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Infrastructure Operations Center 801 Pencader Dr . Newark , DE
Independence Blue Cross Phila. ,
PA
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HAILEY GRIMES.
309
Greenfield Rd.
Newark,
DE 19001
(302)
367-9876
OBJECTIVE
To secure an IT position where opportunity for advancement is based
on performance and results.
CERTIFICATIONS
• MCSE, MCP, MCP+I (MCP ID#
1472477)
• CompTIA Network+ Certified
(ID# COMP10463378)
• CCNA in progress in progress.
PROFESSIONAL EXPERIENCE
Tek Systems, Plymouth
NOC Technician
Current Assignment: Wawa Inc.
Responsible for monitoring Sprint
MPLS WAN/LAN infrastructure, corporate internet, server health and statistics
monitoring, datacenter environment and wide area network monitoring along with
daily backup operations. Troubleshoot
network issues The NOC uses the
following tools for monitoring and troubleshooting events: WhatsUp Gold,
Applix, Spectrum OneClick, ARCserve backup, ArcSight and AirMagnet Enterprise
Consoles for security monitoring and InfraStruXure Central for UPS monitoring. Responsibilities include second level
troubleshooting store network issues on Cisco 2800 series router and Cisco 2960
series switches, Intel server farm and all corporate and store network outages. Investigate all
incidents to determine root cause. Follow established escalation procedures and
time lines to ensure the quickest resolution path. Communicate all incidents maintain incident
reports, activity logs and follow-up on activities to maintain the highest
level of service. Update service tickets
with detailed explanation of work performed to resolve issues.
Conde Nast Publications
July 2004
to Oct. 2009
Position: NOC Technician
Responsible for monitoring Verizon MPLS WAN/LAN infrastructure, web
hosting environment, corporate internet,
and all network devices from
switches/routers and servers including remote locations. Respond to network related outages escalated
by customers and various business units work with carriers and third party
vendors to troubleshoot network and web
related issues. Responsible for first
level troubleshooting of core network
devices, windows/unix servers and website outages. Investigate all incidents to determine root
cause. Follow established escalation procedures and time lines to ensure the
quickest resolution path. Communicate
all incidents maintain incident reports, activity logs and follow-up on
activities to maintain the highest level of service. Update service tickets with detailed
explanation of work performed to resolve issues. Support community of 1500+ total devices monitored 2,159 which includes
router, switches, servers and UPS devices. Primary monitoring tools include Netcool, Insight
Manager , Sun MC, Solarwinds, Foglight, Keynote, Gomez, Mazu,
Oracle Enterprise Manager and
InfrastruXure Manager. Additional
responsibilities include network port provisioning, cable management, and installation
of new equipment.
Tek Systems, Plymouth
Meeting, PA. 19462 Nov. 2003 to July 2004
NOC Technician
Current Assignment: Advance
Magazine Group
Responsibilities include monitoring network infrastructure, follow
written procedures for all escalated issues.
Primary management tools include Insight Manager , Sun MC, Smarts, Foglight, Keynote,
Gomez, Concord
and Ciscoworks2000. Respond to
network related outages on over the network detected via network monitoring
tools or escalated by customers and various business units. Additional responsibilities include network
port provisioning and installing of new equipment and working with carriers and
customer contacts to troubleshoot network issues and resolve problems.
CONNECTECHS, KING OF PRUSSIA , PA July
2003 to July 2004
Independent Network Enterprise
Consultant
Current Project: Windows 2000
Administration and Deployment
Responsibilites include designing, testing and building Windows 2000
images for the University
of Pennsylvania Health System
Hardware. Setup Microsoft
Outlook mail accounts and Internet proxy server. Monitor network performance via SNMP for
network to insure maximum network performance.
Troubleshoot Tier 3 network issues and complete task assigned.
INSOURCE INC., WAYNE ,
PA
Desktop Engineer
Current Project: Windows XP
Migration and Deployment
Responsibliites include designing, testing and building Windows XP
images for various business units. Test
existing applications and verify compatibility with Windows XP operating
system. Setup and install Altiris
servers throughout the enterprise to store migration data. Install Altiris client on all new and
existing hardware to start and track Windows XP migration process via Altiris
PC Transplant software to migrate data from Windows NT operating system to
Windows XP operating system. Supervised
deployment team of 5 PC Technicians to complete Windows XP rollout of new
hardware.
INFO SYSTEMS, WILMINGTON , DE
Network Engineer/Administrator
Performed network troubleshooting, support, administration, and
desktop support. Maintained enterprise architecture consisting of Gigabit Core
8540CSR along with 6500, 5500, 3500, and 2900 Cisco Access switches. Handled
route summarization and IP migration of the core network and enterprise setup
of new DHCP scopes for all floors. Monitored and analyzed WAN/LAN performance.
Installed two distributed server sniffers that improved network monitoring
capabilities, and allowed configuration changes from the desktop. Responsible for all new server installs and
configuration for the enterprise and exsiting customers. Project highlights:
• Hercules, Inc. Network Administrator: Configured/diagnosed
workstation with TCP/IP, DHCP, IPX, and NWLink for Novell servers on Windows 95
and NT platforms. Set up new accounts with rights and permissions. Performed
laptop and workstation troubleshooting. Installed/configured Lotus Notes R5.
• Pennsylvania Hospital Penn Orthopedic Network Administrator:
Installed and configured Windows 95, MS Office 95/97, Outlook 97/98; Exchange
5.0, and Schedule Plus.
• Kvaerner Philadelphia Shipyard Network Administrator: Provide
network and user support for Windows 4.0 workstations and 4.0 servers.
Interfaced with vendors for new equipment purchasing. Conducted nightly backups
via Seagate for Windows NT.
REFERENCES
Available Upon Request
HAILEY GRIMES.
309 Greenfield Rd.
Newark, DE 19001
(302) 367-9876
Dear Hiring Manager,
Businesses grow and change to meet the
needs of their customers. Businesses also expand and contract to meet a rapidly
shifting economy. As a result of these shifts, I am seeking an IT position
where I can utilize my knowledge and MSCE, MCP+I and Network+ certifications.
It is with this in mind that I am forwarding my résumé to you.
I am well suited to Network Engineering
positions, and have a solid track record in supporting major corporations in
network administration, support, and troubleshooting. My diverse base of
technical skills are supported by clear communication with users on all levels.
Your firm will benefit from my analytical
and creative problem solving abilities, and your clients will benefit from my
dedication to providing the ultimate in customer-focused consulting.
While my résumé highlights my work history,
a personal interview will convey my technical knowledge, self-motivation, and
positive attitude. Please contact me to discuss your needs and my
qualifications in depth. Thank you for your professional consideration.
Respectfully,
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