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Sofia Shoemaker MBA, PMP
1746 Defoor Place NW
Atlanta, Georgia 30289
678-229-3259
Sofia123@flockingbehavior.com
Objective Contagiously
enthusiastic technical support analyst seeks hot technology to support in fast
paced environments.
Highlights of Qualifications
·
Seven years in Technical Support of applications and
devices doing a)
hardware break/fix of
file servers (achieved very high customer satisfaction goals), and b) software support of enterprise, sales force automation
and project management applications. (IBM, Georgia Tech, Dendrite, Micro Planning International)
·
Seven years experience in Sales of technology & financial
services: consistently
exceeded quota selling an enterprise encryption application,
a business
intelligence reporting tool, and money
management services.
·
Thirteen years in Project Management of
software development and hardware commercialization through use of Systems Development Life Cycle (SDLC):
definition of project scope and requirements; analysis and design; system build
and test; implementation and training.
·
Profitably managed the development of computer games, consumer products,
financial trading and investment systems.
·
Provided technical expertise to the marketing and sales teams: authoring
proposals, responses to RFPs, deal presentations and contracts for both
development and co-marketing agreements.
Professional Experience
Flocking
Behavior Atlanta, Georgia 2010 - Now
Project
Manager
·
Researching,
building, testing, executing software driven decision models, (mechanical,
algorithmic), to trade futures contracts.
·
Initiated
commitment by primary investor stakeholder; planned project and business model
with vendor consultants; executing system build with floor trader and financial
engineering personnel resources; monitoring and controlling people, cash and
technology to constraints of budget and schedule.
·
Writing code myself
using EasyLanguage development environment provided on TradeStation platform.
·
Coaching and
mentoring student employees from Georgia Tech’s Quantitative and Computational
Finance Masters Program to write code, data mine and perform statistical
analysis.
·
Strategies identified
have realized 87% expense avoidance and potential revenue growth of 300%.
Global Crypto Atlanta, Georgia 2009 - 2010
Vice
President of Sales & Implementation Project Manager
Ÿ Sold BunkerMail, a SaaS application for encrypted
email, instant messaging and ad hoc file transfer. Product was launched August
2009. Opened 100% of major accounts for this early stage, angel funded software
company. Focused on HIPAA governed medical and PCI – DSS governed financial firms.
Izenda Atlanta,
Georgia 2008
– 2009
Account
Manager & Pipeline Project Manager
Ÿ Sold Izenda Reports & Dashboards, a self-service Business
Intelligence reporting tool for ASP.NET/SQL web apps. Hunted down and engaged
target CTOs to meet with our Software Architect, Support and OEM Account
Managers to nurture prospect through pipeline to close. Achieved
113% of quota.
IBM Atlanta,
Georgia 2006
- 2008
Technical Support
Analyst
Ÿ Provided
break/fix services to customers and field techs on IBM xSeries (Intel based)
servers. Managed resolution of hardware problems by phone engagement for a)
Problem Determination and b) Action Plan creation, resulting in either: 1)
phone solve, 2) parts dispatch, or 3) field technician dispatch, with parts.
Held 100% accountable by management for accuracy of original Action Plan and
parts dispatch. The role of the field technician was to implement, not
diagnose.
·
Consistently
achieved 95% customer satisfaction rating on surveys.
The Anger
Meter, LLC Smyrna, Georgia 2006
- 2007
Project
Manager
·
Designed first
product for this startup to commercialize the Emotion Performance Watch, patent
formerly pending. Through monitoring of Heart Rate Variability it would draw
statistically valid inferences of emotional and physical well-being and
communicate to the wearer actionable information for enhanced decision-making.
Built marketing and engineering design team and competed in the Business
Plan contest of the Georgia Tech College of Management.
Dendrite
International Norcross, Georgia 2004
- 2006
Technical Support
Analyst
Ÿ
Troubleshot and
resolved technical problems of 5,000-user pharmaceutical sales field force:
Siebel Customer Relationship Management CRM and Lotus Notes applications;
Dial-up, High Speed & Wireless Virtual Private Network VPN with Public Key
Infrastructure PKI certificates; database synchronization.
Flocking Behavior Charleston, South
Carolina 2001 - 2004
Project
Manager
Ÿ
Researched, designed, programmed and implemented, real-time financial
market data modeling, mechanical trading systems for the E-Mini S&P 500 and
NASDAQ 100 index futures contracts.
Marshall
Shoemaker Investment Counsel Berkeley, California 1999 - 2001
Operations
Project Manager & Chief Marketing Officer
Ÿ
Opened this boutique
California Registered
Investment Advisory Firm offering money management services to high net worth
individuals using institutional index fund
strategies.
Ÿ
Grew Assets Under
Management to $3,000,000 within first year of operation.
PaineWebber Walnut Creek, California 1998 - 1999
Account Manager
Ÿ
Stockbroker (series 7, 63 & 65
lic.).
Ÿ
Rookie Broker of the Year for highest
level
of asset gathering.
Didaxis El Cerrito, California 1996 - 1998
Project Manager
Ÿ
Researched and designed Financial Ecology, a stock market simulation
computer game for novice investors, best described as SimCity meets Quicken
Financial Planner.
Ÿ
Secured investment
by angel investor.
Berkeley Systems Berkeley, California 1995 - 1996
Project Manager
Ÿ
Matrix managed
activities across all participating functional areas of production of You Don't Know Jack Sport Active, a port of the blockbuster computer game to OS/2 for
location based entertainment settings.
Ÿ
Aggressively negotiated complex software licensing agreement with an
international development partner, brought project in one month early, 60%
under budget, with a project ROI of 1,000%.
Ÿ
Produced You Don't Know Jack Censored,
a "Kids" version of the original "Teen" title, edited and
rebuilt for OEM sale into the home. Tightly coordinated internal marketing and
production creatives (writers, C++ programmers, animators,
sound technicians), external
distributors and the Entertainment Software Ratings Board, resulting in
acceptance by IBM and Gateway 2000 for CPU bundle distribution of over 300,000
units, with incremental revenue of $500,000.
Ÿ Managed
custom screen saver development. Strongly defended existing licensing contract
with Broderbund for the Myst screen saver against their attempts to
reduce the royalty rate, preventing loss of $100,000 cash payment due.
Ÿ Managed
overseas teams and produced the localization into Europe and Japan of After
Dark 4.0.
Sanctuary Woods Multimedia San Mateo,
California 1994 - 1995
Project Manager
Ÿ
Managed localization for Buried in
Time and Lion, i.e. the
translation of American built computer game into six Major European and Asian
languages. Managed multiple remotely located teams,
domestic and offshore: marketing in San Mateo, programming in Portland and San Diego,
republishing in London and Tokyo. Delivered all translations on time and for a total
cost of $100,000.
·
Recruited, trained
and supervised 4-person beta/play-test team for Buried in Time.
·
Managed contracting
and installation of T-1 lease line Internet service for first-time-to-company
World Wide Web home page, FTP file service and email to the desktop.
Education
Project Management
Institute,
PMP certification earned March
2011
University of California, Davis Davis, California 1994
MBA - International Marketing and Finance
Erasmus University Global Management Semester – Rotterdam,
The Netherlands 1993
Princeton University Princeton, New
Jersey
BA - Latin American History 1985
South American Urban
Semester - Bogotá, Colombia
Additional Competencies:
Ÿ
Highly proficient
in use of Salesforce.com, Microsoft Project, Office and Windows
applications/OS; and in maintenance of all hardware systems/subsystems built
around x86 architectures: chipsets,
motherboards, storage devices, power supplies, networking cards and diagnostic
toolkits.
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