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KANAKA RAJA                                       

      raja@gmail.com

                         +919876543210

CAREER OBJECTIVE

To be in a position that calls for handling entire responsibility of a multi-national Organization with major responsibilities
that will effectively utilize my communication, leadership, and organizational skills to its growth and development through smart work and dedication in the field of SAP as CRM FUNCTIONAL CONSULTANT where I can share and enrich my knowledge.

Work  Summary

 

·        SAP CRM consultant with 3.8 years of experience in implementation and support of SAP CRM in Techintoit.

SAP CRM Skills

Configuration Skills-

• CRM Sales-Opportunity Management, Activity management, Quotation and sales order management. Partner determination, Text determination, Action profile, Status management, Organization determination, Incompleteness check, Billing, Pricing.

• CRM Service- I base, Service request, Service order, Service contract, warranty climes.

• CRM Marketing- Lead Management, Segmentation, Campaign Management, Product proposal, Personalised mail, Survey suit.

·        Web UI-  UI configuration (Brole, Nav bar customization, technical profile) and transaction launcher.

·        Middleware- initial load, delta load of business objects, condition objects, customizing objects.

·        Initial load monitoring, b doc monitoring.

•  

Work Experience

  Working as SAP CRM functional consultant in Techintoit  from       

      Aug- 2011 to till date.

Project Details                              

Client                           :          Tech Mahindra (November 2013 to till now)               

Role                 :           Team Member (Support)      

Environment               :           My SAP CRM

Business Areas          :            CRM

Responsibility            :           SAP Consultant (SAP CRM)

Responsibilities/Deliverables:

·  Handling various tickets of client’s issues, Ticket resolution as per priority.

·  Maintenance of Organization Determination Rules and Territory Levels due to dynamic       situations during support.

·  Change in User Roles & Authorizations for managing access controls.

·  Customized New Marketing Planning, Basic campaign configuration, Delta issues raised by the client.

·  Configured the Personalized Mail Forms and change the Lead Management workflows.

·  Solved various issues in the Marketing Department.

·  Solved issues in Involved in configuration and customization of Agent Inbox, Interaction Record, CIC Web client profile, Business Transaction profile, Involved in concepts Navigation Bar, Transaction Launcher.  

·  87.3 % SLA was achieved with 81 Medium priority tickets closed within Stipulated SLA with >80% accuracy.

·  Adding new Users in organization model.

·  Involved in sanity and regression testing.

·  Involved in preparation of CRB Documents.

·  TT/SR related to Application and data related.


Achievements:

·  Received client appreciations for operations support.

·  Resolved more than 250 tickets/Support messages of Medium and low priorities.

·  Awarded as a best team member for resolving more than 87.3% real time production issues in Q3FY13.

·  I have developed Excellent working relations with clients.

·  Resolved 87.3  percent real time production issues within SLA.

·  Implementation experience- In Sap CRM.

·  Involved in one life cycle implementation and two support projects.

                                                                                                                                                       

Project Details

                                   

Client                          :           Philips India (Aug 2011to November 2013).

Role                            :           Team Member  (Implementation)                                             

Environment               :           My SAP CRM.

Business Areas          :           CRM

Responsibility            :           SAP Consultant (SAP CRM)

Responsibilities/Deliverables:

·        Evaluated SAP CRM system.

·        Customized the master data that includes, organizational structure, Business Partners, Products, and created territory management.

·        Facilitated in design and implementation of Organization model.

·        Performed the required customizing settings for Partner processing and activity management.

·        Worked on segment builder and business partner segmentation and created different target group.

·        Created marketing attributes and attribute sets. Assigned attribute sets to business partners.

·        Created Marketing plans and Promotions.

·        Configured campaigns, campaign types, campaign elements and assigned target groups.

·        Assigned Product proposals to Particular campaigns.

·        Maintaining Customizing settings for Campaign Automation, Campaign Execution process.

·        Configuration of service order management such as service order quotation, service employee resource planning, service confirmation processing.

·        Customized service agreements, service contracts, service level agreements.

Customizing warranty claims.

Educational  Background

2008-2011 Graduation in B.tech Mechanical from Nagarjuna University 

2004-2007 diploma in mechanical from vja govt polytechnic college.

 Technical skills

 : SAP CRM 7.0 and EHP1

 : Packages: MS-Office.

  : Ticketing Tool : SM9 (HP Service manager), Bug Tracker.

Personal Details

Marital Status: Single

DOB:               27/06/1991

Language:        English, Telugu

Address:           Hyderabad.

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