Account Management Resume Layout Format in Word Free Download -->

Account Management Resume Layout Format in Word Free Download

Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Profile & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download


12 cushing avenue • brockton, ma 02001
Phone 401-248-9876• E-mail ruby@hotmail.com
Ruby Brooks


OBJECTIVE:    To utilize my hands on experience  and training in a corporate environment, while providing outstanding customer service

Work experience



3/2011 – 6/2011         Ineoquest Technologies               Mansfield, MA
Information Technology Associate (contractor with Entegee Engineering)
n  Provide Desktop Support of  hardware, software, network, printer and fax related issues
n  Manage AD accounts, server updates and set policies
n  Image MAC and Windows pc’s and laptops for deployment to internal and remote users
n  Support users of XP, 2000, Vista, 7,  MAC OS X along with Office 2007, 2010, and 2011

12/2009 – current          Kairos Enterprises, LLC              Providence, RI
Part-Time New Business Manager 
n  Generate national business leads for growing facilities management company
n  Negotiate contracts with new clients
n  Facilitate account staffing, scheduling, payroll
n  Account management
n  Act as project manager for large contracts that required subcontractors
2005 - 2009                   Ropes & Gray LLP                       Boston, MA
IT Specialist Phone Support  
n  Provide off hour technical user support of hardware and software for attorneys in both US and international offices
n  Serve as team contact by initiating, completing and following-through with all assigned and self-generated Magic tickets.
n  Manage telephone and email requests as required
n  Blackberry technical support including server-side device setup
n  Audiovisual set ups including laptop/projector connectivity, video/teleconferencing setups
n  Hands-on experience with Wi-Fi including laptop cards and external hot spots
n  Perform SQL server monitoring
n  Perform software installations and other tasks as requested by the Local IT Manager or supervisor In rotation with other local IT staff
n  Manage team reporting of trending, statistics, ACD call handling and the  emergency call tracking database
2003 - 2005       The Computer Merchants                       Norwell, MA
Support Analyst   (contracting at CSC in Norwich, CT)
n  Function as part of a technology management corporation supporting employees of Fortune 500 companies nationally
n  Initiate trouble tickets for call tracking and escalation by utilizing various systems such as AHD Service Desk, Remedy, and Infoman
n  Mange user accounts, SAP, Unix, Citrix, RAS, NT/2000 active directory, Web and Lotus Notes
n  Work with other teams to provide resolution to end user service issues as well as work with management to ensure customer service quality and SLA compliance
2000 - 2002       Digitas                                                      Boston, MA
Support Engineer
n  Support an end user population of 1900 in resolving hardware and software issues as they relate to laptops, desktops and printers
n  Initiate trouble tickets for call tracking and escalation by utilizing various systems such as AHD Service Desk, Remedy, and Infoman
n  Mange accounts as they relate to NT, Netscape, Outlook 2000, Virtual Workspace, RAS, OLTS and OLT&E
n  Provide support for Windows 95, 98, NT, 2000 and XP operating systems
n  Responsible for daily reports related to helpdesk statistics related to call origin, volume and handling
n  Handle daily QA of all call tickets logged to ensure proper category assignment as well as continuity of resolution practices

1999 - 2000       Interim Technology                                  Boston, MA
Technical Support Analyst   (contracting at Phaseforward in Waltham, MA)

·      Created and managed NT accounts used for capturing clinical data
·      Configured laptops, that were shipped to various clinical sites, for the purpose of accessing Phaseforwards website
·      Created and troubleshot RAS accounts
·      Performed hardware upgrades on all laptops
·      Maintained daily contact with sites as follow up to releases of pharmaceutical trials
·      Provided technical support to global end user population


Education

current              Regent University                               Virginia Beach, VA
Organizational Leadership and Management
n  Degree completion in 2012
2000                 New Horizons                                            Boston, MA
Design and Implementation of Access Database
n  Certificate
1999 - 1999       Computer-Ed Business Institute                 Brockton, MA
Help Desk/ PC Repair Specialist
n  Certificate






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