Sample Technical Support Officer Resume Format in Word Free Download

Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / CV Format with Career Objective, Job Profile & 9 Years Work Experience in Word / Doc / Pdf Free Download

SUNITA BERNARD                                                          Dubai. Mob :- (+971) 9876543210 Email id: sunitabernard83@gmail.com CAREER OBJECTIVE A management professional, seeking a challenging position in an organization that endows me with ample opportunity to explore and excel in my career; while carving out the niche for personal, professional as well as organizational goals.

CORE COMPETENCIES

·         Strong Analytic and reasoning skills in identifying, analysing and evaluating information on key issues and formulating conclusions based on sound, practical judgment and experience. Excellent in written and verbal communication to converse effectively with the people internally and externally in the organisation An adaptable team player with blended leadership skills and team building skills that have been honed through managing multi skilled teams ·         Good presentation skills in presenting the information clearly and effectively to the audience Coordinate and delegate activities with various teams in accomplishing the tasks effectively. WORK EXPERIENCE Technical Support Officer in COVERGYS India for OPTUS telecom ,Australia          2016-2017 ·         Handling technical related queried for Broadband connection, Modem setup issues. ·         Escalate issues which cannot be resolved by the team ·           Ensure deliverables are prepared to satisfy the project requirements, cost and schedule Practiced Human Capital Management activities in T.P Technologies. India                2014-2016 Handling HR related Queries for both existing and  ex employees via call and mails Hiring new employees by SAP R/3 system software. Taking care of the on boarding and off boarding  activities of employees Coordinating with Recruitment process and candidates for scheduling interviews.            ·           Preparation of Employees Payroll with Statutory deduction Technical support Executive  in IBM  Mumbai, India  for ‘ DU telecom UAE’  –2011-2012 ·         Install and configure systems, diagnose hardware and software faults and solve technical and applications problems, either over the phone or in system. ·         Troubleshooting system and network problems and diagnosing and solving hardware or software faults in mobile handset setting specially for i-phone, blackberry and android handsets. Project coordinator in Stephen Bernard Construction Company, Mumbai --Jan 2008 – Feb 2011 ·          Ensure clients’ needs are met in a timely and cost effective manner. ·          Review field inspection reports from Consultants throughout the lifecycle of the project. ·          Issue Contracts, Letters of Intent, Purchase Orders, etc. ·          Maintain Contract Execution Tracking Log. ·          Assist the PM in the review of Contractor quotations to ensure that only fair and reasonable pricing is recommended for approval. AREAS OF EXPERTISE Corporate Management ·         Basic understanding of  management principles ·         Ability to interpret numbers and draw conclusions from results of various strategy changes ·         Ability to handle a wide variety of tasks Consulting/Strategy ·         Ability to elicit information from others and to synthesize that information into a cohesive story ·         Creative/conceptual ways of thinking to analyze and interpret business problems ·         Ability to communicate and coordinate with all levels of management ·         Solid business judgment and desire to tackle complex business problems ·         Project management skills Human and Organizational Performance ·         General business understanding on the HR Policies and processes ·         Strong presentation, communication, and interpersonal skills ·         Excellent individual contributor in achieving the team goals ·         Basic understanding of change management and organizational processes ·         Ability to understand how business results ultimately tie to human performance ·         Basic understanding of the Human and Organizational Performance generalist role KEY SKILLS ·         Management : Time management ,Organisational Management & Team building Skills ·         Payroll: Tally. ERP 9, CA ERP, Payroll software. ·         IT : SAP HCM ,MS WORD ,MS EXCEL ,MS ACCESS ,MS POWERPOINT SAP HCM SKILLS            ·           PA: Creation & maintenance of Enterprise Structures (Personnel Areas, Personnel Sub-Areas) and Personnel Structures (Employee Group, Employee sub-Group). Configuration of features NUMKR, PINCH, IGMOD, ABKRS, VDSK1, for respective infotypes.  Setting up of info groups for personnel Actions, Define Employee Attributes, Administrator Groups and Administrators.            ·           OM:  Set up organizational units, jobs, position, and tasks. Assign relationships between different objects like tasks and positions, jobs and positions, positions and Organization Units. Maintained Reporting structure, Maintained account assignment feature. correct start date for incorrect start date of object types            ·           TM: Configuration of Public holidays, Holiday calendar, Grouping for WS,DWS ,PH calendars, Break Schedules Rules, DWS rules, Period work Schedules, Attendance/Absence types, and quotas, Counting rule and Deduction rule            ·           PAYROLL: Configuration of Payroll Area, Date modifiers, Period parameter, and Control Records and Generation of Payroll Period. Date modifiers, pay scale groups and levels, pay scale structure, wage type structure for enterprise, payroll periods ,pay dates for each payroll accounting area and run payroll ·         Travel Management, ESS & MSS ACHIEVEMENTS ·         Completed 2 test rocket launching pad in time in Vikram Sarabhai Space Research centre (VSSC) ·         Cleared IELTS  exam with overall score of 6.5 in Nov.2016 ·         Certified  SAP ERP Human Capital Management, version - Netweaver 7.31 EDUCATIONAL QUALIFICATIONS MBA General. 2014                                            - CET school of Business Managements. Kerala University Bachelor of Engineer. (Electronics)2007        - GCE Nagaon –North Maharashtra University Diploma in Engineering (electronics)            - Thakur Polytechnic, Mumbai Technical Board Higher  Secondary                                             - Rizvi collage, Bandra-Mumbai Board Senior Secondary                                               - St. John’s the Evangelist High School, Mumbai Board INTERESTS Internet savvy, Listening to music, Movies, Playing computer games, Cooking, Pets and Gardening. PERSONAL PROFILE Date of Birth            : 23rd May 1985 Nationality               : Indian Religion                    : Christian Languages Known  : English, Hindi, Malayalam, Marathi and Tamil Passport No              : R4647569 Visa status                : Visit visa valid till 1st June 2017 Driving License       : International Driving Permit till Feb.2018 DECLARATION I hereby declare that the information furnished above by me is true and correct to the best of my knowledge and belief. Place: Dubai Date:                                                                                                                                                SUNITA BERNARD

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