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Zoey Marcia

309 South 4001 West

West Valley, UT 84120

(T) 801-931-9876

zoey@hotmail.com

OBJECTIVE:

My objective is to start putting into practice what I have learned so far from my present and past  work experience, I think that I have learned a lot about customer service and production labor and that is my focus now because I enjoy doing it very much.

ACCOMPLISHMENTS:

I have helped my present and past employers with customer service because I consider myself a very efficient and responsible person, that's what I've been told by my superiors. I've helped them increase sales, keep inventory under control and improve staff members in job duties as well.

EMPLOYMENT HISTORY:

May 2009        Thais Tax Services                                                                                     West Jordan, UT

       to               Tax Practitioner

Still Here

This job comes with a lot of responsibility in your hands, you have very personal information that only you have to know where it all needs to go on the different forms used to file income tax returns. I help the clients’ needs so that they receive the best service, most of our clients are people of the Hispanic community and they deserve or qualify for.

February 2009         Aerotek                                                                                             West Valley, UT

          to                      Customer Service Representative   

  May 2009

I had a different experience on Customer Service here, I was working as a Customer Service Representative same as Kelly Services, the difference was that the calls were from callers that were struggling with their situations and they needed my relief sound on the phone, which meant a lot to me because I learned that most of the customers search for reliefs.

September 2008    Kelly Services                                                                                    Murray, UT

            to                   Customer Service Representative

December 2008

This job was a very nice place to work at, I was responsible for taking inbound calls from customers and making outbound calls to customers. I had the chance to experience another form of customer service, private, sensitive data, used to complete customer service. Worked with many different situations with customers and learned how to navigate on a computer, test my skills as rep and search for the best answers for customers.

  August 2003    Grandma's Country Foods                                                                   Sandy, UT

             to               Receptionist/Production                                        

September 2008       

I do lots of different duties at this job, sometimes I work out in the showroom helping walk-in customers with their purchases, answering phone calls and taking payments from them as well. There's also days where I pull orders for customers that are out of state and that need their orders send to them, I try to have their orders done and ready to go as soon as possible. And then there's days where I work in the production area to help coworkers out with their packaging duties that are needed for any orders that are being worked on.

March 2003        Payless Shoesource                                                              Salt Lake City, UT

        to                  Style Associate                           

 May 2004                                                                       

I did customer service, cashiering, end of day and place inventory on shelves.

The customers at this place taught me what I know about style and how to help

customers look for what they were looking for when they came to the store. I had not worked at a retail store before this place, but I learned a bunch. They make their customers feel very comfortable with being very patient with them as much as possible.

July 1997        Burger King (Sunnex)                                                                                Salt Lake City, UT

        to             Assistant Manager

March 2003                                                                       

At this job I did hiring, accounting, marketing, customer service and staff

control/supervising. This job is probably one of the best places that have taught

me customer service so far, it allowed me to communicate with the customer person to person, which taught me to know what the customer's satisfaction was when they came to eat with their families. I met people (co-workers) who were punctual, nice, clean, and very organized with their job duties.

EDUCATION:

    2006            Granite Peaks                                                                             West Valley, UT

                         High School Diploma    GPA: 3.5

INTERESTS:                                                                       

I am interested in working with a place that offers customer service, offers great benefits and is willing to train one for advancement in a work place. I like to work with many kinds of people that have different personalities, I have done it in the past and it will remain the same always.

PERSONAL:       

I am bilingual speak, read and write Spanish, I am of Hispanic origin.

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