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Dana
Frank
309 Teal Hollow
Lane, Tomball, Texas 77001
(717) 380-9876 cellular
Information
Technology Management
Talented and accomplished Six Sigma Green Belt
Certified IT management professional, with an active secret security clearance,
extensive background in Internet Architecture, Portal, B2B, and SDLC
environments. Proven ability to direct technical and business teams, coordinate
with consultants, and manage projects. Strong customer relationship skills, as
well as sales and business development. Experienced in leading development and
implementation of technology systems. Adept at directing product launches,
business development efforts, application design, content management, and business
integration. Expertise in complete project management, from conceptualization
and requirements determination to final testing and implementation. Outstanding
presentation, leadership, communication, skills and develop outside
partnerships.
Education
BS in Information Systems
Management, University of Maryland, University College (2006)
International Business, Minor
Japanese, Boise State University (1995)
Professional Experience
RR
Donnelley / Financial Services Business Unit, Lancaster, PA, 2008 to Present
Technical
Project Manager / Business Analyst II
·
Clarified
client requirements, business needs and project objectives, via conference
calls and client meetings, in collaboration with all stakeholders.
·
Collaborated
with Technology and Sales teams to facilitate communication for successful
project development.
·
Managed
an on-site team and off-site team.
·
Conducted
business analysis, product and project assessment and feasibility.
·
Strategized
project scoping and specifications to help create the Business Requirement
Document and Statement of Work.
·
Met
with all developers and project stakeholders to lead a kickoff meeting.
·
Defined
and introduced the project, team members' roles, and key deliverables. Mapped
out timelines, milestones and communication processes for internal team members
and client using Microsoft Project.
·
Created
flow charts of new processes.
·
Specialized
in document repositories, including user requirements, functionality, user
interface and integrating the repository into the print flow process
·
Produced
user manuals for client repository applications.
·
Monitored
successful deployment of new product applications to meet client deadlines.
·
During
deployment of new application, worked with system administrators and developers
to ensure successful launch.
·
Developed
and implemented user training programs of new product application.
·
Held
post-deployment meetings to review project strengths and liabilities and to
ensure the process is working as planned and to look for possible improvements
for future projects.
·
Overviewed
applications to ensure usability met the client’s needs and standards.
·
Have a
solid understanding of SEC requirements for printing prospectuses and
supplement and first dollar transactions
Government
Services Group, Hanover, MD 2006 – 2008
Project
Manager / Lead Consultant, Government Services and Technology
·
Lead
DoD Consultant, directing all aspects of projects for U.S. Army, Fort Meyer
Military Community.
·
Worked
closely with the DOIM to identify best methods for migrating Web Server from
outside location to an internal location.
·
Managed
an on-site team.
·
Configured
project parameters, maintained development environment, and reviewed
modifications.
·
Managed,
monitored, and reported all control processes as well as scope, deliverables,
progress, and budgets.
·
Strictly
monitored and controlled budgets to ensure that project money and hours were
within allowable ranges for government contracts for the project.
·
Delivered
project budget estimates and solutions to determined best route; modifications
to existing applications or implementations/development of new applications.
·
Develop implementation timelines; communicate project status
using work flow analysis and
Microsoft Project to project plans to participate in ongoing planning.
·
Managed
deployment of new content and development of training application and kiosk
application.
·
Developed
end-user documentation for training and online help systems for new software.
Analyzed customer service and wrote new customer-service procedure manuals.
·
Evaluated
and defined processes, tools, methodologies, and critical success factors
impacting processes.
·
Management
Control Processes, including planning, organizing, staffing and directing.
·
Provided
work flow analysis, projects plans for other technology related projects.
·
Responded
to urgent requests 24\7 from Base Commander and other officials.
·
Provided
and over saw program testing, maintenance and training.
·
Expanded
project from short-term assignment to full-time role.
·
Active
Secret Security Clearance.
General
Electric / Penske e-Business Group, Green Hills, PA 1999 to 2006
Program
/ Project Web Application Manager, e-Business Group
·
Responsible
for the implementation of all Internet and Intranet applications including web
development including proprietary applications and legacy systems for a leading
trucking company.
·
Responsible
for managing and supervising a team of Web-Programmers, Developers, Consultants
and offshore resources.
·
Demonstrated
ability to bring projects to completion on time, within scope, and under
budget.
·
Manager
of programs, projects and project teams, with demonstrated aptitude in
application development, gathering requirements, process mapping, technology
and application analyses.
·
Lead
and reported at weekly status meetings with results of program/project
controls, processes, and budgets.
·
Effectively
maintained budget plans accordingly for each project.
o Monitored and controlled budgets for
equipment, software, and resources of projects through each phase of
development
o Identified and reported potential
feasibility/cost over-runs before each deliverable to ensure projects were
delivered within budget to maximize project/program ROI
·
Effectively
used Microsoft Project to track all aspects of the project.
·
Promoting
and implementing new products and services.
·
Formulate
best practices, detail usage strategies, and provide sales teams with marketing
and sales tools.
·
Provided
IT Strategy & and direction for business plan each year.
·
Involved
in the decision making process for Internet software tools that are to be used
effectively throughout the company for development. Provided training for team members for
application tools.
·
Ad hoc
technical support for Penske’s web applications when needed in crisis
situations.
·
Six
Sigma Green Belt Certified project was completed for certification.
tRAINING
IT Project
Management Training, Reading PA (2004)
Six Sigma Quality
Control
Usability
Technical Skills
Windows XP, 2000,
Server 2003 operating systems, AS/400, Microsoft Vista, MS Word, MS Excel, MS
Power Point, MS Project, Visio, HTML, JSP, JavaScript, ASP, SQL Server, Oracle,
Portals, Oracle.
Awards And Recognition
Recipient,
Invention Incentive Award, May 2003 and April 2001, for participation for a
software patent application at Penske Truck Leasing, which became U.S. Patent
No. 6,571,197 as of May 27, 2003.
HOBBIES
Private Pilot
Training (35 hours including 10 hours solo time)
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