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Dana Frank

 309 Teal Hollow Lane, Tomball, Texas 77001

(717) 380-9876 cellular

Email: dana@dejazzd.com

Information Technology Management

Talented and accomplished Six Sigma Green Belt Certified IT management professional, with an active secret security clearance, extensive background in Internet Architecture, Portal, B2B, and SDLC environments. Proven ability to direct technical and business teams, coordinate with consultants, and manage projects. Strong customer relationship skills, as well as sales and business development. Experienced in leading development and implementation of technology systems. Adept at directing product launches, business development efforts, application design, content management, and business integration. Expertise in complete project management, from conceptualization and requirements determination to final testing and implementation. Outstanding presentation, leadership, communication, skills and develop outside partnerships.

Education

BS in Information Systems Management, University of Maryland, University College (2006)

International Business, Minor Japanese, Boise State University (1995)

Professional Experience

RR Donnelley / Financial Services Business Unit, Lancaster, PA, 2008 to Present

Technical Project Manager / Business Analyst II

·          Clarified client requirements, business needs and project objectives, via conference calls and client meetings, in collaboration with all stakeholders.

·          Collaborated with Technology and Sales teams to facilitate communication for successful project development.

·          Managed an on-site team and off-site team.

·          Conducted business analysis, product and project assessment and feasibility.

·          Strategized project scoping and specifications to help create the Business Requirement Document and Statement of Work.

·          Met with all developers and project stakeholders to lead a kickoff meeting.

·          Defined and introduced the project, team members' roles, and key deliverables. Mapped out timelines, milestones and communication processes for internal team members and client using Microsoft Project.

·          Created flow charts of new processes. 

·          Specialized in document repositories, including user requirements, functionality, user interface and integrating the repository into the print flow process

·          Produced user manuals for client repository applications.

·          Monitored successful deployment of new product applications to meet client deadlines.

·          During deployment of new application, worked with system administrators and developers to ensure successful launch.

·          Developed and implemented user training programs of new product application.

·          Held post-deployment meetings to review project strengths and liabilities and to ensure the process is working as planned and to look for possible improvements for future projects.

·          Overviewed applications to ensure usability met the client’s needs and standards.

·          Have a solid understanding of SEC requirements for printing prospectuses and supplement and first dollar transactions

Government Services Group, Hanover, MD 2006 – 2008

Project Manager / Lead Consultant, Government Services and Technology

·          Lead DoD Consultant, directing all aspects of projects for U.S. Army, Fort Meyer Military Community.

·          Worked closely with the DOIM to identify best methods for migrating Web Server from outside location to an internal location.

·          Managed an on-site team.

·          Configured project parameters, maintained development environment, and reviewed modifications.

·          Managed, monitored, and reported all control processes as well as scope, deliverables, progress, and budgets.

·          Strictly monitored and controlled budgets to ensure that project money and hours were within allowable ranges for government contracts for the project.

·          Delivered project budget estimates and solutions to determined best route; modifications to existing applications or implementations/development of new applications.

·          Develop implementation timelines; communicate project status using work flow analysis and Microsoft Project to project plans to participate in ongoing planning.

·          Managed deployment of new content and development of training application and kiosk application. 

·          Developed end-user documentation for training and online help systems for new software. Analyzed customer service and wrote new customer-service procedure manuals.

·          Evaluated and defined processes, tools, methodologies, and critical success factors impacting processes.

·          Management Control Processes, including planning, organizing, staffing and directing.

·          Provided work flow analysis, projects plans for other technology related projects.

·          Responded to urgent requests 24\7 from Base Commander and other officials.

·          Provided and over saw program testing, maintenance and training.

·          Expanded project from short-term assignment to full-time role.

·          Active Secret Security Clearance.

General Electric / Penske e-Business Group, Green Hills, PA 1999 to 2006

Program / Project Web Application Manager, e-Business Group

·          Responsible for the implementation of all Internet and Intranet applications including web development including proprietary applications and legacy systems for a leading trucking company.

·          Responsible for managing and supervising a team of Web-Programmers, Developers, Consultants and offshore resources. 

·          Demonstrated ability to bring projects to completion on time, within scope, and under budget.

·          Manager of programs, projects and project teams, with demonstrated aptitude in application development, gathering requirements, process mapping, technology and application analyses.

·          Lead and reported at weekly status meetings with results of program/project controls, processes, and budgets.

·          Effectively maintained budget plans accordingly for each project.

o    Monitored and controlled budgets for equipment, software, and resources of projects through each phase of development

o    Identified and reported potential feasibility/cost over-runs before each deliverable to ensure projects were delivered within budget to maximize project/program ROI

·          Effectively used Microsoft Project to track all aspects of the project.

·          Promoting and implementing new products and services.

·          Formulate best practices, detail usage strategies, and provide sales teams with marketing and sales tools.

·          Provided IT Strategy & and direction for business plan each year.

·          Involved in the decision making process for Internet software tools that are to be used effectively throughout the company for development.  Provided training for team members for application tools. 

·          Ad hoc technical support for Penske’s web applications when needed in crisis situations.

·          Six Sigma Green Belt Certified project was completed for certification.

tRAINING

IT Project Management Training, Reading PA (2004)

Six Sigma Quality Control

Usability

Technical Skills

Windows XP, 2000, Server 2003 operating systems, AS/400, Microsoft Vista, MS Word, MS Excel, MS Power Point, MS Project, Visio, HTML, JSP, JavaScript, ASP, SQL Server, Oracle, Portals, Oracle.

Awards And Recognition

Recipient, Invention Incentive Award, May 2003 and April 2001, for participation for a software patent application at Penske Truck Leasing, which became U.S. Patent No. 6,571,197 as of May 27, 2003.

HOBBIES

Private Pilot Training (35 hours including 10 hours solo time)

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