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Olivia Cants

Washington, DC

Mobile: 202.270.9876 | Email: oliviacants@yahoo.com

EXECUTIVE SUMMARY

Strategic business development, account management and client services professional passionate for cultivating relationships, positioning business solutions, increasing revenues and leading client success.  Clear communicator with executive presence and the ability to deliver dynamic presentations and influence executive decision-making.

AREAS OF EXPERTISE

Account Management                                         Business Development                       Marketing

Project Management                                          Branding                                               Social Media Applications

 

PROFESSIONAL EXPERIENCE

Sports Marketing Consultant            Capitol Sports Management LLC                                  11/2009 – Present

Provide consulting services to professional athlete in the areas of social media, marketing, endorsements, media and community relations.

·         Negotiated and manage $200,000 marketing and endorsement portfolio for current NBA player.  Responsibilities include contract review, negotiation of fees, appearance scheduling and travel coordination.

·         Placed print and broadcast athlete interviews and features with SiriusXM Radio, SLAM Magazine, USA Today, ESPN The Magazine, SI.com and local in-market media.

·         Create and manage social media and website content, including Twitter feeds, Facebook postings, personal news and game statistics.

·         Develop and maintain social media and website analytic reports.

 

Major Account Executive                   Employment Enterprises, Inc.                                          9/2005 – 11/2009

Targeted account penetration at the highest level within Fortune 1000 accounts for $30 million Workforce Management Solutions and Business Process Outsourcing (BPO) business unit.  In addition to new account acquisition responsibilities included managing relationships and generating new business opportunities within existing accounts.  Methodology spanned full range of sales activities from prospecting, presenting solutions, closing, relationship management and account management.

·         Captured over $3 million in revenue resulting from growth of new business at existing accounts and the acquisition of new major accounts.

·         Interfaced between project team and client for service delivery transition to Peopleclick Vendor Management System (VMS) at $17 million Fortune 100 property and casualty insurance company account.

·         Created and implemented account plans that identified account relationships, sales opportunities, measure success of demand creation activities and forecasted account revenue.

·         Led communications and demonstrations of HR Worx web-based new hire onboarding service delivery application to more than 500 end users at Fortune 100 insurance and financial services account.

·         Developed content for and executed monthly marketing e-newsletter utilizing Constant Contact email marketing solution.

·         Conducted regular group and individual webinars to national base of clients, service end-users and prospects with GoToMeeting webinar solution.

·         Led enterprise wide implementation, data integrity and sales force training of ACT! Customer Relationship Management (CRM) program.

·         Orchestrated client service activities of multi-disciplinary business departments, including payroll, human resources, accounting and risk management.

Marketing Consultant         Anguilla Financial Services Association                                          11/2003 – 9/2005

Retained to lead the marketing and branding of international financial services association representing law firms, trust and company management firms, accounting firms, and banks based in Anguilla, British West Indies.  Target market included high-net worth individuals, wealth management advisors, mutual and hedge fund managers and multinational corporations.

·         Led redesign of association’s logo, website and marketing collateral.

·         Organized delegation of association members and government officials to the 2005 Global Asset Backed Securitization (ABS) Conference in Barcelona, Spain.

·         Organized delegation of association members and government officials to Jersey, Channel Islands, to examine best practices in government/private sector joint initiatives.

·         Organized association’s Asia road show that included trade show exhibit and member speaking appearances at 2004 Asia Offshore Conference in Shanghai, China and jurisdictional briefing in Hong Kong.

·         Facilitated annual general membership meetings and regular committee meetings.

·         Wrote and distributed press releases on regular basis to over 30 international industry media outlets.

·         Placed advertising in global industry publications, and local and regional periodicals.

·         Authored series of articles published in Anguilla Life and Culture Hong Kong magazines.

Project Management Consultant     Rise Services, LLC (Client: Sprint/Nextel)                      11/2003 – 8/2005

Engaged at Sprint/Nextel for implementation of PeopleSoft 8.8 upgrade for Human Resources and Payroll, and system migration from Oracle to PeopleSoft 8.4 for Finance and Accounting, Tax and Supply Chain.

·         Developed and produced project issues report for Vice President of Information Technology.  Reports measured the project team’s ability to resolve business owner issues.

·         Developed and produced PeopleSoft end-user issues report for Vice President of Information Technology.  Report measured the project team’s ability to resolve end-user issue tickets submitted to Nextel Support Center.

Consultant                                            BearingPoint                                                                        5/2001 – 11/2003

Sales Force Analyst, Worldwide Sales Operations

Responsible for reporting and analysis for global consulting and professional services sales force of more than 200 Managing Directors, Sales Managers, and Business Development Managers.

·         Developed and produced daily reports detailing $800 million global sales pipeline and forecasts that were presented to Executive Vice President of Sales, Director of Worldwide Sales and Sales Managers.

·         Maintained sales and client data in Siebel Customer Relationship Management (CRM) application.

·         Conducted tracking and analysis of account specific sales pipelines of clients also engaging competitor firms to measure total account potential revenue.

·         Conducted training sessions and provided functional support for Siebel CRM worldwide users.

·         Maintained content for sales force Intranet portal, which included global sales force policies and procedures, sales team announcements and industry related information.

PeopleSoft 8.3 Implementation

Functional consultant for internal global PeopleSoft 8.3 Benefits and Human Resources modules implementation.

·         Generated and managed quality control of employee benefits data submitted to benefits outsourcing provider.

·         Developed specifications and testing scripts for system modifications.

·         Developed end-user training documents.

·         Conducted User Acceptance Testing (UAT) sessions with client end-users.

Strategic Airport Security Rollout, (Client: U.S. Department of Homeland Security, TSA)

Communications lead for project team engaged in the evaluation, planning and management of the post-9/11 U.S. government airport security rollout at five airports in the Mid-Atlantic region.

·         Conducted airport security site inspections and analysis assessing “as is” construction and security plans against requirements of the Transportation Security Administration (TSA).

·         Presented project plans to Federal, state and local government officials, airport management and airport stakeholders.

·         Managed the process of airport assessment data collection and submission of data to the Transportation Security Administration.

Telecommunications Operations Support Systems (Clients: Verizon, Ameritech/SBC, Public Utility Commissions of Indiana, Michigan, Ohio and Virginia)

Engaged in testing and audit of competitor service installations against requirements of the U.S. Telecommunications Act.

·         Conducted field audits of Digital Subscriber Lines (DSL), Line Sharing and High Capacity Circuit installations against client methods and procedures for the provisioning of services.

·         Managed submission of audit team’s daily testing and observation reports to state regulatory commissions.

·         Trained project team members on testing, audit and reporting procedures.

 

Founder & CEO                                    Personnel Remedies, LLC                                                 1/1997 – 12/2000

Founder of Professional Employer Organization (PEO) specializing in human resource outsourcing solutions for emerging and middle market companies.  Clients included health care, retail and professional services companies.

·         Generated growth from $25,000 initial investment to $3 million in revenue.

·         Developed and implemented all aspects of sales and marketing process, including direct sales activities, proposal development, marketing collateral, trade shows, trusted advisor presentations and contract negotiation.

·         Successfully pursued and managed $50,000 Equal Employment Opportunity (EEO) appeals engagement with U.S. Library of Congress.

·         Developed requirements for Human Resource Information System (HRIS).

·         Evaluated, selected and led implementation of Human Resource Information System (HRIS).

·         Managed service team in payroll, employee benefits and employee relations functional areas.

Director of Community Outreach    Congressman James Moran (Virginia)                         12/1992 – 12/1996

 

Deputy Field Director                         Moran for Congress                                                           8/1992 – 11/1992

EDUCATION

Bachelor of Arts, Political Science     Virginia Commonwealth University

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