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Leslie P

 (310) 745-4953 • leslie_p57@yahoo.com

eCommerce Project Manager

Highly accomplished executive offering 10+ years of documented achievements in:

Web Product Life Cycle Management • Project Management • ,Web Design

 Website Evaluation  • eCommerce Business Systems Analysis • Requirements Gathering

 Financial & Budget Management • Blended Onshore/Offshore Service Delivery Strategies • Change Management Account Management • Policies, Procedures & Standards Development • Vendor & Contract Management

Team Building, Training & Leadership • Customer & Partner Relationship Management

Strength in defining technology vision and roadmap, evaluating and aligning eCommerce investments with enterprise value chain, and driving the delivery of advanced technology solutions to achieve strong ROI and TCO.

Successful in creating, revitalizing, and optimizing eCommerce, services, processes, and teams to achieve results and facilitate growth. Expert presenter, negotiator, and facilitator; skilled in partnering with customers, business, partners and management to identify needs and implement solutions to drive competitive growth.

Natural communicator and leader with strong motivational skills and ability to build, produce and succeed. Proven ability to recruit, train, mentor, and guide high-performance teams sharing common visions and goals. Skilled in establishing and enhancing relationships with people of all ages and multi-cultural backgrounds.

Areas of Expertise

Web Product Life Cycle:             Pre-Production – Production – Maintenance – Evaluation

project management (PMI):         Project Brief/Charter – RAM – WBS – GANTT – Risk Mgt

                                                            Budget Spreadsheet – Scope Mgt – Time Mgt

requirements:                          Commercial – Creative – Technical – Content

Wireframes  – Storyboard – Use Cases – Prototype Creation

Management of:                        Site Builders – Editors – Graphic Designers – IT Developers

Audience Test Groups – Off Shore Developers – Client Expectations &

Relationship

Presentations to:                    ’C’ Level Executives – Client Stakeholders – Pre-Sales

                                                            Responses to RFI, RFQ, RFPs

methodology:                             Agile / Scrum – Rational Unified Process – SDLC – ITIL

                                                            Product Lifecycle

Technical:                                ERDs – Relational DB design – Web Architecture – Test Plans / Scripts

LAMP: LINUX, APACHE, – MySQL, PHP / PERL

Professional Experience

Altrion Trading Group. – W. Los Angeles, CA                                                                                           2009 –  2011

As an investor and as an acting CTO, established practices and procedures to maximize Infrastructure uptime for this start-up Hedge Fund company. Implemented PMI Project Management best practices for  the creation of the Altrion website.

Partner/Investor & Project Manager

Successes & Achievements:

♦         Project Managed the creation of the altrion.com website creating:

Project Charter; GANTT chart; WBS; Budget Spreadsheet; RAM; Risk Log; Issue Log; Status Reports.

♦          Conducted needs assessment using:

Use cases; Content Map; Wireframe mockups;

♦         Gathered the: Creative, Technical and Content requirements;

♦         Managed a team of 8 contract developers for the build phase of the website.  

♦         Implemented Client/Server infrastructure in Los Angeles and San Francisco and maintained 97% uptime during business hours for 200 users.

Toyota Motor Sales USA, Inc. – Torrance, CA                                                                         2000 – 2009

Built an impressive record of achievements through a series of increasingly responsible positions for this US-based sales, distribution, and marketing unit for Toyota Motor's, Lexus, and Scion brands.

IT Manager / Acting Business Process Manager (2005 to 2009)

Promoted to drive the documentation, standardization, and optimization of processes, tools, and methodologies within the eDelivery Organization to drive operational excellence.

Provide leadership and framework to actively identify process improvement needs and resolve critical issues in the eDelivery organization (responsible for scion.com). Partner with business and leadership teams to evaluate existing website, for financial and business impacts, and prioritize and initiate process transformation efforts. Design workflows, measurement and reporting systems; and create documentation to enhance the communication and adoption of processes. Train and mentor teams on Product Life Cycle Management; Requirements Analysis;  System Development Life Cycle (SDLC).Project Management Institute (PMI) techniques.

Successes & Achievements:

♦         Coordinated sourced Vendors: DYG, GfK Roper, and Pew Internet to formulate formal marketing strategy that included: creating an attractive environment for users to spend time; meet others; share stories (Blog) and download content (Video). Emphasis on two-way dialog so the community may state what they like, what they don’t like, what they need.

♦         Built and managed a cross functional team of: Sales; Strategic Planning; IT (including offshore developers); to deliver social networking portions of scion.com, ‘on time’, ‘on scope’ and ‘on budget’.

♦         Project managed the requirements gathering, design, build and post launch maintenance of scion.com.

♦         Gained a high level knowledge of PHP and MySQL.

♦         Designed website look, feel and functionality using Visio for Wireframes and site architecture.

Toyota Motor Sales USA, Inc. – Torrance, CA (continued)

eDelivery Project Manager (2003 to 2005)

Selected to plan, track and ensure the appropriate and on-time delivery of key projects to automate and integrate core business operations for the eDelivery Organization.

Accountable for overall success of multiple, simultaneous projects, from initial functional specifications through implementation and problem resolution. Collaborated extensively with teams, users, and management to identify business needs and implement successful solutions. Monitored all aspects of projects; and delivered status reports to team members, management, business stakeholders, and partners. Managed risk assessment, issue resolution, and change management initiatives. Led teams of up to 15 and projects valued up to $10 million.

Successes & Achievements:

♦         Formalized the Product Lifecycle: Pre-Production; Production; Maintenance; Evaluation as applied to website development. Method provided a roadmap from vision through implementation.

♦         Managed the deployment of infrastructure to support the rollout of the enterprise-wide Electronic Time Reporting system to 5,000 employees.

♦         Pioneered the use of QA ’check lists’ used during the project development life cycle, which built in quality rather than making it an afterthought.

♦         Recognized for driving the delivery of 4 large-scale, high profile projects, on time, on budget, on scope, and with high customer satisfaction. Gained experience in: Website design; Website Maintenance and Management; Vendor selection and Contract negotiations for Webhosting.

Relationship Manager (2000 to 2003)

Recruited to newly established internal Technology Consulting team to define and implement effective solutions to turnaround failing service delivery operations within the Production Services and e Delivery Organization

Given full accountability to evaluate, recommend, and drive the introduction of new technologies, processes, and standards to enhance the delivery of solutions and improve communication with business across Product Quality Legal Department, Toyota Customer Service, North American Parts Organization, and AirFlite subsidiary. Conducted a complete assessment of service delivery operations; identified issues; and drove the implementation of best practices and methodologies to increase the on-time delivery of key projects and enhance overall business confidence. Managed 5 direct reports; and cross-functional teams of up to 20.

Successes & Achievements:

♦         Credited with turning around and aligning Service Delivery group as a strategic partner to the business.

♦         Led the creation of strategic direction of IT to ensure alignment with business objectives, and creation of scorecards for customers, sales and profits.

♦         Instituted engagement management processes based on PMI best practices, standardizing project scoping, requirements gathering, team formation, and communication and reporting strategies, increasing project deliverables by 50% within 2 years.

♦         Sponsored the utilization of ITIL methods for service support and delivery. Instituted internal SLAs between IT and end users, enhancing the availability of mission-critical systems.

♦         Established business owners to fund, champion, and embrace proposed new development and system enhancements projects.

Jacobs Engineering Group – Pasadena, CA                                                                              1997 - 2000

Y2K Program Manager / Team Leader

Earned promotion following successful tenure as Project Lead for this construction and civil engineering firm.

Promoted out of team of 5 and given full accountability to plan and manage Y2K compliancy efforts to ensure minimal disruption to 400 users across 7 locations. Created RFIs, RPQs, RFPs, SOWS and SLAs; evaluated and established relationships with key vendors; negotiated contracts; and oversaw the appropriate testing, upgrade, and enhancement of systems, applications, and network and desktop environments. Held complete oversight for team of 5 Consultants, and 20 employees.

Successes & Achievements:

♦         Defined strategy; built team; and drove the complete remediation and upgrade of all client-server and Mainframe environments with zero interruption to business operations.

♦         Championed the establishment of Disaster Recovery and Business Continuity Plan, to ensure optimal uptime of key systems in case of disasters.

♦         Successfully structured and negotiated vendor contracts valued up to $6 million.

Health Net HMO – Woodland Hills, CA                                                                                         1994 - 1996

Project Leader / Acting CTO

Recruited and given full leadership, decision-making and negotiating accountability to establish and manage an IT organization to support newly established HMO business.

Functional areas of accountability spanned staffing and training, technology needs assessments and solutions, project management, budget planning and monitoring, network and system security, systems development and implementation, technical support, contract negotiations, and vendor and user relationship management.

Successes & Achievements:

♦         Credited with establishing organization’s 1^st IT Department for Health Net Life Insurance Co., including shared vision, mission and goals.

♦         Oversaw the selection, purchasing, installation, and management of all hardware and software to support business operations.

**  Previous Experience **

Senior Systems Analyst – Aurora National Assurance Co., LIFE INSURANCE 1992 – 1994

Senior Programmer Analyst – The Zenith, WORKERS COMP INSURANCE 1991 – 1992

IT Consultant – Arthur Anderson, IT CONSULTANT, 1985 – 1991

Programmer – Laing & Cruickshank, STOCK BROKER, 1981 – 1985

 

education

Bachelor of Science in Computer Science

Northeast London Polytechnic, London, England

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