AREAS OF EXPERTISE
Customer Service
Problem Solving
Disseminate Instructions
Crisis Management
Currency transactions
Cash management
Data entry
Marketing and
Management
PERSONAL SKILLS
Good Numerical Skills
Relationship building
Time Management
Decision making
Perseverance
Attention to detail
Confident
Flexible,
adaptable
PERSONAL INFORMATION
Date
of Birth: 09/04/1985
Gender: Male
Marital
Status: Single
Driver’s License: Class4&5
Passport: Valid
Address: 309 Prospect Park P.O Granite side,Harare
Zimbabwe
Email: ganesh@gmail.com
Mobile: +9876543210
PERSONAL SUMMARY
I am a qualified and
motivated professional lady with over eight (8) years of working experience in
the banking and finance sector. I currently hold a Bachelor of Science Degree
in Banking & Finance and a LCCI Marketing Diploma. I am particularly strong
in working in teams and contributing to effective ideas which assists in addressing
key issues in any working environment to improve the operating performance of entities.
I am looking for an opportunity to progress my career, develop my skills in the financial or any sector, positioning myself where my customer relations experience can be fully utilized to improve customer satisfaction and enhance the company brand name, in order for me to continue doing my best for an organization that takes pride in its staff.
CAREER HISTORY
ECOBANK LIMITED–Harare, Zimbabwe.
Branch Teller
July 2016 – Present
Duties:
•
Greeted all customers
as they entered the banking hall and thanked
them as they left.
•
Processed customer
deposits, RTGS, transfers and withdrawals as requested and retrieved account information.
•
Cashed
remittance transactions and made customer withdrawals.
•
Efficiently counted money
and performed end-of-shift drawer counts and reconciliation
AFRASIA BANK –Harare, Zimbabwe
Customer Care Officer
March 2012 –February 2015 (Bank Closed)
Duties:
•
Responding promptly
to customer enquiries in person or via telephone, letter, and email–always in a professional
and efficient manner.
•
Processing orders, forms, applications and requests for information.
•
Dealing efficiently with questions and queries
from customers.
•
Keeping up to
date with all the company's
products, services and procedures.
•
Directing requests and unresolved issues to other
colleagues.
•
Promoting the
company’s products and services to customers.
Teller
April 2010-February 2012
Duties:
•
Handling all
cashier related enquiries from clients either in person,
by phone, email or written correspondence.
•
Daily cash and cheque
handling including foreign payments.
•
Ensuring that
the tills balance up at the
end of the day.
•
Opened new customer
accounts and closed existing accounts at customer request.
•
Provided customer
assistance with balance detail and other
inquiries.
•
Supervising
(effectively) all the tellers.
•
Handled all customer
complaints and issues with high professional
courtesy.
•
Cashed checks
and processed deposits upon balance and signature verifications.
0 comments:
Post a Comment