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Sofia Nickell

309 Conejo Drive

Danville, CA 94001

 (650) 491-9876 Cell

(925) 648-1230 Home

sofianickell@yahoo.com

Account Manager – SONY ELECTRONICS, INC. February 2012 – Present

• Main contact for publishers and vendors, in the eBook industry
• Heavy data manipulation of digital content for ingestion and updating of Sony CMS, for Web Store, utilizing Vlookup and pivot tables
• Price management trend analysis and adjustments to increase revenue and remain competitive within the industry
• Review and reporting of revenue fluctuations, related to price matching and industry trends
• Analysis of potential profit increasing moves within eBook industry
• Process/Procedure creation for day-to-day and complex tasks
• Basic XML and ONIX metadata conversion/manipulation to improve data transfer

 

Business Analyst/Research Consultant - NEODIMENSIONS, INC. February 2009- February 2012

• Onsite review of customer business process/procedural flow
• Coordinated agenda items for President and Management team
• Provided Internet research and data collection services for an Information Technology consulting firm
• Designed and maintained excel spreadsheets for potential clients and employees in related fields
• Created reports on research results for senior IT staff

Project Manager – AMERICAN REPROGRAPHICS COMPANY July 2006 – February 2009

• Managed the release, time estimations through to final inspection of all customer projects
• Direct implementation of new procedural concepts to match increasing customer requests for time-sensitive bids
• Main point of contact for clients to maintain and adjust projected milestones
• Coordinated with several internal project leads, to ensure each level of the projects goals was achieved
• Educated customers and employees on updated procedures for improving customer satisfaction
• Coordination of branch and mid-level management teams to spearhead operational bottlenecks and potential process gaps
• Managed the flow of projects through the central facility, to ensure smooth transition to new software implementation
• Corrected errors with data entry issues, stemming from live release to adjust preliminary layouts related to the assumptions
• Constant review with implementation team to tailor module functionality related to current workflow model
• Weekly customer facing meetings with Sales team on initial contact with potential/new clients
• Created a document management system, including a secured library structure
• Creator of all forms, flowcharts, processes and procedures related to Quality Control
• Established/prioritized agenda items from all department managers defined by senior management team

Project Manager - EPAC TECHNOLOGIES September 2004 - February 2006

• Managed multiple accounts for clients, such as Brocade and Novellus
• Serviced clients in all facets of customer needs from initial project quotes through problem solving the Business-to-Business implementation
• Daily interaction with all levels of clients, including heavy phone support and electronic correspondence
• Managed shipment priority, work orders and final set-ups and implemented assembly procedures for new customer product lines
• Created a virtual first article concept for major client
• Controlled usage of clients’ systems (ex. managed use of license and transaction keys) for a Storage Area Network company

Researcher/Consultant - NEODIMENSIONS, INC. June 2001 - September 2004

• Provided Internet research and data collection services for an Information Technology consulting firm while simultaneously attending college courses
• Designed and maintained excel spreadsheets for potential clients and employees in related fields and prepared reports on research results for senior IT staff

Quality Assurance Manager/Project Manager - COPTECH WEST August 1999 - May 2001

• Responsible for implementing and re-structuring of the company’s Quality Department, as well as other internal departments

• Established and maintained all new and revised quality inspection processes according to ISO standards
• Trained all personnel on new and revised procedures
• Increased company quality and productivity while the facility doubled its capacity load to meet current market pricing
• Direct contact with customers, suppliers and end users
• Responsible for all hiring of departmental personnel and part of a hiring team for company new hires
• Aided in qualifying suppliers/vendors for outsourced material
• Implemented detailed process for record keeping and ability to track each order from inception to end of life
• Detailed knowledge of 4-color (C, M, Y, K) printing, silk-screening, and film inspection
• Technical and practical knowledge of various duplication aspects
• Facilitator of all R.M.A., M.R.B. and company Corrective Actions
• Maintained company’s largest account,  Oracle Corporation, as well as other customers in a fast paced/quick turn environment
• Primary contact for all facets of customers needs, from quoting, production abilities, capacity and scheduling
•  Implementation of new product lines and packaging concepts
• Creation and maintenance of on-line status reports and detailed spreadsheets
• Creator of detailed filing system to ensure prompt response to customer inquires and ability to track multiple high profile orders

EDUCATION: 

Currently enrolled at Foothill College, working towards Bachelor of Science Degree in Information Technology, transferring to the University of San Francisco in Spring of 2013, to complete degree.

San Francisco State University, San Mateo Community College

.

San Francisco State University – Thin Film Laboratory - Research Assistant

·         Supported large ongoing project in semiconductor industry, while simultaneously attending university courses

·         Instructed university staff in all processes related to laboratory work, such as, safety, wafer processing, chemical mixing, purchase order processing, and related office procedures

·         Direct contact for all vendors/suppliers related to large project

COMPUTER EXPERIENCE:

Operating Systems: Windows 7 and Macintosh Operating Systems.

Applications: Excel, Word, PowerPoint, Oracle Hyperion Workspace, SalesForce, Visio, Adobe LiveCycle Designer, Photoshop, Illustrator, Outlook, WinSCP, FillaZilla, SharePoint, Publisher, WordPress, Internet Explorer, Safari and FireFox.

Industry Specific Systems: NetSuite (ERP/CRM), JIRA, Sony CMS, Price Manager, JD Edwards (assisted with implementation and troubleshooting of system to fit the companies’ business structure), File Maker Pro, Business Works, Titan, MRP 9000, Made 2 Manage, BOSS, Clover Tester, CD Inspector, and FTA.

RELATED EXPERIENCE AND TRAINING:

·   Work team experience with four separate companies for ISO 9000, 9001 and 9002 with Quality Control, Customer Service, Production Control, Shop Floor Control and Silk-Screening

·   Employment Training Panel (E.T.P.) (18 month/138 hours) course, overview of manufacturing and general business procedures. Included seminars: “Delighting Customers”, “Team Member Development”, “ISO Orientation” and “Interpersonal and Multi-Cultural Communication Skills”.

·   A.M.A. seminars (Supervision and Leadership Courses)

PERSONAL TRAITS:

·   Self-Motivated

·   High-level Organizational Skills

·   Customer Service Driven

·   Ability to focus in adverse environments

·   Positive Demeanor

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