Information Developer & Technical Writer Resume Format in Word Free Download

Sample Template Example of Beautiful Excellent Curriculum Vitae / CV Format with Career Objective, Job Profile & 20+ Years Work Experience for MBA with ME Professional in Word / Doc / Pdf Free Download

Name: Sunita S. M.E., M.B.A.

303, AG2, Sneka Gardens, 3^rd main road, BHEL Nagar, Medavakkam koot road, Chennai, 600100 Email: Sunita@yahoo.co.in, Mobile: 09876543210

Objective: To serve our esteemed organization utilizing knowledge with skills.

Expected CTC: Negotiable

Current Status: Unemployed

Notice Period: 15 days

Employment Mode: Contract 3 months and above, Fulltime Permanent positions most preferred

Location: Anywhere Coimbatore, Chennai, Pondicherry (Most Preferred)

Work Timings: 5 am to 11.30 pm flexible, Regular/Aus/UK/Day shifts preferred.US shifts please excuse me.

Summary: A writer and a training professional with 20 years experience

Type of organizations: InfoTech, Consultancy, BPM, BPOs, LPOs, KPOs, Media and Publishing

Department: Human Resources / Operations / Software Delivery

Process Function: Training, Talent, Learning and Development, Delivery, Teaching, Education, Counseling,

Functional skill Area: Training, Writing, Editing, Proofreading, Support (Chat, Voice, email)

Order of Preference: 1. Writing, 2. Teaching and Training, and 3. Technical Support

Core Verticals: MIS-ERP-CRM, Hardware, Networking and Network Security, BFSI, Education Management

Career Level: Mid- Senior Level / Low Executive Level

Career Range: Assistant Manager, Manager, Senior Manager

Specialties/Core Competency: Technical Communication, Learning and Development, Training, Key Subject Matter Expertise, Technical Writing, Scientific Writing, Instructional Design, Training, Marketing Communications, Brand Management, Article writing, SEO article writing , Writing columns and speeches for CEO and MD and other senior executives, CSR , Blog writing, Web Content writing and Management, Social and Corporate research report, Creative writing ,Copy writing, Captioning and taglines, Business proposal writing, Capability and Expertise doc Strategic Communication Planning, Internal Communication, Anchoring and Event Management, PPT Presentation, Software/Hardware Documentation, Policies & Procedures, Operator Manuals, Lab Trials documentation, User Guides, On-line Documentation, Web Content, On-Line Help, Advertisement Copy, Press Releases, CBT, Training Development, Training Delivery

Synopsis:

· An ideal candidate for Training (IT, Communication, Product and Process) and Technical Documentation (Product or Process) / HR / Facilitation / Instructional Designing / Learning and Development / Content / E-learning and Assessment Divisions / Departments.

· A strong candidate with Masters Degrees in English linguistics Translation, Journalism, International Business, Marketing and Engineering.

· A good testing and product management person with exposure into Manual testing, Quality Assurance and Product support.

· A good Instructional Designer, Technical Writer and Trainer for practical usage (How to / Using Series) and Awareness / Know About Series in the form of Instruction Led Training and Electronics Led training (E-Learning) in learning space in IT Hardware, Networking and Internet Security , MIS-ERP-CRM, BSFI and Education Management Verticals.

· Could provide Interactive advisory using collaboration platforms like Linkedln, facebook, Twitter, Orkut, Google plus, Jiveon, You Tube, Foursquare, Myspace, Zynga, Ning, Meetup, Elgg, Digg,Flickr, Simplyhired, Pinterest, Tumblr , Digg it, Reddit, Delicious, StumbleUpon, Siliconindia.com,Apnacircle.com and Causes.com, Creating invitations on collaborative sites, creating surveys, writing about the survey results and teaching using Skype, WebEx and Gurukul online.

· Could produce Online content, Marketing Communication, Wiki content, Market research content, SEO content, Content for Blogosphere, Content improvement of the web site, Web site review, Web materials, Magazine articles (print and e-zine), Newsletters, frequently asked questions, White papers, Datasheets, Brochures, CD covers etc.

Product and Process Documentation

1. Banking and Financial Institutions documentation

2. Cloud, Networking and Security documentation

3. SAP HCM Implementation documentation

4. NMS / EMS Product documentation

5. Industrial Design and process documentation

6. Quality Assurance, Certifications and Standardization documentation

7. Online Marketing Support documentation

8. Enterprise Application security documentation

Training packages with key modules:

1. Introduction to Vision plus Training

2. Mainframes introduction and Operating systems MVS

3. Introduction to IBM COBOL programming

4. Introduction to IBM DB2 programming

5. Introduction to IBM PL/1 programming

6. Introduction to IBM CICS programming

7. Introduction to RPG COBOL and AS400

8. Basic Understanding of SAP R/3

9. Learning MBA Insurance

10. IRDA Financial Consultant Exam preparations (IC 33- Life Insurance)

11. IRDA Financial Consultant Exam preparations (IC 34- General Insurance)

12. Certificate in Insurance Salesmanship (CIS)

13. Certificate in Foundation of Casualty Actuarial Science (Non-Life)

14. Pre-licensing test for Insurance Surveyors on behalf of IRDA)

15. Learning Digital Marketing

16. Introduction to Digital Electronics

17. Introduction to Operating Systems and Distributed Computing

18. Understanding networking and network Security

19. Novell Netware 3.12 complete

20. A+ Exam Preparation

21. CCNA Exam Preparation (Networking Essentials)

22. MCSE Exam Preparation (Installing, Configuring, and Administering Microsoft Windows NT Professional)

23. MCSE Exam Preparation Installing, Configuring, and Administering Microsoft Windows XP Professional

24. RCHE Exam Preparation Red Hat Linux System Administration RH-12x: System Administration

25. RCHE Exam Preparation Red Hat Linux System Administration RH24x: Troubleshooting

26. DOS and PC servicing

27. Learning LAMP

28. Introduction to Embedded Systems, DCS and Programmable Logic Computing

29. Learning Auto CADD with Auto lisp

30. Learning ORCAD PCB Design

31. Learning soft skills and Personality development for employability

32. Learning Risk, Security, Human Resources Policies and Procedures

33. Learning Sales Function

34. Learning BPO Essentials Communication training

35. Learning BPO Essentials Technical Training

36. English Language Training for competitive examinations

37. English Language Training for High school students K6 to K12

38. English for Special Purpose for writers

39. Retail IT courses

40. Learning Project Management online using Webex, Skype and Gurukul online

41. Introduction to Intellectual Property Rights and Patents

Teaching subjects with Syllabi:

1. Computational linguistics

2. Human language technology

3. Machine learning

4. Natural language processing

5. Ontology and semantic web

6. Artificial intelligence

7. Soft computing techniques

8. Information retrieval techniques

9. Data warehousing and data mining

10. Text mining

11. Operating systems

12. Information Security

13. Computer Networks

14. Network Security

15. Linear Integrated Circuits And Applications

16. Digital Logic Circuits

17. Microprocessors And Micro Controller

18. Computer Networks

19. Computer Architecture

Writing Work Experience Summary:

1. Technical writing (60 months)

· June 2012 – Till Now, Level :4 Information Developer, LIQVID eLearning Services Private Limited, NOIDA, - 6 months

· Oct’2011– March 2012, Level :4 Senior Technical Writer and Trainer, ICON Center for Training and Career Advancement, Chennai - 6 months

· Apr’2010 – Sep 2011, Level :4 Senior Technical Writer, Health Plan Systems India private Limited, Chennai -15 months

· Aug' 2009 – Mar’2010, Level :4 Technical writer, Mphasis Infrastructure Services (Fortify Infrastructure Service Limited) (R and D) [now Mphasis, HP], Pune - 8 months

· Dec’ 2005 – June 2006, Level :5 Assistant manager documentation , Accel Frontline Limited (products division), central Chennai - 7 months

· July’ 2005 – Nov 2005, Level :5 Assistant manager Technical documentation , Riversand Global Technologies (P) Ltd, Bangalore - 5 months

· Jun' 2004 - June’ 2005, Level :3 Technical Writer, Comodo Security Solutions Private Limited (R and D), southern Chennai - 13 months

2. Educational Management Training and Documentation (126+32=158 months):

· Aug’ 2008 - Jan’ 2009, Level :8 General Manager Technology, ProEd Training Private Limited, Bangalore – 6 months

· July’ 2006 – May 2007, Level :8 Technical Director Training, Microtech Computers Private Limited, Chennai - 12 months

· May ' 2000 – June ' 2002, Level :8 Technical Director Training, Microtech Computers Private Limited, Chennai - 24 months

· May '92 - May'99, Level :3 Senior Systems Administrator and Trainer, BDPS Software Limited, Chidambaram, (far south of Chennai) - 84 months

Professorship (32 months)

· Feb’2009 – July’ 2009, Level :6 Assistant Professor, Computer science department, SAMS College of engineering and technology, Chennai – 6 months

· June’ 2007- July’ 2008, Level :6 Assistant Professor, Computer Science department (after M.E.), Rajiv Gandhi College of Engineering and Technology, Pondicherry – 14 months

· Jun'99 - May'2000, Level :4 Digital Electronics Lecturer, Electrical and Electronics department (after B.E.), Jaya Engineering College, western Chennai - 12 months

3. Technical Support [BPO] Experience (6 months)

· Feb' 2013 – Apr’ 2013, Level :1 Consultant (AT & T Semi Voice process), Sutherland Global Private limited, Chennai - 3 months

· Nov' 2003 - Jan’ 2004, Level :2 Senior Help Desk Engineer (Dell process), Sutherland Global Private limited, Chennai - 3 months

Work description:

Technical writing (60 months)

· June 2012 – Dec 2012, Level :4 Information Developer, LIQVID eLearning Services Private Limited, NOIDA, - 6 months

· Oct’2011– March 2012, Level :4 Senior Technical Writer and Trainer, ICON Center for Training and Career Advancement, Chennai - 6 months

· Apr’2010 – Sep 2011, Level :4 Senior Technical Writer, Health Plan Systems India private Limited, Chennai -15 months

· Aug' 2009 – Mar’2010, Level :4 Technical writer, Mphasis Infrastructure Services (Fortify Infrastructure Service Limited) (R and D) [now Mphasis, HP], Pune - 8 months

· Dec’ 2005 – June 2006, Level :5 Assistant manager documentation , Accel Frontline Limited (products division), central Chennai - 7 months

· July’ 2005 – Nov 2005, Level :5 Assistant manager Technical documentation , Riversand Global Technologies (P) Ltd, Bangalore - 5 months

· Jun' 2004 - June’ 2005, Level :3 Technical Writer, Comodo Security Solutions Private Limited (R and D), southern Chennai - 13 months

Tech writing, Manual Testing, QA Skills: Good Analytical skills, good understanding of testing methodology and defect reporting process, familiarity in client server applications, knowledge in SDLC, creation of test case scenarios, reviewing functional and technical specifications to develop test plans, test scripts for functional testing, product testing, regression testing, and load testing, validating system response, Schedules. Draft, verifying business requirements with SRS, Creation / management of bug lists using Bugszilla, code walkthroughs and reviews for documentation standards and client style guides and standards including directory structures, file naming conventions, nomenclatures and Transition.

Relevant Technology in Writing: JAVA,HTML,XML, PHP, PageMaker, Illustrator, In design, CorelDraw, photo shop, Microsoft publisher, Ms FrontPage, Scripting (VB and Java Script), Tex, Latex , MS Visio, Adobe Quark Express, illustrator, Indesign, Adobe Frame Maker, Adobe Robohelp, Moodle, Articulate, Text aloud, Ms power point, MS Project, Ms word, Ms excel, Author IT, Webworks Publisher, Arbor text, Acrobat Professional, Captivate, Adobe Presenter 7, Macromedia Freehand, Camtasia Relay 4.0 Audio and Video recording, Jingpro / Snag IT, Screen Flow, web work publisher, Screencast.com, easyDITA, Lectora publishing suite, Doct-To-Help, Demos using Demoworks

Standards: Aeronautical documentation standards (ATA 100, ATA iSpec 2200, AECMA 1000D, S1000D), IETM (Interactive Electronic Training Manual), DITA Darwin Information Typing Architecture, SCORM Sharable Content Object Reference Model elearning LMS standards, Section 508 E-learning compliance standard. Air force E-publishing standard (MIL-STD-38784, Standard Practice for Technical Manuals

Relevant Education: Bachelor of Business Administration, Bachelor of Engineering [EEE] ,Master of Foreign Trade (International Business), Master of Business Administration [Management Information systems and Marketing] , Master of Engineering [CSE], Master of Philosophy [Software Product Marketing: Effectiveness of Micro ERP], Master of Arts (Mass communication and Journalism), Post Graduate Diploma in Instructional Technology, Master of Arts [English Linguistics Translation Studies), (PhD in computational Linguistics)

Product and Process Documentation

1. Banking and Financial Institutions documentation

Key content: Single Sign on implementation for mobile and internet- papers and product demo for Templeton USA, Branch automation for Cooperative Banks in India, Bangladesh, Kenya and Nigeria. Anti Money Laundering white paper, Basel II Risk / Exposure Management Banking solution white paper, Swift subsystem support for banking, Branch automation system, ETL extraction software for banking, Best B banking ERP, SSL and SET security for banking and Card Industry, Private Banking MIS, B2B publications on Payment gateways for Banking with analysis on similar products like MGPay, EBay and others. Proposals, RFQ, Whitepapers on Automatic Clearing House operation for third party operations for banking, medical insurance (life and dental claims)

2. Cloud, Networking and Security documentation

Key content: Incident , Request , Change and Transitions Dash board maintenance software (eProsys),Managed Services Networking Solutions software (Net Relations), Anti spam, antivirus, content filtering, Xbox, SAML, Identity assurance, IPSEC VPN, SSL VPN, Access Control Appliance (IPSec), Virtual Firewall (Cloud Firewall), Command Line Interface Manual , SNMP documentation, Ciphering / Encryption and Deciphering on Cloud, Key stores, key values, Cipher suites, SSL, RSA, DES, CBC, SHA, RC4_40, MD5,DHE,Digital Signature, ECDSA, Kerberos, SRP, PSK, Single Sign on, ,Single Sign on, Cloud user and profile provisioning Implementations, Application Security, Wireless and Mobile Security, Internet and Network Security, Malware and Hardware Security, Compliance and Policy, Identity and Access Management, Data Loss and Recovery, ITIL, COBIT and ISO 27001security frameworks, Linux administration

3. SAP HCM Implementation documentation

Key content: SAP HCM core documentation of all the five modules: Organizational Management, Personnel Planning & Development, Personnel Management, Time Management , Payroll Accounting( pay slip generation, wage type, pay roll structure, payroll organization, Drivers and reports form 3A,5, 6,6A,7,10,16,24, professional tax returns, printing, post payroll check) , HCM – FICO integration (GLs, Funds center, cost center) and Employee Self Service module documentation.

4. NMS / EMS Product documentation

Key content: IPSEC VPN, SSL VPN, Access Control Appliance (IPSec), Virtual Firewall (Cloud Firewall), Command Line Interface Manual, SNMP documentation.

5. Industrial Design and process documentation

Key content: Standard operating procedures, CAD Drawing Documentation, Operation Manual Explanation in local Language (Foreign Language / English to Tamil), Localization / Language Softening of procedure codes to ITI / Layman Level

6. Quality Assurance, Certifications and Standardization documentation

Key content: Documentation on maintenance management, process and Certifications presentation, white paper on HIPAA and HL7(privacy, security on claim and grant for Life, Dental, transport segments),COBIT Control Objectives for Information Technology, ISMS, ISM3 (Information security Maturity model) , Deming cycle (Plan-Do-Check-Act),BS7799,ISO/IEC 27001:2005, ISO 17799 or ISO/IEC 27002:2005, ISO/ IEC 27005:2008 Risk Management system, ISAE 3402[International Standard on Assurance Engagements ISAE 3402] / SSAE 16 [Statement on Standards for Attestation Engagements (SSAE) 16] / SAS 70 [Statements on Auditing Standards (SAS) 70 ](Information Security Compliance), ISO 22301 for Business Continuity, ITIL and ISO 20000 / BS 15000, ISO,CMM,RMM,BASEL II RISK MANAGEMENT, COBIT Control Objectives for Information Technology, ISMS, ISM3 (Information security Maturity model) , Deming cycle (Plan-Do-Check-Act),BS7799,ISO/IEC 27001:2005, ISO 17799 or ISO/IEC 27002:2005,ISO/IEC 27005:2008 Risk Management system, ISO,CMM,RMM,BASEL II RISK MANAGEMENT and BANKING and Financial Industry SECURITY RISK

7. Online Marketing Support documentation

Key content: For management of key marketing channels including: SEO, paid search, affiliate marketing, media, email marketing, cooperative marketing, comparison shopping engines, and social media. Lead generation, Online Marketing, SMS Campaigns, interactive advertising, Online Ads, blogging, blog advertising, Portals and Email, blogs, online publications and web events. Designed and developed information solutions for internal Client. Creating and managing content for illustration at key industry events like NASSCOM. Writing for upcoming Event participation, trade fairs, Industry trade shows, display gatherings, edited participatory text, and B2B content for publishing. Edited Event invitations, data mailers, email mailers, pamphlets, wall hanging materials for event, participated in event organizing team. Participated in email and SMS, campaigns, negotiated with email id database vendors, collected emails, categorized email id, removed duplicate or redundant id s from the list, worked with mass mailing and mass SMS campaigner software vendors. Writing the customer view program, developing and disseminating success stories, testimonials, datasheet, fact sheet etc. through a variety of channels. Concentrate on content Reuse, testing and implementation and writing the company’s positioning and key messages for Inbound and outbound marketing and communications.

8. Enterprise Application security documentation

Trustix Antivirus, Trustix Anti spam, Trustix core Linux, Trustix CP++ and Trustix Xbox Gateway Appliance, identity and access control, access management, cryptography, Vulnerability Assessment, public Key infrastructure, RSA secure ID, firewall operations automation, Security Operations Center, Mobile commerce and Ecommerce security, Intrusion Detection and Prevention Systems, Deep Packet Inspection , Content Filtering, Internet, Telephony VoIP, Data Center and IPTV Security, Ciphering / Encryption and Deciphering on Cloud, Key stores, key values, Cipher suites, SSL, RSA, DES, CBC, SHA, RC4_40, MD5, DHE, Digital Signature, ECDSA, Kerberos, SRP, PSK, Single Sign on, Salesforce.com ,Single Sign on, Cloud user and profile provisioning Implementations. Application Security, Wireless and Mobile Security, Internet and Network Security, Malware and Hardware Security, Compliance and Policy, Identity and Access Management, Data Loss and Recovery, HIPAA and HL7(privacy, security on claim and grant for Life, Dental, transport segments), High availability, Incident, response and change systems, ITIL framework awareness and Clearing house Key handling. Written on ISO 27001 IT security and compliance and ITIL framework guideline, SOP, Metrics, Performance parameters and other quality oriented documentation, product, quantifiable deliverable specification writing. Written few documents on ISO 27001:2005 (Information Security), ISO 20000:2005 (IT Service Management), ISAE 3402 / SSAE 16 / SAS 70 (Information Security Compliance)

Technical writing (60 months)

SAP HCM Technical Writer (6 months)

· Payroll Client: ICON Center for Training and Career Advancement, Chennai

· Deployment Client: Cavinkare Private Limited

· Role: SAP HCM Consultant

· Period: Oct’2011– March 2012 (6 months)

· Product Name: SAP HCM Implementation

· Responsibility: SAP HCM core documentation of all the five modules: Organizational Management, Personnel Planning & Development, Personnel Management, Time Management , Payroll Accounting( pay slip generation, wage type, pay roll structure, payroll organization, Drivers and reports form 3A,5, 6,6A,7,10,16,24, professional tax returns, printing, post payroll check) , HCM – FICO integration (GLs, Funds center, cost center) and Employee Self Service module.Designed and developed for requirements documentation, User Manuals, Administration Manuals and Installation Guides for Cavinkare private Limited

· Elizabeth (Senior Trainer/Faculty at ICON Center for Training and Career Advancement) managed me “Sriram is a highly organized technical writer/documentation manager. He gives 100% to the task at hand and works well with other members of the team. He has been extremely competent in the development of SAP user guides for a major Chennai corporation. I highly recommend Sriram for any technical position - writing, teaching or project management”. January 5, 2012

· Other Training: Basic Understanding of SAP R/3, Learning Risk, Security, Human Resources Policies and Procedures, English Language Training for competitive examinations, English Language Training for High school students K6 to K12, English for Special Purpose for writers

Information Developer (6 months)

Banking Software Products documentation:

· Payroll Client: LIQVID eLearning Services Private Limited, NOIDA

· Deployment client: Scope International, Chennai

· Period: June 2012 – July2012 (1 month) + other assignments (5 months)

· Role: Information Developer

· Multiple Banking Products (Global Payment, Branch Automation, Private Banking and Core banking),Banking and Financial Institutions documentation, Industrial Design and process documentation.

· Other Training: Learning MBA Insurance, IRDA Financial Consultant Exam preparations (IC 33- Life Insurance),IRDA Financial Consultant Exam preparations (IC 34- General Insurance), Certificate in Insurance Salesmanship (CIS), Certificate in Foundation of Casualty Actuarial Science (Non-Life), Pre-licensing test for Insurance Surveyors on behalf of IRDA), Learning Digital Marketing, Learning Sales Function

Senior Technical Writer (15 months)

· Period: Apr’2010 – Sep 2011

· Company: Health Plan Systems Inc., Chennai

· Client: Internal

· Role: Senior Technical Writer

· Team Size: Individual contributor and with 2 - 5 members

· Dental Insurance Software Products documentation: HPS Clearinghouse is the portal for payers and Providers for transmission of EDI. HPS Clearinghouse receives electronic files (both HIPAA compliant and proprietary) and transmits between Providers of service and Payers. HPS Clearinghouse is fully compliant for Confidentiality and Security in addition to being certified for EDI. The clearinghouse has extensive validation process to validate 4010 and 5010 transaction formats.HPS comprehensive software that incorporates Contribution Management including billing & receipt, Master Contract Maintenance, Eligibility & administration, Claim Processing (Medical, Hospital, Prescription Benefits, Vision, Dental, Hearing and member and dependent administration. The system also has Pre-authorization module, Member service module, Utilization Module, Case Management, Eligibility query, Claim status query and Pre-authorization requests and Disease Management capabilities.

Technical Writer (8 months)

· Period: Aug' 2009 – Mar’2010

· Company: Mphasis Infrastructure Services (Fortify Infrastructure Service Limited) (R and D) [now Mphasis, HP], Pune

· Client: Internal

· Role: Technical Writer

· Team Size: Individual contributor and with 2 - 5 members

· Research on SAML and its Implementation

· Chandra Mohan Sabapathy, AVP - Service Delivery, Fortify IS (colleague) managed me at FortifyIS

“Sriram is highly efficient and effective in preparing and presenting technical content. He is knowledgeable in areas pertaining to Service oriented architecture, databases, application support, data warehouses and Network security. I wish him all the very best in his present job and future endeavors.” June 28, 2010

Responsibilities:

· Implementing complete DDLC Cycle includes:

· Requirement Gathering: Interaction with the Client Project Management Team or End-users for understanding of documentation requirements, and other project related end- user documents.

· Designing: Preparing Documentation and Training Plans, Designing sample of Help Sheets, Quick Reference Guides, Online Helps and other such artifacts as and when demanded by the Customer.

· Development: End-User Documentation – User Manuals, Online Helps, Installation Guide, Administrator Guide and Quick Reference Sheets, Help Sheets ,End-User Training – Training Material, Training Presentations, Module Presentations

· Testing: Online Help Incorporated in the Intranet Websites, Testing of Overall Flow of the Application along with the Verbiage and UI Field Names and Descriptions, Maintenance

· Enhancements: Updating of prepared Documents Post UAT and Implementation for Enhancements/Changes

· Written How to guide, User Manual, Customer specific guide, Installation guide, Customization guide, Administrative guide, Troubleshooting guide, Training materials. Documentation deliverables meet requirements for developmental edits, copyedits, and proofing

· NMS / EMS documentation, Cloud, Networking and Security documentation

Assistant Manager Documentation (7+5=12 months)

· Period: July' 2005 - Nov '2005

· Company: Riversand Global Technologies (P) Ltd, Bangalore

· Role: Assistant Manager Technical Documentation

· Team Size: Individual contributor and with 2 - 5 members

Responsibilities:

· Did marketing support documents, Presales documentation, Technical Communications and Technical support documentation, Training materials , Assisted executives on internal communications, Worked on proposal, sales bid, RFPs document writing and editing. Written and edited user/API/developer documentation and technical artifacts (white paper, or marketing collateral, or web pages or technical reference manuals. Written how to guide, User Manual, Customer specific guide, Installation guide, Customization guide, Administrative guide, Troubleshooting guide, Training materials.

· Product Life Cycle Management software for Detroit Car companies. Customer Engagement software, Supply Chain management software and Billing and tracking solutions software. Product Information touches many business groups across an organization - IT, sales, merchandising, marketing, accounting and more. The precise flow of product data greatly affects the efficiency and success of the entire enterprise. Implementing a Product Information Management (PIM) Solution enables product data collaboration and synchronization across all corporate systems. When supplier, sales and customer information is available enterprise-wide from one repository, a 'Single Truth' - exists and data consistency is achieved. Master Data is the critical information about customers, products, suppliers or similar categories. It is the foundational information used throughout an organization to establish workflow and make key business decisions. When Master Data is correct, consistent and up-to-date across an enterprise, management can achieve a holistic view of its internal operations, partner interactions and customer behaviors. Master Data Management provides the ideal solution to meet this organizational goal and can provide a single source for your organization to centrally control and connect data across your organization. Each of these domains of master data represents information that is needed across different business processes, across organizational units, and between operational systems and decision support systems. In essence, master data defines an enterprise. Companies that can bridge related data across multiple domains will have access to accurate data globally that will ensure their continued success while offering a competitive advantage.

Assistant Manager Documentation

· Period: Dec' 2005 - June '2006

· Company: Accel Frontline Limited

· Role: Assistant Manager Documentation

· Team Size: Individual contributor and with 2 - 5 members

Responsibilities:

· Excellent Campaigner support

· The President Accel Frontline comment about me to my reporting manager as “This fellow is a VP Marketing Material”, he just needs a mentor.

· Badri N Srinivasan, Manager - Quality, Accel Frontline (colleague) worked with me

“Sriram is a detail oriented person with good skills in network management, technical writing and content management. Wishing him the Best for the Future...” November 2, 2010

· Reviewed company’s web presence. Created user-focused content including online assistance, printed manuals, tutorials, graphics, and multimedia. Solved problems related to user-assistance and training. Conducted research, developed and maintained new and existing information solutions for end-users, installers, administrators, and implementers. Performed responsibilities independently with limited coaching and support. Did information development, user studies, information design, information mapping, graphics and multimedia development

· Learned cross-functional skills to develop information for a wide range of customer deliverable. Worked on ITIL and ISO 27000 quality documents. Managed Process / knowledge management documents [QA process, issue tracking documents], Policies and Procedures, Certification and Accreditation activities documentation.

· BestB (banking), AccelUMS (University ERP), AccelProdigy (Education ERP), Fedex HRMS (logistics), BestB (banking) ERP, AccelUMS (University ERP), Accel Prodigy (Education ERP), FedEx HRMS (logistics ERP),IPSEC VPN, SSL VPN, Incident and Transitions Dash board maintenance software (eProsys) and Managed Services Networking Solutions software (Net Relations) and Online Marketing Support documentation.

Technical Writer (13 months)

· Period: Jun' 2004 – July’ 2005

· Company: Comodo Security Solutions Private Limited (R and D), Southern Chennai

· Client: Internal

· Role: Technical Writer

· Team Size: Individual contributor and with 2 - 5 members

Responsibilities:

· Revamping the entire Wikipedia contents for trustix. Rebranded around 10 products in a very short time. Worked collaboratively with other documentation team members to complete tasks such as reviewing peer content, writing product documentation according to departmental guidelines, and development of internal documentation standards and methodology. Coordinate with a team of UK-based documentation team and off shore teams to ensure that all documentation deliverables meet requirements for developmental edits, copyedits, and proofing, copy writing, Copy editing, instructional design and proof reading.

· Written how to guide, User Manual, Customer specific guide, Installation guide, Customization guide, Administrative guide, Troubleshooting guide, Training materials. Managed Product overview, Pilot overview, Re branding documents, Sales force script / conversations, Proof of concept development, and Pilot projects. Benchmarked and helped in competitive analysis of security products. Ensured content quality, content editing, Proofreading, Usability, Auditing and validation. Content engagement on wikis, blogs, and discussion groups for trustix and Enterprise Application security documentation

· Ashure Elbanna, Account Executive, The Comodo Group (colleague) worked with me

“Siram is a professional and polite worker that pays attention to detail and is always on time with his assignments.” October 7, 2009

· Manikyala Rao, Trustix Enterprise Firewall Developer, COMODO (colleague) worked with me “SRIRAM IS A DETAIL ORIENTED MANAGER” November 11, 2007

Educational Management Training and Documentation (126+32=158 months)

· Aug’ 2008 - Jan’ 2009, Level :8 General Manager Technology, ProEd Training Private Limited, Bangalore – 6 months

· July’ 2006 – May 2007, Level :8 Technical Director Training, Microtech Computers Private Limited, Chennai - 12 months

· May ' 2000 – June ' 2002, Level :8 Technical Director Training, Microtech Computers Private Limited, Chennai - 24 months

· May '92 - May'99, Level :3 Senior Systems Administrator and Trainer, BDPS Software Limited, Chidambaram, (far south of Chennai) - 84 months

Professorship (32 months)

· Feb’2009 – July’ 2009, Level :6 Operating Systems Assistant Professor, Computer science department (after M.E. M.B.A, M.F.T, Mphil, M.A. journalism), SAMS College of engineering and technology, Chennai – 6 months

· June’ 2007- July’ 2008, Level :6 Operating Systems Assistant Professor, Computer Science department (after M.E.), Rajiv Gandhi College of Engineering and Technology, Pondicherry – 14 months

· Jun'99 - May'2000, Level :4 Digital Electronics Lecturer, Electrical and Electronics department (after B.E.), Jaya Engineering College, western Chennai - 12 months

Training packages with key modules / Syllabi:

1. Introduction to Vision plus Training

Estimated Training delivery 80 hours, Word document /PPT/ILT / ELT / WBT / Videos Material preparation 1000 hours

Key modules: Credit Decision Management(CDM) - New Account processing, Credit Management Systems (CMS) - Account processing, Collections Tracking Analysis (CTA) - delinquent collections, Account Services Management (ASM) - Customer services, Financial Authorization Systems(FAS) - Financial authorizations, Letters Transaction Systems (LTS) - Letter generation, Security Sub System (SSC) - user access control, Interchange Tracking Systems (ITS) - Dispute tracking, Transaction Management System (TRAMS) - Front end Processor, Merchant Bank Card System (MBS) - Merchant acquiring, Vision Plus Messaging System (VMX) - XML based gateway interface for vision plus.

2. Mainframes introduction and Operating systems MVS

Estimated Training delivery 100 hours, Word document /PPT/ILT / ELT / WBT / Videos Material preparation 1000 hours

Key modules: Mainframes Introduction and Operating systems MVS, Mainframes Multiple Virtual Service, SDSF, ISPF, MF COBOL, VSAM, DB2, JCL, PL1,CICS

3. Introduction to IBM COBOL programming

Estimated Training delivery 200 hours, Word document /PPT/ILT / ELT / WBT / Videos Material preparation 2000 hours

Key modules: COBOL programming, Using Cobol with JCL and VSAM

4. Introduction to IBM DB2 programming

Estimated Training delivery 200 hours, Word document /PPT/ILT / ELT / WBT / Videos Material preparation 2000 hours

Key modules: DBMS, SQL, DB2 programming, Using DB2 with JCL

5. Introduction to IBM PL/1 programming

Estimated Training delivery 200 hours, Word document /PPT/ILT / ELT / WBT / Videos Material preparation 2000 hours

Key modules: DBMS, SQL, DB2, PL/1 programming, Using PL/1 with JCL

6. Introduction to IBM CICS programming

Estimated Training delivery 100 hours, Word document /PPT/ILT / ELT / WBT / Videos Material preparation 1000 hours

Key modules: CICS, COBOL, Using CICS with JCL, VSAM, COBOL and DB2

7. Introduction to RPG COBOL and AS400

Estimated Training delivery 100 hours, Word document /PPT/ILT / ELT / WBT / Videos Material preparation 1000 hours

Key modules: RPG COBOL and AS400

8. Basic understanding of SAP R/3

Estimated Training delivery 5 *100 hours, Word document /PPT/ILT / ELT / WBT / Videos Material preparation 5*1000 hours

Key modules: SAP Overview, MM (material and vendor master , procurement cycle, purchase requisition, Request for Quotation, Quotation, Price comparison, Vendor selection, Purchase order, posting exercise invoice, goods receipt, invoice verification) PPC(Materials master, Bills of Materials, Routing first to final processes, work center, MRP Run), SD(Billing, SD-FICO Integration),HCM(Organizational Management, Personnel Planning & Development, Personnel Management, Time Management , Payroll Accounting( pay slip generation, wage type, pay roll structure, payroll organization, Drivers and reports form 3A,5, 6,6A,7,10,16,24, professional tax returns, printing, post payroll check) and HCM – FICO integration (GLs, Funds center, cost center).

Detailed overview on functional Modules (Material Management, Production Planning, Sales & Distribution, Human Resources, Plant Maintenance, Project System, Finance and Controlling, Quality Management, Warehouse Management)

Introduction to Technical modules (ABAP , Advanced ABAP Cross Applications, Workflow, ABAP Web Dynpro, ABAP- HR, BASIS Administration, Basis Security, Net weaver Administration, Administration [XI, EP, BI, CRM, SOLUTION MANAGER].

Introduction to Advanced concepts ( Exchange Infrastructure (XI), Enterprise Portal (EP),Business Information Warehouse (BIW), Business Objects (BO), Customer Relation Management (CRM ), Supply Chain Management (SCM), Advanced Planning & Optimization (APO),Product Life Cycle Management (PLM), Supply Resource Management (SRM),Master Data Management (MDM), Solution Manager, SAP IS Utilities, SAP Retail, SAP Business One (B1), Statistical Analysis System (SAS)

9. Learning MBA Insurance

Estimated Training delivery 10 *100 hours, Word document /PPT/ILT / ELT / WBT / Videos Material preparation 10*1000 hours

Key modules: Production management, Sales and distribution, Advertisement management, Human Resources management, Strategic management, financial management, Banking and Insurance, Export and foreign trade management, Basic Laws for Management Students, Positive Thinking, Motivational talk and presentation (You Can Do IT), Advertisement Effectiveness and promotion in multiple media space, Basic sales Function for Sales executives, Rural Marketing, IRDA and Insurance product Marketing, Rural telephone connectivity and Digital products marketing, Business Intelligence and effective Reporting, IRDA, Insurance overview, Insurance markets, Insurance types, Actuary science and Insurance plan Pricing, Financial planning, pension plans, Riders in Insurance, Critical illness, Life, Motor ,Liability, Engineering, Rural, Personal accident, Health, Fire and Marine insurance schemes, General Insurance, Insurance documentation, Insurance Act, 1938,GIBNA, 1972,IRDA Act, 1999, Prevention of Money Laundering Act PMLA 2002,Married Women’s Property Act MWP 1874,Foreign Exchange Management regulations 2000, Customer Protection act COPA 1986,Marine Insurance Act, 1963, Carriers Act, 1865, Motor Vehicles Act, 1988, Public Liability Act, 1991, Workmen’s Compensation Act, 1923, Sale of Goods Act, 1930, Indian Stamp Act, Consumer Protection Act, 1986,Claims and Grievance Redressing.

10. IRDA Financial Consultant Exam preparations (IC 33- Life Insurance)

Estimated Training delivery 45 hours, Word document /PPT/ILT / ELT / WBT / Videos Material preparation 450 hours

Key modules: Insurance overview, Insurance markets, Insurance types, Actuary science and Insurance plan Pricing, Financial planning, pension plans, Riders in Insurance, Critical illness, Life

11. IRDA Financial Consultant Exam preparations (IC 34- General Insurance)

Estimated Training delivery 45 hours, Word document /PPT/ILT / ELT / WBT / Videos Material preparation 450 hours

Key modules: Insurance overview, Insurance markets, Insurance types, Actuary science and Insurance plan Pricing, Financial planning, Riders in Insurance, Critical illness, Life, Motor ,Liability, Engineering, Rural, Personal accident, Health, Fire and Marine insurance schemes, General Insurance, Insurance documentation, Insurance Act, 1938,GIBNA, 1972,IRDA Act, 1999, Prevention of Money Laundering Act PMLA 2002,Married Women’s Property Act MWP 1874,Foreign Exchange Management regulations 2000, Customer Protection act COPA 1986,Marine Insurance Act, 1963, Carriers Act, 1865, Motor Vehicles Act, 1988, Public Liability Act, 1991, Workmen’s Compensation Act, 1923, Sale of Goods Act, 1930, Indian Stamp Act, Consumer Protection Act, 1986,Claims and Grievance Redressing

12. Certificate in Insurance Salesmanship (CIS)

Word document /PPT/ILT / ELT / WBT / Videos Material preparation 450 hours

Key modules: Basic sales Function for Sales executives, Rural Marketing, IRDA and Insurance product marketing

13. Certificate in Foundation of Casualty Actuarial Science (Non-Life)

Word document /PPT/ILT / ELT / WBT / Videos Material preparation 450 hours

Key modules:

14. Pre-licensing test for Insurance Surveyors on behalf of IRDA

Word document /PPT/ILT / ELT / WBT / Videos Material preparation 450 hours

Key modules:

15. Learning Digital Marketing

Estimated Training delivery 200 hours, Word document /PPT/ILT / ELT / WBT / Videos Material preparation 2000 hours

Key modules: Interactive advisory using collaboration platforms like Linkedln, facebook, Twitter, Orkut, Google plus, Jiveon, You Tube, Foursquare, Myspace, Zynga, Ning, Meetup, Elgg, Digg,Flickr, Simplyhired, Pinterest, Tumblr , Digg it, Reddit, Delicious, StumbleUpon, Siliconindia.com,Apnacircle.com and Causes.com, Creating invitations on collaborative sites, creating surveys, writing about the survey results and teaching using Skype, WebEx and Gurukul online. Producing Online content, Marketing Communication, Wiki content, Market research content, SEO content, Content for Blogosphere, Content improvement of the web site, Web site review, Web materials, Magazine articles (print and e-zine), Newsletters, frequently asked questions, White papers, Datasheets, Brochures and others. E-newsletters for our clients, mailing list segmentation, list testing and mass delivery. Editing contents for Social Media campaigns, Editing Paid Search campaigns from SEO writers, Editing Organic Search campaigns, copy reviewing and quality control, Content updates and minor tweaks to client websites.

16. Introduction to Digital Electronics

Estimated Training delivery 100 hours

Key modules: Digital Electronics, Computer Architecture, Microprocessors, Basic computer Hardware, Motherboard and interfaces

17. Introduction to Operating Systems and Distributed Computing

Estimated Training delivery 100 hours,

Key modules: Advanced OS, Networking, Distributed OS

18. Understanding networking and network Security

Estimated Training delivery 200 hours, Word document /PPT/ILT / ELT / WBT / Videos Material preparation 2000 hours

Key modules:

19. Novell Netware 3.12 complete

Estimated Training delivery 200 hours, Word document /PPT/ILT / ELT / WBT / Videos Material preparation 2000 hours

Key modules: 11 Manuals

20. A+ Exam Preparation

Estimated Training delivery 200 hours, Word document /PPT/ILT / ELT / WBT / Videos Material preparation 2000 hours

Key modules: Mother Board chip level Design, PC assembling

21. CCNA Exam Preparation (Networking Essentials)

Estimated Training delivery 100 hours,

Key modules: Networking Essentials, OSI layers,

22. MCSE Exam Preparation (Installing, Configuring, and Administering Microsoft Windows NT Professional)

Estimated Training delivery 100 hours,

Key modules:

23. MCSE Exam Preparation Installing, Configuring, and Administering Microsoft Windows XP Professional

Estimated Training delivery 100 hours,

Key modules:

24. RCHE Exam Preparation Red Hat Linux System Administration RH-12x: System Administration

Estimated Training delivery 100 hours,

Key modules:

25. RCHE Exam Preparation Red Hat Linux System Administration RH24x: Troubleshooting

Estimated Training delivery 100 hours,

26. DOS and PC servicing

Estimated Training delivery 50 hours

Key modules: DOS, PC tools, Norton Doctor

27. Learning LAMP

Estimated Training delivery 200 hours, Word document /PPT/ILT / ELT / WBT / Videos Material preparation 2000 hours

Key modules: Linux, Apache, My SQL, PHP

28. Introduction to Embedded Systems, DCS and Programmable Logic Computing

Estimated Training delivery 200 hours, Word document /PPT/ILT / ELT / WBT / Videos Material preparation 2000 hours

Key modules: 8051, DCS, PLC fundamentals using Siemens kit

29. Learning Auto CADD with Auto lisp

Estimated Training delivery 80 hours,

Key modules: Auto CADD, Auto lisp

30. Learning ORCAD PCB Design

Estimated Training delivery 50 hours

Key modules: PCB design, ORCAD

31. Learning soft skills and Personality development for employability

Estimated Training delivery 200 hours, Word document /PPT/ILT / ELT / WBT / Videos Material preparation 2000 hours

Key modules: Networking and success, Effective Communication, Resume writing, Interview Preparation, Personality Development, Business Etiquettes , Personal and professional grooming, Effective Presentation Skills, Effective Selling Skills , Customer orientation, Negotiation Skills, Time Management, Stress Management , Personality development skills like Behavioral Training ,Attitude change, Interviewing skills, Time management, Goal setting, Communication skills, Customer service, Confidence building, Self esteem.

32. Learning Risk, Security, Human Resources Policies and Procedures

Estimated Training delivery 300 hours, Word document /PPT/ILT / ELT / WBT / Videos Material preparation 3000 hours

Key modules: Policy Manuals, Policies and Procedures web content, Induction Program content, know your organization documents, Certification and Accreditation activities documentation, Time Management, Recruitment Process and effectiveness, Competency Mapping, Cultural influences and effective global collaborations, Training documentation, writing and editing HR site for role (common responsibilities and specific responsibilities), Role profile (important challenges, critical competences, skills, knowledge and responsibilities), Job descriptions (Prioritized physical requirements, qualifications etc..) , Discrimination (Gender, country, caste, religion) awareness, culture food, gathering, Marriage (Heterogeneous and others, marring elder brothers wife, or brothers daughter or first cousins etc..), Marital status privacy (living together, separated, divorced, annulled), Night life, Partying, Resting, privacy, greeting, gesturing awareness ,operational risk, product awareness, legal and compliance requirements awareness, how to use a software, hardware, HR Care (Employee self support), emailing systems, Do and don'ts, Standard operating procedures, BANKING and Financial Industry SECURITY RISK, Risk Control (Technical, Physical, procedural, Legal, Human awareness) documents like Reputational risk awareness, health, Code of conduct, Safety and environment awareness (Aids vs HIV, breast cancer, plastics, gender, race), Emergency handling, Disaster management, High availability, Incident, response and change systems, ITIL framework awareness

33. Learning Sales Function

Estimated Training delivery 200 hours, Word document /PPT/ILT / ELT / WBT / Videos Material preparation 2000 hours

Key modules: Business Intelligence and effective Reporting, Case Studies, Sales function, Salesmanship, Sales promotion, advertising,

34. Learning BPO Essentials Communication training

Estimated Training delivery 200 hours, Word document /PPT/ILT / ELT / WBT / Videos Material preparation 2000 hours

Key modules: English for Technicians, Communication training for BPO Voice, Email and Chat Technical support and customer service processes, Voice and Accent Neutralization training, English pronunciation, US English, Cultural exposure training, legalities and formalities, Metrics,(Voice, tone, fluency, comprehension), understanding Native speakers (US English pronounced by Spanish, Mexican, Arabian way), Typing Master, Chat basics, Do’s and don’t’s in a professional chat.

35. Learning BPO Essentials Technical Training

Estimated Training delivery 200 hours, Word document /PPT/ILT / ELT / WBT / Videos Material preparation 2000 hours

Key modules: Technical Training for BPO Voice, Email and Chat Technical support for Micro soft, Dell, HP, Compaq and Digital PCs and Peripherals and Tally ERP customer service.

36. English Language Training for competitive examinations

Estimated Training delivery 200 hours, Word document /PPT/ILT / ELT / WBT / Videos Material preparation 2000 hours

Key modules: English High School Grammar, Phonetics, English for UPSC, CAT, MAT and TOEFL exams

37. English Language Training for High school students K6 to K12

Estimated Training delivery 200 hours, Word document /PPT/ILT / ELT / WBT / Videos Material preparation 2000 hours

Key modules: English for School, UG and PG students, K6 to K12 student, Comprehensive English learning and teaching series (K5 to K12)

38. Advanced English for Special Purpose for writers

Estimated Training delivery 200 hours, Word document /PPT/ILT / ELT / WBT / Videos Material preparation 2000 hours

Key modules: English teaching methodology for Orators, Speakers, Trainers, Illustrators, English Grammar, Phonetics, Tone, Style, vocabulary, Ethics, Technical writing fundamentals, Instruction Design fundamentals, English Writing and Presentation for Language Specialists, English Writing and Presentation: Importance of Audience, Result, and Message, maximizing audience interest, Retention, involvement of participants, Reaction, Learning, Behavior, Results teaching and assessment methods, Identification of potential improvement to delivery of teaching and training sessions, Identify learning needs, Prepare lesson / learning session plans, Create positive learning environment, Instruct Learners in groups, Assessment of learner's understanding and evaluate training effectiveness, Identify your goals, Determine your purpose(inform, persuade),Set the tone and build rapport, opening presentation, introduction, humor usage, Inviting participation(ask questions how many of you, do you know, has anyone know here) , Define your topic and Assess your audience, Instructional Strategy using game based learning, scenario based learning, story based learning with simulations, illustration and preparation of look and feel document, learning about writing Styles (Harvard Referencing uses the author and the date of the work in the main body of the text, and then has an alphabetical reference list at the end of the essay. Chicago Referencing presents two basic documentation systems, the humanities style (notes and bibliography) and the author-date system. APA Referencing (American Psychology Association) consists of rules and conventions for formatting term papers, journal articles, books, etc., in the behavioral and social sciences. MLA Referencing (Modern Language) style requires in text citation followed by a page number if relevant. The reference list of items cited should be in alphabetical order and MS word styles in word 7 etc.), Introduction to writing (Academic ,Business or Technical), Technical writing (Introduction, Formatting, Mechanics ,Editing ,Structure , Language, Illustration), Basic Instructional design and Curriculum Design (Analyze, Design, Develop, Implement and Evaluate), ID Questioning using 6 levels of Blooms’ Taxonomy, E-learning Project management consisting of planning (players, tasks, time, assignment, signoffs), content gathering, instructional design, storyboarding (first draft, review draft ,voice, pace, tone, inflection and narration scripts ), development and production (creating look and feel of the project prototype with graphics, images, pictures etc..), quality assurance and integration and delivery (alpha and beta testing and delivering it to server or LMS)

39. Retail IT courses

Estimated Training delivery 20 hours, Word document /PPT/ILT / ELT / WBT / Videos Material preparation 200 hours

Key modules: HTML,XML, PHP, PageMaker, Illustrator, In design, CorelDraw, photo shop, Microsoft publisher, Ms FrontPage, Scripting (VB and Java Script), Tex, Latex , MS Visio, Adobe Frame Maker, Adobe Robohelp, Moodle, Articulate, Text aloud, Making and Editing a small movie using Captivate ,Ms power point, MS Project, Ms word, Ms excel, UNIX, Dos, MS COBOL in VI and Norton Editor, TSQL, Sybase, Power builder, C- ISAM, FoxPro, Core Java, , Fortran an Introduction, Basics of Basic Programming with GW Basic, Foundation level Cobol Programming, Advanced level Cobol Programming, Foundation level Pascal Programming, Advanced level Pascal Programming , Using word star and word perfect, Using Lotus 123 Macros and charts, Foundation level C Programming, Advanced level C- ISAM Programming, Database Management using Clipper and FoxPro, Using Outlook, Using Excel, Using MS word, E-learning Software for Soft Skills Development, Using Computers for Everyday work (setting up, emails, chat)

40. Learning Project Management online using Webex, Skype and Gurukul online

Estimated Training delivery 20 hours, Word document /PPT/ILT / ELT / WBT / Videos Material preparation 200 hours

Key modules: PMI institute, PMP, Core modules for PMP certification, Eligibility, Time, Cost, Human resources delivery trilogy,

41. Introduction to Intellectual Property Rights and Patents

Estimated Training delivery 200 hours, Word document /PPT/ILT / ELT / WBT / Videos Material preparation 2000 hours

Key modules: An Introduction to the IPR, History and evolution of patent law, Processing of Indian Patent Application, Patents Drafting, Interpretation of Patent specification and Claims, Patenting System in India, Design, Trademarks and Geographical Indication, Copyright, Plant Variety and Farmer Act, Semiconductor Integrated Circuits layout Design Act, Trade Secret, Unfair Competition, Traditional Knowledge, Introduction to IP Asset Management in Business

General Manager Technology Training (6 months)

· Period: Aug 2008 – Jan 2009 (6 months)

· Role: General Manager Technology Training

· Company: ProED Training Private Limited, Bangalore

Responsibilities:

· End to End E-learning Initiative from ILT to ELT and Blended Learning for Mainframe courses and certification courses like Project management(PMP) through multiple training delivery mode like ILT, ELT, BLT,WBT, Skype, Virtual classroom (Webex and Gurukul online). End to End Curriculum assessment to training delivery and assessment transformation, Certification authorization, Virtual Classrooms, E-learning, Product Management. Updating existing content, Aligning content to employer expectations, Adding new modules, webinars content construction. E-learning using moodle, articulate, Text aloud, Ms power point, Ms publisher, Ms word, Ms excel , Learning Needs Analysis, Content Conversion.

· Delivery Management Functions: Interface with Engineering, PM and Support to develop specifications for course content; assess customer needs for future course development. Design and develop on-demand and instructor-led training (ILT) programs, course outlines and materials, certification curricula, and product presentation materials. Develop eLearning modules using Flash, Camtasia, Moodle and other similar tools. Deliver training courses at Training sites and at customer sites, as well as Webinars and eLearning mediums. Perform knowledge transfer of our products/solutions within a customer’s environment / implementation. Produce learning materials, including facilitator guides, participant workbooks and related materials such as PowerPoint presentations, videos, simulation scenarios, observation checklists, and performance checklists, classroom activities, program evaluation tools and job aide using varied delivery media. Learn and maintain a current, in-depth knowledge of software to the level of expert in all areas of the product including: installation, validation, configuration, administration, and best practices.

· Human Resource Generalist Functions: Performance Management Process, MIS and data analysis, Training Needs Identification/Analysis, Induction and On boarding, Competency Framework Implementation, and Reward and Recognition plans, work closely with HR specialist teams such as Recruitment, Compensation & Benefits, HR Services to support overall HR planning and strategy. Complete end to end handling of candidate placement cycle from sourcing potential identification, client interactions, Model invoicing, sourcing proposal, candidate pooling, priority establishment, verification of credentials, interview training, assessments, organizing lateral and off campus recruitment events, feedback analysis and others. Faculty Hiring (Permanent, Temporary, Casual assignment specific): that includes Competency Mapping of faculties (skills to subject), Planning teaching resources, Assessing skills and training them in the modules and managing mainframe System Support team. Maintain virtual lab environment and monitor usage to plan. Work with Training Administrators to establish global training schedule and coordinate training logistics (venues, materials, infrastructure requirements, etc.). Assist in growing the number of certified trainers globally via certification of other trainers, Partner expansion, or hiring. Monitor course delivery quality of internal and external certified trainers (train the trainers- Mentorship)

· Other Training: Introduction to Vision plus Training, Mainframes introduction and Operating systems MVS, Introduction to IBM COBOL programming, Introduction to IBM DB2 programming, Introduction to IBM PL/1 programming, Introduction to IBM CICS programming, Introduction to RPG COBOL and AS400, Learning Project Management online using Webex, Skype and Gurukul online, Learning soft skills for Employability

Technical Director Training (36 months)

· Period: May ' 2000 – June ' 2002 and July’ 2006 – May 2007

· Role: Technical Director Training

· Company: Microtech Computers Private Limited, Chennai

Responsibilities:

· End to End Training for Computer hardware and networking courses through ILT and Managing System Support Team, (IMS) Infrastructure Management Systems, and Faculty Hiring, End to End Curriculum assessment to training delivery and assessment transformation, Certification authorization. Curriculum content enrichment and Training for Digital Electronics, Computer Architecture, Micro Processors, Operating Systems, Distributed Computing, Networking, Network Security, programming Languages, Software Testing, Mother Board chip level Design, PC assembling, LAMP training, 8051 Embedded Systems, PLC fundamentals using Siemens kit, Auto CADD with Auto lisp, ORCAD PCB Design, DOS, Novell Netware, (A+: Basic computer Hardware, Motherboard, Microprocessors), (MCSE: Installing, Configuring, and Administering Microsoft Windows NT Professional, Installing, Configuring, and Administering Microsoft Windows XP Professional,(CCNA: Networking Essential ), (RCHE: Red Hat Linux System Administration (RH-12x: System Admin,), RH24x: Troubleshooting), Introduction to Information Security that includes Updating existing content, Aligning content to employer expectations, Adding new modules. using Ms power point, Ms publisher, Ms word, Ms excel.

· Human Resource Generalist Functions: Performance Management Process, MIS and data analysis, Training Needs Identification/Analysis, Induction and On boarding, Competency Framework Implementation, and Reward and Recognition plans, work closely with HR specialist teams such as Recruitment, Compensation & Benefits, HR Services to support overall HR planning and strategy. Complete end to end handling of candidate placement cycle from sourcing potential identification, client interactions, Model invoicing, sourcing proposal, candidate pooling, priority establishment, verification of credentials, interview training, assessments, organizing lateral and off campus recruitment events, feedback analysis and others. Faculty Hiring (Permanent, Temporary, Casual assignment specific): that includes Competency Mapping of faculties (skills to subject), Planning teaching resources, Assessing skills and training them in the modules and Managing Hardware and IMS System Support Team. Work with Training Administrators to establish global training schedule and coordinate training logistics (venues, materials, infrastructure requirements, etc.). Assist in growing the number of certified trainers globally via certification of other trainers, Partner expansion, or hiring. Monitor course delivery quality of internal and external certified trainers (train the trainers- Mentorship).

· Other Training: A+ Exam Preparation, CCNA Exam Preparation (Networking Essentials), MCSE Exam Preparation (Installing, Configuring, and Administering Microsoft Windows NT Professional),MCSE Exam Preparation Installing, Configuring, and Administering Microsoft Windows XP Professional,RCHE Exam Preparation Red Hat Linux System Administration RH-12x: System Administration,RCHE Exam Preparation Red Hat Linux System Administration RH24x: Troubleshooting, Learning BPO Essentials Communication training, Learning BPO Essentials Technical Training, Learning LAMP, Understanding networking and network Security, Introduction to Intellectual Property Rights and Patents,

Senior Systems Administrator and Trainer (84 months)

· Period: May ' 2000 – June ' 2002 and July’ 2006 – May 2007

· Role: Senior Systems Administrator and Trainer

· Company: BDPS Software Limited, Chidambaram

Responsibilities:

· Systems Administration and training: IT infrastructure maintenance, budgeting, procurement, installation, SLA handling, Support the Hardware / Networking, ERP & MIS department, maintaining 24/7 uptime of all the Network systems, Servers, Desktops, Co-ordinate with all departments and provide them with support required for these teams in smooth functioning of their departments for 24/7 uptime, security, writing and training.

· Other Training: Introduction to Digital Electronics, Introduction to Operating Systems and Distributed Computing, Novell Netware 3.12 complete, DOS and PC servicing, Introduction to Embedded Systems, DCS and Programmable Logic Computing, Learning Auto CADD with Auto lisp, Learning ORCAD PCB Design, Retail IT courses

Professorship (32 months)

Technical papers presented in national conferences:

03/04/2008 and 04/04/2008 at national conference on recent trends in information science and computing:

· Data virtualization to provide end to end data reduction efficiencies (distributed databases)

· Three party authentication for key distributed protocol using Quantum cryptography for distributed power systems (survey level)

21/03/2008 and 22/03/2008 at national conference on bio computing:

· Three party authentication for key distributed protocol using Quantum cryptography for distributed power systems (abstract level)

14/03/2008 and 15/03/2008 at national conference on soft computing and intelligent systems:

· High performance of cryptography grid computing based security and reliability analysis for distributed power systems (RSA grid)

· Request based dynamic clock synchronization [generation] in distributed systems (atomic clock, preRFID)

Workshops / Refresher trainings:

· One week Faculty development Program on Internet programming at Anna University

· One day workshop on future trends in cloud computing, storage strategies and virtualization by EMC²at RMD engineering college, Chennai

Teaching subjects with Syllabi:

1. COMPUTATIONAL LINGUISTICS

UNIT I INTRODUCTION( Issues – Motivation – Theory of Language -Features of Indian Languages – Issues in Font – Coding Techniques – sorting & searching issues.)

UNIT II MORPHOLOGY AND PARTS-OF-SPEECH ( Phonology – Computational Phonology - Words and Morphemes – Segmentation – Categorization and Lemmatisation – Word Form Recognition – Valency - Agreement - Regular Expressions and Automata – Morphology- Morphological issues of Indian Languages – Transliteration.)

UNIT III PROBABILISTIC MODELS ( Probabilistic Models of Pronunciation and Spelling – Weighted Automata – N- Grams – Corpus Analysis – Smoothing – Entropy - Parts-of-Speech – Taggers – Rule based – Hidden Markov Models – Speech Recognition)

UNIT IV SYNTAX( Basic Concepts of Syntax – Parsing Techniques – General Grammar rules for Indian Languages – Context Free Grammar – Parsing with Context Free Grammars – Top Down Parser – Earley Algorithm – Features and Unification - Lexicalised and Probabilistic Parsing.)

UNIT V SEMANTICS AND PRAGMATICS ( Representing Meaning – Computational Representation – Meaning Structure of Language – Semantic Analysis – Lexical Semantics – WordNet – Pragmatics – Discourse – Reference Resolution – Text Coherence – Dialogue Conversational Agents.)

2. HUMAN LANGUAGE TECHNOLOGY

UNIT I INTRODUCTION( Definition - Need for language technologies – spectrum – commercial applications - Mathematical foundations – Probability and statistics in computational linguistics – Set theory foundations – Statistical modeling, classification, and clustering – issues in language modeling – Stochastic analysis – latent semantic analysis – Finite state technology)

UNIT II SPOKEN AND WRITTEN LANGUAGE INPUT ( Overview – Speech recognition – robustness – HMM methods – Language representation – Speaker recognition – Speech coding – Speech enhancement – Document image analysis – OCR – Handwriting analysis)

UNIT III LANGUAGE ANALYSIS, UNDERSTANDING AND GENERATION ( Sub sentential processing – Grammar formalism – lexicons parsing – Semantics – Document retrieval – Information Extraction – Summarization – Syntactic generation – Deep generation – Discourse, dialogue and Spoken output – discourse modeling – dialogue modeling – spoken language dialogue, synthetic speech generation – text interpretation for text to speech – spoken language generation)

UNIT IV MULTI-LINGUALITY AND MULTIMODALITY( Multilinguality – Multilingual Information Retrieval and Speech Processing –automatic language identification - Multimodality – Text and Images – Modality Integration – Transmission and Storage.)

UNIT V LANGUAGE RESOURCES AND EVALUATION( Written and Spoken language corpora – lexicons –Evaluation overview – task oriented text analysis evaluation – Evaluation of machine translation and translation tools – evaluation of broad coverage natural language parsers – Human factors – user acceptability – speech analysis and synthesis evaluation – Current Trends.)

3. MACHINE LEARNING

UNIT I INTRODUCTION( Learning Problems – Perspectives and Issues – Concept Learning – Version Spaces and Candidate Eliminations – Inductive bias – Decision Tree learning – Representation – Algorithm – Heuristic Space Search.)

UNIT II NEURAL NETWORKS AND GENETIC ALGORITHMS( Neural Network Representation – Problems – Perceptrons – Multilayer Networks and Back Propagation Algorithms – Advanced Topics – Genetic Algorithms – Hypothesis Space Search – Genetic Programming – Models of Evalution and Learning.)

UNIT III BAYESIAN AND COMPUTATIONAL LEARNING (Bayes Theorem – Concept Learning – Maximum Likelihood – Minimum Description Length Principle – Bayes Optimal Classifier – Gibbs Algorithm – Naïve Bayes Classifier – Bayesian Belief Network – EM Algorithm – Probability Learning – Sample Complexity – Finite and Infinite Hypothesis Spaces – Mistake Bound Model. )

UNIT IV INSTANT BASED LEARNING(K- Nearest Neighbour Learning – Locally weighted Regression – Radial Bases Functions – Case Based Learning.)

UNIT V ADVANCED LEARNING ( Learning Sets of Rules – Sequential Covering Algorithm – Learning Rule Set – First Order Rules – Sets of First Order Rules – Induction on Inverted Deduction – Inverting Resolution – Analytical Learning – Perfect Domain Theories – Explanation Base Learning – FOCL Algorithm – Reinforcement Learning – Task – Q-Learning – Temporal Difference Learning)

4. NATURAL LANGUAGE PROCESSING

UNIT I INTRODUCTION( Natural Language Processing – Linguistic Background- Spoken language input and output Technologies – Written language Input - Mathematical Methods - Statistical Modeling and Classification Finite State methods Grammar for Natural Language

Processing – Parsing – Semantic and Logic Form – Ambiguity Resolution – Semantic

Interpretation.

UNIT II INFORMATION RETRIEVAL ( Information Retrieval architecture - Indexing- Storage – Compression Techniques – Retrieval Approaches – Evaluation - Search engines- commercial search engine features- comparison- performance measures – Document Processing - NLP based

Information Retrieval – Information Extraction. )

UNIT III TEXT MINING ( Categorization – Extraction based Categorization- Clustering- Hierarchical Clustering- Document Classification and routing- finding and organizing answers from Text search – use of categories and clusters for organising retrieval results – Text Categorization and efficient Summarization using Lexical Chains – Pattern Extraction. )

UNIT IV GENERIC ISSUES (Multilinguality – Multilingual Information Retrieval and Speech processing - Multimodality – Text and Images – Modality Integration - Transmission and Storage – Speech coding- Evaluation of systems – Human Factors and user Acceptability.)

UNIT V APPLICATIONS (Machine Translation – Transfer Metaphor - Interlingua and Statistical Approaches - Discourse Processing – Dialog and Conversational Agents – Natural Language Generation – Surface Realization and Discourse Planning.)

5. ONTOLOGY AND SEMANTIC WEB

UNIT I INTRODUCTION (Components – Types – Ontological Commitments – Ontological Categories – Philosophical Background -Sample - Knowledge Representation Ontologies – Top Level Ontologies – Linguistic Ontologies – Domain Ontologies – Semantic Web – Need –

Foundation – Layers – Architecture.

UNIT II LANGUAGES FOR SEMANTIC WEB AND ONTOLOGIES ( Web Documents in XML – RDF - Schema – Web Resource Description using RDF- RDF Properties – Topic Maps and RDF – Overview – Syntax Structure – Semantics – Pragmatics - Traditional Ontology Languages – LOOM- OKBC – OCML - Flogic Ontology Markup Languages – SHOE – OIL - DAML + OIL- OWL

UNIT III ONTOLOGY LEARNING FOR SEMANTIC WEB ( Taxonomy for Ontology Learning – Layered Approach – Phases of Ontology Learning – Importing and Processing Ontologies and Documents – Ontology Learning Algorithms - Evaluation

UNIT IV ONTOLOGY MANAGEMENT AND TOOLS (Overview – need for management – development process – target ontology – ontology mapping – skills management system – ontological class – constraints – issues. volution – Development of Tools and Tool Suites – Ontology Merge Tools – Ontology based Annotation Tools. )

UNIT V APPLICATIONS ( Web Services – Semantic Web Services - Case Study for specific domain – Security )

6. ARTIFICIAL INTELLIGENCE

UNIT I PROBLEM SOLVING (Introduction – Agents – Problem formulation – uninformed search strategies – heuristics – informed search strategies – constraint satisfaction)

UNIT II LOGICAL REASONING( Logical agents – propositional logic – inferences – first-order logic – inferences in first order logic – forward chaining – backward chaining – unification – resolution)

UNIT III PLANNING (Planning with state-space search – partial-order planning – planning graphs – planning and acting in the real world)

UNIT IV UNCERTAIN KNOWLEDGE AND REASONING( Uncertainty – review of probability - probabilistic Reasoning – Bayesian networks – inferences in Bayesian networks – Temporal models – Hidden Markov models)

UNIT V LEARNING (Learning from observation - Inductive learning – Decision trees – Explanation based learning – Statistical Learning methods - Reinforcement Learning)

7. SOFT COMPUTING TECHNIQUES

UNIT I INTRODUCTION TO SOFT COMPUTING AND NEURAL NETWORKS ( Evolution of Computing - Soft Computing Constituents – From Conventional AI to

Computational Intelligence - Machine Learning Basics)

UNIT II GENETIC ALGORITHMS ( Introduction to Genetic Algorithms (GA) – Applications of GA in Machine Learning - Machine Learning Approach to Knowledge Acquisition.)

UNIT III NEURAL NETWORKS ( Machine Learning Using Neural Network, Adaptive Networks – Feed forward Networks – Supervised Learning Neural Networks – Radial Basis Function Networks - Reinforcement Learning – Unsupervised Learning Neural Networks – Adaptive Resonance architectures – Advances in Neural networks. )

UNIT IV FUZZY LOGIC( Fuzzy Sets – Operations on Fuzzy Sets – Fuzzy Relations – Membership Functions Fuzzy Rules and Fuzzy Reasoning – Fuzzy Inference Systems – Fuzzy Expert Systems – Fuzzy Decision Making. )

UNIT V NEURO-FUZZY MODELING ( Adaptive Neuro-Fuzzy Inference Systems – Coactive Neuro-Fuzzy Modeling – Classification and Regression Trees – Data Clustering Algorithms – Rulebase Structure Identification – Neuro-Fuzzy Control – Case studies.)

8. INFORMATION RETRIEVAL TECHNIQUES

UNIT I INTRODUCTION (Basic Concepts – Retrieval Process – Modeling – Classic Information Retrieval – Set Theoretic, Algebraic and Probabilistic Models – Structured Text Retrieval Models – Retrieval Evaluation –Word Sense Disambiguation )

UNIT II QUERYING ( Languages – Key Word based Querying – Pattern Matching – Structural Queries – Query Operations – User Relevance Feedback – Local and Global Analysis – Text and

Multimedia languages)

UNIT III TEXT OPERATIONS AND USER INTERFACE ( Document Preprocessing – Clustering – Text Compression - Indexing and Searching – Inverted files – Boolean Queries – Sequential searching – Pattern matching – User Interface and Visualization – Human Computer Interaction – Access Process – Starting Points –Query Specification - Context – User relevance Judgment – Interface for Search )

UNIT IV MULTIMEDIA INFORMATION RETRIEVAL ( Data Models – Query Languages – Spatial Access Models – Generic Approach – One Dimensional Time Series – Two Dimensional Color Images – Feature Extraction )

UNIT V APPLICATIONS ( Searching the Web – Challenges – Characterizing the Web – Search Engines – Browsing – Meta-searchers – Online IR systems – Online Public Access Catalogs –

Digital Libraries – Architectural Issues – Document Models, Representations and Access

– Prototypes and Standards)

9. DATA WAREHOUSING AND DATA MINING

UNIT I DATA WAREHOUSING ( Data warehousing Components –Building a Data warehouse –- Mapping the Data Warehouse to a Multiprocessor Architecture – DBMS Schemas for Decision Support – Data Extraction, Cleanup, and Transformation Tools –Metadata.

UNIT II BUSINESS ANALYSIS ( Reporting and Query tools and Applications – Tool Categories – The Need for Applications – Cognos Impromptu – Online Analytical Processing (OLAP) – Need – Multidimensional Data Model – OLAP Guidelines – Multidimensional versus

Multirelational OLAP – Categories of Tools – OLAP Tools and the Internet.

UNIT III DATA MINING ( Introduction – Data – Types of Data – Data Mining Functionalities – Interestingness of Patterns – Classification of Data Mining Systems – Data Mining Task Primitives – Integration of a Data Mining System with a Data Warehouse – Issues –Data

Preprocessing.

UNIT IV ASSOCIATION RULE MINING AND CLASSIFICATION ( Mining Frequent Patterns, Associations and Correlations – Mining Methods – Mining Various Kinds of Association Rules – Correlation Analysis – Constraint Based Association Mining – Classification and Prediction - Basic Concepts - Decision Tree Induction - Bayesian Classification – Rule Based Classification – Classification by Backpropagation – Support Vector Machines – Associative Classification – Lazy Learners – Other Classification Methods - Prediction

UNIT V CLUSTERING AND APPLICATIONS AND TRENDS IN DATA MINING ( Cluster Analysis - Types of Data – Categorization of Major Clustering Methods – Kmeans – Partitioning Methods – Hierarchical Methods - Density-Based Methods –Grid Based Methods – Model-Based Clustering Methods – Clustering High Dimensional Data - Constraint – Based Cluster Analysis – Outlier Analysis – Data Mining Applications.

10. TEXT MINING

UNIT IINTRODUCTION ( Overview of text mining-document classification- information retrieval- clustering and organizing documents- information extraction- prediction and evaluation-Textual information to numerical vectors -Collecting documents- document standardization- tokenization- lemmatization- vector generation for prediction- sentence boundary determination -evaluation performance)

UNIT II INFORMATION RETRIEVAL AND TEXT MINING( Information retrieval and text mining- keyword search- nearest-neighbor methods- measuring similarity- web-based document search- document -matching- inverted lists- evaluation of performance -Structure in a document collection - clustering documents by similarity- evaluation of performance - information extraction- patterns and entities from text- coreference and relationship extraction- template filling and database construction)

UNIT III CLUSTERING AND CLASSIFICATION ( Cluster-preserving dimension reduction methods for efficient classification of text data - Dimension reduction in the vector space model- Orthogonal basis of centroids- discriminant analysis - Trace optimization using an orthogonal basis of centroids - Automatic Discovery of similar words - Simultaneous clustering and dynamic weighting - simultaneous soft clustering and term weighting - robustness in the presence of noise -Feature selection and document clustering)

UNIT IV LEARNING AND TEXT MINING( Vector space models (VSM) for search and cluster mining - Major and minor cluster discovery - Discovering hot topics from dirty text - Thesaurus assistant- sentence identifier- sentence extractor- mining case excerpts for hot topics -Combining families of information retrieval algorithms using metalearning)

UNIT V TRENDS IN TEXT MINING( Trend and behavior detection from web queries - query data and analysis- Zipf’s law- vocabulary growth - ETD systems-technology opportunities analysis(TOA)- constructive collaborative inquiry-based multimedia E-learning (CIMEL)- TimeMines- New event detection- ThemeRiver- PatentMiner- HDDI- Commercial software overview -Summarization- active learning- learning with unlabeled data- different ways of collecting samples- question answering - Case studies : market intelligence from the web- lightweight document matching for digital libraries- generating model cases for help desk applications- assigning topics to new articles- E-mail filtering- search engines- extracting named entities from documents- customized newspapers)

11. OPERATING SYSTEMS

UNIT I PROCESSES AND THREADS ( Introduction to operating systems – review of computer organization – operating system structures – system calls – system programs – system structure – virtual machines. Processes: Process concept – Process scheduling – Operations on processes – Cooperating processes – Inter process communication – Communication in client-server systems. Case study: IPC in Linux. Threads: Multi-threading models – Threading issues.)

UNIT II PROCESS SCHEDULING AND SYNCHRONIZATION (CPU Scheduling: Scheduling criteria – Scheduling algorithms – Multiple-processor scheduling – Real time scheduling – Algorithm Evaluation. Case study: Process scheduling in Linux. Process Synchronization: The critical-section problem – Synchronization hardware – Semaphores – Classic problems of synchronization – critical regions – Monitors. Deadlock: System model – Deadlock characterization – Methods for handling deadlocks – Deadlock prevention – Deadlock avoidance – Deadlock detection – Recovery from deadlock.

UNIT III STORAGE MANAGEMENT (Memory Management: Background – Swapping – Contiguous memory allocation – Paging – Segmentation – Segmentation with paging. Virtual Memory: Background – Demand paging – Process creation – Page replacement – Allocation of frames – Thrashing. Case Study: Memory management in Linux)

UNIT IV FILE SYSTEMS ( File-System Interface: File concept – Access methods – Directory structure – File system mounting – Protection. File-System Implementation: Directory implementation – Allocation methods – Free-space management – efficiency and performance – recovery – log-structured file systems. Case studies: File system in Linux – file system in

Windows XP

UNIT V I/O SYSTEMS(I/O Systems – I/O Hardware – Application I/O interface – kernel I/O subsystem – streams – performance. Mass-Storage Structure: Disk scheduling – Disk management – Swap-space management – RAID – disk attachment – stable storage – tertiary storage.)

12. HUMAN RESOURCE MANAGEMENT

UNIT IPERSPECTIVES IN HUMAN RESOURCE MANAGEMENT ( Evolution of human resource management – the importance of the human factor – objectives of human resource management – role of human resource manager – human resource policies – computer applications in human resource management.

UNIT IITHE CONCEPT OF BEST FIT EMPLOYEE (Importance of human resource planning – forecasting human resource requirement – internal and external sources. Selection process-screening – tests - validation – interview - medical examination – recruitment introduction – importance – practices – socialization benefits.)

UNIT III TRAINING AND EXECUTIVE DEVELOPMENT ( Types of training, methods, purpose, benefits and resistance. Executive development programmes – common practices - benefits – self development – knowledge management. )

UNIT IVSUSTAINING EMPLOYEE INTEREST (Compensation plan – reward – motivation – theories of motivation – career management – development, mentor – protégé relationships.)

UNIT VPERFORMANCE EVALUATION AND CONTROL PROCESS (Method of performance evaluation – feedback – industry practices. Promotion, demotion, transfer and separation – implication of job change. The control process – importance – methods – requirement of effective control systems grievances – causes – implications – redressal methods.)

13. INFORMATION SECURITY

UNIT I (An Overview of Computer Security, Access Control Matrix, Policy-Security policies,

Confidentiality policies, Integrity policies and Hybrid policies)

UNIT II (Cryptography- Key management – Session and Interchange keys, Key exchange and

generation, Cryptographic Key Infrastructure, Storing and Revoking Keys, Digital Signatures,

Cipher Techniques)

UNIT III (Systems: Design Principles, Representing Identity, Access Control Mechanisms, Information Flow and Confinement Problem.)

UNIT IV Malicious Logic, Vulnerability Analysis, Auditing and Intrusion Detection

UNIT V Network Security, System Security, User Security and Program Security

14. COMPUTER NETWORKS

UNIT I (Introduction to networks – network architecture – network performance – Direct link networks –encoding – framing – error detection – transmission – Ethernet – Rings – FDDI - Wireless networks – Switched networks – bridges)

UNIT II ( Internetworking – IP - ARP – Reverse Address Resolution Protocol – Dynamic Host Configuration Protocol – Internet Control Message Protocol – Routing – Routing algorithms – Addressing – Subnetting – CIDR – Inter domain routing – IPv671)

UNIT III ( Transport Layer – User Datagram Protocol (UDP) – Transmission Control Protocol – Congestion control – Flow control – Queuing Disciplines – Congestion Avoidance Mechanisms)

UNIT IV (Data Compression – introduction to JPEG, MPEG, and MP3 – cryptography – symmetric-key – public-key – authentication – key distribution – key agreement – PGP – SSH – Transport layer security – IP Security – wireless security – Firewalls)

UNIT V ( Domain Name System (DNS) – E-mail – World Wide Web (HTTP) – Simple Network Management Protocol – File Transfer Protocol (FTP)– Web Services - Multimedia Applications – Overlay networks)

15. NETWORK SECURITY

UNIT I INTRODUCTION(Attacks - Services - Mechanisms - Conventional Encryption - Classical And Modern Techniques – Encryption Algorithms - Confidentiality.)

UNIT II PUBLIC KEY ENCRYPTION (RSA - Elliptic Curve Cryptography - Number Theory Concepts)

UNIT III MESSAGE AUTHENTICATION (Hash Functions - Digest Functions - Digital Signatures - Authentication Protocols)

UNIT IV NETWORK SECURITY PRACTICE( Authentication, Applications - Electronic Mail Security - IP Security - Web Security)

UNIT V SYSTEM SECURITY( Intruders – Viruses – Worms – Firewalls Design Principles – Trusted Systems)

16. LINEAR INTEGRATED CIRCUITS AND APPLICATIONS

UNIT I IC FABRICATION (IC classification, fundamental of monolithic IC technology, epitaxial growth, masking and etching, diffusion of impurities. Realisation of monolithic ICs and packaging. Fabrication of diodes, capacitance, resistance and FETs)

UNIT II CHARACTERISTICS OF OPAMP(Ideal OP-AMP characteristics, DC characteristics, AC characteristics, offset voltage and current: voltage series feedback and shunt feedback amplifiers, differential amplifier; frequency response of OP-AMP; Basic applications of op-amp – summer, differentiator and integrator)

UNIT III APPLICATIONS OF OPAMP ( Instrumentation amplifier, first and second order active filters, V/I & I/V converters, comparators, multivibrators, waveform generators, clippers, clampers, peak detector, S/H circuit, D/A converter (R-2R ladder and weighted resistor types), A/D converter - Dual slope, successive approximation and flash types)

UNIT IV SPECIAL ICs (555 Timer circuit – Functional block, characteristics & applications; 566-voltage controlled oscillator circuit; 565-phase lock loop circuit functioning and applications, Analog multiplier ICs)

UNIT V APPLICATION ICs(IC voltage regulators - LM317, 723 regulators, switching regulator, MA 7840, LM 380 power amplifier, ICL 8038 function generator IC, isolation amplifiers, opto coupler, opto electronic IC)

17. DIGITAL LOGIC CIRCUITS

UNIT I BOOLEAN ALGEBRA AND COMBINATIONAL CIRCUITS (Boolean algebra: De-Morgan’s theorem, switching functions and simplification using K-maps &

Quine McCluskey method, Design of adder, subtractor, comparators, code converters, encoders,

decoders, multiplexers and demultiplexers)

UNIT II SYNCHRONOUS SEQUENTIAL CIRCUITS ( Flip flops - SR, D, JK and T. Analysis of synchronous sequential circuits; design of synchronous sequential circuits – Counters, state diagram; state reduction; state assignment)

UNIT III ASYNCHRONOUS SEQUENCTIAL CIRCUIT (Analysis of asynchronous sequential machines, state assignment, asynchronous design problem)

UNIT IV PROGRAMMABLE LOGIC DEVICES, MEMORY AND LOGIC FAMILIES (Memories: ROM, PROM, EPROM, PLA, PLD, FPGA, digital logic families: TTL, ECL, CMOS)

UNIT V VHDL( RTL Design – combinational logic – Types – Operators – Packages – Sequential circuit – Sub programs – Test benches. (Examples: adders, counters, flipflops, FSM, Multiplexers / Demultiplexers)

18. MICROPROCESSORS AND MICRO CONTROLLER

UNIT I 8085 and 8086 PROCESSOR ( Hardware Architecture pintouts - Signals – Memory interfacing – I/O ports and data transfer concepts – Timing Diagram – Interrupt structure)

UNIT II PROGRAMMING OF 8085 PROCESSOR (Instruction format and addressing modes – Assembly language format – Data transfer, data manipulation & control instructions – Programming: Loop structure with counting & Indexing - Look up table - Subroutine instructions – stack)

UNIT III PERIPHERAL INTERFACING (Study of Architecture and programming of ICs: 8255 PPI, 8259 PIC, 8251 USART, 8279 Key board display controller and 8253 Timer/ Counter – Interfacing with 8085 - A/D and D/A converter interfacing)

UNIT IV 8051 MICRO CONTROLLER ( Functional block diagram - Instruction format and addressing modes – Timing Diagram Interrupt structure – Timer –I/O ports – Serial communication)

UNIT V MICRO CONTROLLER PROGRAMMING & APPLICATIONS (Data Transfer, Manipulation, Control & I/O instructions – Simple programming exercises key board

and display interface – Closed loop control of servo motor- stepper motor control - Washing

Machine Control)

19. COMPUTER ARCHITECTURE

UNIT I INSTRUCTION SET ARCHITECTURE (Introduction to computer architecture - Review of digital design – Instructions and addressing –procedures and data – assembly language programs – instruction set variations)

UNIT II ARITHMETIC/LOGIC UNIT ( Number representation – design of adders – design of simple ALUs – design of Multipliers and dividers – design of floating point arithmetic unit)

UNIT III DATA PATH AND CONTROL (Instruction execution steps – control unit synthesis – microprogramming – pipelining – pipeline performance)

UNIT IV MEMORY SYSTEM (Main Memory concepts – types of memory – cache memory organization – secondary storage – virtual memory – paging)

UNIT V I/O AND INTERFACES ( I/O devices – I/O programming – polling – interrupts – DMA – buses – links – interfacing – context switching – threads and multithreading)

Assistant Professor (6 months)

· Period: Feb’2009 – July’ 2009

· Role: Operating Systems Assistant Professor

· University: Anna University

· Department: Computer science department (after M.E.)

· Organization: SAMS College of engineering and technology, Chennai

Responsibilities:

· Performed duties of Placement preparation and finishing school preparation. Been a judge for many inter college programs. Edited, published and coordinated many paper presentations. Coordinated for AICTE, NAAC and ISO 9001 quality implementation.

· Key Subjects: Computational linguistics, Human language technology, Machine learning ,Natural language processing, Ontology and semantic web, Soft computing techniques, Information retrieval techniques, Text mining,

Assistant Professor (14 months)

· Period: June’ 2007- July’ 2008

· Role: Operating Systems Assistant Professor

· Department: Computer science department (after M.E.)

· University: Pondicherry University

· Organization: Rajiv Gandhi College of Engineering and Technology, Pondicherry

Responsibilities:

· Performed duties of HOD in charge for almost a semester. Been a judge for many inter college programs. Edited, published and coordinated many paper presentations. Coordinated for AICTE, NAAC and ISO 9001 quality implementation.

· One of my beloved principal described about me in a department meeting as “This chap is more a psychiatrist and a mentor. He is a great speaker, orator and a preacher than a tutor, that’s why he is always magnetic with students. He extracts more from them than many”

· Key Subjects: Artificial intelligence, Data warehousing and data mining, Operating systems Information Security, Computer Networks, Network Security

Digital Electronics Lecturer (12 months)

· Period: Jun'99 - May'2000

· Role: Operating Systems Assistant Professor

· Department: Electrical and Electronics department (after B.E.)

· University: University of Madras

· Organization: Jaya Engineering College, Chennai

Responsibilities:

· Key Subjects: Linear Integrated Circuits And Applications, Digital Logic Circuits, Microprocessors And Micro Controller, Computer Networks, Computer Architecture

Technical Support [BPO] Experience (6 months)

· Feb' 2013 – Apr’ 2013, Level :1 Consultant (AT & T Semi Voice process), Sutherland Global Private limited, Chennai - 2 months

· Nov' 2003 - Jan’ 2004, Level :2 Senior Help Desk Engineer (Dell process), Sutherland Global Private limited, Chennai - 3 months

Product Support Skills: weekly, bi-monthly, monthly, quarterly, half yearly, and annual maintenance task for banking software, customer support on Fax, and speed express postal mail,

Installation maintenance, CSAT maintenance

Company: Sutherland Global Private limited, Chennai

Period: Nov' 2003 - Jan’ 2004 and Feb' 2013 – Apr’ 2013

Level 1 Technical Support Consultant (AT & T Semi Voice process)

Providing excellent product support for U-verse bundle of services and effectively solving issues presented by our customers over the Chat medium.

Level 2 Senior Help Desk Engineer (Dell Voice process)

Providing excellent product support on escalations, efficiently and effectively solving issues presented by our customers over the phone, email or web site. The Help Desk Support Technician is responsible for properly documenting all work completed using the tools provided, following all processes and procedures established for the company and the help desk program. Call support and CRM tool support (call logging) for Installation & Configuration Win NT server, XP, Windows2000 for dell dimension range personal computers and dell inspiron laptops

Period: May '92 – May'99

Personal details:

Date of Birth: 01/05/1976, Marital Status: Married, Languages: English, Tamil and Hindi

Certifications:

2012- IC 33- Certification in Life Insurance (Financial Consultant), Insurance Regulatory Development Authority [IRDA], Mumbai

Education:

Year Course	University / College	Duration	Percentage
1989 STANDARD TEN	Sir RCT Higher Secondary School, Chidambaram		I Division with 71.4 %
1992 DIPLOMA IN ENGINEERING [EEE]	Sir muthiah polytechnic, Chidambaram	3 years	I Division with 80.0 %
1998 BACHELOR OF ENGINEERING [EEE]	Annamalai University, Chidambaram	3 Years and 6 months	I Division with 66.66 %
2002 MASTER OF BUSINESS DMINISTRATION [Management Information systems and Marketing]	University of Madras	3 years	I Division with 64%
2005 MASTER OF ENGINEERING [CSE]	Anna University, CHENNAI	2 years	I Division with 73.0 %
2009 Master of Arts (English Linguistics Translation Studies) - Annamalai University – 60.0 %
2008 Post graduate diploma in Instructional Technology – Annamalai University – 59.5 %
007 Master of Arts (Mass communication and Journalism) - Alagappa University – II division
2005 Master of Philosophy (software product Marketing) – Effectiveness of Micro ERP – Alagappa University – II division
Post graduate diploma in software quality control, IIQA, Thiruchirapalli - 2 years - I division – 62%
2001 Post graduate diploma in software marketing - central university, Pondicherry - 1 year - I division
2000 Master of foreign trade(International business) - Central University, Pondicherry - 2 years - II Division

With commitment,

[SUNITA.S

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