking, part
inventory, order purges and backups. Insure job run integrity, problem solving,
and assist users. Worked with Microsoft Office and Lotus Notes.
Interim Technology
Dayton Hudson Corporation, Minneapolis , MN 1996
Helpdesk
Specialist
Duties:
Accurately
diagnose problems from users explanation over the phone, including hardware and
software problems with CRT’s, cash registers and personal computers. Researched
problems with files and databases in CICS, IMS and TSO. Monitor and manage
applications on stores’ In-Store Processor and Point of Sale Controllers.
Assist users with store closing problems. Worked with Netview, TPXOPER, IMS,
CICS, Microsoft Word and Excel.
Carondelet Health Services, Tucson , AZ
1993 – 1994
Computer
Operator
Duties:
Operate
VAX 8810, 6330, and 4000 VMS, MP6090 Magnetic printer and LP29 Digital printer.
Ran patient care systems, patient accounting systems, and patient management
systems for three Carondelet hospitals. Insure job run integrity, problem
solving and backups.
Qualtex Trays/DeRoyal
Industries, Nogales ,
AZ 1992
Computer
Operator
Duties:
Operate
Micro VAX 3400 VMS, Digital Print Server 20 laser printer and Printronix
printer. Worked with online processing, data entry, Lotus and Word Perfect.
EDS/RTC (Pima Savings and Loan), Tucson , AZ 1987 – 1991
Shift
Supervisor Computer Operations
Duties:
Operate
IBM 4381 MVS/XA JES2, VAX 11/785 VMS, IBM 3800 Laser printer, NCR 533X
Micrographics Processor and NCR Duplicator. Worked with both batch and online
processing. Ran Credit Card, Installment Loans, Deposit and Time accounting
posting. Insure job run integrity and problem solving. Was responsible for
setting up microfiche tables, all microfiche documentation and backups. Worked
with TSO, CICS, NETVIEW , CA Scheduler, CA Dispatch, JCL and assisted
online users.
Computer
Operator
Duties:
Operate
IBM System 38 CPF, CSI 11/70 RSX-11-PLUS Editorial System, CSI 11/44
RSX-11-PLUS Classified System. Worked with both batch and online processing.
Ran circulation, advertising, month end billing, accounting functions,
classified functions, insure job run integrity and assisted online users.
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