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George Washington University – Washington , DC
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Jane
Cataletto
344 W. Hamilton Lane · Palatine, IL 60041 · jane.cataletto@gmail.com · 847-856-1641
Summary - Results-driven Program Manager with a
background in diverse software development and deployment. Demonstrated
expertise in process optimization and driving teams through full product
life-cycles with proven commitment to meeting critical business objectives and
exceeding expectations.
Core
Competencies
Ø
Process Improvement (DSS Green Belt)
Ø
Agile program experience
Ø
Enterprise level account management
|
Ø
International custom product deployment
Ø
Software total life-cycle management
Ø
Internal Training Development
|
Professional Experience
Smith Micro Software, Inc. – Chicago, IL 2009
to Present
Program Manager, Feb 2009 to Present
Driving customized software
packages for mobile handsets, laptops and tablets for large international enterprise
clients such as Exxon Mobil and government agencies such as State
of Montana Dept of Transportation.
Presently managing five distinct product
lines from functional specification through planned deployment to customer
using Agile development method. Successfully completed internal overhaul of
core program process management. Account management for Tier 1, Tier 2 and
Rural and underserved customers.
§ Senior team Program
Manager tasked with internal training and process unification across the
company. Currently training 3 new project level managers
§ Drive diverse
projects for software creating cloud based network software, Analytic (predictive)
reports, Device Management (OMA-DM) Application portals and secure connection
management software.
§ Formation of a 4
tier post-sales support network, including process and maintenance for internal
teams, pilot programs and trial/demonstration services. Main Sales Engineer point of contact
for customer deployments
Motorola – Arlington Heights , IL 2001
to 2009
Field Deployment/ Project Manager, 2006 to 2009
Field Manager in New Product
Introduction (NPI) team for Wireless
Broadband Infrastructure, managing strategy, development and delivery method of
customized software and hardware in North and Latin
America . Manage implementation,
provision of technical support and training of local account teams. Completed
3PMP courses in process of getting PMP certification.
§ Interface between
Account teams, Development and Engineering resources to strategically drive
execution and success of SW/HW delivery for product launches to 1st
tier customers such as Sprint, Clearwire, Telmex and Telefonica. Ranked
Most Improved Region by Carriers in 2007 Quality research study.
§ Provide best-in-class
training solutions for the launch of Motorola WiMAX releases by pioneering
creation of print and online collateral to equip customers with knowledge of
new features, compatible devices and educating them on key product features. Provided
premier WiMAX training Brazil
in 2008, Mexico
§ Developed and
implemented an exclusive environment for driving Field found defects. After an
initial launch, additional tools were created by the Customer Services team in support
of this effort. Now supported at all levels of WiMAX development and Business organization.
All
Commercial Customers and 1st tier Trial teams utilized the Field
Issues process by Q1 2008.
iDEN Technical Architect, 2001 to 2006
Recruited to support Software Validation of integrated
Digital Enhanced Network(iDEN). CMMI-Level 5 certified team. Advanced from
Quality Assurance Engineer, to Test Architect in two year period and then
expanded the role to include all test Documentation. The first development Digital
Six Sigma Green Belt, adding Process Improvement to the Development teams at an
ind
§ Developed original project to automate and
streamline the Customer Support Process. The project was credited with a 67% reduction
in outage penalties over a four month period equating to over $450,000 in
savings.
§ Managed the Method of Procedure
documentation for all Releases from 2004 to 2006.
Education
/ Credentials
DePaul University – Chicago, IL
Master of Science, Coursework begins Fall 2011
Master’s Certificate in Global
Project Management,
2005
Rose-hulman institute of technology – Terre
Haute , IN
Bachelor of Science in Electrical
Engineering, 2001
Memberships
Latino Business Council, Director,
Motorola , Illinois
SHPE, National Society for Hispanic
Professional Engineers
SWE, Society of Women Engineers
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