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Joy Freeman

309 Fales Road

North Attleboro, MA 02001

Phone: (508) 699-9876

E-mail: joy@yahoo.com

SKILLS:         Proficient operator of Mainframes for optimal performance

Microsoft office (Excel, Word Perfect, Outlook)

                        Communication, Assisting, Troubleshooting, Resolutions

                        Monitoring, Maintaining peripheral equipment, Coordinating

                       

                          User of Computer Systems and Tape Management Systems.

Multi Computer Mainframes and Peripheral Equipment:

TMS 3583: LT0s Tape Library, Tivoli, AIX

Sun Microsystems: L700 Tape Library, Veritas-NetBackup

HP3000: Perform and Print Payroll daily scheduled batches, Unix

System 36: Provide job executions of A/R, A/P, Sales, Payroll Systems

IBM: Maintained the performance of a second shift work schedule

Honeywell: Operation of two HP Mainframe Hardware Platforms and related equipment

Secure Sync, American Eagle and e-TOC Tape tracking systems:

Updating tape numbers and return dates for tracking purposes and reporting.

PROFESSIONAL EXPERIENCES:

OAO Technology Solutions/Pomeroy-  IBM Boston, MA

                                               

Lead Computer Operator/Tape Librarian                                                        June 2006 - Present

• Scan Incoming tapes from offsite storage facility for verification
• Prepare Outgoing backup tapes to offsite storage facility, scan and verify tape numbers
• Print, fax and file shipped and received  reports
• Obtain reports for auditors and I/O planners request
• Assisted in Inventory, scanning at offsite facility and onsite
• Maintain the daily communication to Backup and Recovery team of issues
• Manage the safekeeping of unused tapes onsite and record keeping
• Contact, report and assist software and hardware service associates
• Receive and sign for critical emergency tapes delivered for restores
• Input emergency and scratch tapes in library for usage of reading and writing data
• Maintained the Sun Microsystems L700 tape storage library, tape and drive needs

Paychex – Foxboro, MA                                    

Computer Operator                                                                             May 1997 – Apr 2006                  

• Performed payroll batch commands for printing payroll checks and reports
• Contact and reported problems for hardware and software issues
• Assisted in the process of resolutions of hardware and software issues
• Prepared payroll batches for distribution department
• Followed a scheduled time of workload in a timely manner
• Communicated all issues with Lead Operator and manager for completion of all tasks
• Maintained the operation of the HP3000& HP9000 equipment for peak performance

Merckens Chocolate, Mansfield MA

                                    

Computer Operator                                                                                 Oct 1987 – May 1997 

               

• Performed job execution commands of A/R, A/P, Payroll and Sales reporting
• Contacted and reported problems for hardware and software issues
• Assisted in the process of resolutions of hardware and software issues
• Printed and distributed daily, weekly, monthly reports to department personnel
• Followed a nightly scheduled time of workload in a timely manner
• Communicated all issues and resolutions to manager for completion of all tasks
• Maintained the operation of System 36 second shift scheduled workload, no supervision

Cumberland Farms, Canton MA

                                   

Application Specialist, Lead Operator, Computer Operator                     Apr 1979 – May 1987    

• Responsible for nightly computer jobs and tasks assigned to the shift
• Contacted and reported problems for hardware and software issues
• Assisted in the process of resolutions of hardware and software issues
• Printed daily, weekly, monthly reports for distribution
• Followed a nightly scheduled time of workload in a timely manner
• Reported and recorded all concerns and problems to manager and next shift          
• Maintained the operation of IBM second shift scheduled workload

Carters, Needham MA

                                   

Lead Operator, Computer Operator, Librarian                                           Apr 1973 – Apr 1979   

• Followed instructions for the operation of two computer hardware platforms.
• Contact and reported problems for hardware and software issues.
• Assisted in the process of resolutions of hardware and software issues.
• Prepared reports and forms for distribution department.
• Followed a scheduled time of workload in a timely manner.
• Communicated all issues with manager. Maintained the storage and labeling of tapes.
• Maintained the operation of two Honeywell mainframes and peripheral equipment.

EDUCATION:                        Quincy Vocational Technical, Quincy, MA                 May 1973

            Certificate - Data Processing                          

                                                Quincy High School, Quincy, MA                                   June 1971

Relevant Courses:                 Computer Operations & Programming

                                                             General Accounting  

                                                             Introduction to Microsoft Windows

                                                             Intermediate Word & Excel

                         

HONORS/ ACTIVITIES:      Graduated class of 5 out of 33

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