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Joy
Koolhoven
309
E. 3000 S. Home:
801-641-9876
Salt
Lake City, Utah 84001 E-mail:
joy.koolhoven@gmail.com
CAREER SUMMARY
Currently,
I’m a Network Engineer for the University of Utah. I have a Citrix CCA certification, Microsoft
MCSE certification, Juniper Network JNCIA certification and an Associates
degree as an Integrated System Specialist, with 13 years of experience working
in a LAN/WAN environment.
SKILLS
- Foundry Routing and Switching
- Layer 2 MPLS
- Juniper Netscreen Firewall
- Juniper SSL VPN
- Juniper NSM
- Wireshark
- Foundry Load Balancers
- Network Security
- Windows Server Administration
- HP ProCurve Switches
- Terminal Services
- Wireless Security
- Ports and Protocols
- Cisco Nexus
- Windows 7/Vista/XP/2000
- Wireless Networking
- OSPF, EIGRP and BGP
- Citrix Netscalers
- Cisco Routing and Switching
- Terminal Services
- DHCP
- DNS
- Brocade Networks (Ethernet)
- Juniper Network Connect
- Group Policy Administration
- Cisco VPC
- Cisco CNR
WORK EXPERIENCE
University of Utah Hospitals and Clinics,
Salt Lake City, Utah 11/2006 - Current
Network Engineer
- Cisco Routing and Switching.
- Cisco Nexus 7K and 5K Configuration and Management.
- Cisco Layer 4-7 Content Switching Module (CSM Load
Balancing).
- High Availability Cisco FWSM (firewall services
module) implementation.
- Citrix Netscalers implementation.
- Citrix Access Gateway.
- LAN/WAN Network Design.
- Provide world class support to U of U hospitals and
clinic employees.
- Project coordination.
- Juniper Netscreen firewall policy administration.
- Juniper SSL VPN configuration
- Foundry FastIron, MLX and BigIron router and switch
management.
- HP ProCurve switch management.
- Cisco 3000 VPN Concentrator management.
- Advanced network design.
- Wireshark network monitor.
- Troubleshoot complex network connectivity issues.
- Nagios GroundWorks Moinitor.
- On-Call rotation available 24/7.
- Brocade ServerIron 450GT and XL Load Balancers
University of Utah Hospitals and Clinics,
Salt Lake City, Utah 11/2004 – 11/2006
Support Desk Team Lead
- Provide world class support to U of U hospitals and
clinic employees.
- Owning the Remedy trouble ticket queue.
- Provide support for clinical applications.
- Additional responsibilities include Administration
of Active Directory users and computers, memberships and AD printer operator.
- First Call Architect, as an architect, I have
created many knowledgebase objects which continue to assist support desk
agents in their daily duties.
- Administration of Novell Directory Services users
and memberships.
- Troubleshooting network connectivity, PC hardware,
Operating system issues.
- Continuously sharpening my troubleshooting and
customer service skills.
- Training and mentoring new support desk agents.
- Assisting ITS and SOM computer professionals with
issues on the tech line.
- Managing support desk queue and web tickets.
- Multi tasking and prioritizing work load.
- User administration for multiple clinical
applications.
- Desktop support for PC and Mac computers.
- Remote desktop administration through Carbon Copy,
Rapid Assist and Tinbuk2.
- Web JetAdmin printer administration utility.
- Citrix and Softricity application delivery
technologies.
- On-Call rotation.
Salt
Lake Community College, Salt Lake City,
Utah 6/2007
– 6/2009
Assistant Instructor
- Assisting MCSE instructor.
- Assisting with daily classroom labs.
- Designed basic Cisco routing student lab.
Integra-Techs,
Draper, Utah 9/2004
– 12/2005
Network Engineer
- Administration of Windows 2000/2003 domains.
- Designed, installed and maintained a Windows 2000
and 2003 domain controllers and multiple workstations, laptops and network
printers.
- Administration of multiple Active Directory domains.
- Managing DNS and DHCP services on Windows 2000, 2003
and NT4 servers.
- Domain Group Policy administration.
- Installed and configured Cisco PIX Firewalls/Routers
- Installation and configuration Terminal services and
Licensing.
- Installation and configuration of Routing and Remote
Access Services.
- Virtual Private Networking through RRAS.
- Microsoft Internet Information Services (IIS)
installation and configuration.
- Installation and configuration of Cisco wireless
Access Points.
- WatchGuard X700 Firebox setup and configuration.
Kennecott
Utah Copper, Magna, Utah 8/1994
- 7/2003
Operator C
- Created and implemented a safety tracking system for
over 300 employees.
- Configured network printers.
- Trained front line supervisor’s basic and
intermediate computer skills.
Contract Work
(Self Employed), Utah 6/1999
- 6/2003
Network Engineer (Contract Work)
- Administration of a Windows 2000 domain.
- Administration of an Active Directory domain.
- Designed, installed and maintained a Windows 2000
domain controller and multiple workstations, laptops and network printers.
- Network cabling.
EDUCATION
A.A.S.,
Information Technology, Salt Lake
Community College, Salt Lake City, Utah – 1999
MCSE
Courses, Salt Lake
Community College, Salt Lake City, Utah – 2004
Cisco
CCNA Bootcamp,University
of Utah , Salt Lake City, Utah – 2007
Cisco
BCMSN, Fast Lane Training,
Denver, Colorado – 2009
CERTIFICATIONS
Citrix CCA Salt
Lake City, Utah – 2011
Exin ITIL Foundations Salt
Lake City, Utah – 2009
Juniper JNCIA Salt
Lake City, Utah – 2007
Microsoft MCSE Salt
Lake City, Utah – 2005
CompTIA A+ Salt
Lake City, Utah – 2003
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