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309
MERSHON • ANN ARBOR • Michigan 48001
Phone 734-997-9876
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kayli@gmail.com •
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Kayli Laughter
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Qualifications
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Over 12 years of hands-on experience with all stages of
web and application design and development, from customer research and
requirements gathering, interaction design and visual design to
prototyping, production and usability testing. Skilled at making the web
usable for everyone.
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Work
Experience
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April 2008-Present
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Karmanos Cancer Institute
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Detroit, Michigan
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Usability Architect
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Introduced and implemented a
user-centered design process incorporating both quantitative and
qualitative user experience research, including usability testing, A/B
testing, site analytics and user surveys.
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Developed user interface
design standards and patterns; created and directed production of
interaction design and information architecture deliverables including
wireframes, story boards, site maps and page flow documentation.
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Defined high-level site
functionality, navigation and interaction design for both internal and
external websites, including applications utilized by physicians and
patients around the globe.
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Provided user experience
strategy and design for the web applications that support researchers,
physicians, employees and volunteers working within the institute.
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Conducted requirements gather
process of business needs and documented into ISO-approved SDLC
documentation to translate to programming development team for execution.
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Spearheaded project to
purchase and install new content management system for the institute,
allowing business owners to maintain their own websites and freeing
programmers from content administration duties, resulting in more manpower
dedicated to the creation and maintenance of applications.
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Manager in charge of Master
Systems Specifications, ISO audit documentation, Inter-Departmental (IDL)
application, Application Development Education Assessment plan, One-Staff
Development Team, Ektron administrative and technical issues.
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December 2007-April 2008
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General Dynamics Land Systems
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Sterling Heights,
Michigan
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Information Architect
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Redesign of the Human
Resources web portal presence
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Concept to launch including
interviewing clients, gathering business requirements, creating use cases,
design templates, coding the project in html, xhtml, css and ajax,
developing graphics, and conducting usability testing
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Updated the corporate
guidelines for portal development
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Migrated the physical library
to software form; creating an online database for books as well as a web
tool to check them out
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Assisted with the creation of
a corporate-wide org chart system
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June 2006-September 2007
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Interserv/Albrecht Corporation
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Southfield,
Michigan
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Web Analyst
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Designed computer information
systems and applications for the largest Blue Cross/Blue Shield of Michigan
Managing Agency. Modified existing systems to improve production and work
flow, and expanded systems to serve new purposes. Reduced existing input
screens from 28 to eight while creating new tools to cut forms entry time
by 75%. Redesigned Blue Cross and Blue Care Network document library,
incorporating new search and favorites tools cutting page size from 19
screens to one.
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Analyzed all aspects of
operations planning, monitoring, testing, forecasting, coordination, work
flow and scheduling. Evaluated business procedures and problems.
Interviewed and recommended contract programming staff, allowing tech group
to meet their deadline for the first time in six months. Purchased software
and hardware upgrading existing items by as much as five versions.
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Responsible for
usability/user experience and user interface design for all facets of the
corporation's web sites. Provided recommendations about selection of new
equipment or software packages. Completely restructured web client to
incorporate the current BCBS upcoming "Build-A-Plan" insurance
initiative and individual care plans.
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Interfaced with technical and
non-technical personnel in-house as well as off-site. Interviewed staff to
specifically identify what information is being processed. Collected data
through written surveys and observing workers performing tasks. Prepared
analyses which presented cost versus benefit as a result of implementing
the proposed new system. Prepared specifications for programmers as well as
technical documentation and training seminars for employees and agents.
Coordinated the development of test problems to debug the system and
participated in trial runs of the systems
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Created graphics for web and
print media. Instrumental in developing marketing plan for BCBS Individual
Health Care. Performed front-end development on multiple web sites for
agent intranets and general e-commerce sites. Interviewed and recommended
third-party developers to perform work overflow.
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November 2002-June 2006
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General Motors-IS&S/HR Business
Services
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Detroit, Michigan
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Project Manager/Webmaster
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Design production,
pre-production, release and development the top seven intranet sites and
more than104 sub-sites for the GM Intranet, including the Socrates Portal,
Labor Relations, Global HR, HR Policy and Procedure and Employee Service
Center—consisting of four portal views for each division of labor,
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Administered change control
process for global intranet sites. Coordinated and performed
secure ftp promotion, portal and applications builds, as well as server patch
builds/bundles between business services and vendors
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Managed out-sourced product
involving working with business/site owners for requirements gathering and
deploying timelines/guidelines to suppliers
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Team member for creation of
the Socrates 3.0-4.0 global template, including designing navigation and
layout. Assisted webmasters throughout General Motors with
implementation. Performed Quality Assurance on new template and
assisted with current search engine technology
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Operational contact for
server support of five servers. Managed through infrastructure
migrations. Brought disk space usage down from 1000% over to within
contracted levels
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Developed and maintained
metrics for sites & servers. As Global Web Hosting administrator,
gathered statistics and usage requirements for business owners; Created
operational manuals for webmaster positions for HR Business services and
trained other webmasters within the organization
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September 2001-June 2002
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Romeo Computer Company
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Romeo, Michigan
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Lead Designer/Graphics & Programming
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Delivered sites to St. Joseph
Parish Nursing, MetroTrading, Fritz Builders, Joe Bologna, Shuck's Oyster
Bar, Mary Maxim, Hotlinks Cyber-Café, and Artistgraphs
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Gathered and documented
in-depth customer requirements for production of graphics, logos and images
for online and print marketing campaigns using Adobe Photoshop, Illustrator
and other imaging tools
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Conceptualized and created
architecture, design and content of web sites. Develop and maintain
cross-platform web sites using
L, DHTML, XHTML, ASP, Java Script, and
CGI; Back up support for SQL and Apache servers
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Conducted usability testing
initiative for new web interface
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Designed promotional
presentations for live meetings and the web for www.likeglue.com using
Flash, PowerPoint and Fireworks
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January 2000 – April 2001
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Paquette Computer
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Sterling Heights,
Michigan
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Web Designer
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Delivered sites to Autobody
One, Jim's Collision, Impel Industries, Bowman Collision, and Jeanine's Art
using Dreamweaver, MS Front Page, Photoshop, HTML, DHTML, and Javascript
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Constructed online
store-front for 500 products, set-up e-commerce functions for database,
merchant accounts, and shopping cart systems utilizing ASP integrated with
MS Front Page
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Developed strategies to
improve internet marketing and training of user community
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Investigated appropriate
software packages for customers, repair, maintenance and technical support
of computers
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EALIER POSITIONS
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Research Assistant
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The Bryant Bureau
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Roseville,
Michigan
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Public Relations
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Ameriweigh Scales and System
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Clinton Township,
Michigan
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Marketing
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#1 Real Estate of Michigan
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Mount Clemens,
Michigan
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Journalist/Marketing Manager
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USAF/AAFES
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Global
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Web Design
and Development Skills
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Web
Publishing and Design
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Adobe Collection from v3-CS5.5 including Photoshop,
ImageReady, Illustrator, Dreamweaver, Flash, Fireworks and Contribute,
Adobe Acrobat; Swish and Swishmax; Ektron Content Management System;
ChannelNet Sitebuilder; MS Sharepoint; MS Visual StudioMS Front Page;
Paint Shop Pro 6-7; Kodak Photo Studio,
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Database
and Programming Languages/Concepts
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HTML/DHTML/XHTML/XML, ASP, ASP.net, CGI, CSS,
JavaScript, Oracle, Visual Basic, Visual C++, SQL, MySQL, MS ACCESS,
JAVA, Apache Web Server, UNIX, RedHat
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Productivity
Software
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MS Office Suite including Word, Excel, Visio,
Powerpoint; Lotus Suite and Notes;
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IT Training
and Education
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Baker
College, Clinton Township, Michigan
Bachelor’s Studies – Open Systems Technologies,
received June 2003
AAS – web design/development, received June 2001
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Graduated magna cum laude
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Macomb
Community College, Clinton Township, Michigan
AAS - GENERAL STUDIES received 1992
-emphasis on graphic art and journalism
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Graduated suma cum laude
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