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Mark Accardo
141
Warren St Apt1512, Jersey City, NJ 07445
917-229-9912
Summary
·
Project
Manager with over 5 years of Project and Process Management experience and over
10 years of experience as a system specialist in an Enterprise IT environment
·
Maintained
reputation for ability to effectively manage multiple projects simultaneously
across varying technical towers with multiple teams and in multiple global
locations to the satisfaction of a very demanding client
Education
B.A. Degree in
Economics, University of Texas, Austin, TX 1992-1996
Professional
History
Project Manager,
Disney Account, Affiliated Computer Services, Inc.
June
2006 - Present
·
Oversee
all phases of the project lifecycle for multiple simultaneous projects that
span technical towers in an Enterprise environment for a dedicated client; manage,
direct and control projects to schedule, scope and cost
·
Act
as primary representative managing all Northeast projects for an ITO on a
dedicated account, interfacing directly with client executive project stakeholders
and management
·
Develop,
petition for and manage project budgets for hardware, software, maintenance,
labor; generate client pricing, create contract documentation and present for
approval
·
Assemble
and manage teams with a broad spectrum of technical specialties; manage project
staffing throughout project cycle with both company tower management and via 3rd
party staffing; budget labor and track; petition for project prioritization
with company and client Program managers
·
Maintain
and present regular project status reporting for all in-flight projects for an
audience that includes client executive stakeholders
·
Actively
manage project scope against client expectations throughout project cycle; address
scope thresholds and initiate change approval process as needed
·
As
newly hired Project Specialist was integral in creation and development of a
formal PMO for account and created a process to identify and propose
specialized technical solutions to meet and enhance client needs over a wide
range of IT functions thus creating new revenue streams for a nascent account
·
Promoted
to Enterprise PM for Disney account after 18 months as New York region Project
Specialist due to reputation for new business development and efficiency in realizing
project process guidelines and using to better define and complete project work
·
Promoted
to Senior PM for Northeast projects having worked with PMO to develop a program
around Enterprise effort to convert all North American client phones to Cisco
VoIP; have since managed successful
migration of over 2500 devices while surpassing customer expectation
·
Have
successfully managed a portfolio of over 85 projects over the spectrum of IT
technologies varying in scope, schedule and with project budgets up to $1.5
million
Senior IT System Specialist,
Enterprise Architecture, Disney/ABC TV April
2002 – June 2006
·
Enterprise
Desktop Architect overseeing software implementation; desktop standardization;
imaging development and automation; monitoring and stability for a critical
media environment
·
Worked
closely with in-house software development teams to ensure seamless integration
of media sales and broadcast applications into Enterprise standard; acted as
interface between departmental stakeholders and developers to identify and meet
technical needs
·
Developed
and implemented company-wide desktop standards for end-user computer systems to
ensure stable functionality for a variety of media departments
·
As
Enterprise head for Network Advertising Sales support, led desktop architectural
effort with application development team to design and implement a Sales
revenue and planning system which resulted in the first ever zero system
failure and zero downtime during the company’s critical sales period
IT Consultant, Disney/ABC
Account, Universal Computer Systems, Inc. Dec 1997
– April 2002
·
Implementations
Specialist performing hardware and software installs campus-wide in an MS Windows
Enterprise environment
·
Managed
and provided critical level support for various specialized software systems in
a broadcast media environment
·
Developed
flawless track record of system and customer support in a live-broadcast news
environment earning a reputation of trust from superiors and department heads
for consistently providing solutions to technical problems in a timely manner
·
Earned
and excelled at assignment as lone support technician for remote News special
event broadcast assignments, building and maintaining standalone networks in
challenging locations for live broadcast teams
Sales Manager, Rollins
Leasing Corp. Aug
1996 – Dec 1997
·
Oversaw
commercial rental sales for all of central Texas
·
Developed
and worked to sales budget forecasts; tracked operational expenses against
budget; conducted outside sales to regional businesses; build and foster client
base; oversaw maintenance and inventory of truck fleet
·
Promoted
to head of commercial rental sales for region after only 6 months due to recognition
for sales and customer service proficiency
Technical Experience
·
Proficient
in utilizing MS Project to develop WBS and track project progress
·
Expert
knowledge in Microsoft Office – Excel, PowerPoint, Visio
·
Have
managed projects utilizing technologies: Cisco Unified Call Manager/VoIP; Cisco
routing; internet perimeter security/firewall; MS client/server; MS Exchange
messaging; MS SMS; MS Enterprise SQL; Nortel PBX
·
VBScript,
HTML, XML, Java Scripting, API
References
supplied upon request
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