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Amelia Diaz Castillo
Mariano
Azuela 72–5, Col. Sta. Ma. la Ribera, Del. Cuauhtemoc • 06415, México DF
Casa:
5547 4386 • Móvil: 55 1315 8150 • amelia@prodigy.net.mx •
38años
(Noviembre 5, 1974) • Casado,2 hija, edad 18
Manager in Innovation and
Technology
Manager in Innovation and Technology; expert in the leadership of project
teams, strategic business development, implementing software solutions and
develop new technological products. For more than 10 years I have transferred
successfully my experience in Project
Administrationand Business
Strategiesacross companies in the industry of Consultancy, Banking, Finance and Technology.
Leadership
and Administration: Leader with big energy, skills
to motivate, influence, guide and inspire small and big project teams, I have
been working with teams from 3 to 35 people.
Capability to lead multiple projects, from
planning, budget and organization to execution, implementation, problem
resolution and closing; assuring me, during the whole process, the tracking,
managing & prioritizing of work items & deliverables as well as compliance
as required by the business on time and budget.
Experience
in Business, Strategy and Technology:Ability to
negotiate and balance strategic requirements against short-term requirements in
critical projects required by the business.
Expert in development of standards,
policies and procedures for internal and external processes, driving project
documentation from start to finish (scope, requirements, schedule, deployment
documentation, etc.).
Extensive experience developing new
products; participating in phases of Design,
Cost& Profit, Development, Innovation, Launch, Measurement of Risk, Sales, Legaland Functional and Quality Assurance.
My experience is based on my work in areas
such as: Business Solutions, Business Analysis and Strategy, Product Innovation, Technology Research, Design, Technology Solutions, Customer
Service, After Sales Service, Process Engineeringand Resource Management.
Industry
experience: My creativity in innovation and
technology is based on knowledge in different areas such as Marketing, Market Intelligence, Sales
Analysis, New Product Launches, Process Innovation and e-Banked and no e-Banked Transactions
(Top Up -minutes for cell phone-, Bill Payment, Loyalty Programs, Gift Cards,
Prepaid, etc), also experience and know-how in Automation and Process Optimization, Customer Monitoring Post-Implementation, Retention and Customer Satisfaction, Financial Messaging Type: ISO 8583 and VISA2, Transactional Switches, Infrastructure
and Communications.
Customer
and Personal Approach: I listen for the needs of
the customer and the company, and, working with all areas involved, offer
results that meet or exceed expectations. High performance in the making of
project teams to manage multiple projects, leading people to develop skills
that enable the team to reach beyond what they normally do.Participated
intensively in the selection and recruitment of key personnel and consulting.I build strong cross-team relationships and have excellent
communication skills across all company levels.
Skills: Analytical profile with
negotiation skills, highly adaptable to changes and high frustration tolerance.
Skills in oral and written communication as well as presentation. Strong
problem solving skills with a mature judgment. Self-taught, learning fast,
proactive and committed. Excellent interpersonal. Capable to take different
roles and responsibilities.
Professional Development
Latin-American Project Manager
ADAM Technologies
September 2012 – To date | Mexico City, Mexico
·
Service Center Supervision
·
Time response decrement in
ticket resolution
·
Proposal in Methodology in
payroll implementation
· Implementations in Brazil,
Argentina, Ecuador, Chile, Peru, Nicaragua, Venezuela and Costa Rica
Applied Knowledge:
SCRUM, PMI, Project, Office
Suite, SQL Server
Massive Development Manager
PagaTodo
Private Company; 51-200 employees; Electronic and Financial Services Industry
July 2012 – August 2012 | Mexico City, Mexico
·
Manager of development teams
for WEB, POS (Ingenico, Verifon, AdvantPOS), and Cellular Phones (Nokia,
Motorola, Tablets).
·
Analysis, design, development
and implementation of POS products to massive market according to the trends.
·
Integration of clients such as
INCOMM Atlanta, VR Brazil, Liverpool, SABRE Holdings, Walmart, OXXO, Cinemex,
CFE, Aeromexico and Soriana among others to PagaTodo Network
·
Definition of strategies
commercial and functional for Loyalty Programs to clients like CFE, Aeromexico,
Office Depot, Fundación UNAM, Burger King Mexicana and Spoleto Brazil.
·
Analysis of merge / acquisition
of companies in Central America (Conexred
and MovilRED - Colombia)
·
Reduced development time by 15%
(based on Key Performance Indicators)
·
Continuous improvement of
products developed for 100% customer satisfaction
Applied Knowledge:
SCRUM, PMI, UML, Project,
Office Suite, C#, C++, HTML, VB6, Java, VPOS, SQL Server, POSWeb, Ingestate,
Telium 2, ISO 8583, Visa 2, Sockets, TCP/IP, CRM Dynamics, AX ERP
Project Manager
Softtek
Private Company; 5001-10,000 employees; IT and Service Consulting Industry
January 2006 – July 2008 | Mexico City, Mexico
·
Banamex Client
·
Management of development and
test teams
·
Implementation of “Tasa Cero” Project
(months without interests)
·
Business Representative in the
area of Banking Relationship
Applied Knowledge:
PM, UML, Rational Software Modeler, Visio,
Access, Project, Acrobat, Test Director, Mind Manager, COBOL-Tandem
IT Manager
Qc6
S.A. de C.V.
Private Company; 1-50 employees; Marketing and Public Relations Industry
April 2005 – December 2005 |
Mexico City, Mexico
·
Definition and creation of IT
Department
·
Definition of role and responsibilities
·
Analysis, design and development
of product to Manage and Control Super Market Tickets.
Applied Knowledge:
RUP, PM, UML, Delphi, Access, VB, Project,
Acrobat, Macromedia Studio MX, ColdFusion MX
Chief of Department of Analysis and Design of Systems
Instituto Nacional de Bellas Artes (INBA)
Government; 101-1,000 employees; Government
July 2012 – August 2012 | Mexico City, Mexico
·
Managing teams of systems
analysis and design
·
Reduced project delivery in 30%
to development area
·
Implementation of analytical
methodologies and quality assurance
·
Business Analysis for the
implementation of an ERP
·
Project Implemented:Service of Inventory
of Hardware, Schedule of Activities, Cultural Extension Projects, among others
Applied Knowledge:
RUP, UML, Delphi, Project, SQL Server,
QuickTest, Visio, Web Builder, Acrobat, Java
Qualifications, Personal Interests and Achievements
· Bachelor, Chemistry Engineere,
Faculty of Chemistry, UNAM, Generation 1993
· Activities at School
· At Environmental Management Unit
from 1998 - 2000 worked as Consultant in Computer and Systems Development
· Courses and Certifications
· Diploma of Project Management PMP
Certification
· Certification MIIB Banamex
· Software Engineering Techniques
Applied to the Analysis course
· Process Reengineering Course
· Business Development Workshop
· Graphic Design Technician
· Delphi 7 Enterprise course
· Unified Modeling Language V2.0
course
· Interests:
· Ecourism, gadgets, music and family
· Idioms
· English as a second language high
level
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