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AMY HENRY

317-385-9876                                                                                         amy@yahoo.com
309sslyn Ave                                                                            
Indianapolis, IN 46001

META DATA: Server 2008/R2 Exchange 2010 VOIP VM Ware Documentation Network AD WIN7

A degreed IT professional with experience supporting and administering the needs of a company’s infrastructure. In my current role, I provide IT support across the entire infrastructure and am dedicated to being available 24/7, as well as staying current with the newest technologies in this environment.

Single Source Systems, Fishers, Indiana

July 2005 to Present

Personal and corporate IT consultant to the owner of a $7,000,000 privately held company

A very diverse background in a Windows centric environment, I have been the sole supporter of a small company that writes ERP solutions for businesses that perform service on complex or technical products and processes. I support the network from the firewall inward.

·         Maintain and support 26 servers and 62 desktop or lap top machines and 20 PDA’s

·         Configure servers running Server 2003 and 2008 and 2008 R-2

·         Upgrade VERITAS to Backup Exec 11d and 2010

·         Set up client PC’s with WIN-7 in both 32 and 64 bit

·         Asset tagging and tracking

·         Deployed Exchange 2007 in mid-2007 as an upgrade from Exchange 2003, working on 2010

·         Active Directory plus Users and Computers, Objects and Policy

·         Extensive use of VMWare and virtualization of servers utilizing VSphere 5

·         Exposure to Microsoft Hyper V and Virtual PC to

·         Researched and implemented a VOIP solution (Telephony)

·         Developed Disaster Recovery plans and Business Continuity plans

·         Set and maintain budgets for IT for the Company

ATA Airlines, Indianapolis, IN

August 1993 to July 2005:  I worked in the following capacities:

From 2002-2005:

·         Computer operator

·         Help Desk with REMEDY software and ticket tracking

·         Monthly tape backups

·         CISCO router support

·         Tier 2 (second level support)

From 1998-2002:

·         Military Troop movement coordinator (Liaisons between Defense Department and ATA)

From 1993 to 1998:

·         Onboard Services representative

Prior to this I was in the Airline Catering Industry for 9 years and the Restaurant and Hospitality Industry for 6 years. A chronological listing for that period is available upon request.

Degrees and Certifications

BSIM                Purdue University          

A+ / N+             TechSkills, Inc.  2001    

Current focus is to obtain an MCSA (Microsoft Certified Systems Administrator)

Of Interest

Writer of the motorsports blog WideOpenWheel http://wideopenwheel.wordpress.com

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