Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Profile & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
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JOY GRANGER
309 Isbell Lane Odessa, FL 001
C:
(813) 770-9876
E: grangerjoy@verizon.net
ACHIEVEMENTS,
SKILLS, AND ABILITIES
Ø Proven
ability to diagnose, troubleshoot, and resolve technical problems.
Ø
Quick learner with strong working
knowledge of software, hardware, networking, operating systems, and security
applications
Ø
Outstanding communication skills;
established background working well with customers and co-workers in one-on-one
and group settings.
Ø Superior
analytical and problem-solving abilities, with track record of improving
operations.
EDUCATION
A.A
Degree
Hillsborough
Community College, Tampa, FL
pursuingBSIT
concentration in Networking and Communication Management
DeVry
University (active, Online Program)
Anticipated
Graduation Date: Fall 2012
CompTIA
A+,
04/2009
Certification
Associates, Tampa, FL
Career
ID: COMP001008543472
CompTIA
Network+,
05/2009
CareerID:
COMP00108543472
Cisco
Certified Entry Level Technician, 01/2011
Career
ID: CSCO11898153
Cisco
Certified Network Associate, 08/2011
Career
ID: CSCO11898153
TECHNICAL
QUALIFICATIONS
Operating
Systems: XP, Vista, Windows 7, Mac OS – Snow Leopard,
Fedora 15 (Novice)
Software: MS Office
2003/2007/2010,NortonUtilities, MacAfee Anti-Virus, Mozilla Firefox, Internet Explorer,
Document Locator, Adobe Reader, RightFAX Utility
Hardware: Hard drives,
RAM, CPUS, HP laptops, Dell Optiplex Desktops, Canon MFP, Dell Printers
Networking: TCP/IP,
VPN, Cisco Routers/Switches, RIPv1/v2, IP Subnetting, EIGRP, OSPF, VTP, VLANs,
ACLs
PROFESSIONAL EXPERIENCE
Hit Promotional
Products 03/29/2011-present
Largo,
FL
IT
Support (contract
to hire)
·
Image new machines
·
Deploy new machines
·
Support desktop issues with Microsoft
applications (Outlook, Word, Excel)
·
Punch down/patch network drops
·
Push software install through Dell Kace
system
·
Use Active Directory to unlock accounts,
reset passwords, add users to groups
·
Add printers to print server
·
Support/troubleshoot Mac OS – Snow
Leopard
·
Setup new hires
·
Setup, replace, tear down workstations
·
Troubleshoot Document Locator issues
·
Remove malware
·
Setup and troubleshoot Avaya VoIP phones
·
Assist in the rollout of new shipping
Varsity application
·
Provide technical assist for off-site
location
Kforce Professional Staffing
08/23/2010-02/23/2011
Tampa,
FL
Software
Compliance Specialist
·
Perform software license transfer
requests
·
Perform Hotswap requests
·
Reach out to Dice rep to have new access
created
·
Reach out to RainKing/OneSource reps to have
new access created
·
Update records for terminated employees
·
Update records regarding new
purchases/renewals
·
Reach out to publisher to obtain EULA
and Quotes for renewals
·
Perform SMS Audits on particular pieces
of software
·
Register HP server licenses –Insight
Control, RDP, and iLo
·
Assist with escalating expedited items
Kforce Professional Staffing 10/22/2009-08/20/2010
Tampa,
FL
Technical Support Agent – Phone/Email Support (contractor)
·
Unlock domain accounts using Active
Directory
·
Reset password on domain accounts using
Active Directory
·
Troubleshoot MS Office issues (Word,
Excel, Outlook)
·
Create New Windows profiles
·
Create New Outlook profiles
·
Configure Cisco IP Communicator software
·
Configure Cisco Click to Call software
·
Perform Level 1 installs
·
Remote software: DameWare
·
Troubleshoot RecruitMax issues
·
Configure Wireless connections
·
Troubleshoot wireless connections
·
Troubleshoot Cisco VPN errors
·
Uninstall/Reinstall Cisco VPN
·
Provide Tier 1 Troubleshooting on
Blackberry, Windows Mobile, Android devices
·
Provide On-Call Support once every 2
months
·
Provide top notch customer service
·
Escalate needed issues in timely manner
and to appropriate queues
Siwel
Consulting 06/2009-10/2009
Verizon Employee Technical Support
Temple
Terrace, FL
Tier 1 Technical Support – Phone Support
Telecom
- Unlock
domain accounts using Active Directory
- Reset
password on domain accounts using Active Directory
- Configure
Lotus Notes and Microsoft Outlook e-mail clients
- Sync
Safeguard encryption password with domain password
- Remote
in using URC application to further troubleshoot
- Reset
mainframe session passwords
- Map
printers and drives
- Add
accounts to domains
- Reset
SecurID tokens
Wireless
- Unlock
domain accounts using SMMAX application
- Reset password
on domain accounts using SMMAX application
- Configure
Microsoft Outlook on Blackberry devices
- Reset
Vision and ACSS billing system passwords
- Reset
SecurID tokens
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