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General Business Analyst Resume in Word Format Free Download

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Joy Schnug

309 Bainbridge Court · Bensalem, Pennsylvania 1900001 · 609-792-9876 · joy@yahoo.com

PROFILE

Results-oriented professional with a proven track record of developing and implementing systematic solutions that support strategic business goals and enhance efficiency while understanding business problems and opportunities in the context of requirements gathering and translating those business requirements into solutions. 
  • Extensive background in eliciting requirements from business functional areas, defining a project’s objectives and scope, and formulating procedural and system changes. 
  • Expertise in creating functional requirement packages that consist of user interface design, functional and non-functional requirements, service definitions, as-is and future-state flowcharts, Swimlane diagrams, and use cases, on which the technical development and quality assurance testing are based. 
  • Experienced user of various System Development Life Cycle models, including agile and sequential software development processes, such as Scrum and the waterfall method.
  • Proved capability to manage user acceptance testing, which includes coordinating with the testers to create test scripts, organize test execution, manage defects, and obtain signoff.
  • Demonstrated ability to partner with global stakeholders, communicate complex ideas clearly and concisely, facilitate productive meetings, develop training materials, and execute client project presentations.
  • Experienced user of SharePoint, Microsoft Office applications, including Excel, Power Point, Visio, and Access, CaliberRM, HP Quality Center, XML Spy, as well as mainframe and web-based platforms.

WORK EXPERIENCE

Randstand Technologies, Conshohocken, PA                                                           

Business Analyst / Functional Application Consultant at De Lage Landen

2010-Present
Function as the primary Business Analyst for a proprietary system that enforces company-wide compliance with the Basel II Accord and serves as the source for all client legal entity and risk related data. 
  • Created the functional requirements for a new Front Office integrated Compliance system intended to prevent D.L.L. from doing business with persons and companies outside its risk tolerance.  
  • Facilitate requirements gathering sessions with global stakeholders in order to ascertain their needs and determine potential requirements, scope, and design.
  • Create, and obtain signoff for, requirements packages.
  • Communicate requirements to the technical team and address implementation dependencies and downstream system impacts.

TekSystems, Plymouth Meeting, PA                                                                                        

Business Analyst / Consultant at PHH Mortgage 

2010-2010

Facilitated JAD sessions with stakeholders in order to identify and formulate the business process changes and system modifications necessary to conform to Fannie Mae and Freddie Mac’s new loan delivery standards for 2011, published as the Uniform Mortgage Data Program. 
·         Composed use cases and functional requirement specifications.
  • Created as-is and future-state Visio flowcharts and Swimlane diagrams and put them in the context of all potentially impacted business processes and systems in order to define scope and identify potential requirements.

Sr. Business Systems Analyst / Consultant at Ally Financial

2009-2010                              

Acted as the liaison among stakeholders in the Warehouse Lending division in order to elicit, analyze, communicate, and validate requirements for changes to business processes and information systems. 
·         Served as the primary Business Analyst on several medium sized projects to automate manual processes and interface with external data suppliers.  
  • Created functional requirement packages and managed the user acceptance testing cycles.
  • Facilitated application design and knowledge transfer sessions with business partners in order to obtain buy-in and sign-off for deliverables.
  • Communicated requirements to the technical team and addressed implementation dependencies and downstream system impacts.
  • Incrementally tested the system enhancements and partnered with the programmers in order to make iterative changes during the construction phase.
Fiserv Automotive Lending Solutions, King of Prussia, PA                                           

Business Analyst, Professional Services  

2008 – 2009   
Partnered with programmers, project managers, and external clients on a large-scale project to develop and deliver a new browser-based version of Fiserv’s automotive loan and lease origination systems. 
  • Designed funding-related screens and formulated program functionality for the origination systems.
  • Streamlined and improved the process of gathering data from external clients by designing and building user-friendly Access databases.
  • Created training materials for system changes and process enhancements, as well as conducted in-person and virtual training sessions with the end users.

Chase Home Finance, Fort Washington, PA                                                                      

Business Analyst, Assistant Vice President                                                                 
2006 – 2008
Led the successful implementation of new processes and technology within the Chase Home Finance division. Composed functional requirement specifications, conducted user acceptance testing, and provided daily maintenance and support to the end users of the loan origination system and related business tools.
  • Partnered with the Sales, Operations, and Compliance departments, as well as external vendors, to implement business development initiatives.
  • Created training materials for system changes and process enhancements, as well as conducted in-person and virtual training sessions.

Vendor Manager                                                                                                               

2005 – 2006

Managed the relationship between the Fort Washington Call Center and its title insurance and appraisal vendors.  Supervised a staff of 12 Chase employees and 28 on-site vendors.
  • Developed new reports to better track, measure, and enforce vendor performance levels.
  • Formulated, implemented, and documented policy and process changes.

Mortgage Underwriter                                                                                                   

2002 – 2005

Maintained lending authority and managed a large pipeline of mortgage loan applications.  Established and sustained customer contact during the processing of the loan application. 
  • Processed files in pipeline, which included analyzing credit, income, and collateral, in order to ensure that the mortgage loan applications met Chase’s lending guidelines.
EDUCATION
  • Salisbury University, Salisbury, MD
Bachelor of Arts Degree, Magna Cum Laude
  • Member of the International Institute of Business Analysts (IIBA) and on-track to obtain the CBAP certification in 2012. 
  • Completed 21 Professional Development Units for CBAP Certification Preparation through Watermark Learning in January 2012.


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