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DONNA
Paradise
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P:
(617) 1522 – 7745
85 Lincoln Lane
Sudbury, MA 01741
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Hands-on
Practice Manager | Business Development Professional
Hands on entrepreneurial
technology manager with 15+year track record of achievement as a results
oriented leader. Practice management expertise includes marketing, sales and
management of complex software solutions delivery. Exceptional mentor adept at
building and leading high-performance teams.
Efficient and solution oriented with success in all stages of
development in both mid-sized companies and large enterprises.
Significant Achievements
·
Led business
development and partnership with Oracle for gaming technology, resulting in
Oracle BI product for the gaming industry currently implemented in two casinos
that totaled over $2.1M in initial services revenues. With $5M+ in follow-on
service contract revenue.
·
Created offsite
services delivery methodology for Eagle Creek Software Services
·
Created marketing
strategy for ‘Oracle BI in a box’ which netted 15 new accounts with over $7M in
services revenue.
·
Sold and managed
largest CRM and BI implementations in Eagle Creek’s History (3Com & Seneca BI project)
·
Architected Chase
bank’s telesales project which became the basis for the Siebel Finance
vertical.
·
Led Eagle Creek north
east practice to 8% year over year growth in 2008 recession
·
Founded Siebel
professional services partner
Areas of Expertise
·
Enterprise Business Development
·
Complex Software Delivery
·
Product Management
·
Program Management
·
Project Management
·
Web 2.0 Software
·
Internet Advertising and Technology
·
Market Research
·
Management Consulting
·
Strategic & Business Planning
·
Contract Negotiations & Management
·
Budget Management
·
Process Improvement & Best Practices
·
Business Intelligence
·
Business Analysis
Professional Experience
Eagle Creek Software Services, Minnetonka MN 2005 – Present
Practice Leader
Eagle
Creek is the largest organization in North America dedicated to Oracle/Siebel
Customer Relationship Management (CRM) and Oracle Business Intelligence (BI)
implementations, upgrades, support and managed services. Grew the North East
practice from under $5M in annual sales in 2005 to over $25M in annual sales comprising
40% of the company’s revenue in 2010. Responsible for sales and service
delivery with both existing accounts and new accounts.
Business Development:
- Grew services revenue to over $25M in revenue
FY2010 from under $5M in FY2005
- Developed partnership with Oracle for gaming
technology resulting in a new line of business and proprietary gaming IP
for Eagle Creek.
- Closed largest services deal in company history
($8.4M in initial projects to 3Com)
- Formulated the North East practice sales marketing and
strategy.
- Jointly created off-site (Near-Shore and Offshore)
services delivery methodology with the CTO.
- Recruited and mentored professional services
personnel.
Business Management:
- Managed services delivery team for the North East.
- Developed reporting practices with KPI’s that are
used corporate wide to monitor LOB’s performance and service delivery
effectiveness.
- Supervised Project managers and Engagement
managers.
- Led Team of over 75 consultants (onsite, offsite
and offshore).
- Resolved A/R issues with key accounts.
Human Resource Management:
- Helped recruit top sales executives, architects and
developers from premium companies such as a Fortune 50 company, Oracle and
Informatica.
- Recruited engineers from leading development shops,
and engineers from locations all over North America.
- Worked with the CTO to develop training and
certification program for new offsite and offshore consultants.
Delivery Management:
- Created services delivery methodology for both
onsite and offsite delivery teams.
- Worked with key accounts to rationalize program
requirements and create structured implementation plans.
- Led multiple iterations of product design and
implementation from wireframes and concept drawings to full
implementation.
- Led outsourcing of development projects to both
local and international vendors resulting in cost savings of over 10x
internal development costs. Created all contracts for outsourcing and
managed vendors during outsourced development. Outsourcing also cut time
to implementation/launch of product by 25%.
- Created: QA team, implemented Selenium automated
testing, built out deployment process.
- Implemented change control, bug triage,
specification definition, technical documentation, internationalization,
data analysis, creation of product management group.
- Led redesign of all critical application parts
allowing application to scale to 100+ virtual servers (Amazon machine
images or AMIs).
- Designed application from business and technical
side, working alongside software architect.
- Led massive user migration of all users from
alpha version to beta version including all profile, personal mail and
billing information.
Paradise Analytics Inc., Waltham MA 2001 – 2005 President
Before being acquired by Eagle Creek Software
Services in 2005, Paradise Analytics Inc. (“PAI”) was a regional Siebel value
added reseller and regional implementation partner. PAI provided consulting
services and Siebel implementation analytics software for fortune 1000
companies. Left Siebel in 2001 to found the company.
Business Development:
- Grew business to over $4M annual revenue prior to
sale to Eagle Creek.
- Developed channel partnerships with industry
leading enterprise software companies including Siebel, Microsoft and
Oracle.
- Sold software and services to Fortune 1000
companies such as Genzyme, Solidworks, Serono, Pfizer Adams, Fleet bank,
Viacell.
- Created marketing campaigns and sales
collateral.
Human Resource Management:
- Recruited and mentored sales executives, technical
architects and developers from Siebel, big five consulting firms and
regional vars.
- Recruited engineers from leading development shops,
and engineers from locations all over North America.
- Created consultant training program for
onsite Siebel consultants.
Delivery Management:
- Created services delivery methodology for
consulting team.
- Performed program and project management for large
projects.
Siebel Systems (Acquired by Oracle), Burlington MA 1998 – 2001
Senior Consultant
Before being acquired in 2006 by
Oracle corporation, Siebel Systems Inc. (“Siebel”) was the industry leader in
CRM software. Siebel began in sales force automation software, and then
expanded into marketing and customer service applications. Work for Siebel
primarily as a technical architect. Duties included working on complex
technical implementations of Siebel and assisting the sales team in selling
license and service deals.
Grace Construction
Senior Configuration Consultant (Phase 2
Implementation)
·
Assisted in upgrading Siebel 3.0 to Siebel 98.
·
Wrote Siebel VB scripts to enforce business rules.
·
Completed requirements analysis and configuration.
·
Performance tuned Informix Database.
Chase Bank
Developer (Phase 1 Implementation)
·
Team member on call center implementation (Genesys on
Oracle 7).
·
Built custom integration between Touch Point (small talk
mainframe application) and Siebel.
·
Highly customized Siebel implementation using Siebel VB
to enforce business rules and enable integration.
·
Wrote PL/SQL stored procedures for reports.
·
Assisted in performance tuning of Oracle database.
·
Assisted in upgrade from Siebel 98 to Siebel 99.
·
Data mapping for EIM data loads and batch automation
with Perl.
MCI WorldCOM
Lead Integration Engineer
·
Wrote management software utilizing visual C++ to sort
daily through 4 million contacts in ASCII text files and verified them against
b-tree data structures and then loaded all contacts into an Oracle database.
·
Wrote visual C++ code to feed VBC’s (Virtual Business
Components) with XML stems.
·
Ported RPC’s (Remote Procedure Calls) from VMS to Win
NT.
·
Created full requirements analysis and design
documentation for the program.
Addison Wesley
Longman June
97 – Nov 98
Principle Software
Engineer Internet Media Group
·
Developed and implemented EDI 850 855 and 810 generators
for an eCommerce OpenMarket fulfillment system for this Fortune 1000 book
publishing company.
·
Utilized C, C++, Perl Sybase and Oracle performance
tuned Sybase database.
·
Designed OpenMarket Transact SQL 4.0 eCommerce system
did development work in net dynamics (JAVA IDE).
·
Also developed Perl scripts to automate various
departmental functions for Human Resources
Dynox Biotech
Inc Oct
95 – May 97
Information Systems
Coordinator
·
Developed web interface to Sybase DBMS for company sales
force.
·
Administrated Sybase DBMS
·
Implemented network services such as Post.Office, DHCP
server, Frontpage server.
·
Implemented major overhaul of servers including software
and hardware.
·
Built WAN between partner companies and Dynox Biotech.
·
Supervised upgrading of all clients to MS Office and
Windows 95
Martex Services Jul
94 – Sep 95
Software Engineer
·
Developed Call Center Forms using Oracle SqlForms
·
Gathered Business Requirements
·
Trained employees in use of SqlForms application
screens.
·
Built Stored Procedures for Oracle 6.5 using PL/SQL
Skills
and Other Qualifications
Citizenship:
American and
Australian.
Computer: MS Office Suite (MS PowerPoint, MS Access, MS FrontPage, MS Word, MS
Outlook), MS Visio, Lotus Notes, Windows, Dos, and Linux.
Database/Applications: Siebel CRM
Enterprise Applications, Oracle Business Intelligence Enterprise Addition,
Informatica, Siebel Mid Market, Siebel On Demand, Oracle, Pl/SQL, Sybase,
Microsoft SQL Server 2000, Transact SQL, MySQL, Large-scale database
applications
Programming
Languages: C++, Perl,
Siebel Script / Siebel VB, Visual Basic, Java, Ruby on Rails, Javascript, HTML,
PHP, CSS
Education
BA
in Computer Science University of Auckland
Siebel
VB COM Course
Siebel
Project Management Certified
Siebel
EIM (Enterprise Integration Manager) Course
Siebel
99.5 Client Course
Siebel
Administration (Setting up new users, extracting remote users)
Actuate
Report Writer Class
Siebel
Product Training Course
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