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William
E Emswiler
695 Sunningdale Drive
Oceanside, CA 92125
695 Sunningdale Drive
Oceanside, CA 92125
Contact Phone: (760) 725-5398
SUMMARY
With over 20 years of IT
experience, I have a Bachelors Degree, a project management
background in an ITIL environment, experience with network management, and web interface development. I
recently saved
a failing small program and guided a
Service Management Department on a billion dollar contract through an ISO
20000 Registration and an ISO 9008 Recertification. With a military
background, I exhibit discipline, strong leadership qualities, and a knack
for getting the job done. I am a well rounded candidate with Telecommunication
experience ranging from analogue telephone systems to Cisco routers and
switches. I demonstrate exceptional written communication and verbal
skills. I possess a keen understanding of the ITILv3 best practices and
my technical and managerial backgrounds make me an
exceptional candidate for Any technical manager or project/program
management position.
EXPERIENCE
05/2011
to 12/2011; Full Time Project/Program
Manager;
$85,000
per Annum; last promoted Sep 2010; supervised
one employee;
served
in various roles as needed for a developing company; Strategic Business Solutions,
Tom
Treffinger,941-640-9931; may
contact supervisor.
Roles included: Project Manager, Proposal
Manager, Proposal Writer, ITIL Expert, and Program Manager for
USCENTCOM Configuration Management Contract: I wrote the Statement of Work,
provided the ITIL expertise for evaluation, deveoped and provided a gap
analysis; upon customer request, I engaged and rescued a
failing program, provided onsite customer support and customer interface,
developed the accepted project plan, managed the P & L's, ensured all CDRLs
were met and delivered. Upon end of contract, USCENTCOM customer was pleased
with performance and gave an “Exceptional” rating in the Contractor Performance Assessment Reporting System (CPARS).
05/2005
to 3/2011; Full Time;
Project Manager; $104,000 per Annum; last promoted Sep 2010; permanent
employee; not on a temporary promotion; Harris IT Solutions, Rick Diaz, 850-619-4968;
may contact supervisor.
Senior Proposal
Writer/Project Manager 4, for Harris IT Services. Supervised 4 writers and
authored proposals. Worked with proposal managers and SME to create winning
continuing and new business proposals. Worked with proposal managers coordinators and staff to create and record
process for newly formed Proposal department.
Previous
Harris: Proposal Manager/Project Manager for
DOD New Business under 20 million. Reporting to the Capture Manager, writes,
collects information, edits, and prepares formal business proposals
for DOD New Business in the under 20 million range. Manages a team of
proposal writers as needed to meet deadlines and commitments dictated
by the Capture Manager. Provides input to the likelihood of proposal
success and interfaces with partners on joint proposals.
Previous Harris: Change Management Manager for Navy Marine Corps Intranet Network. Directly manages 8 persons and associated budget. Following ITIL principals for Change Management under Service Transition, insures that ISO 20000/9001 standards for change are followed on the network by creating, enforcing and continually improving process. Manages Change Advisory Board and Process Review Board. Represents Harris IT Services to Customer Concerning Change Management. Successfully guided Change Management through the ISO 20000 Registration. Responsible for a success rate of 99.59% with approximately 1000 changes monthly.
Previous Harris: Regional Change Analyst/Technical Project Manager for the USMC Side of the NMCI. Following the ITIL principals, representative for Change management at Quantico NOC. reviews, approves, schedules and reviews all maintenance on the USMC portion of the NMCI.
Previous Harris: Network Engineer/Project Manager for Key West Naval Air Station responsible for the NMCI (Navy Marine Corps Intranet). Provided solutions and engineering for evolving base infrastructure. Responsible for installation of NMCI network, on NAS Key West, Truman Annex, Trumbo Point, Mole Pier, Sigsbee Navy Housing Area, and Marine Forces South, Miami, Hialeah Naval Reserve Center, and numerous recruiter sites in the Miami area, including but not limited to the design, programming and installation of Cisco Routers and Switches for over three thousand users. Installed configured and maintained the transport boundary consisting of outer routers, inner routers and switches, IDP/IDSs, WANX, and distribution switches and routers. Acted as a Project Manager for sub-contractors assigned to the NMCI Project. Inspects inside and outside plant for NMCI standards. Reacts to trouble calls within the networks. Acted as Circuit Engineer for FTI (Federal Aviation Administration Telecommunications Infrastructure) sites From Key West to Miami.
Previous Harris: Change Management Manager for Navy Marine Corps Intranet Network. Directly manages 8 persons and associated budget. Following ITIL principals for Change Management under Service Transition, insures that ISO 20000/9001 standards for change are followed on the network by creating, enforcing and continually improving process. Manages Change Advisory Board and Process Review Board. Represents Harris IT Services to Customer Concerning Change Management. Successfully guided Change Management through the ISO 20000 Registration. Responsible for a success rate of 99.59% with approximately 1000 changes monthly.
Previous Harris: Regional Change Analyst/Technical Project Manager for the USMC Side of the NMCI. Following the ITIL principals, representative for Change management at Quantico NOC. reviews, approves, schedules and reviews all maintenance on the USMC portion of the NMCI.
Previous Harris: Network Engineer/Project Manager for Key West Naval Air Station responsible for the NMCI (Navy Marine Corps Intranet). Provided solutions and engineering for evolving base infrastructure. Responsible for installation of NMCI network, on NAS Key West, Truman Annex, Trumbo Point, Mole Pier, Sigsbee Navy Housing Area, and Marine Forces South, Miami, Hialeah Naval Reserve Center, and numerous recruiter sites in the Miami area, including but not limited to the design, programming and installation of Cisco Routers and Switches for over three thousand users. Installed configured and maintained the transport boundary consisting of outer routers, inner routers and switches, IDP/IDSs, WANX, and distribution switches and routers. Acted as a Project Manager for sub-contractors assigned to the NMCI Project. Inspects inside and outside plant for NMCI standards. Reacts to trouble calls within the networks. Acted as Circuit Engineer for FTI (Federal Aviation Administration Telecommunications Infrastructure) sites From Key West to Miami.
10/2004
to 05/2005;
40+ hours per Week; Telecommunications Technician/Project Manager;
contract employee; LPL Financial, 9785 Towne Centre Drive, San Diego; Scott
Elliott, 858-450-6699; may contact supervisor.
Performed as Telecommunications
Engineer for U.S.'s largest independent brokerage firm programming Meridian
PBX's option 81c and 11c, Octel voice mail systems, and installing, maintaining
and troubleshooting all voice and data circuits used by the company.
Responsible for integrity of video, voice, and group Teleconference services
and equipment. Performed desktop support for Meridian phones, modems and
cabling. Was responsible for wireless voice, pager, and data services.
Performed as a project manager on various expansion projects for company.
05/2003
to 10/2004;
40 hours per Week; Circuit Allocations Engineer; GS-0391-11; last promoted
02-2002; permanent employee; not on a temporary promotion; DISA Europe, EU8
Unit: 30403; LCR Tamashiro, 01149711686395661; may contact supervisor.
Performed as Circuit Allocations
Engineer for DOD supported actions and routinely provided consulting services
directly with the customer. Processed and translated telecommunications
requirements of DOD and other US government customers for long haul
communications service within Europe, Africa and Southwest Asia for service
implementation on military, NATO and commercial networks. Performed as
lifecycle manager for over 3500 circuits and was involved in over 10000 annual
long line circuit actions in over 20 nations with an annual budget exceeding
$35 million. Manages and implements all assigned projects from definition to
completion. Provides actual cost estimates and obtains operating agency
validation of long haul services. Provides technical guidance on complex
problems of integrating different operations and procedures, correlating
varying and conflicting requirements, accommodating special needs, and
adjusting to significant changes in traffic loads. Analyzes requirements and
recommends alternative actions based on economic and technical considerations.
Provided authoritative technical information and advice for negotiations with
USEUCOM, USAREUR, NATO, host governments and contractors. Interprets and adapts
DOD-wide techniques and guides for processing unique circuit and equipment
leasing actions within the European theater. Serves as technical training
instructor for office personnel and DOD subordinate units on the ordering of
communications long line circuits, interrelation databases, and equipment and
services. Ensures quality of interactive database containing records of over
13,000 circuit actions.
02/2002 to 05/2003; 50 hours per Week; Telecommunications Specialist; GS-0391-11; last promoted 02-2003; permanent employee; not on a temporary promotion; White Sands Missile Range, Stallion Commo, White Sands Missile Range, NM 88002; Patrick Vallejo, 505-679-4257; may contact supervisor.
Was responsible for all aspects of communications needs and customer support at the Stallion Range Complex. I performed extensive installations and troubleshooting with Alcatel, Raycom, Harris and Motorola Microwave Systems. I maintained and troubleshot DS0, DS1, and DS3 circuits on fiber, copper and radio systems. I installed telephone, data, voice and video circuits throughout the north range. I engineered circuits and design architecture for circuit paths. I trouble shot Meridian telephones and circuits on Meridian Switch and SA-4000 respectfully. I maintained and programmed Lucent's Octel Sierra Voice Processing System for customer support. I was responsible for maintenance of switching systems, channel banks, multiplexing equipment and UHF/VHF radios. I programmed/trouble shot DACS II, DACS IV, Digital End Devices, Motorola Trunking Radios, and channel banks. I operated, trouble shot and repaired command destruct transmitter radio systems and their satellite uplinks. I designed and engineered a mobile communications system. I made decisions that were mission critical. I directed and supervised subordinate personnel. I provided technical support in the real-time operation of a technical control center and various related telecommunications systems used in support of RDTE tests and missions conducted at White Sands. I monitored, analyzed and coordinated resolutions of technical problems related to various telecommunications system project requirements in the technical control center. I performed operational readiness and acceptance testing of newly installed systems equipment and rain personnel in the operation and maintenance of those systems and equipment.
02/2002 to 05/2003; 50 hours per Week; Telecommunications Specialist; GS-0391-11; last promoted 02-2003; permanent employee; not on a temporary promotion; White Sands Missile Range, Stallion Commo, White Sands Missile Range, NM 88002; Patrick Vallejo, 505-679-4257; may contact supervisor.
Was responsible for all aspects of communications needs and customer support at the Stallion Range Complex. I performed extensive installations and troubleshooting with Alcatel, Raycom, Harris and Motorola Microwave Systems. I maintained and troubleshot DS0, DS1, and DS3 circuits on fiber, copper and radio systems. I installed telephone, data, voice and video circuits throughout the north range. I engineered circuits and design architecture for circuit paths. I trouble shot Meridian telephones and circuits on Meridian Switch and SA-4000 respectfully. I maintained and programmed Lucent's Octel Sierra Voice Processing System for customer support. I was responsible for maintenance of switching systems, channel banks, multiplexing equipment and UHF/VHF radios. I programmed/trouble shot DACS II, DACS IV, Digital End Devices, Motorola Trunking Radios, and channel banks. I operated, trouble shot and repaired command destruct transmitter radio systems and their satellite uplinks. I designed and engineered a mobile communications system. I made decisions that were mission critical. I directed and supervised subordinate personnel. I provided technical support in the real-time operation of a technical control center and various related telecommunications systems used in support of RDTE tests and missions conducted at White Sands. I monitored, analyzed and coordinated resolutions of technical problems related to various telecommunications system project requirements in the technical control center. I performed operational readiness and acceptance testing of newly installed systems equipment and rain personnel in the operation and maintenance of those systems and equipment.
11/1997
to 05/2001;
50 hours per Week; V Corps TCO/Exercise NCOIC/Project Manager;
$38,000 per Annum; last promoted Not Specified; permanent employee; not on a
temporary promotion; US Army, HQ V Corps, G-6, Unit 29235, APO AE 09014; CPT
Timmons, 011-4906221-575649; may contact supervisor.
Managed and delivered V
Corps Commercial Communication needs. Consolidated,
validated and submitted all telephone and circuit requests for HQ V Corps.
Oversaw, installed and maintained Meridian, Alcatel and Plexus PBX switches,
Voice mail, and associated wire systems for V Corps Command posts. Project
Managed telecommunications infrastructure projects with civilian contractors,
German Army, and Polish Army Engineering units for V Corps HQ buildings and
multiple exercise locations on bases throughout Europe. Managed, installed and
maintained Circuit requirements for VTC, NIPR and SIPR circuits at peace and war.
Assisted in installation,
programming, and
maintenance of full Cisco platform network. Assisted in planning of DSN, MSE,
NIPR, SIPR, and VTC architectures. Liaison between V corps subscribers and 2nd
Signal Brigade
providers. Redesigned and implemented
improvements of V Corps Command Posts wire distribution system. Developed
standard operating procedures for all aspects of job. Analyzed and evaluated
exercise plans, as well as, garrison systems. Developed leased communications
budget. Tracked and monitored communication expenditures.
Trained subordinates. Researched and recommended improvements and modifications
to V Corps communications systems. Held quarterly V Corps Theater Signal
Officer Conferences. Procured and managed communications and information
hardware for V Corps.
01/1995
to 11/1997;
50 hours per Week; HHB Communications Sergeant; $36,000 per; last promoted Not
Specified; permanent employee; not on a temporary promotion; US Army, HHB 1-44
ADA, Fort Hood, TX 76544; Capt. Middleton, 254-288-6791; may contact
supervisor.
Managed unit maintenance shop.
Profiled radio shots for battalion. Responsible for maintenance of unit's
SINCGARS, EPLARS, Single Channel Tactical Satellite, AM Radios, and antenna
systems. Responsible for Communication Security throughout Battalion. HHB
Information Management Officer (IMO) and Telephone Control Officer (TCO).
Project Managed refit of Force XXI SINCGARS Radios for Entire Battalion.
Performed scheduled inspections of subordinate units' maintenance and
maintained programs.
03/1990
to 07/1992;
50 hours per Week; Telephone Cable Splicer; $25,000 per Annum; last promoted
Not Specified; permanent employee; not on a temporary promotion; US Army, 69th
Sig Company, Fort Huachuca, AZ 85613; SSG Edwards; may contact supervisor.
Installed repaired and spliced copper wire systems for US Army Garrison, Fort Huachuca and Naval Department of Public Works, Guam, USA. Installed and maintained tactical wire systems for 40th Signal Battalion during Operation Desert Storm.
Installed repaired and spliced copper wire systems for US Army Garrison, Fort Huachuca and Naval Department of Public Works, Guam, USA. Installed and maintained tactical wire systems for 40th Signal Battalion during Operation Desert Storm.
EDUCATION
California State Long Beach, Long Beach, CA; Bachelor in English, 1994; 3.75 out of 4 Point GPA; 67 Semester Hours
Palomar Community College, San Marcos, CA; Associate in General Education, 1987; 2.3 out of 4 Point GPA; 69 Semester Hours
California State Long Beach, Long Beach, CA; Bachelor in English, 1994; 3.75 out of 4 Point GPA; 67 Semester Hours
Palomar Community College, San Marcos, CA; Associate in General Education, 1987; 2.3 out of 4 Point GPA; 69 Semester Hours
San Diguito High School,
Encinitas, CA; 1984 High School Diploma
PROFESSIONAL
TRAINING
Cable Systems Installer/Maintainer, Fort Gordon, GA, 1988.
Cable Splicing Project/Maintenance Action Specialist, Sheppard AFB, TX, 1989.
31L Basic Noncommissioned Officer Course, Fort Gordon, GA, 1996.
Plexus PBX Vendor Programming Course, Austin, TX, 1999.
31W Telecommunications Chief Advanced Noncommissioned Officers Course, Fort Gordon, GA, 2001.
General Dynamics Telecommunications Operations Chief, Fort Gordon, GA, 2001.
IP Telephony Cisco Engineering WSMR 8 hours
Cable Systems Installer/Maintainer, Fort Gordon, GA, 1988.
Cable Splicing Project/Maintenance Action Specialist, Sheppard AFB, TX, 1989.
31L Basic Noncommissioned Officer Course, Fort Gordon, GA, 1996.
Plexus PBX Vendor Programming Course, Austin, TX, 1999.
31W Telecommunications Chief Advanced Noncommissioned Officers Course, Fort Gordon, GA, 2001.
General Dynamics Telecommunications Operations Chief, Fort Gordon, GA, 2001.
IP Telephony Cisco Engineering WSMR 8 hours
PROFESSIONAL
LICENSES/CERTIFICATES
ITIL Release Control and
Validation V3
ITIL v3 Foundation
CCNA Cisco Certified Network Associate
CCDA Cisco Certified Design Associate
BBS Telecom Vendor Certification for Plexus PBX
Centest/Netmanager Vendor Certification
PROFESSIONAL RATINGS, AWARDS, AND RECOGNITIONS
Multimax Quality Excellence Award (x2)
$500.00 cash award for performance, WSMR
Meritorious Service Medal for job performance at V Corps G-6
Army Commendation Medal for performance at V Corps G-6
Army Commendation Medal for performance at 1-44 ADA
Army Achievement Medal for performance at V Corps G-6
Several letters of commendation for various accomplishments
OTHER INFORMATION
ITILv3 Release Control and Validation, Complex Routing and Switching Communications Planning and Design, Telephone Switching Systems, DACS II/IV Programming, PBX Programming, Telephone System Installation, Circuit Installation/troubleshooting, Microsoft Project, Word, Access, Excel, Exchange, PowerPoint, Windows NT, Video Teleconferencing, Cable splicing, Radio Maintenance, Frequency Spectrum Management, Communications Security, Computer Hardware Components, Basic Networking, Pair gain Modems, Single Channel/Multi Channel Satellite Systems, Antenna Systems, Multiple Subscriber Equipment, Site Surveys, GSM Cellular Phones, Trouble Shooting CPE, Budget Development, X.25, Packet Switching, High Profile Briefing. Working on Masters in Telecommunication.
ITIL v3 Foundation
CCNA Cisco Certified Network Associate
CCDA Cisco Certified Design Associate
BBS Telecom Vendor Certification for Plexus PBX
Centest/Netmanager Vendor Certification
PROFESSIONAL RATINGS, AWARDS, AND RECOGNITIONS
Multimax Quality Excellence Award (x2)
$500.00 cash award for performance, WSMR
Meritorious Service Medal for job performance at V Corps G-6
Army Commendation Medal for performance at V Corps G-6
Army Commendation Medal for performance at 1-44 ADA
Army Achievement Medal for performance at V Corps G-6
Several letters of commendation for various accomplishments
OTHER INFORMATION
ITILv3 Release Control and Validation, Complex Routing and Switching Communications Planning and Design, Telephone Switching Systems, DACS II/IV Programming, PBX Programming, Telephone System Installation, Circuit Installation/troubleshooting, Microsoft Project, Word, Access, Excel, Exchange, PowerPoint, Windows NT, Video Teleconferencing, Cable splicing, Radio Maintenance, Frequency Spectrum Management, Communications Security, Computer Hardware Components, Basic Networking, Pair gain Modems, Single Channel/Multi Channel Satellite Systems, Antenna Systems, Multiple Subscriber Equipment, Site Surveys, GSM Cellular Phones, Trouble Shooting CPE, Budget Development, X.25, Packet Switching, High Profile Briefing. Working on Masters in Telecommunication.
U.S.
MILITARY SERVICE INFORMATION
Active Duty: 07/1988 to 07/1992 - U.S. Army
Active Duty: 07/1988 to 07/1992 - U.S. Army
Reserve
Duty: 07/1992 to 01/1995 - California
National Guard
Active Duty: 01/1995 to 07/2001 - U.S. Army
Campaign badges and/or expeditionary medals received: Southwest Asia Service Medal, Armed Forces Expeditionary Medal
Honorable Discharge
Active Duty: 01/1995 to 07/2001 - U.S. Army
Campaign badges and/or expeditionary medals received: Southwest Asia Service Medal, Armed Forces Expeditionary Medal
Honorable Discharge
Active
Secret Clearance and interim Top Secret
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